Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Hackers Take Down Sony's PlayStation Network

firefly2003firefly2003 Member UncommonPosts: 2,527

Hackers have managed to cut Sony off at the knees in several of the most competitive aspects of this generation of video games.

For the past five days, the PlayStation Network has been offline-making it impossible for PlayStation 3 owners to play multiplayer games, download updates to titles or use their PS3 to stream movies and music. This represents the most serious outage the service has faced since its start in 2006.

The company has acknowledged via its official blog,that the disruption was initially caused by an "external intrusion." To ensure future security and figure out exactly what happened, Sony says it turned off both the PlayStation Network and the Qriocity music service on the evening of April 20.

The company says it is not yet certain if credit card or other personal information of users was taken during the intrusion.

Sony says the attack has led it to begin rebuilding the system and it has not given an estimate when it will be back online.

 

"Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure," said Patrick Seybold, senior director of corporate communications, on the blog. "Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security. ... I know [players] are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don't have an update or timeframe to share at this point in time."

So far, no hacker group has claimed responsibility for the attack. The rogue group known as Anonymous, which has famously launched attacks on both Gene Simmons and Hustler Magazine, was initially suspected, after it vowed in early April to target Sony after the company's legal action against a hacker who dismantled the PS3's security.

The group managed to disrupt the service with a Distributed Denial of Service (DDoS) attack earlier this month. (Anonymous attackers, using software known as "Low Orbit Ion Cannons," repeatedly pinged the company's servers. When done simultaneously by enough users, this can bring the site down-usually quickly and without warning.)

PlayStation 3 However, Anonymous denies responsibility for this incident, saying on its site, "While it could be the case that other Anons have acted by themselves, AnonOps was not related to this incident and does not take responsibility for whatever has happened."

The outage of the PlayStation Network hits Sony at a particularly bad time from a game sales perspective. The company released last week "SOCOM 4," a multiplayer-focused action game that is traditionally one of its biggest franchises.

Additionally, the eagerly anticipated "Portal 2," which comes with a co-operative mode, also hit store shelves last week-with an integration of Valve's Steam online service into the PlayStation Network being touted as one of the chief reasons to opt for the PS3 version of the game, rather than the Xbox 360 version.

Richard Lawler, a senior editor at Engadget, summed up gamer's frustration via Twitter, writing "PS3 version of Portal 2 came with a PC version and cross-plat[form] play! Xbox 360 version comes with a working online service."

The outage gives Microsoft an advantage in the online gaming space, as its Xbox Live service has not been compromised. Unlike Microsoft, which requires a $60 annual subscription fee for access to most features of its Xbox Live service, Sony does not charge most users for access to the PlayStation Network. (A PlayStation Plus program is available, giving early access to demos, priority invitations to game beta tests and discounts on products in its online store.)

That will prevent it from having to issue substantial refunds, but that might be small consolation to users who pay subscription fees to companies like Hulu Plus and Netflix, using the PS3 to view streaming content.

 

http://blog.games.yahoo.com/blog/630-hackers-take-down-sonys-playstation-network

 

http://www.funnyordie.com/videos/203260ab5b/a-plea-for-playstation?playlist=featured_videos

Watch the link above for a laugh or 2 related to the outage...


«1

Comments

  • adam_noxadam_nox Member UncommonPosts: 2,148

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

  • CeridithCeridith Member UncommonPosts: 2,980

    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

  • MajinashMajinash Member Posts: 1,320

    Originally posted by adam_nox  I remember when hackers had reasons for what they did. 

    So if they were going after say... Microsoft that's totally OK?  Them being the underdog shouldn't mean anything.  Hackers are hutting sony by doing this... but they are also hurting the gamers, the poor saps who pay for the service.  That wouldn't change even if they were hacking "The Man".

    Everything creates huge amounts of negativity on the internet, that's what the internet is for: Negativity, porn and lolcats.

  • SirBongsAlotSirBongsAlot Member UncommonPosts: 76

     http://blog.us.playstation.com/

    No just no Sony themselfs took it down  not down because some hacked it , some one tried SONY shutter down and putting in new security ....

    People realy need to stop listening to non-official Sony Sites!!!

