Originally posted by talismen351 Originally posted by hobo9766 If I had a dime for every thread I have seen in ao forums over past year with this same issue I would be a very rich troll.
What?...a dime for every person that cancelled their account after being charged then claiming it is CC fraud?Funcom has been doing this little scam longer than you know. Cancel means cancel. Credit card companies have been trying to do a similar scam recently also by moving the due date up on accounts to charge overage fees.
Hmm... if this about charging cards too early and despite of ppl cancelling... then Funcom needs to clear this up ASAP.
HEY!
We got Famine here, im sure he will take care of your concerns! Anyone wanna bet on Famine daring to stick his head into this thread? If he does not show up we KNOW it is a scam. I'm VERY sure he would post here ASAP otherwise.
What?...a dime for every person that cancelled their account after being charged then claiming it is CC fraud?
It appears they charged him a week before they were supposed to, and still proceeded to freeze the account.
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
___________________ Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien
You should leave your credit card details in there and call your CC company and freeze them out. Lets see if the fish bites.
I sent a email with my lawyers' info and will be keeping up with this. Keep this thread alive and let more people notice.
You are seriously getting a lawyer involved? Your lawyer must be a relative. Personally, my time and money is too valuable to get a lawyer to pursue a $15 charge.
Even if you progressed this to a class action level, and your team of class action lawyers won their court case and everyone named was granted 100% of their losses - 100% of Funcom's nothing is still going to be nothing. Class action lawsuits only work against the big, thriving corporations. The slowly dying corporations only speed up their death.
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
http://i34.tinypic.com/nxtirs.jpg AoC Credit Card scamming. Seems my account was banned because I accidentally posted in wrong thread. Bump for further awareness. After this I hope Funcom and every one of its employees goes bankrupt and ends up on the streets.
My account also has "Next Payment Date" the exact same date as "Freeze Date" and I am sure many others do. I didn't get charged for anything on this date either. So what you are showing us has no meaning...unless you can show you got charged on that date as well.
What?...a dime for every person that cancelled their account after being charged then claiming it is CC fraud?
It appears they charged him a week before they were supposed to, and still proceeded to freeze the account.
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
His account officially started May 21st...along with many of us...the first official day of AoC...so after 30 days he was charged...which would make June 21st, July 21st....see the pattern?
You are seriously getting a lawyer involved? Your lawyer must be a relative. Personally, my time and money is too valuable to get a lawyer to pursue a $15 charge. Even if you progressed this to a class action level, and your team of class action lawyers won their court case and everyone named was granted 100% of their losses - 100% of Funcom's nothing is still going to be nothing. Class action lawsuits only work against the big, thriving corporations. The slowly dying corporations only speed up their death.
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
I think the point was.. they can be ordered to pay whatever.. if there is no money then tough poo.
They have 10's of millions owed to outside funding for AoC and if they went bankrupt guess who is going to be paid first..
http://i34.tinypic.com/nxtirs.jpg AoC Credit Card scamming. Seems my account was banned because I accidentally posted in wrong thread. Bump for further awareness. After this I hope Funcom and every one of its employees goes bankrupt and ends up on the streets.
My account also has "Next Payment Date" the exact same date as "Freeze Date" and I am sure many others do. I didn't get charged for anything on this date either. So what you are showing us has no meaning...unless you can show you got charged on that date as well.
I checked my creditcard bill and it showed up so I can confirm if need be.
His account officially started May 21st...along with many of us...the first official day of AoC...so after 30 days he was charged...which would make June 21st, July 21st....see the pattern?
The next payment day is the 27th.
So going month to month he started May 27th.
Look, I'm sorry but nothing you are arguing here makes any sense.
If he was on a cycle of 21st-21st, which it clearly says he wasn't, than the account should have been frozen on the 21st of the next month. Not the 29th of the same month he was charged.
But again, the month-to-month says the billing cycle is 27th-27th.
If they got it wrong, that is also/still their fault as that isn't when they stated they would charge him.
edit: I know what you're hung-up on. Being in Early Access =/= in on the first day of retail release.
___________________ Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien
I erased my CC info. and took a SS of my cancelled acount and I recommend you all do that too if you're leaving the game. Pretty sad hearing so many people getting conned.
Hmm...FunCon?
"Censorship is never over for those who have experienced it. It is a brand on the imagination that affects the individual who has suffered it, forever." - Noam Chomsky
I erased my CC info. and took a SS of my cancelled acount and I recommend you all do that too if you're leaving the game. Pretty sad hearing so many people getting conned. Hmm...FunCon?
