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GM incompetence rages on
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As for Gm's being incomepetent
a few months before I quit WoW, I sent a ticket in WoW, - the GM replying called me by the wrong char name. And also started to aks me questions (!) about the game, without me giving any suggestions that I had any more knowledge than the average player.
That WoW GM was clearly confused and behaved like a kid, but to Blizzard defense that was the only GM I remember that messed up.
As for Funcom, I haven't met any immature or incompetent GM's, neither AO or AoC, but then again I haven't petitioned many times in any of the games.
The GM was either incompetent or inexperienced. Probably inexperienced. It is odd the problem could be solved by one GM and not another perhaps there are a lack of clear guidelines ?
However...
The player involved was rude! A sort of selfish childish "give it me now" attitude. Given the current batch of MMO's seemingly released more buggy and too early is probably not a great attitude to have. This "mis-tell retard" bit was also cowardly. I know I can be mouthy but this was nastiness directed at the GM who was just trying to do their job. I think the player involved should get a job where for the first few weeks he/she feels completley out there league. Learning curves and all.
I wont comment on AOC as a game in this thread. Quite frankly i think the two issues above are more important.
You really need to be clearer when talking to GMs. I wasn't able to figure out what you really wanted until the second or third page. It really would have saved you a lot of headache if you just got to the point...
But anyway, that gm was obviously trying to avoid you by trying to get out of the conversation without even knowing what the problem was.
The mt was funny though
I'd like to point out that was not me doing the talking, but my guild mate.
I just felt this was worthy of a post.
Waiting for something fresh to arrive on the MMO scene...
You don't really believe that was a MT do you? It's more of an example of an asshat.
You are playing a video game. By definition that means you are not hardcore.
lol that GM reminds me of Mr Bean
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
So one GM represents them all, Is that what the point was ? You say rages on , Do you have proof of other examples ?
Within the conversation it says you had been helped before by another GM, with the same issue . Does that spell out incompetence across the board ? Or are you simply trying to get under the skin of "fanboi's" with this entire post ?
It's just not right to judge a group by the actions of one ,I'd also like to know how that was a MT , WHo was he responding to ? I see no chat that warrants the word retard outside of the convo with the GM.(which still was uncalled for)
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Besides this idiot GM there was this one
http://forum.goonheim.com/showthread.php?t=1073
In which the GM asked them not to do large scale pvp ( 3 or more groups of 5 ) unless they are doing an event.
Or this one:
http://img441.imageshack.us/img441/9931/aocnc9.jpg
In which he told two guilds they don't want them fighting each other.
Besides this idiot GM there was this one
http://forum.goonheim.com/showthread.php?t=1073
In which the GM asked them not to do large scale pvp ( 3 or more groups of 5 ) unless they are doing an event.
Or this one:
http://img441.imageshack.us/img441/9931/aocnc9.jpg
In which he told two guilds they don't want them fighting each other.
As for the first , It was referring to all the complaints Hordes of Goonheim receive (guys from something awful.com, ganking guild on my server) he didn't tell them they couldn't gank in groups , Just gave his two cents on the situation (it's not against the rules as he said)
So where do you get your description of the situation?
As for number two , It really dosen't tell you what was going on before the GM showed up. How do we know that was the first time a GM had to step in between the two guilds , Or they weren't spamming petitions on each other?
So I wouldn't classify these two examples in the same way as the issue the OP had.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
No, they are not in the same class, but both the other two were telling people to hold back on pvp in a supposedly pvp based game. You asked for more example on GMs being dumb saying things like "we have anyymous among our ranks" and telling two guilds not to fight anymore. Both guilds were like "so we can't pvp on a pvp server?". It is just more examples.
I was actually looking for examples of GM's not helping people with REAL issues .
PVP emboils heated emotions , Something GM's really don't like to deal with , Just as Moderators hate dealing with flaming and trolls. There is no way to go about it fairly therefor in some cases one might say something stupid as shown above . HOwever it dosen't mean he/she was incompetent .
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
so, the real question is.....did you have a good day? he asked like 15 times lol.
retard, mt....classic!
the OP was not the one who petitioned. I was the one who took the screenshots, the op just simply posted them from our private boards..
First of all, yes the retard comment was a little childish, but after talking to someone like that i was a bit frustrated, good thing i didnt go off on him like some might have.
Also I am not a kid, but I am not old either, just a normal paying customer, I hold a good job, house, cars, and other stuff so I am far from a kid..
And so what if we make fun of each other sometimes in guild chat? who cares its not you so dont worry about it.
I dont believe what i said to the GM was out of line, maybe the retard comment was, but this was after I realized that the GM was incompetent and was NOT going to help me. He wouldn't even get me another GM, his supervisor or just anyone else that could help me AFTER I asked him to.
The last question was exactly that, a question. I got an almost instant response, which at first i was happy that I got a reply so fast, but after i was wondering why. Someone said he probaly just sniped the petition from farther down the list to maybe look better for answering petitions fast or a certain class of petition or w/e. But he just "takes them how he sees them" heh...