  • CeridithCeridith Member UncommonPosts: 2,980

    Originally posted by SirBongsAlot

     http://blog.us.playstation.com/

    No just no Sony themselfs took it down  not down because some hacked it , some one tried SONY shutter down and putting in new security ....

    People realy need to stop listening to non-official Sony Sites!!!

    You mean like, this one?

    http://blog.us.playstation.com/2011/04/22/update-on-playstation-network-qriocity-services/

  • PhryPhry Member LegendaryPosts: 11,004

    from what i've read about it.. Sony tried to blame Anon for it. but Anon denied they had (though didnt rule out one of their members might have without their knowing or permission) Sony also stated that they didnt know how much information the hacker had gained.. but that the hack had taken place some time ago.. and couldnt rule out loss of credit card data etc..  Sony took down the PSN website themselves to rebuild it.. rather than trying to fix it.. which to me.. sounded more like it was something they couldnt fix so they had to rebuild.. how long it will take them to rebuild..... image

     

     

     

    sometimes laughter is the best therapy.... ..  .. and laughing at Sony just never gets old image

  • ianicusianicus Member UncommonPosts: 665

    all I can say is...

     

    YOU GETS.....WHAT YOU PAY FOR!!

    lolz

    "Well let me just quote the late-great Colonel Sanders, who said…’I’m too drunk to taste this chicken." - Ricky Bobby
  • CeridithCeridith Member UncommonPosts: 2,980

    Originally posted by SirBongsAlot

    Originally posted by Ceridith


    Originally posted by SirBongsAlot

     http://blog.us.playstation.com/

    No just no Sony themselfs took it down  not down because some hacked it , some one tried SONY shutter down and putting in new security ....

    People realy need to stop listening to non-official Sony Sites!!!

    You mean like, this one?

    http://blog.us.playstation.com/2011/04/22/update-on-playstation-network-qriocity-services/

    {mod edit}

    How am I trolling?

    In their own blog, Sony admits to bringing down their network to audit an "external intrusion", which means someone hacked into their system.

  • aleosaleos Member UncommonPosts: 1,943

    I don't really blame the hackers. I blame sony. They are the ones who built the product and made it this way. It's not like this isn't the same system they were previously charging 599.99 for when it was first released. They released something that apparently was unstable, unlockable, and as of today holds our personal information. Sure the hackers should be held accountable but so should sony.

  • ReizlaReizla Member RarePosts: 4,092

    Originally posted by Ceridith

    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

  • erictlewiserictlewis Member UncommonPosts: 3,022

    Wny are we even talking about this on mmorpg.com, its not mmorpg,  they got a site for that called rtsguru  or something like that.

    Im just saying op you come over hear and flood mmorpg with a bunch of console stuff that has nothing releated to mmorpg's, not cool in my book. 

  • aleosaleos Member UncommonPosts: 1,943

    Originally posted by erictlewis

    Wny are we even talking about this on mmorpg.com, its not mmorpg,  they got a site for that called rtsguru  or something like that.

    Im just saying op you come over hear and flood mmorpg with a bunch of console stuff that has nothing releated to mmorpg's, not cool in my book. 

    I'll take General Gaming for 400 Alex.

  • maskedweaselmaskedweasel Member LegendaryPosts: 12,195

    Originally posted by erictlewis

    Wny are we even talking about this on mmorpg.com, its not mmorpg,  they got a site for that called rtsguru  or something like that.

    Im just saying op you come over hear and flood mmorpg with a bunch of console stuff that has nothing releated to mmorpg's, not cool in my book. 

    The PSN also deals with online play which includes DCUO which is an MMO.



  • CeridithCeridith Member UncommonPosts: 2,980

    Originally posted by Reizla

    Originally posted by Ceridith


    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

    Keep in mind that whoever hacked into the network isn't directly responsible for the shut down. Sony decided to shut it down to investigate the breach, likely in order to figure out how they get in and if they left a payload or accessed any sensitive data. So whoever is responsible for the "external intrusion" may not have intended to disrupt service.

  • maskedweaselmaskedweasel Member LegendaryPosts: 12,195

    Originally posted by Ceridith

    Originally posted by SirBongsAlot


    Originally posted by Ceridith


    Originally posted by SirBongsAlot

     http://blog.us.playstation.com/

    No just no Sony themselfs took it down  not down because some hacked it , some one tried SONY shutter down and putting in new security ....