Same. Tomorrow I'll be phoning my bank and having it removed/blocked from billing.
You might think I'm crazy over $15 but its the fact they SCAMMED me and a thousand more. Payment history shows nothing of the 2nd billing but my creditcard payment bill shows it clearly.
Sorry to hear that, but this is another reason why there are so many Failcom hate out there. Can you believe a game company had a revenue of millions would do that to us? No, dont try to defend them fanbois, when an account is cancel, it is cancel on the spot. If the gamer is cancel after the bill day, then is their fault.
lol you guys are going to think I am a fanbot of FCOM but you can look at my history I am not. Just another thread here that is all speculation and how can I say that?
I can mock up pic's as well , not saying he did, but here is a fine excample of my work...
"The monster created isn't by the company that makes the game, it's by the fans that make it something it never was"
You are seriously getting a lawyer involved? Your lawyer must be a relative. Personally, my time and money is too valuable to get a lawyer to pursue a $15 charge. Even if you progressed this to a class action level, and your team of class action lawyers won their court case and everyone named was granted 100% of their losses - 100% of Funcom's nothing is still going to be nothing. Class action lawsuits only work against the big, thriving corporations. The slowly dying corporations only speed up their death.
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
I think the point was.. they can be ordered to pay whatever.. if there is no money then tough poo.
They have 10's of millions owed to outside funding for AoC and if they went bankrupt guess who is going to be paid first..
100% correct, Antarious.
Because Funcom is a corporation (or L.L.C. - apples and oranges) - if it files for bankruptcy no matter what the outcome in court is Funcom will get off with having to pay investors first and end users last. Can the courts go after the Sportscars and mansions owned by the board of directors at Funcom? Not very likely unless the court can prove the company was only created in order to launder money around which is highly unlikely.
The reason being is that the board of directors have a limited liability owed to Funcom. Its the reason corporations are formed - to minimize the impact on the corporation founders. I can start a business, get a business development loan from the federal government for $1,000,000 and only be liable for 10% of that. So I can blow the entire $1 million on prostitutes and Vegas and I will only owe the government $100,000.
I can't believe more people don't own corporations...
What?...a dime for every person that cancelled their account after being charged then claiming it is CC fraud?
It appears they charged him a week before they were supposed to, and still proceeded to freeze the account.
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
His account officially started May 21st...along with many of us...the first official day of AoC...so after 30 days he was charged...which would make June 21st, July 21st....see the pattern?
He was Early Access.
Early Access got an additional 10 days of gameplay, and it started on May 17th. So, billing for us EA members started on May 27th.
lol you guys are going to think I am a fanbot of FCOM but you can look at my history I am not. Just another thread here that is all speculation and how can I say that? I can mock up pic's as well , not saying he did, but here is a fine excample of my work...
Yes it is possible that I could have "edited" my screenshots and I can honestly say that I have no way of proving it other than giving out my account name and password so you can all check for yourselves. I'm pretty ethical so if Funcom didn't scam me, then i'll take no action despite the amount of hate threads. But they did so I decided to post. I'm only trying to warn people, you can believe me or not, it's your choice. Also, I made absolutely sure I deleted my CC info when I canceled and I still got charged, so please watch out for that too.
Originally posted by z00p Yes it is possible that I could have "edited" my screenshots and I can honestly say that I have no way of proving it other than giving out my account name and password so you can all check for yourselves. I'm pretty ethical so if Funcom didn't scam me, then i'll take no action despite the amount of hate threads. But they did so I decided to post. I'm only trying to warn people, you can believe me or not, it's your choice. Also, I made absolutely sure I deleted my CC info when I canceled and I still got charged, so please watch out for that too.
Aye , I know was just proving a point, but yes if it happened I am sorry man, wouldn't be the first game to do this! I wish you guys all the best of luck. My point was nothing is for certain on everything one reads. Just use common sense. It is cool that you are letting people know, the ones stepping up to say "IT FIGURES!" basicly are just stepping over the line I think. I mean hey, it is obvious now that this game has issues and so does FCOM, but I am one that beleive people don't need to bring out the waaaambulance cry every time something like this comes up.
I wish you all the best in fixing this bud, I really do.
"The monster created isn't by the company that makes the game, it's by the fans that make it something it never was"
If enough customers complain and have these premature payments reversed, the credit card companies will suspend FunCom's ability to make charges. Than they truly will be out of the MMO business.
