If you ordered from Gamestop online you can not cancel once you get your beta key, so you will need to call your credit card company. If you ordered in the store you just lost 5 dollars but you don't need to pick it up.
I am sorry you think it is just another WoW, even though I know first impressions are a big deal, its a shame that people judge a game on the first 10 levels.
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
If you ordered from Gamestop online you can not cancel once you get your beta key, so you will need to call your credit card company. If you ordered in the store you just lost 5 dollars but you don't need to pick it up.
I've cancelled a few preorders after getting a key. There's nothing they can do if you want to cancel it. Withholding the ability to get your money back is a pretty legit reason for a law suit. As for preordering from NCSoft themselves, I'm pretty sure they have a contact number that you'll have to call. Never done business through their site, though, so not sure.
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
In that case you should try and get a hold of there support
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Regardless of whether it was a pre-order or a pre-purchase, I thought pre-orders are not refundable as well. You have the option to switch your money to other games, but do you have the options to get your money back once you committed them to a pre-order?
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Regardless of whether it was a pre-order or a pre-purchase, I thought pre-orders are not refundable as well. You have the option to switch your money to other games, but do you have the options to get your money back once you committed them to a pre-order?
I cudnt tell, i never cancelled a preorder so i have no experience with that.
i always pre order a couple weeks before launch to get as much info bout the game as possible
Regardless of whether it was a pre-order or a pre-purchase, I thought pre-orders are not refundable as well. You have the option to switch your money to other games, but do you have the options to get your money back once you committed them to a pre-order?
If you do it online, cancelling a preorder just cancels the order. There was never a charge to the credit card, so there is no money for them to give back to you. They cannot legally hold your money ransom, unless it is stated in tiny print that you won't get a refund (which you can still get a refund if you argue with customer service for it). I preordered Age of Conan and cancelled after playing the beta I was givin because I wasn't interested after trying it out. I cancelled my preorder and never received the package / never got my credit card charged. Plus on the site there is a large button that says CANCEL PREORDER. I use GameStop.com for this reason, since I know my money is safe.
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Regardless of whether it was a pre-order or a pre-purchase, I thought pre-orders are not refundable as well. You have the option to switch your money to other games, but do you have the options to get your money back once you committed them to a pre-order?
If you do it online, cancelling a preorder just cancels the order. There was never a charge to the credit card, so there is no money for them to give back to you. They cannot legally hold your money ransom, unless it is stated in tiny print that you won't get a refund (which you can still get a refund if you argue with customer service for it). I preordered Age of Conan and cancelled after playing the beta I was givin because I wasn't interested after trying it out. I cancelled my preorder and never received the package / never got my credit card charged. Plus on the site there is a large button that says CANCEL PREORDER. I use GameStop.com for this reason, since I know my money is safe.
I use Gamestop as well and have Aion pre ordered there. They say once beta keys are given to you, you can't cancel. When I log into my account there, I don't see the option to cancel it either.
I wonder if like me, you have been searching everywhere for some kind of mmo savior- trying every mmo you even see mentioned on even the most obscure of forums... being let down over and over- I feel I set myself up for dissapointment.
It's to the point where I will install an mmo, and write it off as terrible before actually experiencing what it has to offer... I am not usually this way, but after having truly tried so many, and been let down by so many it is starting to just feel natural. I hope this is not what you are doing with Aion- from what I read, a good number of people seem to harp on its expansiveness Lv 20+
As per the canceling... if you just ordered it to try it out and assumed you could just cancel it and not pay- I would not blame you. In our society it has become standard to return anything you are dissatisfied with at no cost to the consumer, maybe only a little time. When it comes to the entertainment industry though- its value is its time sink. Even though it may not be the game of your dreams it did intrigue or entertain you for a time, whether it be full release or not. If you can't cancel it I wouldn't blame them. You have to realise the business that they are in... and while it is catering to their consumers- it is not to incur losses to do so.
If you bought it off the NC store then there is no refund, the only way to get a refund is if you phone them and they agree to cancel your pre-purchase, doing a charge back with your credit card company or just blocking payment without consent from NCSoft can make you liable for fraud.
well it does clearly state that there are no refunds or returns before your purchase,I would have thought alarm bells would have went off when you had to set up your subscription,no other beta/pre-order has you doing this.
It would seem you rushed through it without reading properly,more than likely as you wanted to get into the last beta or the beta before and the NCsoft d/l was the quickest and easiest,also the fact they not only sent you your key for beta events but all the keys you will need for the game come release,I am sure you also added the keys through the automatic choice from your NCsoft account.
