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Anyone know the customer services phone for Funcom

baconator616baconator616 Member Posts: 23
in Age of Conan: Unchained

re-subbed last night. My account is frozen because the "payment didn't go through", but the bank just confirmed the payment. Tried many times to fix it on the accounts page.

I fear I may be double charged or that I will be charged and no services rendered. I sent an e-mail to their account support. Is there a Phone number I may call instead?

Comments

  • ZorvanZorvan Member CommonPosts: 8,912

    They have no phone support. You'll have to hope they respond to your e-mail in less than two days. FC customer service is one of their worst flaws.

    Same thing happened to me before. AO billing system is a screwy mess and tends to bork easily.

    I can offer you one tip that may help. Since you're reactivating the account, see if you still have a "reactivate" button under your details on your account page. If you do, hit it again. It won't double bill you, but it is a common error, where the billing system won't process the charge because the account itself hasn't been activated by you.

  • baconator616baconator616 Member Posts: 23
    Originally posted by Zorvan


    They have no phone support. You'll have to hope they respond to your e-mail in less than two days. FC customer service is one of their worst flaws.
    Same thing happened to me before. AO billing system is a screwy mess and tends to bork easily.
    I can offer you one tip that may help. Since you're reactivating the account, see if you still have a "reactivate" button under your details on your account page. If you do, hit it again. It won't double bill you, but it is a common error, where the billing system won't process the charge because the account itself hasn't been activated by you.

     

    Thanks for the tip... it didn't work unfortunately... still says frozen. I guess I'll await their response

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