It's not about the money, it's about companies thinking they can just rip people off and get away with it, if something is not done about Failcon then this will just happen again in the near future.
Currently Playing: Everything but MMORPGs Cancelled: L2, FFXI, VSoH, LotRO, WAR, WoW Looking Forward To: SW:TOR
AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title.
Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card.
Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Sorry Avery this is way past a mistake, this issue has cropped up many, many times since the first players canceled their accounts after the 'free' month ran out. I won't 'tinfoil hat' this issue, it is at the very least negligence. They have had more than enough time to fix any 'billing glitches'.
P.S. if you find it so astonishing and annoying to hear people give FunCom a hard time, than maybe you should consider game forums aren't the place for you.
well since their next financial report should be out soon expect to see these people as part of the inflated subscriber numbers. they know the chargebacks will come through eventually but at least it lets them tell some truth about their numbers even though how they obtained the was illegal...
AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Originally posted by Rebn77
Originally posted by AmazingAvery
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in.
so let me get this straight.... first its the beta testers fault...next its the early access players fault....after that its mmorpg.com's forum members fault....then its the queen of englands fault...and now its everyones bank that is the problem? wow ive heard of passing the buck but failcom take it to the whole new level. except instead of passing the buck they are taking as many bucks as possible and putting it in their pockets....
Comments
What?...a dime for every person that cancelled their account after being charged then claiming it is CC fraud?
Funcom has been doing this little scam longer than you know. Cancel means cancel. Credit card companies have been trying to do a similar scam recently also by moving the due date up on accounts to charge overage fees.
Hmm... if this about charging cards too early and despite of ppl cancelling... then Funcom needs to clear this up ASAP.
HEY!
We got Famine here, im sure he will take care of your concerns! Anyone wanna bet on Famine daring to stick his head into this thread? If he does not show up we KNOW it is a scam. I'm VERY sure he would post here ASAP otherwise.
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
___________________
Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien
http://www.penny-arcade.com/comic/2006/12/13/
I sent a email with my lawyers' info and will be keeping up with this. Keep this thread alive and let more people notice.
You are seriously getting a lawyer involved? Your lawyer must be a relative. Personally, my time and money is too valuable to get a lawyer to pursue a $15 charge.
Even if you progressed this to a class action level, and your team of class action lawyers won their court case and everyone named was granted 100% of their losses - 100% of Funcom's nothing is still going to be nothing. Class action lawsuits only work against the big, thriving corporations. The slowly dying corporations only speed up their death.
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
My account also has "Next Payment Date" the exact same date as "Freeze Date" and I am sure many others do. I didn't get charged for anything on this date either. So what you are showing us has no meaning...unless you can show you got charged on that date as well.
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
His account officially started May 21st...along with many of us...the first official day of AoC...so after 30 days he was charged...which would make June 21st, July 21st....see the pattern?
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
I think the point was.. they can be ordered to pay whatever.. if there is no money then tough poo.
They have 10's of millions owed to outside funding for AoC and if they went bankrupt guess who is going to be paid first..
My account also has "Next Payment Date" the exact same date as "Freeze Date" and I am sure many others do. I didn't get charged for anything on this date either. So what you are showing us has no meaning...unless you can show you got charged on that date as well.
I checked my creditcard bill and it showed up so I can confirm if need be.
The next payment day is the 27th.
So going month to month he started May 27th.
Look, I'm sorry but nothing you are arguing here makes any sense.
If he was on a cycle of 21st-21st, which it clearly says he wasn't, than the account should have been frozen on the 21st of the next month. Not the 29th of the same month he was charged.
But again, the month-to-month says the billing cycle is 27th-27th.
If they got it wrong, that is also/still their fault as that isn't when they stated they would charge him.
edit: I know what you're hung-up on. Being in Early Access =/= in on the first day of retail release.
___________________
Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien
http://www.penny-arcade.com/comic/2006/12/13/
I erased my CC info. and took a SS of my cancelled acount and I recommend you all do that too if you're leaving the game. Pretty sad hearing so many people getting conned.
Hmm...FunCon?
"Censorship is never over for those who have experienced it. It is a brand on the imagination that affects the individual who has suffered it, forever." - Noam Chomsky
Same. Tomorrow I'll be phoning my bank and having it removed/blocked from billing.
You might think I'm crazy over $15 but its the fact they SCAMMED me and a thousand more. Payment history shows nothing of the 2nd billing but my creditcard payment bill shows it clearly.
