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Website/Store fiasco continues- Dev tells fans that criticizing them does not help...

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  • TheocritusTheocritus Member LegendaryPosts: 10,014
    Once a company starts taking money from the public then the criticisms are going to come
  • ceratop001ceratop001 Member RarePosts: 1,594
    We will never truly know the true story behind any incident unless we were involved or present when it happened. Sometimes there are really bad days when the planets don't align and stuff just happens. I'm not concerned by it a bit.
     
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    According to their last estimate (as posted on the temporary web page), the site will become fully operational today (11 June).

    That new web programmer they were interviewing today must be really good ! :D
  • DXSinsDXSins Member UncommonPosts: 324
    But if you actually explained the whole topic of conversation people would know.

    1) one remote developer had a power outage which caused issues.
    2) unforseen errors happened in the backend..
    Do projects have unforseen issues. ... yes
    3) a team members family member was in hospital which again caused issues.
    4) caspian had been up 20+ hours trying to fix issues when he made that statement.

    Ahh the classic kickstarter excuses, power outage and this guy had to rush off to the hospital.... has any project to use these turned out well? All that is missing is the, sorry i feel asleep excuse.

    Should have kept it professional and just said unforeseen errors prevented them doing what they wanted and they are working on them, instead of silly excuses like those....
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    MrSyn said:
    But if you actually explained the whole topic of conversation people would know.

    1) one remote developer had a power outage which caused issues.
    2) unforseen errors happened in the backend..
    Do projects have unforseen issues. ... yes
    3) a team members family member was in hospital which again caused issues.
    4) caspian had been up 20+ hours trying to fix issues when he made that statement.

    Ahh the classic kickstarter excuses, power outage and this guy had to rush off to the hospital.... has any project to use these turned out well? All that is missing is the, sorry i feel asleep excuse.

    Should have kept it professional and just said unforeseen errors prevented them doing what they wanted and they are working on them, instead of silly excuses like those....
    Do those excuses cover the entire 3 weeks of delay, or is there an additional list we haven't seen yet ? :D
  • KyleranKyleran Member LegendaryPosts: 44,060
    MrSyn said:
    But if you actually explained the whole topic of conversation people would know.

    1) one remote developer had a power outage which caused issues.
    2) unforseen errors happened in the backend..
    Do projects have unforseen issues. ... yes
    3) a team members family member was in hospital which again caused issues.
    4) caspian had been up 20+ hours trying to fix issues when he made that statement.

    Ahh the classic kickstarter excuses, power outage and this guy had to rush off to the hospital.... has any project to use these turned out well? All that is missing is the, sorry i feel asleep excuse.

    Should have kept it professional and just said unforeseen errors prevented them doing what they wanted and they are working on them, instead of silly excuses like those....
    Do those excuses cover the entire 3 weeks of delay, or is there an additional list we haven't seen yet ? :D
    DDOS attack hasn't been used yet.

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  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    I'm not a web developer, but isn't it possible to build and test a new website in a way that doesn't destroy your live and published website ?

    If the eventual implementation of the changes fails, can't you restore the old site from backup ?

    SBS did backup the old site before they started the migration, surely ?
  • ArChWindArChWind Member UncommonPosts: 1,340
    I'm not a web developer, but isn't it possible to build and test a new website in a way that doesn't destroy your live and published website ?

    If the eventual implementation of the changes fails, can't you restore the old site from backup ?

    SBS did backup the old site before they started the migration, surely ?
    Yes there is a way to test it and back up. I am sure they did that. I can't see them not doing it.

    In all honesty I think we gone full circle here. Let them work on trying to get back to development of their game and all of us need to chill now.

    Just my copper.
    ArChWind — MMORPG.com Forums

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  • DrakenhoffDrakenhoff Member UncommonPosts: 301
    They could have put the old site back up. In fact it was asked in irc what the thoughts of the community was.

