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This is the company you deal with
Dryden23
Member UncommonPosts: 9
As other posts have stated....AVOID THIS GAME!
Here is a prime example of a person who has spend plenty of money on this game and provided a constructive feedback post on the forums....I will first show her post, and then the WARNING! she got from the ignorant GM Icarii
Her post....Title: Constructive Feedback
"So, a lot of threads have been closed lately and some of them are on topics that are important to players. There apparently is a current issue with housing on one of the servers and yet a few decided to post responses that annoyed the GMs = thread was closed. Instead of closing the thread, edit out the inappropriate replies, send warnings to the offenders and keep the thread open so it doesn't get burried.
This is not a subscription based game. Frogster or whoever depend on the diamond purchases to financially support this game as far as the players know. By letting issues be burried, you upset these customers who will then pass on to others about poor customer service and steer new players away from the game.
Many good suggestions have been given regarding this game and yet "we're looking into it" seems to be about the only response we receive. How about a GM or moderator take these suggestions, make a sticky post listing the suggestion with the date and the status it is in with the developers. Keep the stickied post locked so that only GMs or Mods can modify or add to the post. This way it stays clean and people can find the information they need.
I personally can't stand when people get banned for expressing their opinion. Even worse is some of the ToS quotes provided with those bans or warnings having no relevance.
I am not calling out the GMs or Mods, simply offering a better solution to closing threads which contain important information. Perhaps this should go into the Suggestions section, but for now, I feel this still qualifies as a general Discussion about Runes of Magic.
If I get a warning or banned for this, it would be a shame. Think before the bans and consider what context a response was made in. "
Every response agreed with her about what is going on in this game. Here is the response she received via PM....
Originally Posted by Icarii
Dear ChatNoir,
You have received a warning at Runes of Magic US Forums.
Reason:
-------
Forum rules 20. Constructively Violation
Forum rules 20. Constructively Violation
-------
Original Post:
http://us-forum.runesofmagic.com/showthread.php?p=116157
Warnings serve as a reminder to you of the forum's rules, which you are expected to understand and follow.
All the best,
Runes of Magic US Forums
By all means continue to give this company your money. These people are ignorant, greedy, and don't want to hear any other way about it. This is a quick buck for a group of folks, and they will drop it as soon as the money stops. These companies need to understand their are plenty games out there and they are nothing special.
Goodbye RoM..Icarii maybe one day you will realize, you are a grunt and nothing more.
Comments
FYI: Rule 20 that apparently was broken is this:
20. Post constructively.
Negative feedback can be very useful, provided that it is presented in a civil, factual manner. Tell us what you don't like and why and how you feel it could be improved. Posts that are insulting and rude may be deleted, no matter how valid the ideas behind them may be.
After reading the post quoted above, I see no rules being broken according to the rule stated. Be warned that the GMs in this game are very power hungry and have a complete disregard for paying and non-paying customers.
So your mad that the GM gave you a warning? So what. The company can do anything they like with the game. It is there game, not yours. You do not have to play it. You can decided not to give them your money.
you sound like a whiner.
Sooner or Later
Icarii is an idiot. RoM is a joke, dont waste any time or money with that game.
And you sound like a troll.
Did you read the post that was initially posted?
Did you read the rule that was violated?
Do you not see that there is a severe issue with regards to customer service?
Unless you play the game and have encountered the GMs, you have no reason to call another person a whiner. You would be better suited to comment on the relevance of the treatment to a games customers.
Better yet, each patch in the game creates more errors and lag than they can find. Patch notes are never up sooner than 3 hours AFTER the servers come back up. Many bandaids have been applied to help stop gold spammers: You can't type in public chats more than once every 10 seconds. Are those examples on top of the ridiculous forum warning enough to justify warning people away from Runes of Magic?
Personally, I think the GM reply was a joke, as the moderators in ROM have a mean sense of humor.
