A live chat app can be beneficial for certain aspects of e-commerce. Such as real-time collaboration, quick problem-solving, and easy file sharing. I had experience also to use it at designer’s workflow, similar to the animation pipeline. Well, …
The Adobe's suite of apps is good for all the needs at advanced level, but it requires time to learn and it's not cheap. IMO the MS ClipChamp is really good now and it's free.