You will have to take this on the chin and learn from it,even if you cancel it through your credit card company NCsoft has every right to the money as you were warned before you bought the game,so dont be to suprised if you do cancel it that its not the last you hear on the subject.
Then again maybe now that you have the game you will give it more of a chance and who knows you may even enjoy it as much as me :P
If someone had came up to me in 1980 when I was on my Atari 2600 and said we will be playing games with thousands of people at the same time.I guess my response would have been,"but I only have 2 joysticks"
If this is truly as black and white as others say, and you *do* dispute the charge with your card company and get a refund, don't expect to ever sub to an NCSoft game again. A CC dispute is an effective way to get your money back when merchants outright cheat you/fail to render services as promised, but if you willingly bought from them and there was clear notification that it was a no refund deal, then I'd think long and hard before you dispute. There's no guarantee that things will go your way even, and imho a high chance that they won't. Plus, even if you win the dispute, don't ever expect NCSoft to let you sub to one of their games again (but, for some ppl that's no great loss).
So, it appears your best option is to chalk this up to experience and realize that you just got a relatively CHEAP! lesson to ALWAYS READ THE FINE PRINT, and if there isn't any, then it's on *YOU* to take the initiative to find out what the vendor's policies are should you find yourself less than satisfied.
Oh, and it's a bit callous, but just be happy you didn't learn all of this the way most people do: blindly signing up to pay through the nose on some car loan/mortgage/etc. from a loan shark, sometimes an obligation or bad practice that stretches out over their entire life. You're getting a really important lesson at minimal cost. Just make sure you learn from it, and you'll be able to feel okay with this mistake and not bitter about it, believe it or not.
It might have been asked.....but, from playing in the Chinese client for months....my guild having directly come from WAR, the only aspect of this game we have not experienced yet (in at least one interaction to multitudes) is a keep seige take....but can most def assure you that this game is not WoW, not a WoW clone, nor do I forsee mechanics and or game dynamics becoming, or changing that fact. That being said, yah there are WoW game dynamics in this game....as well as DAoC, WAR, EQ1, and alot of Lineage II. I have never been a fan of any eastern dev'd MMO, especially any game that was just "This is your Anime Experience"
This game is impressive, it covers a WIDE range of game play types, and Content, even though it is somewhat a "classic" RPG type theme (mostly in look and feel of things familiar that work and or were improved upon) the IP is still broad enough for great longevity, damn decent PvE, immersive and challenging ewarding crafting system, yet not over complex. RvR, PvP, damn decent balanced PvP at that, some lee way towards solo players, a few parts that you HAVE to group to complete, the flying mechanic is a "pretty trick" whatsoever, very viable, fresh, and has a SMALL learning curve, gliding in particular, as it is most def important.
Besides this info which is my opinon, my point being.....it seems you not only did not fully read what it was you were purchasing, as you are in this "situation", and I can confidently say did not give your purchase any more time then just reading the page and agreements you checked, clicked on, and progressed through for your purchase. I invite you to maybe stop putting yourself at potential risk of being fraudulant through getting frustrated and saying "f it" and follow one of the many instruction posts to get into the Chinese client and playing the free 5 hours to see for yourself.......OR, you could....if legit find someone willing to take your purchase off of your hands......either way.....moving forward, know what you are getting into full spectrum before you go so far as to even pre anything mate.......to many players these days have their OWN expectations alrdy clouded, and are maybe jaded by their last stomping ground.....and find themself in messes like this
oh another quick note......it has been this way with software for more then 15 + years......you can't go and buy a piece of Software from WalMart, open it, (even if you dont install it and dont break any of the in box packiging, if any) and get a refund, you can get a replacement alot of times depending on what the software is. Getting any product key or code that actually allows you to use the software whether pre-whatever is the same thing.....(yah there are laws, and other symantics, variables involved, but that's layman'd out for you folks that are teh lazy like me =P)
I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.
Also, no i didnt preorder to test the game has i already had a key since i am a Fileplanet subscriber.
Anyway, if i lost 60$ CDN i dont really care it isnt gona break me. I wish this notice if it is indeed not refundable would have been displayed when you click " BUY NOW".
Telling a customer that he cant get a refund once he bought the item is not really honest.
I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.
Yes it was... This screen is before you even enter your CC number. I am sorry you lost money though
Comments
Assuming you pre-ordered online...
And also assuming most all places do not bill to the item is shipped.
There's a decent chance you can log into your account where ever you pre-ordered it and just "cancel".
As is the case with Gamestop / EbGames / Amazon, etc.
Hey TSW Players http://www.unfair.co/ for Mission guides, Lore Locations and stuff....
If you ordered from Gamestop online you can not cancel once you get your beta key, so you will need to call your credit card company. If you ordered in the store you just lost 5 dollars but you don't need to pick it up.