    Signed Davan Drakenhoff ruler of Castle Drakenhoff the impenatrable castle made from cardboard

  • ArglebargleArglebargle Member EpicPosts: 3,481
    edited July 2016
    A ton of hubris by everyone involved.  

    If you are holding out for the perfect game, the only game you play will be the waiting one.

  • genaknoscgenaknosc Member UncommonPosts: 112
    I'm not a web developer, but isn't it possible to build and test a new website in a way that doesn't destroy your live and published website ?

    If the eventual implementation of the changes fails, can't you restore the old site from backup ?

    SBS did backup the old site before they started the migration, surely ?
    There definitely is. All they need is to mirror the live site at something like "test.coe.com" or whatever, and use tools for uploading/downloading the database (mysql cli commands are sufficient) for either so you can sync from live if needed, and use a version control system like git to keep your codebase checked in so you can easily roll back broken code on live, and/or deploy and test new code on your staging/test website before going.

    It sounds like these guys didn't do any of that, and it certainly doesn't cost much money to host a test website, and use free tools like git. The fact that they brought their live website down (still down?) makes me seriously doubt they know what they are doing or understand best practices with regard to DevOps.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    They could have put the old site back up. In fact it was asked in irc what the thoughts of the community was.
    No further questions required on that topic then. Thank you for that.
  • slagathoreslagathore Member UncommonPosts: 31
    Another day and no site.  Latest news is they are launching the site but with private messaging errors and the store won't be part of the launch.

    You know it gets to a point where backers should be like "ok I've donated money based on what you sold me on but I'm not giving you another dime until you can prove you're worth it" but they are in IRC with boners waiting to throw money at Soulbound.
  • craftseekercraftseeker Member RarePosts: 1,740
    galjin said:
    You people have way too much free time to be worrying every day about the same little unimportant thing. 
    Whinning won't make them work faster. They'll do things however they consider should be done, not how a mob of whinny fanatics, that have no idea of things and just want everything handed over to them in less than a day, think they should be done. They are the ones with the game and the money, not you.

    Go play something, donate to some other kickstarter project, criticize something where whatever you say might actually be productive. This company still has a very nice while until anything solid is out for the public, there's no point in arguing about it now... *smells zygethia cultists*
    Actually they have other peoples money and a concept of a game (we hope) they intend to make. If there are any fanatics then they are amongst those defending the actions of the developers not those that are pointing out the unpleasant reality. No one seems to be expecting things to happen in less than a day, indeed, most of the critics seem to be expecting things to happen late if at all.

    If you feel that there is no point in discussing it now I guess this is your last post about CoE for 2016. But for some reason I suspect you will be posting again very soon.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    Another deadline missed...

    Who knew modifying these damned ready-made packages could be so difficult ? They're supposed to be saving the team time and effort, not crippling the progress !

    Hopefully the more complicated packages will be easier to modify ?
  • DrakenhoffDrakenhoff Member UncommonPosts: 301
    Another deadline missed...

    Who knew modifying these damned ready-made packages could be so difficult ? They're supposed to be saving the team time and effort, not crippling the progress !

    Hopefully the more complicated packages will be easier to modify ?
    That isn't the issue they have had. But then I suppose if you actually followed the game rather than making comments without facts you would know that. 

    Signed Davan Drakenhoff ruler of Castle Drakenhoff the impenatrable castle made from cardboard

  • thunderclesthundercles Member UncommonPosts: 510
    edited July 2016
    Greedmonger 2016

    Edit: just kidding, nothing will ever match that comedy.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    Another deadline missed...

    Who knew modifying these damned ready-made packages could be so difficult ? They're supposed to be saving the team time and effort, not crippling the progress !

    Hopefully the more complicated packages will be easier to modify ?
    That isn't the issue they have had. But then I suppose if you actually followed the game rather than making comments without facts you would know that. 
    AFAIK, there's no single "issue" that they've had.

    There's a (growing) list of issues/excuses.

    And one consistent symptom: a broken website.

    Whenever a situation like that arises, it usually points to a deeper underlying problem.
  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,653
    Another deadline missed...

