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NEWEGG.COM RIPPED ME OFF!
angerr
Member Posts: 865
okay since newegg.com is giving away their gaming keyboards on mmorpg.com i figured people should know that they ripped me off.
i ordered a keyboard from them and had it shipped through UPS, i know for a 100% fact all the shipping information was right since i have checked it over 10 times.
somehow it gets shipped somewhere els and signed for by someone i don't even know, so i sent newegg.com an e mail and they reply to me saying that i need to send UPS an e mail finding out the exact shipping information and who signed for it, when in fact they lost my keyboard so IMO they should be the one finding this information not me!
but whatever i send UPS and email anyways, with all the information they ask for and they have not responded in almost a week. i then go back to my account at newegg.com to resend my email to UPS and newegg deleted my purchase and now i have no information about the item i bought, including the tracking number to give ups.
i have been ripped off my $42 and while i know thats not alot of money to most people to me it is and it angers me, and i want everyone to know that this newegg.com is totally unwilling to help me find my keyboard i bought from them and entrusted them to ship to me, they lost my keyboard (again the shipping info was correct) and they don't care......so if you are thinking of buying a keyboard from them, do yourself a favor and look elsewhere.
read this http://www.vanguardsoh.com/forums/showthread.php?p=1044304#post1044304 then come back and talk to me about the vanguard/soe fiasco.....
Comments
Something similar happend to me a while back with a video card i sent then an email and whatnot and they promptly sent another out to me. I and everyone i know have never had a problem with Newegg.com that just sounds very unlike them.
while that may be true this indeed happened to me exactly as i wrote...
read this http://www.vanguardsoh.com/forums/showthread.php?p=1044304#post1044304 then come back and talk to me about the vanguard/soe fiasco.....
Angerr, that is extremely unfortunate. I'm sorry to hear that, and you have every right to be upset... regardless of the items cost.
I would contact Newegg's customer service and tell them exactly what happened... and remember to try and remain "calm". Customer service agents will be LOTS more likely to help you if you remain calm and try to be nice to them then if you call them and are calling them every name in the book, screaming, cursing etc. (I'm not saying that it is right... just saying that it is human to be more willing to help someone who is nice rather then aggressive)
If the customer service rep doesn't want/can't help you, IMMEDIATELY ask to be transfered to their direct supervisor.
If this doesn't work... wait an hour - and rinse and repeat. Call them again. Ask for a supervisor again. Continue this process until you are satisfied with their actions. I can almost guarantee you that you will get results the first or second call. Again, letting them know you are deeply upset is fine, but just try and show the representitve you are talking to respect and don't yell, call names, etc. Remember.. it is NOT the person you will be talking to's fault - They are just there for support and take phone calls all day long.
Hope that helps. Give it a try, seriously man. I have worked customer support for Directv, Tmobile, Dell, AT&T, and Carlson Travel. I have many, many years of experience at handling customers issues and I can almost guarantee you that your efforts will not be wasted.
- Zaxx
Wow that sucks. Personally, I've always had a great time with them to. Never had any problems. Having worked in customer service, I can say, you never know who you're going to be talking to. Every once in a great while, you get someone who plays by their own rules. It's like that with every company. Call them and ask to speak to a supervisor. Be firm in your request, but not hostile. They still have to have some records of it around somewhere. They should also be keeping records of any communication you have with them.
Also you can post your experience on www.resellerratings.com. Some of these companies have specialized support that read through there and try to set things right. I've done it with a different company and you'd be surprised at how fast I got a response., as well as the level of service they'll give you.
i appreciate that man, i haven't called them and if i did i wouldn't cuss at them, its just not my style. i told them in a email how i felt and that i would never use their service again...... and that i would tell others not to either via MSG boards (hence my post here) but thats as harsh as the email got.
read this http://www.vanguardsoh.com/forums/showthread.php?p=1044304#post1044304 then come back and talk to me about the vanguard/soe fiasco.....
"There's no star system Slave I can't reach, and there's no planet I can't find. There's nowhere in the Galaxy for you to run. Might as well give up now."
Boba Fett
Since UPS delivered the package to the wrong address it's in their hands now, not newegg...
But I would still call newegg back and ask to speak with a supervisor in a nice manner. They are usually willing to go the extra mile for a customer...if for no other reason than to get them off the phone. At least...that's what I do at work.
Joined 2004 - I can't believe I've been a MMORPG.com member for 20 years! Get off my lawn!
I have spent thousands at Newegg. Heck add Mac/PC warehouse, Tiger Direct, ITX BB Direct,Musicians Friend, and Amazon (heck more than that). This isn't an issue with Newegg, it is with the delivery service. All Newegg can do is lodge a complain to UPS that their customer didn't get the order. After that it is upto you to fight it out with the delivery service for not doing this properly.
Again, it would be nice to have Newegg's help, but that isn't their job. No point focusing your efforts on Newegg when you have UPS to yell at, who BTW refuse to admit errors often and will ignore your complaints I have stopped using them at all personally, it is the person who allowed the package to leave UPS's control to an unauthorized party taht is at fault.
One of the problems is not having the tracking number. You could easily have called up UPS and figured out what is going on.
Actually, I believe the dispute is between him and Newegg. He made no agreements with UPS only with newegg.com therefore it is up to newegg to resolve the issue with UPS, not him. Angerr, don't give up! Call them personally and tell them what happened and while I agree you shouldn't call them every name in the book, you do have to express just how upset you are. Be respectful of the support staff but don't pull any punches as far as telling them how pissed you are.