I recall my guild leader complained to the GM's about Red players ganking people and intentionally causing experience deaths. (considered to be bad form in some circles, and a legitmate tactic in others)
Now, since we're on a PVP server I personally thought her petition was not valid (I didn't say anything) however the response she got back was along the lines of, "Its a PVP server, what the hell did you expect?"
Not your typical company response, very glib and unprofessional (though I could see the humor in it)
Its a free to play game, they don't charge to use their forums, they are free to moderate them any way they feel like it.
Do I agree with what happened to this person? Not at all, I hate forum censorship, which is why I steer clear of official forums and hang around here at MMORPG.com where I'm (mostly) free to say what I want.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Hi,
I have been playing for a few months and have had no issues. I am sorry things didn't work out good for the OP's source. Sometimes hot heads say and do bad stuff, even those who are in charge. That said, the game itself has been a fun and welcome diversion since I quit WOW. Yeah, the game is a bit shallow, but it will serve for a while longer until some of the looked for releases come out. Since it is a fairly new release, there could be a lot more good stuff coming to keep me longer <shrugs>
I follow a general rule when going to game's forums. I read and post on them for info and tips(and the occasional laugh), and go about my business . Combating e-peen on forums is not a winnable fight. It's not worth the angst. I learned this when I became a moderator at a forum and had to deal with tough headed folks on both sides.
#3 rule of internet: You can't discuss the rules of a forum, on that forum. It make it look like you are into a player vs mod fight, that is a umbalanced one: players have everything to lost, and mod's have all the power.
Wen you are about to discuss moderation, I suggest a different type of making your opinion visible. Maybe use the bugreport system most games have, customer service, send a mail to the owners of the company (who know, maybe will be interested). Or search a forum where that stuff is admited (I don't know if this one admit this stuff) that will be hard, since crititice a forum in a diffferent forums is a dirty and ugly thing.
Other than that, good luck guys!.
I am glad you are enjoying your time. I am assuming by your respons ethat you are not 50/50 yet and the fun does exist until then for the most part. I would advise talking with others before spending money on their gimmick sales which are only meant to make you think you are getting a deal.
The cash shop is extremely overpriced so they have the illusion of a great deal with their sales. Talk with others in-game to get their opinions before you drop coin here unless you don't mind spending willy nilly. For the most part the game is pretty entertaining until 50 and then it's just flat out boring. Farming for stats for 100's of hours that I have to pay to use to their full extent is not my sense of fun.
Take it how you want, the game is meant to give people a quick fix and to make a quick buck.
Starting threads about why threads are deleted, locked, edited, moderated, etc is pretty much a taboo on any forum.
Hi again,
Yes, you are right. I'm not level 50/50 yet. Just a lowly 22/19 war/knight (plus a few alts). I only paid into it for the perma mount, and a few skill/exp pots using the father's day deal they had. Again, you are right that the prices are high. I only wanted a mount for my main toon.
I was concerned that the endgame would be kinda light, especially since there is not opposing factions to spice things up. I really wish the elves when they came out would be a faction at war, hehe. I'm more of a PvPer, but the PvP ROM server is just a gank-fest and not the kind I like.
I'm just hoping this game keeps me occupied until AION, possibly TOR if AION doesn't do well.
Thanks for the tips.
The way I see it is this, people are putting so much money into the game, that the administrators have become a bunch of money hungry obnoxious dictators. It doesnt help that people go up to them and pretend like they are god and admire them in every way looking for power/free stuff. What this is doing is creating a business instead of a game environment between the GMs and the players, which is causing people to complain more and more and more about everything because they are putting so much into the game and not seeing what they WANT to see. Unfortunately, I have a bad feeling of where the game is headed, due to the fact that there is way too much tension building up and what happens when a string builds up too much tension? It snaps. Thats whats going to happen here. And if there is any kind of public statements directed to and about the administrators and not the game, its going to get "buried". There are a million + players on runes of magic and all of them have problem after problem with the game... You just have to face the fact that they will come up with some dumb response to every single suggestion, and there is nothing you can do about it.