I am sorry you think it is just another WoW, even though I know first impressions are a big deal, its a shame that people judge a game on the first 10 levels.
Sorry i should have been more clear. I went to NCSoft website and purchased the preorder there from their website. The only thing i can cancel is the monthly fee. I havent checked my statement yet to see if they billed me.
I've cancelled a few preorders after getting a key. There's nothing they can do if you want to cancel it. Withholding the ability to get your money back is a pretty legit reason for a law suit. As for preordering from NCSoft themselves, I'm pretty sure they have a contact number that you'll have to call. Never done business through their site, though, so not sure.
In that case you should try and get a hold of there support
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Regardless of whether it was a pre-order or a pre-purchase, I thought pre-orders are not refundable as well. You have the option to switch your money to other games, but do you have the options to get your money back once you committed them to a pre-order?
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Hmmm please do show to me where this is listed?
secure.ncsoft.com/cgi-bin/Store.pl
Maybe for gamestop it isnt... but nowwhere does it said that this wasnt refundable.
I cudnt tell, i never cancelled a preorder so i have no experience with that.
i always pre order a couple weeks before launch to get as much info bout the game as possible
If you do it online, cancelling a preorder just cancels the order. There was never a charge to the credit card, so there is no money for them to give back to you. They cannot legally hold your money ransom, unless it is stated in tiny print that you won't get a refund (which you can still get a refund if you argue with customer service for it). I preordered Age of Conan and cancelled after playing the beta I was givin because I wasn't interested after trying it out. I cancelled my preorder and never received the package / never got my credit card charged. Plus on the site there is a large button that says CANCEL PREORDER. I use GameStop.com for this reason, since I know my money is safe.
That wasnt pre-order but pre-purchase.
said so with rather big letters at the bottem that its non refundable.
Hmmm please do show to me where this is listed?
secure.ncsoft.com/cgi-bin/Store.pl
Maybe for gamestop it isnt... but nowwhere does it said that this wasnt refundable.
"Please note: Game codes are non-returnable and non-refundable."
right after you click on buy and log in on your account
thats on the page where you enter your card details
Stop comparing every single game in market to WOW. SERIOUSLY!!! WOW wasn't the first MMO.
If you do it online, cancelling a preorder just cancels the order. There was never a charge to the credit card, so there is no money for them to give back to you. They cannot legally hold your money ransom, unless it is stated in tiny print that you won't get a refund (which you can still get a refund if you argue with customer service for it). I preordered Age of Conan and cancelled after playing the beta I was givin because I wasn't interested after trying it out. I cancelled my preorder and never received the package / never got my credit card charged. Plus on the site there is a large button that says CANCEL PREORDER. I use GameStop.com for this reason, since I know my money is safe.
I use Gamestop as well and have Aion pre ordered there. They say once beta keys are given to you, you can't cancel. When I log into my account there, I don't see the option to cancel it either.
If you buy it off NCSoft's store it says blatantly 'no returns or refunds'. It is a pre purchase there where you pay in full.
I wonder if like me, you have been searching everywhere for some kind of mmo savior- trying every mmo you even see mentioned on even the most obscure of forums... being let down over and over- I feel I set myself up for dissapointment.
It's to the point where I will install an mmo, and write it off as terrible before actually experiencing what it has to offer... I am not usually this way, but after having truly tried so many, and been let down by so many it is starting to just feel natural. I hope this is not what you are doing with Aion- from what I read, a good number of people seem to harp on its expansiveness Lv 20+
As per the canceling... if you just ordered it to try it out and assumed you could just cancel it and not pay- I would not blame you. In our society it has become standard to return anything you are dissatisfied with at no cost to the consumer, maybe only a little time. When it comes to the entertainment industry though- its value is its time sink. Even though it may not be the game of your dreams it did intrigue or entertain you for a time, whether it be full release or not. If you can't cancel it I wouldn't blame them. You have to realise the business that they are in... and while it is catering to their consumers- it is not to incur losses to do so.
Just my opinion- good luck.
ALL YOUR PLAYER BASE ARE BELONG TO KITTY!
If you bought it off the NC store then there is no refund, the only way to get a refund is if you phone them and they agree to cancel your pre-purchase, doing a charge back with your credit card company or just blocking payment without consent from NCSoft can make you liable for fraud.
well it does clearly state that there are no refunds or returns before your purchase,I would have thought alarm bells would have went off when you had to set up your subscription,no other beta/pre-order has you doing this.
