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My worse nightmare come true - less than 4 hr til launch and having computer problems HELP

SoldorSoldor Member UncommonPosts: 81
in Guild Wars 2

built this cpu a few weeks ago:

i5-3570k

msi radeon 7870

asrock z77 extreme4

crucial m4 128gb ssd

corsair hx750 psu

g.skill 8gb ram

asus vh236h monitor

windows 7

it was working fine about a week or so ago. then i shipped it 2 day shipping from NJ to AZ. just got it and hooked it up, plugged it in and for the dvi connection on my monitor the screen is all white with some thin red lines on it. so i try the hdmi connection and the computer turns on and then goes to the windows loading screen but gets stuck there or screen goes black. i just used this monitor on another computer and it worked fine. i tried my computer with a second monitor and i am getting the same issues which leads me to believe its either an issue with my video card or maybe even the ssd. like i said i do get to the windows 7 loading part where it shows the windows 7 logo with the colorful squares.

can any help me troubleshoot this please? will try anything. thanks

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Comments

  • coderiferouscoderiferous Member Posts: 3
    Well, first, we could certainly try to figure out if it's the graphics card or the harddrive. You said you have another computer that you plugged the monitor into and it worked, so can you try to switch the harddrives? And if it works then, you know it's the harddrive that's messed up. If it doesn't work, then try switching video cards, and see what happens then.
  • azmundaiazmundai Member UncommonPosts: 1,419

    1. im no expert.

    2. re-seat all of the hardware. remove the card, and put it back in. remove the ram and put it back in. check the hard drive connections .. just check all of the connections, internal and external. (dont re-seat the processor (or at least wait till someone smarter than me tells you to re-seat the processor))

    LFD tools are great for cramming people into content, but quality > quantity.
    I am, usually on the sandbox .. more "hardcore" side of things, but I also do just want to have fun. So lighten up already :)

  • fayknaymfayknaym Member Posts: 125
    So your computer was working before you shipped it? Is it possible for you to boot in safe mode? Do you have a windows boot cd? Can you boot with that and perform system repair? Maybe your system was damaged during shipping or maybe something just came loose. Before you try anything else remove your video card and place it back it again making sure it fits securely. Especially make sure that the power cable is connected to your graphics card. Check all the other cables and connections inside your computer too. Sorry, I probably won't be able to reply again after this but I thought I might offer some suggestions. I hope you get your problem fixed tho. Best of luck. 
  • eHeroeHero Member UncommonPosts: 42

    Well, you built your own computer, so I'm going to assume a certain level of know how here. 

    Try booting into safe mode, see if it's a windows error. 

    Your motherboard has onboard video, so you can also take the video card out, plug the monitor into the motherboard and see what happens.

    If it's the hard drive, you can try booting to a command prompt and running a chkdsk.  Honestly, I'm not as familiar with SSD's yet, so I'm not sure if that works quite as well on those.  But I imagine something's up with the video card anyway.

  • heartlessheartless Member UncommonPosts: 4,993
    Originally posted by azmundai

    1. im no expert.

    2. re-seat all of the hardware. remove the card, and put it back in. remove the ram and put it back in. check the hard drive connections .. just check all of the connections, internal and external. (dont re-seat the processor (or at least wait till someone smarter than me tells you to re-seat the processor))

    It's possible that during shipping some of the connectors got loose or something. I would definitely open up the tower and see if there are any issues.

    If the processor was properly installed, it shouldn't move. Once it's locked into place, it's very hard to rattle it loose.

    image

  • WorstluckWorstluck Member Posts: 1,269
    Yes it's very possible something has come loose during shipping.  Open the case up, re-seat everything (memory, GPU, etc), make sure everything is connected properly.  It's also very possible something was damaged during shipping.  LIke it's been said, try changing out parts to determine what went bad.

    image

  • BadaboomBadaboom Member UncommonPosts: 2,380
    Make sure all the power supply cords are plugged into where they need to go. Maybe there is dust so try and clean it. 
  • SoldorSoldor Member UncommonPosts: 81
    Thanks for the replies all still working on it. Currently am able to run windows safe mode. I am downloading the 12.8 amd driver to see if that does anything for me. As far as I can tell all the wires are securely connected.
  • HellwarlordHellwarlord Member UncommonPosts: 14

    I am not an expert, but i saw 2 monitors were having issues with wire(PC to Monitor), so maybe you should check this wire.

    When wire was damaged, sometimes when you touch wire there were red/green/yellow colours and sometimes normal.

  • HeadBytorHeadBytor Member UncommonPosts: 93
    It's six hours till launch. I know it didn't fix anything, but i guess you now know you have a bit more time :/ hope your problems get solved soon!
  • Phaleg31Phaleg31 Member Posts: 32

    Could you imagine this?

     

    On launch night? Freakin horrible.......Starving children in the world, people out of work, cancer and Aids.....

     

    er wait...nevermind

  • BeansnBreadBeansnBread Member EpicPosts: 7,254
    Originally posted by HeadBytor
    It's six hours till launch. I know it didn't fix anything, but i guess you now know you have a bit more time :/ hope your problems get solved soon!

    They said they might start up the servers 3 hours early.

  • JustsomenoobJustsomenoob Member UncommonPosts: 880
    Originally posted by Soldor
    Thanks for the replies all still working on it. Currently am able to run windows safe mode. I am downloading the 12.8 amd driver to see if that does anything for me. As far as I can tell all the wires are securely connected.