This being said I wouldnt just avoid the game because you get bad customer support, dont get me wrong I agree 100% it sucks as of right now, just play the game, avoid spending any money, dont send any suggestions through the "report" function on the game just any problems you may come across, and you will be able to enjoy the game until you beat the quest lines. Once it comes to end game... Just try to keep your cool with things and hope for the best. Hope that people stop spending their life savings on the game and they start working on things other than the cash shop like the rest of the 50/50s are doing.
Also, I dont think you should be telling people to stay away from the game. The fact is, there are millions and millions of games online that have the same problems, maybe worse. Telling people to stay away will cause the cash to stop coming in, upgrades/updates will stop, and everyone will lose everything they have been working for. A much better approach would be letting people decide for themselves if they want to play and just let them know of the current events of the game and staff.
Note: I have spoken to Icarii numberous times. From what I see he is a nice guy who just doesnt want to deal with a million problems being thrown at him. Hes not anything special, just another guy who does his job. It would be best if everyone stopped badgering him (along with the rest of the GMs) every time they logged on, and quite possibly changes will start happening once they get everything straightened out!
And you sound like a troll.
Did you read the post that was initially posted?
Did you read the rule that was violated?
Do you not see that there is a severe issue with regards to customer service?
Unless you play the game and have encountered the GMs, you have no reason to call another person a whiner. You would be better suited to comment on the relevance of the treatment to a games customers.
Better yet, each patch in the game creates more errors and lag than they can find. Patch notes are never up sooner than 3 hours AFTER the servers come back up. Many bandaids have been applied to help stop gold spammers: You can't type in public chats more than once every 10 seconds. Are those examples on top of the ridiculous forum warning enough to justify warning people away from Runes of Magic?
Again, It is their game and their forum, they can do what ever they want. I do not understand why you are crying about it. Do not pay them any more money if you do not want to support the company. Do bitch and cry about a GM banning you for his own reasons.
I am not a troll, I am just sick and tired of people thinking that gaming companies owe them something. THEY OWE YOU NOTHING. It is their game and they can do what they want.... If they want to push customers away then so be it... Get over yourself and move on to another game.
Sooner or Later
You're a complete moron. For the record, the poster was Zyrena, not me. Trolls will be trolls. I am warning people who they deal with. If you don't like it, don't read it.
I had more to post, but I won't waste it on people like you.
So someone got banned for speaking there mind on a gaming forum. OMG I bet that is the first time that ever happen. Again the company can do anything they want, its their game and their forum. I agree the poster did nothing wrong but again who cares, its not up to us.
The only thing that us gamers can control is who we give our money too. Do not give them your money but do not whine about it.
Sooner or Later
Actually, it is up to us as customers for these gaming companies. If people keep letting the companies act this way, we will never see an improvement in the industry. It is important that players stick to their guns and let the companies know that we are sick of being treated like trash and our pocket books will be the way to show them.
The whole point of this thread was to say "look out, no matter what you do, they don't care. If you want to play a game that treats you that way, you'll want to stay away from it."
Can I name a game with great customer service? Not really. And why can't we find a company that knows how to release a solid product and provide decent customer support? Well, because we let them get away with it.
I posted a message on the their forum to the devs that they are walking a tight rope with UK gambling laws, as the way the cash shop jewels work in this game is a form of gambling. I mentioned that they should have a registration system to prevent anyone from the UK under the age of 18 from playing this game or at least have a big 18+ certificate on the UK RoM front page.
This post got deleted within seconds. If only they are this fast at fixing problems in this game.
Yes, because we all know that the developers that work for Runewaker are also the forum moderators working for Frogster.
Maybe you should actually read the text of the UK gambling law before making a comment. Gambling in the UK is narrowly defined as to being games of chances with money at stake and is the prize reward. Also, there has to be a system of betting involved under part 1 section 9. Runes of Magic has neither of those things, so under UK law it is not considered gambling as defined under the law.
