I'm one of the poor SOB's that purchased the game yesterday. I didn't see anything about the free shipping, and was willing to pay $6 to get 3 months of play.
The funny part is that when I got my email with tracking information, it originally had the code for the 60's of play in it. I wish I would have printed it out, but didn't. Several hours later the code was gone. I contacted digital river & atari about this and neither replied. It was not until I file a dispute with paypal that I got a response.
I made it clear that I wanted the game + 60 days as a primary resolution, and a refund as a secondary resolution. I'm still willing to give Atari/Cryptic a chance if the honor the terms in which I purchased the game.
I believe he took the direct link from the yahoo cache I posted and becasue that picture is linked directly from the Atari page which means it is still in their images folder for their web page though it isn't shown on the offer anymore.
I'm one of the poor SOB's that purchased the game yesterday. I didn't see anything about the free shipping, and was willing to pay $6 to get 3 months of play. The funny part is that when I got my email with tracking information, it originally had the code for the 60's of play in it. I wish I would have printed it out, but didn't. Several hours later the code was gone. I contacted digital river & atari about this and neither replied. It was not until I file a dispute with paypal that I got a response. I made it clear that I wanted the game + 60 days as a primary resolution, and a refund as a secondary resolution. I'm still willing to give Atari/Cryptic a chance if the honor the terms in which I purchased the game.
Update, 2 hours ago I got an email from Atari stating that a seperate email would would arrive within an hour with instructions on getting a refund. I never got that (no suprise). I've already filed a dispute with paypal and we'll see what happens.
I'm one of the poor SOB's that purchased the game yesterday. I didn't see anything about the free shipping, and was willing to pay $6 to get 3 months of play. The funny part is that when I got my email with tracking information, it originally had the code for the 60's of play in it. I wish I would have printed it out, but didn't. Several hours later the code was gone. I contacted digital river & atari about this and neither replied. It was not until I file a dispute with paypal that I got a response. I made it clear that I wanted the game + 60 days as a primary resolution, and a refund as a secondary resolution. I'm still willing to give Atari/Cryptic a chance if the honor the terms in which I purchased the game.
Update, 2 hours ago I got an email from Atari stating that a seperate email would would arrive within an hour with instructions on getting a refund. I never got that (no suprise). I've already filed a dispute with paypal and we'll see what happens.
Wow what a bunch of jerks. I cant believe a major company like Cryptic (Atari) will do such a thing. If you screw up then say so, apologize for it and stand for what you advertise, dont try to cover up your bad doing. Geez...
"Soloists and those who prefer small groups should never have to feel like they''re the ones getting the proverbial table scraps, as it were." - Scott Hartsman, Senior Producer, Everquest II "People love groups. Its a fallacy that people want to play solo all the time." - Scott Hartsman, Executive Producer, Rift
I was thinking about picking this game up at the reduced price and extra game time.
Really glad I did not know. Even though i was not effected I would not touch this product with a ten foot pole right now.
Talk about making a game toxic.
“It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”
Who says the community was responsible for the retraction?
Ever thought that they might have had some serious phonecalls from retailers this weekend at ATARI HQ. As that wouldn't suprise me one bit and would be far more plausible.
Because as retailer, having a ton of boxes on the shelves, only 3 weeks into launch and then having your own distributor go behind your back with such ridicolous offer. I would be seriously pissed off! I would sent all the boxes back for refund and terminate the bussiness relation instantly.
It's far more likely that that caused the sudden retraction and got ATARI scared.
As ATARI really doesn't give a darn about you, me the consumer. They never have. Hence, they just hang up the phone on people and flat out ban them from their forums and keep in denial about this promotion.
If I was Best Buy, Walmart, or whoever, I would be a bit pissed that the company that sold me X number of games to sell, then backstabbed me with a better deal I can't match......
Mods, Writers of MMORPG.com. Please take note of this issue as it is one of the worst blunders and attempted cover ups in MMO history. TTH is already working on a story (Or so I have been told by friends over there)
I've sent in a tip to the MMORPG.com newsdesk. We'll see what they do with it.
