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Need Graphics Card help!! Please
Hello all
On a recent post here we all came to the conclusion th HD5770 would be a good card for me. I finally baught it and put it in my Pc today. Everything lined up and plugged in fine. However the PC is not using the graphics card. It is instead reverting to the Onboard card. I have two screens, one in the graphics card (through a dvi-vga) connector that came with the card, and the other is in the onboard card. I did not start like this, I have tried just the screen in the graphics card on its own in both slots. However I only get a picture when I put a screen in the motherboard vga slot. I have checked my BIOS as someone suggested, it is set up to PCI Express as the auto, so i dont understand. The Device Manager is saying Unkown Device, so it recognises that something is there. I tried installing the drivers from the disc and that did not help the PC recognise the card. I have ran out of ideas as I have a limited knowledge. The power is connected up, the fan is spinning and the Device Manager knows there is something there. I am completely out of ideas!! Please Help.
Regards,
Matt
Comments
Check your BIOS, see if it's enabled.
You could also be using a different PCI slot. The card is probably a PCIEx16 2.0 and you may not have that. I'm not really sure all the specifics about it, because the last time I bought the wrong card for a slot was in the AGP days and I know for a fact that when dealing with that the AGP will just downgrade to the lowest one and not have any problems. PCI... I don't know though. It sounds like that you're problem. Which means, you need a new card or motherboard.
I don't really know the technical specifics of PCI slots, sorry. But, I do know just cause it fits....... doesn't mean it's going to work.
If you post what board you have, if you know, then that'll probably help.
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Thanks for the reply, not sure what you mean but my motherboard is a ConRoe 1333-D667.
It has 1 X PCI Express x 16 slot
1 x PCI express x 1 slot
2 x PCI slots
1 X HDMR slot
Did some research, it should be backwards compatible even though that's a PCIe x16 2.1 card, it'll just run on the PCIe standard.
Make sure you have the latest drivers installed for your OS. Honestly, this is probably the biggest reason I stopped buying ATI cards a long time ago, I used to run into problems with their drivers alot.
Other than that, I'm out of ideas too... could be a defective card, could be a defective board (it isn't a great brand), could not be seated right, could be a number of simple little things you forgot to do.
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Ok thanks for the info. Not really sure what to do. Cant think of any other graphics card that would run on this pc do you? May have to return this one to play.com at this rate
If you followed the instructions exactly as they stated, then you probably need a new power supply. It needs to have a 6 pin 75w connector. There is a list of them at the ati website.
I dont understand, this 6 pin fitted fine into the PSU that i already had?
PCI-e 2.x cards step down to work in PCI-e 1.x mobos that shouldn't be an issue.
Hmm I'd try these things, none of which I think will help lol:
- Reseat the card (take it out and put it back in)
- Go into the Bios, select 'PnP/PCI Configuration', then find and select 'Reset ESCD Table' somewhere in there (also make sure 'UPnP OS Installed' is set to 'Yes' while you're there)
- Disconnect the PCI-e 6 pin power connector from the video card, grab the 2x 4-pin -> 6 pin adapter that came with the video card and hook it up to 2 4 pin connectors on separate power lines, and plug that into your video card instead of the 6-pin coming off the PSU.
- Try the video card in another computer if you have access to one.
Last step is get it replaced through the vendor or manufacturer cuz honestly it sounds like a lemon right now, just luck of the draw sometimes.
I literally have no idea what you just said I should do sorry.
Neither of these options where there. I only had 2 options and none of them had anything like these 2 settings there.
Neither of these options where there. I only had 2 options and none of them had anything like these 2 settings there.
Hmm try poking around in the other Bios sections. What PC do you have, it's a Dell right? Maybe I can look up the bios someplace.
If it was me installing a gfx card on a motherboard with an onboard gfx card, I would try to get that disabled first.
Try have a look here, maybe that info helps. http://www.wikihow.com/Disable-Onboard/Integrated-Video-On-Your-Computer
Normally you would be able to find it in the bios, but could be as the guide says, a jumper. Find your manual for the motherboard, might make it a little easier
LeCattez
Don't do this.
If your card is defective or something, you will not know how to turn the onboard VGA back on. There should be no reason to need to turn the onboard off.
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Don't do this.
If your card is defective or something, you will not know how to turn the onboard VGA back on. There should be no reason to need to turn the onboard off.
But then again, he won't know if it is the onboarded gfx card causing the problem?
I would still stick to the manual and see if it says anything first: http://download.asrock.com/manual/ConRoe1333-D667%20R1.0.pdf
Thanks for the messages guys. No, its not a dell, its from arbico.co.uk a few years back. I will post full specs:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 2944MB RAM
My PSU is an ATX- 450 Watt. Not sure about specific name
Here is my question about disableing the onboard graphics card all together. A, should i need to do it if the BIOS is set to launch PCI Express first? B, if I disable it, and the new gfx card does not load up, therefore keeping me a black screen, how will I be able to work on the PC.
Thanks
You shouldn't need to disable the onboard. If you do disable it, and the new gfx card doesn't load up, you would just need to reset the bios by unplugging the PC from the wall, then find the jumper next to the CMOS battery on the mobo and move it from pin 1-2 to pin 2-3 for 30 sec then putting it back on pin 1-2, this clears any settings you've made. (alternatively just pop the battery out for 30 sec)
[Quote]2.6 Expansion Slots (PCI, HDMR and PCI Express Slots)
There are 2 PCI slots, 1 HDMR slot and 2 PCI Express slots on this motherboard.
PCI slots: PCI slots are used to install expansion cards that have the 32-bit PCI
interface.
HDMR slot: HDMR slot is used to insert a HDMR card with v.92 Modem
functionality. The HDMR slot is shared with PCI2 slot.
PCIE Slots: PCIE1 (PCIE x16 slot) is used for PCI Express cards with x16 lane
width graphics cards.
PCIE2 (PCIE x1 slot) is used for PCI Express cards with x1 lane
width cards, such as Gigabit LAN card, SATA2 card, etc.
If you install the add-on PCI Express VGA card to PCIE1 (PCIE x16 slot),
the onboard VGA will be disabled. If you install the add-on PCI Express VGA
card to PCIE1 (PCIE x16 slot) and adjust the “Internal Graphics Mode Select”
BIOS option to [Enabled], the onboard VGA will be enabled, and the primary
screen will be onboard VGA.[/quote]
Suppose it should disable by itself, when you put in your card. So don't disable it yet.
I have that Manual on my desk at present, has no useful information as to why this may not be working sadly.
Would the fact that the new card has NO VGAs affect this in any way? it only has 2 DVIs ( i use the DVi VGA connector that came with the card)
That shouldn't be the problem, it's just the output from the graphics card. I have a convertor on one of my monitors as well.
(not same setup though)
You have tried plugging in the gfx card in the computer, started it up with the monitor plugged in the first DVI port. If that doesn't work, tried the second?
At least I have to plug my monitor in the right one for it to show anything.
Ah, nvm, read the first post again =/
This is what my device manager is showing. It comes up Unkown Device!! WHYYY ARRRR this is so annoying
And nothing happens when you install the drivers?
Might want to reset the Bios too with that jumper setting, sometimes clearing the config can solve some weird problems.
I installed the drivers and nothing really happened. I dont know how to do what you said Noquarter, please can you explain how and what exactly it will do to my PC.
Thanks