Don't give up! Demand that they get the signature from whoever accepted the UPS package and say that you will provide your own signature to show that UPS screwed up. But make no mistake, it is newegg that your agreement is with, NOT UPS.
1. He choose the UPS shipping option, he could have gone FedEx so yes he did create the agreement. It is Newegg's resposibility to send the packagew to UPs somehow with the proper delivery information, not to delivewr it, that is what they pay UPS to do (or FedEx if he had uesd that option on the delivery menu)
2. Do demand the signature and such from UPS since it is their mistake and you ahve to fight hard to get anything out of UPS. So don't stop and start demanding.
3. Read 1, but also look at what you wrote for number 2, to go after the signature with UPS because it is their error.
That being said, thanks for your post. I will keep it in mind when I'm shopping. Good thing about the Internet is that you can get some feedback about how companies like to run their businesses from their customers.
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</OBAMA>
ahh man that sucks sorry to hear about it
liamwba
I agree that is newegg.com responsability. UPS is the courier and that is fine, but the company can't simply wash its hand of the product once it is given to the courier!
The customer should not deal with the courier, the company should.
When dealing with amazon.co.uk, once, one of my packets got lost. It was via Mail. they contacted the UK post that contacted the italian post. they had no idea where was my packet, so Amazon sent another free of charge.
It surely NOT your fault if UPS failed to deliver your stuff and i do not see why YOU should take the fuss and trouble to deal with the courier when it is clearly the company's responsability, especially as they already have your money.
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"
1. He choose the UPS shipping option, he could have gone FedEx so yes he did create the agreement. It is Newegg's resposibility to send the packagew to UPs somehow with the proper delivery information, not to delivewr it, that is what they pay UPS to do (or FedEx if he had uesd that option on the delivery menu)
2. Do demand the signature and such from UPS since it is their mistake and you ahve to fight hard to get anything out of UPS. So don't stop and start demanding.
3. Read 1, but also look at what you wrote for number 2, to go after the signature with UPS because it is their error.
That is key there. You pay Newegg for your items and delivery, Newegg pays UPS/FedEx, then UPS/FedEx is responsible for carrying out the job. They were paid to deliver a package, and they failed to do so. The ONLY way this could be Neweggs fault is if they gave UPS the wrong info, which I doubt they did unless somebody opened up orders and records, and changed his info, severely doubt that happened. And the only way it could be the OP's fault is if he gave Newegg the wrong info from the getgo, which is possible, but highly unlikely given what he has told us here.
"There's no star system Slave I can't reach, and there's no planet I can't find. There's nowhere in the Galaxy for you to run. Might as well give up now."
Boba Fett
honestly....(and i said this in the email i sent newegg.com) i don't care who's fault it is theirs or UPS's, i gave them the right information and i gave them my money.
somewhere along the lines it got screwed up and if they are not going to lift a freaking finger to help me get my keyboard back and then delete my purchase information so i cant even send UPS another email.....hell yes I'm going to blame them in full.
all i know is i don't have my keyboard, i really don't care if its their fault or not....in my mind if they are so committed to customer satisfaction (as they claim on their webpage) they would help me contact UPS and find out what is going on.
but they arnt, and that pisses me off......and yeah if i don't hear back from them soon i will be calling them, because the more i think about it the more mad i get.
BTW thanks everyone for the support and feedback on this matter, it is greatly appreciated!
read this http://www.vanguardsoh.com/forums/showthread.php?p=1044304#post1044304 then come back and talk to me about the vanguard/soe fiasco.....
I just ordered a DVD-ROM from Newegg.com
I hope the same thing doesn't happen to me.
The thing is I'm just not so impressed with the percieved (note I said percieved) attitude of Newegg. If they just say 'once we hand it to ups, it's not our problem anymore' then they're not being very faithful to the customer.
I would gladly pay more to use a retailer that I knew was going to make sure my purchase got to me, and if it didn't get to me, they'd take the time to track down what happened and fix the problem. Statistics show (I'm told) that a happy customer will tell 3 people, but an unhappy customer will tell 10 people.
I think someone at newegg could have atleast found the information and called ups to check the tracking of the package. It carries a lot more weight if a company who does business with them wants info rather than some guy. Besides if newegg did delete his purchase history, then they are the only ones who can verify all the information, and I think they have a responsibility to make sure the purchase gets there on time.
If someone sends you an order and it doesn't get to you, it's their responsibility to either track it down or send you a new one because they are the ones who have the agreement with the shipper. If you owe the government money and your cheque gets lost in the mail, do you really think they'll accept "Go ask the post office"?
"Because it's easier to nitpick something than to be constructive." -roach5000
If you never recieved a product and they have no proof you did, you don't have to pay for it.
Somebody else's signature isn't proof, and if it's somebody else who signed your name, thats fraud.
Hey, you should check with neibhors(sp). If you wasn't home at the time, they can actually sign for it and get the package. Just a guess. Also many members here made some good points too.
-In memory of Laura "Taera" Genender. Passed away on Aug/13/08-
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RISING DRAGOON ~AION US ONLINE LEGION for Elyos
First horror story I have ever heard about them.
Honestly this is a shipping issue not really on Neweggs shoulders . I just recently finished building my second comp, all parts of both systems were bought off newegg , I was very pleased with the service i got .
Edit: i'd also like to point out the first motherboard i got for this new Pc was bad , got it returned and exchanged with no questions asked in under a week .
For every minute you are angry , you lose 60 seconds of happiness."-Emerson