There are several threads about the topic between here, STO official Forums, TTH forums etc. Quick version there was an offer that gave free +60 days game time. The offer has since been removed and they are trying to cover it up. They are not honoring the game time to those who have purchased the game and are pretending the offer never existed. img641.imageshack.us/img641/2564/stoi.jpg This gets better every minute. -Vox
That screenshot only appears to show there was a complaint, not that there was an offer to complain about. If the image is genuine, all it really indicates is that the poster got a response. By itself, it is a long way from proving fraud, despite this thread's title. In fact, the CS response indicates there was no 90-day offer. Whether you want to damn that response as lies or not, the image shown does not prove Atari fraud.
I guess Ten Ton Hammer pulled the entire thing out of thin air when they posted a news story about this on the 26th: www.tentonhammer.com/node/81508
I concur .. I would like to see the MMO news sites takes as much interest in this blunder as they did when hyping the game before release.. Bad or Good.. news is news and should be delivered
Mods, Writers of MMORPG.com. Please take note of this issue as it is one of the worst blunders and attempted cover ups in MMO history. TTH is already working on a story (Or so I have been told by friends over there)
I've sent in a tip to the MMORPG.com newsdesk. We'll see what they do with it.
Might also send it to Massively, and other sites like Kotaku. Sera from Massively responds a lot on twitter you might send a DM to her about it if you use twitter.
I concur .. I would like to see the MMO news sites takes as much interest in this blunder as they did when hyping the game before release.. Bad or Good.. news is news and should be delivered
That's why I am absolutely baffled MMORPG.com didn't picked this up!!
Conflict of interest regarding STO Add money perhaps?
As they were pretty quick with the other stuff like the Item Shop rage of Allods Online.
Jeez people. Drop it already. If you went out and bought a new car today at $25,000 and it went on sale tomorrow and included a years worth of free oil changes, would you be up in arms over that? Sounds like a bunch of kids whining because their parents canceled their WoW account.
Jeez people. Drop it already. If you went out and bought a new car today at $25,000 and it went on sale tomorrow and included a years worth of free oil changes, would you be up in arms over that? ...
You would be if you brought the car with the free oil change deal and then the company told you that deal never existed and then also told you that they were only talking about free oil changes until the end of the calendar year... not a whole year from the date of purchase.
Jeez people. Drop it already. If you went out and bought a new car today at $25,000 and it went on sale tomorrow and included a years worth of free oil changes, would you be up in arms over that? Sounds like a bunch of kids whining because their parents canceled their WoW account.
Wouldn't need to be up in arms. I bet if you went back, they'd credit you the discount. Its called customer service. Especially with a customer base that you presumably want to have a long term relationship with.
Jeez people. Drop it already. If you went out and bought a new car today at $25,000 and it went on sale tomorrow and included a years worth of free oil changes, would you be up in arms over that? Sounds like a bunch of kids whining because their parents canceled their WoW account.
I wouldn't have to My car guy looks out for me.. If I buy something today and it goes on sale soon after.. I get a refund no questions asked.. If my car guy knows of a deal coming down the pipe (which he has) he has told me to hold off for a better deal.. Most successful service business need that customer forever and are looking at keep said customer for the long term, not just that quick one time sale.. Ethics and Professionalism grab my attention first and foremost
Classic. I've tried to stay out of this forum, but STO has been an on-going train-wreck since beta, its hard to look away. Any intelligent and honest person knows what this game is and is not, and knows what it will continue to be and never be.
I concur .. I would like to see the MMO news sites takes as much interest in this blunder as they did when hyping the game before release.. Bad or Good.. news is news and should be delivered
That's why I am absolutely baffled MMORPG.com didn't picked this up!!
Conflict of interest regarding STO Add money perhaps?
As they were pretty quick with the other stuff like the Item Shop rage of Allods Online.
Have you seen the number of Star Trek online ads MMORPG.com has up on their website? If anyone has Adblock turned on, I urge them to turn it off and go the the MMORPG.com homepage.