    People realy need to stop listening to non-official Sony Sites!!!

    You mean like, this one?

    http://blog.us.playstation.com/2011/04/22/update-on-playstation-network-qriocity-services/

    {mod edit}

    How am I trolling?

    In their own blog, Sony admits to bringing down their network to audit an "external intrusion", which means someone hacked into their system.

    Sony confirmed that it was a hack that brought down the network.  You aren't trolling, you are... correct.



  • drakes821drakes821 Member UncommonPosts: 535

    Originally posted by erictlewis

    Wny are we even talking about this on mmorpg.com, its not mmorpg,  they got a site for that called rtsguru  or something like that.

    Im just saying op you come over hear and flood mmorpg with a bunch of console stuff that has nothing releated to mmorpg's, not cool in my book. 

     Actaully believe it or not people do play MMOs on the playstation such as DCUO and Free Realms. It does relate to MMORPGs as those who have a subscription to those games can't play them.

  • PhryPhry Member LegendaryPosts: 11,004

    Originally posted by Reizla

    Originally posted by Ceridith


    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

    and this is all because Sony don't like people messing around with things they bought.. gosh... nothing at all to do with anything else they might have done/be doing..  .. and all Hotz did was tell people to avoid Sony.....  but.. Sony will no doubt use Anon as a scapegoat..  its easier that way.. less messy.image

  • Panther2103Panther2103 Member EpicPosts: 5,779

    Originally posted by Ceridith

    Originally posted by Reizla


    Originally posted by Ceridith


    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

    Keep in mind that whoever hacked into the network isn't directly responsible for the shut down. Sony decided to shut it down to investigate the breach, likely in order to figure out how they get in and if they left a payload or accessed any sensitive data. So whoever is responsible for the "external intrusion" may not have intended to disrupt service.

    Anon may have said stop, but I'm sure it was still them. They breached into the security apparently getting access to credit card information. Thats why sony shut it down. The reason it upsets me so much is because I haven't been able to get online for what, 6 days now? I was fine in the beginning when sony wasn't really saying much other than they brought down the psn because of hackers, I thought "Oh good, they are actually doing something, maybe they will keep us updated". Well 6 days later, and they keep saying we will keep you updated thanks for your patience. They haven't said one thing. The european PSN is already up. I have also heard the japanese PSN was up yesterday. We got a total of 4 messages from sony in this period of time saying absolutely nothing. They could have posted up what they were doing, or how it was coming along. But no they insisted on posting messages that said they had no idea how long it would take and didn't really let us know anything. But thank you for your patience! I pay for playstation plus. I hope they at least put out a couple new games that are free for PS+ customers when it comes back.

  • SirBongsAlotSirBongsAlot Member UncommonPosts: 76

    That alright when the 40+ members of Anonymous in the UK go to court and start getting jail time they will start turning on each-other...DDoS attacks are laughable any noob can get a program to hit refresh a thousand time a sec any site would be done...

  • ReizlaReizla Member RarePosts: 4,092

    Originally posted by Ceridith

    Originally posted by Reizla


    Originally posted by Ceridith


    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

    Keep in mind that whoever hacked into the network isn't directly responsible for the shut down. Sony decided to shut it down to investigate the breach, likely in order to figure out how they get in and if they left a payload or accessed any sensitive data. So whoever is responsible for the "external intrusion" may not have intended to disrupt service.

    Not sure about that, but might be true as well.

    Reason for me to doubt your reasoning is that last week also the whole SOE site (including all SOE game/MMO sites) was offline. You could not reach your account information or the forums. If the PSB indeed was the only thing hacked as by Anonymous' attack a while back, then Sony is quite late. Not to mention, SOE and PSN have very little to do with eachother, unless the migration of FreeRealms and DCUO to the PS3 made the SOE sites vulnorable as well.

    Anyhow, I do feel for the PS3 & PSP users who want to play online. This really sucks!

  • mrw0lfmrw0lf Member Posts: 2,269

    Originally posted by firefly2003

    The company says it is not yet certain if credit card or other personal information of users was taken during the intrusion.

    That sounds ominus.

    -----
    “The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.”