    Who knew modifying these damned ready-made packages could be so difficult ? They're supposed to be saving the team time and effort, not crippling the progress !

    Hopefully the more complicated packages will be easier to modify ?
    That isn't the issue they have had. But then I suppose if you actually followed the game rather than making comments without facts you would know that. 
    AFAIK, there's no single "issue" that they've had.

    There's a (growing) list of issues/excuses.

    And one consistent symptom: a broken website.

    Whenever a situation like that arises, it usually points to a deeper underlying problem.
    Like.. does anyone really want to USE that store after all these issues?

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  • genaknoscgenaknosc Member UncommonPosts: 112
    It's too bad that screwed this up (sincerely) the game and project could really use follow-on hype from the kickstarter and the ability to quickly dump more disposable income into the project view the in-website store, in a timely manner, is key in facilitating that.

    I have a feeling, that by botching the implementation of their website store CoE will be missing out on a significant amount of backer donations.

    It's kind of how like GoblinWorks shot themselves in the foot by totaling bugging out PFO's mob spawning in  (infinite mob respawn so you couldn't move anywhere on the map hardly) the week that the first set of Early Enrollment pre-paid-subs ended and required people to start subscribing with new money.
  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    Another deadline missed...

    Who knew modifying these damned ready-made packages could be so difficult ? They're supposed to be saving the team time and effort, not crippling the progress !

    Hopefully the more complicated packages will be easier to modify ?
    That isn't the issue they have had. But then I suppose if you actually followed the game rather than making comments without facts you would know that. 
    AFAIK, there's no single "issue" that they've had.

    There's a (growing) list of issues/excuses.

    And one consistent symptom: a broken website.

    Whenever a situation like that arises, it usually points to a deeper underlying problem.
    Like.. does anyone really want to USE that store after all these issues?


    To be honest...... not really. There are so many pre-canned solutions that I can't imagine what problems then could be having outside a custom integration issue. BTW, I'm not suggesting that their excuses are invalid in any way. It's extremely frustration that the people with pitchforks tend to be chanting "Accountability" and "Transparency" and then when they're given just that, it's "We don't want your damn excuses!!!" or "Wow, they really shouldn't give that sort of information." Lol. 

    Anyway, it could be a lack of knowledge about setting up an eCommerce site, but there are probably no less than 100, free, solutions that can be paired with a Wordpress implementation and rolled out in a couple hours. Choose something with PayPal IPN (probably the toughest part) already built in, and voila! 

    Honestly, I think it could simply be a matter of trying to do too much or make it too complicated, just my opinion though. 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
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  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    CrazKanuk said:

    ... 

    Honestly, I think it could simply be a matter of trying to do too much or make it too complicated, just my opinion though. 
    That could almost describe the entire CoE project in a nutshell, lol

    They apparently did a "huge re-write" of the website, and did it with 4 people, none of which have extensive web dev experience.

    Whether they've had a 4-man team working on this for the entire 3 week delay is unclear.

    What is clear is that buying ready-made solutions provides no guarantee that you're going to save loads of time or can squeak-by with minimal experience.


  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    If nothing else, this whole project should be very interesting to watch as it unfolds.
  • WinterstoneWinterstone Member UncommonPosts: 33
    Whocares. The game is years away. Why are gamers so fucking uptight?
  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    CrazKanuk said:

    ... 

    Honestly, I think it could simply be a matter of trying to do too much or make it too complicated, just my opinion though. 
    That could almost describe the entire CoE project in a nutshell, lol

    They apparently did a "huge re-write" of the website, and did it with 4 people, none of which have extensive web dev experience.

    Whether they've had a 4-man team working on this for the entire 3 week delay is unclear.

    What is clear is that buying ready-made solutions provides no guarantee that you're going to save loads of time or can squeak-by with minimal experience.



    Well, let's hope for some decluttering of the backlog, make something that works, then add on after the fact (for the game). Release early, release often should be the general mantra when it comes to new features. 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

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