With the amount of money they're puling in they should have hired more employees by now to meet the massive coding and design requirements of all the features they're promising. And I'm not talking about the ships. That's the easy stuff.
My biggest problem with F2P is the massive price gouging. To get an equal experience with pay to play you have to spend WAY more than the usual $15/mo. F2P always ends up being so much more expensive.
Disclaimer: I have pulled the following numbers…