And summoning like 5 of us to an instance where we had just been yesterday is not hard. This was the 2nd time it happened to use. The first time was right after we downed the first boss in wing 2, now the 2nd time was after we downed the 2nd boss in wing 2. We came back and our raid was split up, and it was the same people who were in the instance the previous night, but for some reason we got split.
This problem is easily fixable, another GM helped us out and did a Great job. The GM Mephistoe,.. he was Great, i told him what the problem was, he asked if i was in the zone now, i replied yes. He ported to me, and asked for names of who needed to be summoned to the correct instance. He began summoning them, it only took a few minutes, and was actually faster than talking to this new GM...
anyways thats the story, i got a shitty GM and there are the pics.
i was only rude AFTER i realised he was an idiot, he could not help me. and yes i had the "give it to me now" attitude, he responded to my petition and he is paid to help me with my problem. what was he supposed to do respond to my petition then say oh let me come back in 2 days...? no he was supposed to help me then, close my petition and move onto the next person who needed help...
btw I was there when I got the job i have now, sure it was new to me but I handled it, I didnt say they needed to buy more stuff or give them the absolute wrong answer... If i didnt know something i asked a coworker and got back with them or i asked my boss, that is how things are supposed to work...
Also the GM that helped me the other day Mephistoe set the bar high for this GM, Mephistoe helped me quickly, responded to me in a timely fashion, and didn't feed me any B.S. he helped me with my issue quick and we got on our way to the raid. But this GM did NOT deliver.
What even made me more upset he wouldnt escalate the petition to his supervisor when I asked him to.
Look on the bright side, it shows that Funcom has hired new people as GMs for the game, which is a very good thing.
No, considering I've had similar assinine conversations with GMS in Anarchy Online ( who also speak little English and some have a VERY rudimentary knowledge of the game ), it shows only that they have the same support people as they have in AO.
And considering they already said they pulled the support people from AO to deal with AoC ( which is why people are leaving AO right now because they can get little to no help at all from customer service regarding faulty billing, among other things ) this just shows they weren't lying on that front.
Keep trying, though.
I see many problems here:
1) The GM was useless.
2) You called him a "retard." MT or not I would have banned your ass right there for acting like a 12 yo. Grow up man.
3) This game is seriously focked up when it comes to its instancing scheme, and keying scheme for tiered raids. Not only are the GMs clueless, but so were the developers.
Everything about this situation is utter fail.
Besides this idiot GM there was this one
http://forum.goonheim.com/showthread.php?t=1073
In which the GM asked them not to do large scale pvp ( 3 or more groups of 5 ) unless they are doing an event.
Or this one:
http://img441.imageshack.us/img441/9931/aocnc9.jpg
In which he told two guilds they don't want them fighting each other.
Edited and impossible to know what else was said and so the context is lost.
Expresso gave me a Hearthstone beta key.....I'm so happy
In defense of the GM, he probably would have figured out your problem eventually and helped you with it willingly if you continued to bicker with him the way you were... but then you called him a retard (intentionally or unintentionally, it's going to be seen as the first for GMs. They have a LOT of customers to deal with, and obviously with at least 17 other petitions this GM was swamped as well). I would say "have a nice day" if I was in his situation as well to be honest.
But in your defense he was definitely a little slow... had no idea what he was doing or what you were asking it seemed. The majority of the GMs can be really idiotic at times, though some can be helpful and friendly... some, not many. It should have been pretty obvious to you at this point OP that customer service is FC's most lackluster traits, assuming you've played through AO's launch as well (you being an ex-editor here I'm assuming you did).
I thought that last picture was hilarious.
It would seem from his first response (GM) , He was reading from a pc screen and working his way down the list of a FAQ tool , Obviously new to the job , Or atleast the game (Possible AO, GM)
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
so do i get to ban him for not knowing how to do his job? i already said another GM solved this same issue in minutes, had half our raid summoned in minutes... this guy couldnt even understand what i was talking about... i need the eu or us version so go buy the right one? how does that have anything to do with "my raid is split into to different instances, we were here before can you summon the members that are bugged to the right instance?"
i shouldnt have called him a retard but he shouldnt have been one in the first place..
he should do what he gets paid to do which was help me and i clearly didnt get that.
What an unpleasant screenshot debate, with many faults on both sides. The GM is either incompetent or inexperienced. The player, on the other hand, displays every hint of instant gratification, for which he has been supported by others on the grounds that "he is paying for it", as though that immediately excused rude behaviour.
Reminds me of a case I heard about when I was working in retail, though it happened at another store in the chain. One customer, after being told he could not get a refund or a rebate (something like that) started destroying store merchandise, and the manager told a receptionist to call the police while sending another employee to calm down the client. The customer, without warning, aimed his hands at the employee's throat, starting to strangle him. The employee only freed himself by punching the client in the face. How it ended? The employee was fired; the manager was demoted back to sales. And the client? Who cares? The customer is always right.... right?
I thought that last picture was hilarious.
lol, aye
GM Agnosia is probably the worse GM i have even seen. Im surprised Wiki doesnt have a bio on him yet lol.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
although I laughed even harder when I read what Agnosia means inthe dictionary:
Agnosia
Definition
Agnosia is a neuropsychological disorder characterized by the inability to recognize common objects, persons, or sounds, in the absence of perceptual disability.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.