It would seem you rushed through it without reading properly,more than likely as you wanted to get into the last beta or the beta before and the NCsoft d/l was the quickest and easiest,also the fact they not only sent you your key for beta events but all the keys you will need for the game come release,I am sure you also added the keys through the automatic choice from your NCsoft account.
You will have to take this on the chin and learn from it,even if you cancel it through your credit card company NCsoft has every right to the money as you were warned before you bought the game,so dont be to suprised if you do cancel it that its not the last you hear on the subject.
Then again maybe now that you have the game you will give it more of a chance and who knows you may even enjoy it as much as me :P
If someone had came up to me in 1980 when I was on my Atari 2600 and said we will be playing games with thousands of people at the same time.I guess my response would have been,"but I only have 2 joysticks"
http://www.mmorpg.com/discussion2.cfm/thread/235780/page/8
If this is truly as black and white as others say, and you *do* dispute the charge with your card company and get a refund, don't expect to ever sub to an NCSoft game again. A CC dispute is an effective way to get your money back when merchants outright cheat you/fail to render services as promised, but if you willingly bought from them and there was clear notification that it was a no refund deal, then I'd think long and hard before you dispute. There's no guarantee that things will go your way even, and imho a high chance that they won't. Plus, even if you win the dispute, don't ever expect NCSoft to let you sub to one of their games again (but, for some ppl that's no great loss).
So, it appears your best option is to chalk this up to experience and realize that you just got a relatively CHEAP! lesson to ALWAYS READ THE FINE PRINT, and if there isn't any, then it's on *YOU* to take the initiative to find out what the vendor's policies are should you find yourself less than satisfied.
Oh, and it's a bit callous, but just be happy you didn't learn all of this the way most people do: blindly signing up to pay through the nose on some car loan/mortgage/etc. from a loan shark, sometimes an obligation or bad practice that stretches out over their entire life. You're getting a really important lesson at minimal cost. Just make sure you learn from it, and you'll be able to feel okay with this mistake and not bitter about it, believe it or not.
It might have been asked.....but, from playing in the Chinese client for months....my guild having directly come from WAR, the only aspect of this game we have not experienced yet (in at least one interaction to multitudes) is a keep seige take....but can most def assure you that this game is not WoW, not a WoW clone, nor do I forsee mechanics and or game dynamics becoming, or changing that fact. That being said, yah there are WoW game dynamics in this game....as well as DAoC, WAR, EQ1, and alot of Lineage II. I have never been a fan of any eastern dev'd MMO, especially any game that was just "This is your Anime Experience"
This game is impressive, it covers a WIDE range of game play types, and Content, even though it is somewhat a "classic" RPG type theme (mostly in look and feel of things familiar that work and or were improved upon) the IP is still broad enough for great longevity, damn decent PvE, immersive and challenging
ewarding crafting system, yet not over complex. RvR, PvP, damn decent balanced PvP at that, some lee way towards solo players, a few parts that you HAVE to group to complete, the flying mechanic is a "pretty trick" whatsoever, very viable, fresh, and has a SMALL learning curve, gliding in particular, as it is most def important.
Besides this info which is my opinon, my point being.....it seems you not only did not fully read what it was you were purchasing, as you are in this "situation", and I can confidently say did not give your purchase any more time then just reading the page and agreements you checked, clicked on, and progressed through for your purchase. I invite you to maybe stop putting yourself at potential risk of being fraudulant through getting frustrated and saying "f it" and follow one of the many instruction posts to get into the Chinese client and playing the free 5 hours to see for yourself.......OR, you could....if legit find someone willing to take your purchase off of your hands......either way.....moving forward, know what you are getting into full spectrum before you go so far as to even pre anything mate.......to many players these days have their OWN expectations alrdy clouded, and are maybe jaded by their last stomping ground.....and find themself in messes like this
oh another quick note......it has been this way with software for more then 15 + years......you can't go and buy a piece of Software from WalMart, open it, (even if you dont install it and dont break any of the in box packiging, if any) and get a refund, you can get a replacement alot of times depending on what the software is. Getting any product key or code that actually allows you to use the software whether pre-whatever is the same thing.....(yah there are laws, and other symantics, variables involved, but that's layman'd out for you folks that are teh lazy like me =P)
I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.
Also, no i didnt preorder to test the game has i already had a key since i am a Fileplanet subscriber.
Anyway, if i lost 60$ CDN i dont really care it isnt gona break me. I wish this notice if it is indeed not refundable would have been displayed when you click " BUY NOW".
Telling a customer that he cant get a refund once he bought the item is not really honest.
I can def agree with that m8.....
If you can't get a refund, I would just play the game for a month or 2 when it comes out. See what it's really about.
Yes it was... This screen is before you even enter your CC number. I am sorry you lost money though