It was a post directed at a dev who was justifying the current refining system.
There is money involved, the prize is the outcome of refining your items to a higher level. The stakes is your investment in the diamonds. You are wagering the jewels to work.
I for one appreciate the original poster's post. This is a MMORPG forum after all. If a unhappy customer wants to warn people that might be thinking about trying a game then that is great. What did your post add to the thread?
Hardly. There may be a million+ registered accounts but there definitely isn't a million+ users. Most people I knew post 50 had at least 3 accounts (some had as many as 12).
On topic:
Yes, constructive posts/threads are locked and buried. Yes, the CS costs are unrealistic. Yes, the attemps to seperate you from your diamonds seem nefarious. Yes, bug fixes and balance are lower priorities than the CS. Yes, you can still have fun (for free) in spite of these problems.
RoM is a decent casual F2P MMO. I wouldn't take it too seriously though.
lol why do you thyink most player dont post anything but question on that forum
rom is so afraid to have negative post they act like you just said it has nothing to do with constructive issue
plenty of post were negative but constructive
they just dont want one negaticve post
how can you improove as a game if you only get positive feeback
most game are very flexible about posting rule
rom is worst in other country like the european server and all
here player just dont post problem solver
but does it help the game become better hell no
if at least they asked in the forum like wow often do nope nothing
like now rom as a problem in all transition point ,like when going to dungeon login transporting to major city
how do you post this to them if at same time you got to b e constructive lol
of late i have been posting on ROM about the lag issue that i have had since june and all i get and others is that it is our fault lol.
I played this game a week before the patch hit us in june and it was playing real well no crash in game or lag to talk of....but sine the patch in early june others and myself have had problems and have gone to the forums to seek help only to be told time and again its our fault...although i think this game is good its just got to bad to play with the lag ..like others i can only play am times fuiger that out....every day come pm the lag hits the game...i have played many a free and other games online ..Never have i had this problem...If you like LAG this is the game for you...otherwise steer clear .
Yeah, tuck your tail between your legs like the rest of these geniuses so we can continue to pay for games that suck. Hiding in your mom's basement is the best way to let companies know that you don't support their business methods.
the thing is when some group go
1=login
2=in any of the 3 dungeon in logar
or use their button to go in reifort or logar
thats when problem start
and if you got a lot of player in logar you get lag spike
i dont believe its our computer but if rom is right and its the way our computer is set they should post recommended
set up instruction etc
the problem isnt just rom its all the game ,they use x,y,z set-up and assume everybody use that
often what work in xp or 2000 doesnt work on vista or window 7
if on rom end it work
they should post the proper way to set our computer for smoothest graphic
if processor need to be set up to single core they should post it gess
blizzard wow was optimized to work on dual core
etc there are ton of variable and if rom doesnt post a how-to get best result on various computer im sorry
but its roms fault its not players faulta
add to the some game run on dx8,9,10,10.1,opengl etc
some cant be optimised by graphic card(nvidia)
i mean come on post the info rom
you could be right that the problem is at our end but if you dont post proper way to set-up our rig for your game
your as responsable as us for the lag your server and our computer suffer
then in 6 month you ll do like rasppelz and lower graphic because you cant post the proper set-up for playing rom
Yeah they are kinda power mad over there. I have seen several times when Icarii just flat out called people morons. I got my K/M to 50/50 then stopped playing as I found out just how much real money it costs to tier up a weapon past tier 8
Costs $25 bucks to get a decent costume. And that is with no stats on it. You have to pay for the items to move the stats from your 50/50 aror to the costume
There is a Madness that has grown in the Light. And it is coming to burn you a cinder
Extremely well put sir!
What is so baffling is realizing people actually defend and praise these money grubbing cretins at ROM. I truly wonder if some of these accounts that defend this game and it's perpetrators are not generated by persons professionally associated with ROM.