     

    While in safe mode does everything basically look normal?

  • michael3314michael3314 Member Posts: 2
    Try booting windows in VGA mode.  Same menu as where you start safe mode.  If it comes up then change resoulution to what you want.
  • ElikalElikal Member UncommonPosts: 7,912

    Relax! I know you are eager, but Tyria won't run away!

    If you can run on safe mode, you may need a reinstall of windows or check the harddisk. In DOS times it was CHKDSK. Not sure how it goes with Windows 7, I am still at XP. Maybe the harddisk has some errors on some sectors. Virus check may be possible. Sorry, difficult to say from afar. *crosses fingers* ^^

    People don't ask questions to get answers - they ask questions to show how smart they are. - Dogbert

  • LakytusLakytus Member Posts: 59
    Originally posted by Soldor
    Thanks for the replies all still working on it. Currently am able to run windows safe mode. I am downloading the 12.8 amd driver to see if that does anything for me. As far as I can tell all the wires are securely connected.

    Did you just look at them or did you replug everything back in?  I moved my computer once to a different house and it wouldn't boot up.  I looked at everything and it was fine.  I eventually unplugged the hard drive sata cable and put it back in and it worked.  It hadn't come out of the drive, but it was loose enough to not be connected anymore.

  • BeansnBreadBeansnBread Member EpicPosts: 7,254
    Originally posted by Phaleg31

    Could you imagine this?

     

    On launch night? Freakin horrible.......Starving children in the world, people out of work, cancer and Aids.....

     

    er wait...nevermind

    Yeah but... what if you have AIDS and cancer and this happens to you?

     

    That would be really frustrating.

  • SoldorSoldor Member UncommonPosts: 81
    i downloaded the latest driver update 12.8 and now i am getting a blue screen after the windows start up screen
  • TalketzantoTalketzanto Member UncommonPosts: 205
    Of course my nightmare came true also!!!!!!!!!....came home and my computer was shutting off after 3 mins.....!!!!!!!!!!!! worked for 6 hours to get it going again......damm you blizzard!
  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,660

    As others have said:

     

    Remove the video card and reboot.  You have onboard graphics on your CPU. Iif the game loads, well you know the GPU was the issue.   Next, try and uninstall the drivers, reinstall from scratch, and reseat the graphics card.

     

    If it works, great... if not.. sounds like your card was damaged, but you CAN play GW2 on the integrated graphics on yourchip.  I did it in BWE2 (not by choiuce) and I got 30 FPS in WvW with settings between balanced and performance.

     

    GoodLuck!

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • azmundaiazmundai Member UncommonPosts: 1,419

    Originally posted by Phaleg31
    Could you imagine this?

     

    On launch night? Freakin horrible.......Starving children in the world, people out of work, cancer and Aids.....

     

    er wait...nevermind

    hes come to an internet forum about gaming and asked for help from people with nothing better to do for the next 3 - 6 hours ... what's your point?

    it's not like he's petitioning congress to suspend the healthcare budget to spend a billion dollars helping him fix his computer ...

    LFD tools are great for cramming people into content, but quality > quantity.
    I am, usually on the sandbox .. more "hardcore" side of things, but I also do just want to have fun. So lighten up already :)

  • SoldorSoldor Member UncommonPosts: 81
    any idea what to do now with this blue screen? it's solid blue, comes up after the windows 7 loading screen. i was able to run my computer in safe mode just fine. no longer thinking this is a video card problem or even a hard drive (ssd) issue. maybe some type of corrupt windows 7 file?
  • RoyalPhunkRoyalPhunk Member UncommonPosts: 174
    http://en.kioskea.net/forum/affich-23402-red-lines-on-monitor
  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,660
    Originally posted by Soldor
    any idea what to do now with this blue screen? it's solid blue, comes up after the windows 7 loading screen. i was able to run my computer in safe mode just fine. no longer thinking this is a video card problem or even a hard drive (ssd) issue. maybe some type of corrupt windows 7 file?

     Please do this:

     

    http://www.mmorpg.com/discussion2.cfm/post/5242083

     

    All time classic  MY NEW FAVORITE POST!  (Keep laying those bricks)

    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

    Proudly wearing the Harbinger badge since Dec 23, 2017. 

    Coined the phrase "Role-Playing a Development Team" January 2018

    "Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018

  • gordiflugordiflu Member UncommonPosts: 757
    Originally posted by Soldor
    i downloaded the latest driver update 12.8 and now i am getting a blue screen after the windows start up screen

    After having read the thread I am quite sure that you do not have a hardware problem but a software one.

    If you really are that desperate, simply reinstall the OS.

    You can also download one of those bootable Linux CD, like some Ubuntu version. They can work with NTFS format, so you are going to be able to read the data on your hard drive, and they detect any external hard drive no problems, so you are gonna be able to copy any valuable data into it. You don't need to install anything, just put the CD on and go, asuming your computer BIOS is configured to have CD as first boot device, or at least before the hard drive. You probably know how to set your BIOS that way, but I ll be happy to explain you how to do so if you don't happen to know how to do it. Or any other forumite will do.

    Just backup your important stuff and format the hell out of your computer. Nasty problem? Nasty solution. :P

     

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