  • CeridithCeridith Member UncommonPosts: 2,980

    Originally posted by Panther2103

    Originally posted by Ceridith


    Originally posted by Reizla


    Originally posted by Ceridith


    Originally posted by adam_nox

    From what I've read, you can still get game updates and use netflix, not sure about hulu.  Bad 'journalism'. 

    The whole thing is bizarre, partially because who would be such an ahole to hack the underdog gaming platform?  I remember when hackers had reasons for what they did.  Of course, when I say hacker, I mean script kiddies and ddos dumdums who actually know very little about programming. 

    This probably has something to do with it:

    http://www.wired.com/gamelife/2011/04/sony-hotz-settlement/

    Pissing off hackers is never a bright idea.

    Anonymous did indeed trash the PSN once. But when they found out that they'd mostly affect the users and not Sony as much as they wanted to, they said not to hack the PSN anymore. Perfect way for Anonymous to keep the goodwill of the PS3 users...

    Who did 'hack' the PSN this time, I don't know, but I know that (s)he who did it is quite lame. It wouldn't even surprise me if this latest hack has something to do with industrial theft & cyber crime from a Sony (PSN) competator, hoping the public will blame Anonymous for it *just guessing*

    Keep in mind that whoever hacked into the network isn't directly responsible for the shut down. Sony decided to shut it down to investigate the breach, likely in order to figure out how they get in and if they left a payload or accessed any sensitive data. So whoever is responsible for the "external intrusion" may not have intended to disrupt service.

    Anon may have said stop, but I'm sure it was still them. They breached into the security apparently getting access to credit card information. Thats why sony shut it down. The reason it upsets me so much is because I haven't been able to get online for what, 6 days now? I was fine in the beginning when sony wasn't really saying much other than they brought down the psn because of hackers, I thought "Oh good, they are actually doing something, maybe they will keep us updated". Well 6 days later, and they keep saying we will keep you updated thanks for your patience. They haven't said one thing. The european PSN is already up. I have also heard the japanese PSN was up yesterday. We got a total of 4 messages from sony in this period of time saying absolutely nothing. They could have posted up what they were doing, or how it was coming along. But no they insisted on posting messages that said they had no idea how long it would take and didn't really let us know anything. But thank you for your patience! I pay for playstation plus. I hope they at least put out a couple new games that are free for PS+ customers when it comes back.

    That's the problem with Anon. There's no central leadership calling the shots, it's basically open source activism. The majority of the group might agree that this kind of nonsense causes more harm than good and decided it should not happen, but because pretty much anyone can claim they're part of Anon and claim to be doing things in it's name, the rest of Anon gets a bad reputation.

    Some of what Anon does is a great service to us all. Unfortuantely it's the few bad apples hiding behind that guise that make them all look like petty criminals or online hooligans.

  • firefly2003firefly2003 Member UncommonPosts: 2,527

    Originally posted by erictlewis

    Wny are we even talking about this on mmorpg.com, its not mmorpg,  they got a site for that called rtsguru  or something like that.

    Im just saying op you come over hear and flood mmorpg with a bunch of console stuff that has nothing releated to mmorpg's, not cool in my book. 

    This is the General Gaming forum meaning anything gaming related in general non-related MMOs news and topics........its better than reading all the same threads about WOW whine threads or fanboi WOW threads, or GW2 and TOR related copy threads all the time isn't it?


  • Kaijin2k3Kaijin2k3 Member Posts: 558

    It would suck worse if PSN being down locked you out of every single one of your PS3 games. Like say, maybe, if your PS3 suffered its version of a blue screen last week and performed its little system restore.

    Then you're like "well, that was weird... but at least it's fixed." Only to then pop in a game and have it immediately give you a generic "trophy error" and quit out. Then you try all your other games and they ALL give some version of this trophy error. So you're like, "wtf?" then you learn that syncing your trophy collection with PSN may fix that... but oh.. wait...

    On top of all that, you turn out to be a player that could NOT care less about trophies/achievements even if you tried your hardest to.

    ....

    .... sigh. I'm just glad I have more games on my PC, because while PSN is down, my PS3 is completely useless. Sorry for the rant!

     

    EDIT: While I never purchased anything off PSN, my condolences to those that did and now have to worry about your private information; you guys are probably suffering the worst of it.

