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Anyone have any luck with a refund?

Iceman8235Iceman8235 Member UncommonPosts: 205
From what I could gather on their website they seemed pretty open to refunds at least until the game's official launch.  Has anyone had luck getting one so far?
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Comments

  • SjorAndSkySjorAndSky Member UncommonPosts: 24
    My buddy accidently ordered 2 copies of the digital edition (Completely not their fault) and they were quick to refund him entirely for one of the editions, with no issues or questions asked.
  • Righteous_RockRighteous_Rock Member RarePosts: 1,234

    Here are some directions for refunds. They are currently experiencing more requests than expected. The following information was all taken from the ESO web page. 

     

    1. Can I cancel my pre-purchase?
      Players who wish to cancel a pre-purchase of the game and obtain a refund should contact our dedicated  Customer Support team. Please be aware that Customer Support will only be able to assist...
      Date Updated: 03/26/2014 
    Email link for canceling
     
    Link for phone calls 
     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     
  • BigdaddyxBigdaddyx Member UncommonPosts: 2,039

    Few guildies of mine said on teamspeak that they got their refund without any problem. Takes around 24 to 48 hrs so you have to be patient.

    Good luck.

  • BigdaddyxBigdaddyx Member UncommonPosts: 2,039
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    Customer support forums is already 31 pages long and its not even a week. 

    http://forums.elderscrollsonline.com/categories/EN-customer-support

     

    I think its the technical issues which is causing people to ask for so many refunds rather than game being boring.

  • BigdaddyxBigdaddyx Member UncommonPosts: 2,039
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Actually it was 20 million.

  • DistopiaDistopia Member EpicPosts: 21,183
    Originally posted by Bigdaddyx
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Actually it was 20 million.

    No I"m fairly sure it was fitty billionty

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson


  • BigdaddyxBigdaddyx Member UncommonPosts: 2,039
    Originally posted by Distopia
    Originally posted by Bigdaddyx
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Actually it was 20 million.

    No I"m fairly sure it was fitty billionty

    Prove it!!! image

  • PurutzilPurutzil Member UncommonPosts: 3,048
    Originally posted by Bigdaddyx
    Originally posted by Distopia
    Originally posted by Bigdaddyx
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Actually it was 20 million.

    No I"m fairly sure it was fitty billionty

    Prove it!!! image

    Don't you dare force someone to prove made up hype estimations with fancy fake math! That is too much work!

  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Originally posted by Purutzil
    Originally posted by Bigdaddyx
    Originally posted by Distopia
    Originally posted by Bigdaddyx
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Actually it was 20 million.

    No I"m fairly sure it was fitty billionty

    Prove it!!! image

    Don't you dare force someone to prove made up hype estimations with fancy fake math! That is too much work!

    It's easy.......Just make a poll here.

  • skeaserskeaser Member RarePosts: 4,205
    Originally posted by Bigdaddyx
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    Customer support forums is already 31 pages long and its not even a week. 

    http://forums.elderscrollsonline.com/categories/EN-customer-support

     

    I think its the technical issues which is causing people to ask for so many refunds rather than game being boring.

    Same cry-babies that play every game at launch and demand a refund on day one because they found a bug in an MMO.

    Sig so that badges don't eat my posts.


  • junzo316junzo316 Member UncommonPosts: 1,712
    Originally posted by skeaser
    Originally posted by Bigdaddyx
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    Customer support forums is already 31 pages long and its not even a week. 

    http://forums.elderscrollsonline.com/categories/EN-customer-support

     

    I think its the technical issues which is causing people to ask for so many refunds rather than game being boring.

    Same cry-babies that play every game at launch and demand a refund on day one because they found a bug in an MMO.

    Or because the game didn't meet their expectations...or...miracle patch that was supposed to fix all the bugs didn't happen and they are a bit miffed...or...any of a 100 different reasons why they may want to cancel.  It is their prerogative to do so.

     

  • BoreilBoreil Member UncommonPosts: 448
    I have never met a person who wanted a refund.

    image

  • stragen001stragen001 Member UncommonPosts: 1,720
    Originally posted by Righteous_Rock

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    This is not saying that they are receiving more requests for refunds than expected, it is saying they are experiencing more customer service requests than expected. 

    If you try to contact them about anything you get the same message.

    Haters gotta hate though I suppose......

    Cluck Cluck, Gibber Gibber, My Old Mans A Mushroom

  • signitsignit Member Posts: 2
    Working on getting both our copys refunded. lifes to short to waste money and time on crap that doesnt deliver as promised.
  • makasouleater69makasouleater69 Member UncommonPosts: 1,096
    They are bogged down with, them messing up peoples accounts. And when you get to the person on their so called dedicated customer service they cant do anything for you. They are little more then a email forward person. So dont waste your time with the phone call. Just send them a email. 
  • kitaradkitarad Member LegendaryPosts: 8,177
    imageSince random people can access each others' accounts hope they have not given your refund to that person

  • makasouleater69makasouleater69 Member UncommonPosts: 1,096
    Originally posted by kitarad
    imageSince random people can access each others' accounts hope they have not given your refund to that person

    HAHAHAHAH

  • laxika91laxika91 Member Posts: 50
    Originally posted by makasouleater69
    They are bogged down with, them messing up peoples accounts. And when you get to the person on their so called dedicated customer service they cant do anything for you. They are little more then a email forward person. So dont waste your time with the phone call. Just send them a email. 

    I tried to email them too, but got no verification that they recived my issue, and also no answers yet. I posted the issue 2-3 hours ago. All I got is an issue number. Well, 3-4 hours is not much time for them to answer, but anyone know where can I check the issue with my code?

  • dinamsdinams Member Posts: 1,362

    I just remembered why I dont lurk in mmorpg.com anymore

    Atleast 4chan rants in a funny way

    "It has potential"
    -Second most used phrase on existence
    "It sucks"
    -Most used phrase on existence

  • LugorsLugors Member UncommonPosts: 184
    Took about a week after they announced the API nerf, but they did get the refund in.  And I got a the automaticly generated survey asking about my customer service experience.
  • sportsfansportsfan Member Posts: 431
    Originally posted by Robokapp
    Originally posted by justmemyselfandi
    Originally posted by Righteous_Rock

     

    We are currently experiencing more requests than expected. Current wait time is greater than 1 hour.

     

    That about says it all right there.

    Get your refund and wait for F2P. It's coming.

    we predicted 12million players in 6 months...

    Correction: subscriptions ...

    Oh God, with every new launch it gets worse... 

    I think it is better to keep silence with this one.

  • Arya_WythersArya_Wythers Member Posts: 3

    I am also going to try to get a refund...after 24 hrs of not being able to play these bunch of clowns sent an email trying to say I did something wrong and broke their rules when in fact I did nothing...F*ck Them

  • The user and all related content has been deleted.

    image

    Somebody, somewhere has better skills as you have, more experience as you have, is smarter than you, has more friends as you do and can stay online longer. Just pray he's not out to get you.
  • handlewithcarehandlewithcare Member Posts: 322
    no refund I just want the game to work.
  • shassshass Member UncommonPosts: 107
    Not applying for a refund but will not subscribe. Going to leave it a month or two I think. Too many crashes to error report screen. Bugged quests in starter areas is really not on at launch these days. Rewards that never make it to your inventory. Falling through the landscape. No play style other than following the quest lines (almost no xp for anything else). Would have preferred  they released a little later and actually fixed it up a bit. Disappointed but will return when sorted.
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