Sorry to hear that, but this is another reason why there are so many Failcom hate out there. Can you believe a game company had a revenue of millions would do that to us? No, dont try to defend them fanbois, when an account is cancel, it is cancel on the spot. If the gamer is cancel after the bill day, then is their fault.
lol you guys are going to think I am a fanbot of FCOM but you can look at my history I am not. Just another thread here that is all speculation and how can I say that?
I can mock up pic's as well , not saying he did, but here is a fine excample of my work...
"The monster created isn't by the company that makes the game, it's by the fans that make it something it never was"
The beauty of a lawsuit is that the loosing team will end up paying for the court cost.
I think the point was.. they can be ordered to pay whatever.. if there is no money then tough poo.
They have 10's of millions owed to outside funding for AoC and if they went bankrupt guess who is going to be paid first..
100% correct, Antarious.
Because Funcom is a corporation (or L.L.C. - apples and oranges) - if it files for bankruptcy no matter what the outcome in court is Funcom will get off with having to pay investors first and end users last. Can the courts go after the Sportscars and mansions owned by the board of directors at Funcom? Not very likely unless the court can prove the company was only created in order to launder money around which is highly unlikely.
The reason being is that the board of directors have a limited liability owed to Funcom. Its the reason corporations are formed - to minimize the impact on the corporation founders. I can start a business, get a business development loan from the federal government for $1,000,000 and only be liable for 10% of that. So I can blow the entire $1 million on prostitutes and Vegas and I will only owe the government $100,000.
I can't believe more people don't own corporations...
[url=http://www.flickr.com/photos/28371832@N02/2648951313/[/url]
It looks like fraud to me, as I don't believe they charge you AFTER you have played 30 days. Heck no... that still doesn't make sense... brain hurting...
His account officially started May 21st...along with many of us...the first official day of AoC...so after 30 days he was charged...which would make June 21st, July 21st....see the pattern?
He was Early Access.
Early Access got an additional 10 days of gameplay, and it started on May 17th. So, billing for us EA members started on May 27th.
Yes it is possible that I could have "edited" my screenshots and I can honestly say that I have no way of proving it other than giving out my account name and password so you can all check for yourselves. I'm pretty ethical so if Funcom didn't scam me, then i'll take no action despite the amount of hate threads. But they did so I decided to post. I'm only trying to warn people, you can believe me or not, it's your choice. Also, I made absolutely sure I deleted my CC info when I canceled and I still got charged, so please watch out for that too.
Aye , I know was just proving a point, but yes if it happened I am sorry man, wouldn't be the first game to do this! I wish you guys all the best of luck. My point was nothing is for certain on everything one reads. Just use common sense. It is cool that you are letting people know, the ones stepping up to say "IT FIGURES!" basicly are just stepping over the line I think. I mean hey, it is obvious now that this game has issues and so does FCOM, but I am one that beleive people don't need to bring out the waaaambulance cry every time something like this comes up.
I wish you all the best in fixing this bud, I really do.
"The monster created isn't by the company that makes the game, it's by the fans that make it something it never was"
If enough customers complain and have these premature payments reversed, the credit card companies will suspend FunCom's ability to make charges. Than they truly will be out of the MMO business.
To the people saying "All this over 15 dollars?".
Wake up.
It's not about the money, it's about companies thinking they can just rip people off and get away with it, if something is not done about Failcon then this will just happen again in the near future.
Currently Playing: Everything but MMORPGs
Cancelled: L2, FFXI, VSoH, LotRO, WAR, WoW
Looking Forward To: SW:TOR
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title.
Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card.
Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Sorry Avery this is way past a mistake, this issue has cropped up many, many times since the first players canceled their accounts after the 'free' month ran out. I won't 'tinfoil hat' this issue, it is at the very least negligence. They have had more than enough time to fix any 'billing glitches'.
P.S. if you find it so astonishing and annoying to hear people give FunCom a hard time, than maybe you should consider game forums aren't the place for you.
well since their next financial report should be out soon expect to see these people as part of the inflated subscriber numbers. they know the chargebacks will come through eventually but at least it lets them tell some truth about their numbers even though how they obtained the was illegal...
Head Joint SoundCloud Page
https://soundcloud.com/headjointambient1
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in.
so let me get this straight.... first its the beta testers fault...next its the early access players fault....after that its mmorpg.com's forum members fault....then its the queen of englands fault...and now its everyones bank that is the problem? wow ive heard of passing the buck but failcom take it to the whole new level. except instead of passing the buck they are taking as many bucks as possible and putting it in their pockets....
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