  • skeaserskeaser Member RarePosts: 4,208

    Here's the e-mail Sony sent out.

    ===================================

    PlayStation(R)Network

    ===================================

    Valued PlayStation(R)Network/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011,
    certain PlayStation Network and Qriocity service user account
    information was compromised in connection with an illegal and
    unauthorized intrusion into our network. In response to this
    intrusion, we have:

    1) Temporarily turned off PlayStation Network and Qriocity services;

    2) Engaged an outside, recognized security firm to conduct a full
    and complete investigation into what happened; and

    3) Quickly taken steps to enhance security and strengthen our
    network infrastructure by rebuilding our system to provide you
    with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill
    as we do whatever it takes to resolve these issues as quickly and
    efficiently as practicable.

    Although we are still investigating the details of this incident,
    we believe that an unauthorized person has obtained the following
    information that you provided: name, address (city, state, zip), country,
    email address, birthdate, PlayStation Network/Qriocity password and login,
    and handle/PSN online ID. It is also possible that your profile data,
    including purchase history and billing address (city, state, zip),
    and your PlayStation Network/Qriocity password security answers may
    have been obtained. If you have authorized a sub-account for your
    dependent, the same data with respect to your dependent may have
    been obtained. While there is no evidence at this time that credit
    card data was taken, we cannot rule out the possibility. If you have
    provided your credit card data through PlayStation Network or Qriocity,
    out of an abundance of caution we are advising you that your credit
    card number (excluding security code) and expiration date may have
    been obtained.

    For your security, we encourage you to be especially aware of email,
    telephone and postal mail scams that ask for personal or sensitive
    information. Sony will not contact you in any way, including by email,
    asking for your credit card number, social security number or other
    personally identifiable information. If you are asked for this information,
    you can be confident Sony is not the entity asking. When the PlayStation
    Network and Qriocity services are fully restored, we strongly recommend that
    you log on and change your password. Additionally, if you use your PlayStation
    Network or Qriocity user name or password for other unrelated services or
    accounts, we strongly recommend that you change them as well.

    To protect against possible identity theft or other financial loss, we
    encourage you to remain vigilant, to review your account statements and
    to monitor your credit reports. We are providing the following information
    for those who wish to consider it:
    - U.S. residents are entitled under U.S. law to one free credit report annually
    from each of the three major credit bureaus. To order your free credit report,
    visit www.annualcreditreport.com or call toll-free (877) 322-8228.

    - We have also provided names and contact information for the three major U.S.
    credit bureaus below. At no charge, U.S. residents can have these credit bureaus
    place a "fraud alert" on your file that alerts creditors to take additional steps
    to verify your identity prior to granting credit in your name. This service can
    make it more difficult for someone to get credit in your name. Note, however,
    that because it tells creditors to follow certain procedures to protect you,
    it also may delay your ability to obtain credit while the agency verifies your
    identity. As soon as one credit bureau confirms your fraud alert, the others
    are notified to place fraud alerts on your file. Should you wish to place a
    fraud alert, or should you have any questions regarding your credit report,
    please contact any one of the agencies listed below:

    Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
    Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,
    P.O. Box 6790, Fullerton, CA 92834-6790

    - You may wish to visit the website of the U.S. Federal Trade Commission at
    www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania
    Avenue, NW, Washington, DC 20580 for further information about how to protect
    yourself from identity theft. Your state Attorney General may also have advice
    on preventing identity theft, and you should report instances of known or
    suspected identity theft to law enforcement, your State Attorney General,
    and the FTC. For North Carolina residents, the Attorney General can be
    contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone
    (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney
    General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;
    telephone: (888) 743-0023; or www.oag.state.md.us.

    We thank you for your patience as we complete our investigation of this
    incident, and we regret any inconvenience. Our teams are working around the
    clock on this, and services will be restored as soon as possible. Sony takes
    information protection very seriously and will continue to work to ensure that
    additional measures are taken to protect personally identifiable information.
    Providing quality and secure entertainment services to our customers is
    our utmost priority. Please contact us at 1-800-345-7669 should you have any
    additional questions.

    Sincerely,

    Sony Computer Entertainment and Sony Network Entertainment
    Sig so that badges don't eat my posts.


Sign In or Register to comment.