I also think it's quite suspicious how MMORPG.com keeps Star trek Online front and centre of the website as much as possible. There is always an article about it on the main news feed with a huge splash image to remind us it exists, it always stays the top story on the Newsdesk featuring a prominent STO logo (by contrast I've submitted two City of Heroes tips in the past week, one with details on what's going to be in Issue 17, neither was ever the top Newsdesk story, both were buried about half way down when they premiered.)
I've been thinking for a while now that MMORPG.com is bought and paid for by Atari to keep STO in the limelight as much as possible.
Edit: Aw, there are no STO ads currently. A few weeks ago when I installed FireFox there were like 6 or 7.
Comments
Where on the Atari site? I only see $10 off. If you refreash the page does it still list the 60 days?
I'm one of the poor SOB's that purchased the game yesterday. I didn't see anything about the free shipping, and was willing to pay $6 to get 3 months of play.
The funny part is that when I got my email with tracking information, it originally had the code for the 60's of play in it. I wish I would have printed it out, but didn't. Several hours later the code was gone. I contacted digital river & atari about this and neither replied. It was not until I file a dispute with paypal that I got a response.
I made it clear that I wanted the game + 60 days as a primary resolution, and a refund as a secondary resolution. I'm still willing to give Atari/Cryptic a chance if the honor the terms in which I purchased the game.
I believe he took the direct link from the yahoo cache I posted and becasue that picture is linked directly from the Atari page which means it is still in their images folder for their web page though it isn't shown on the offer anymore.
[X] drill here for new monitor
Update, 2 hours ago I got an email from Atari stating that a seperate email would would arrive within an hour with instructions on getting a refund. I never got that (no suprise). I've already filed a dispute with paypal and we'll see what happens.
Update, 2 hours ago I got an email from Atari stating that a seperate email would would arrive within an hour with instructions on getting a refund. I never got that (no suprise). I've already filed a dispute with paypal and we'll see what happens.
Wow what a bunch of jerks. I cant believe a major company like Cryptic (Atari) will do such a thing. If you screw up then say so, apologize for it and stand for what you advertise, dont try to cover up your bad doing. Geez...
I read the Turbine complaint. After what I saw over the weekend I can believe it.
Turbine did not ask for a specific amount of damages in the complaint. It says an amount to be determined during the action.
What is this "turbine" complaint?
Well done. I think I could be in love.
"Soloists and those who prefer small groups should never have to feel like they''re the ones getting the proverbial table scraps, as it were." - Scott Hartsman, Senior Producer, Everquest II
"People love groups. Its a fallacy that people want to play solo all the time." - Scott Hartsman, Executive Producer, Rift
have you checked the homepage at all today?
no?
oh look the 60 free days has been removed after community revolt, proof the consumer has power
http://forums.startrekonline.com/showthread.php?t=130907
http://upload.wikimedia.org/wikipedia/en/a/ab/Norsefire-logo.png
I was thinking about picking this game up at the reduced price and extra game time.
Really glad I did not know. Even though i was not effected I would not touch this product with a ten foot pole right now.
Talk about making a game toxic.
--John Ruskin
Hmmm.... now I can't find an amount listed either... my memory must be getting foggy?
Anyway, the link to the filing is here (for those interested)
http://www.courthousenews.com/2009/08/26/Atari.pdf
Nothing says irony like spelling ideot wrong.
I hope your happy with your community revolt. I'm one of the poor SOB's who got caught in the middle.
Who says the community was responsible for the retraction?
Ever thought that they might have had some serious phonecalls from retailers this weekend at ATARI HQ. As that wouldn't suprise me one bit and would be far more plausible.
Because as retailer, having a ton of boxes on the shelves, only 3 weeks into launch and then having your own distributor go behind your back with such ridicolous offer. I would be seriously pissed off! I would sent all the boxes back for refund and terminate the bussiness relation instantly.
It's far more likely that that caused the sudden retraction and got ATARI scared.
As ATARI really doesn't give a darn about you, me the consumer. They never have. Hence, they just hang up the phone on people and flat out ban them from their forums and keep in denial about this promotion.
that is very possible too Guill..
If I was Best Buy, Walmart, or whoever, I would be a bit pissed that the company that sold me X number of games to sell, then backstabbed me with a better deal I can't match......
I've sent in a tip to the MMORPG.com newsdesk. We'll see what they do with it.
That screenshot only appears to show there was a complaint, not that there was an offer to complain about. If the image is genuine, all it really indicates is that the poster got a response. By itself, it is a long way from proving fraud, despite this thread's title. In fact, the CS response indicates there was no 90-day offer. Whether you want to damn that response as lies or not, the image shown does not prove Atari fraud.
I guess Ten Ton Hammer pulled the entire thing out of thin air when they posted a news story about this on the 26th: www.tentonhammer.com/node/81508
I concur .. I would like to see the MMO news sites takes as much interest in this blunder as they did when hyping the game before release.. Bad or Good.. news is news and should be delivered
I've sent in a tip to the MMORPG.com newsdesk. We'll see what they do with it.
Might also send it to Massively, and other sites like Kotaku. Sera from Massively responds a lot on twitter you might send a DM to her about it if you use twitter.
.. .... .- - . - .-. --- .-.. .-.. ... .-- .... --- .-. . .--. --- .-. - .-.-.-
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Promote what you love instead of bashing what you hate.
That's why I am absolutely baffled MMORPG.com didn't picked this up!!
Conflict of interest regarding STO Add money perhaps?
As they were pretty quick with the other stuff like the Item Shop rage of Allods Online.
Jeez people. Drop it already. If you went out and bought a new car today at $25,000 and it went on sale tomorrow and included a years worth of free oil changes, would you be up in arms over that? Sounds like a bunch of kids whining because their parents canceled their WoW account.
You would be if you brought the car with the free oil change deal and then the company told you that deal never existed and then also told you that they were only talking about free oil changes until the end of the calendar year... not a whole year from the date of purchase.
See where your dumb car analogy got you?
Nothing says irony like spelling ideot wrong.
Wouldn't need to be up in arms. I bet if you went back, they'd credit you the discount. Its called customer service. Especially with a customer base that you presumably want to have a long term relationship with.
I wouldn't have to
My car guy looks out for me.. If I buy something today and it goes on sale soon after.. I get a refund no questions asked.. If my car guy knows of a deal coming down the pipe (which he has) he has told me to hold off for a better deal.. Most successful service business need that customer forever and are looking at keep said customer for the long term, not just that quick one time sale.. 
Ethics and Professionalism grab my attention first and foremost
Well done. I think I could be in love.
Classic. I've tried to stay out of this forum, but STO has been an on-going train-wreck since beta, its hard to look away. Any intelligent and honest person knows what this game is and is not, and knows what it will continue to be and never be.
www.examiner.com/examiner/x-15961-Charleston-MMORPG-Examiner~y2010m3d1-Ataricom-promotion-causes-galaxysized-uproar-among-Star-Trek-Online-community
Thats a classic too. lol Nice to see some more spin-free reporting on Atari.
That's why I am absolutely baffled MMORPG.com didn't picked this up!!
Conflict of interest regarding STO Add money perhaps?
As they were pretty quick with the other stuff like the Item Shop rage of Allods Online.
Have you seen the number of Star Trek online ads MMORPG.com has up on their website? If anyone has Adblock turned on, I urge them to turn it off and go the the MMORPG.com homepage.
I also think it's quite suspicious how MMORPG.com keeps Star trek Online front and centre of the website as much as possible. There is always an article about it on the main news feed with a huge splash image to remind us it exists, it always stays the top story on the Newsdesk featuring a prominent STO logo (by contrast I've submitted two City of Heroes tips in the past week, one with details on what's going to be in Issue 17, neither was ever the top Newsdesk story, both were buried about half way down when they premiered.)
I've been thinking for a while now that MMORPG.com is bought and paid for by Atari to keep STO in the limelight as much as possible.
Edit: Aw, there are no STO ads currently. A few weeks ago when I installed FireFox there were like 6 or 7.