I think Sony has done many good things lately (Agency, my friends say SWG has improved, VGSoH friends who went back say its much better and Ill probably go to it when I get my new computer, etc).. I think they hired someone to take SoE and put them back on track.. maybe it was someone else.
I think Sony got arrogant lost direction, but realize they could have had a "WoW" but didnt try.. (which is good IMO WoW is a joke IMO). If they come back and make games better, better customer service, etc.. that is good.
I kinda hope Sony comes back after being killed on the PS3 to do a good console next time.. maybe losing billions is the wake up call they needed
Yes, SOE has a ton of games under its umbrella. That still does not change their money grubbing personality of increasing prices, poor customer support, and development decisions that alienate early adopter players. SOE takes your money and treats you poorly. They do not respect the longtime customers. My experience with SOE has led me to the decision I will never pay them another penny. Everyone is free to make their choices. I have made mine. P.S. This is my experience after paying for 4 seperate SOE MMOs and realizing that I was ignored by them. I don't pay for a service to be ignored.
So many people forget that SOE is a company with stockholders to answer to and therefore the only thing that matters is the bottom line, which will be dictated by the market....its called capitalism and its great. The complaints here are results from the market dictating to SOE what SOE has to do in order to make money (and making money is a GREAT thing, everyone should aspire to make as much money as possible, people who bitch about others making money are people without money and usually jealous)
Increasing prices: yes and what did you expect, that inflation would never enter the pricing equation and require a slow rise in prices?
Alienate early adopters: who cares about early adopters? really, a game is only successful if it can appeal to the mass market and early adopters need be aware of this fact. A game always undergoes changes to make that game more appealable to a broader base and early adopters need to get over themselves and think that the game should stay the same simply because they were there first, its not a first come first serve world, its a appeal to the most people world and for every early adopter burned, the game will gain 2 or 3 more due to the changes (theoretically, Lucas Arts didn't listen to the market and forced a change in SWG that the market didn't want and look what happened, the market bitch slapped Lucas with the mass exodus)
Customer Service- customer service is over rated, why are you contacting customer service? likely to cancel, and so what if your not satisfied with how they handled the cancelation process or were rude with you your no longer a customer. Moreover, customer service employees are people paid minimum wage, with low education (or based in India and can't speak English) and you expect stellar customer service from this group (Indian's merely a language barrier issue)? Get real, you pay at most $30 bucks a month for the station pass, you don't pay enough for great customer service and shouldn't expect caviar at bubble gum prices.
Long term customers, again I'm assuming the SWG flop, and they paid for it, but more importantly, the long term customer doesn't really matter. Statistically MMO customers stick around at most 3 months on average, only a very very small fraction stay longer then 6 months so why cater to the them? The life and blood of a mmo is new customers and the 3 months they'll be around. They owe a duty to their shareholders, and a duty to themselves to stay solvent, to attract as many new customers as possible and if long term customers are adversely affected so be it, they're a very very small fraction of membership base and their $14.95 will be quickly replaced by the 13 year old who received SWG for the XBox on his birthday
But you did the capitalist thing and voted with your feet against SOE by not purchasing them again, so don't bitch about SOE doing what they must to do to survive, just realize your a subscription and your replaceable by a newly turned 12 year old, no matter how long you've been with the game because $14.95 from a 12 year old is as good as $14.95 from a long term gamer.
Sorry if this comes off as a personal flame, its not...simply a commnet on the whole gaming community who share similar concepts
Yes, SOE has a ton of games under its umbrella. That still does not change their money grubbing personality of increasing prices, poor customer support, and development decisions that alienate early adopter players. SOE takes your money and treats you poorly. They do not respect the longtime customers. My experience with SOE has led me to the decision I will never pay them another penny. Everyone is free to make their choices. I have made mine. P.S. This is my experience after paying for 4 seperate SOE MMOs and realizing that I was ignored by them. I don't pay for a service to be ignored.
So many people forget that SOE is a company with stockholders to answer to and therefore the only thing that matters is the bottom line, which will be dictated by the market....its called capitalism and its great. The complaints here are results from the market dictating to SOE what SOE has to do in order to make money (and making money is a GREAT thing, everyone should aspire to make as much money as possible, people who bitch about others making money are people without money and usually jealous)
Increasing prices: yes and what did you expect, that inflation would never enter the pricing equation and require a slow rise in prices?
Alienate early adopters: who cares about early adopters? really, a game is only successful if it can appeal to the mass market and early adopters need be aware of this fact. A game always undergoes changes to make that game more appealable to a broader base and early adopters need to get over themselves and think that the game should stay the same simply because they were there first, its not a first come first serve world, its a appeal to the most people world and for every early adopter burned, the game will gain 2 or 3 more due to the changes (theoretically, Lucas Arts didn't listen to the market and forced a change in SWG that the market didn't want and look what happened, the market bitch slapped Lucas with the mass exodus)
Customer Service- customer service is over rated, why are you contacting customer service? likely to cancel, and so what if your not satisfied with how they handled the cancelation process or were rude with you your no longer a customer. Moreover, customer service employees are people paid minimum wage, with low education (or based in India and can't speak English) and you expect stellar customer service from this group (Indian's merely a language barrier issue)? Get real, you pay at most $30 bucks a month for the station pass, you don't pay enough for great customer service and shouldn't expect caviar at bubble gum prices.
Long term customers, again I'm assuming the SWG flop, and they paid for it, but more importantly, the long term customer doesn't really matter. Statistically MMO customers stick around at most 3 months on average, only a very very small fraction stay longer then 6 months so why cater to the them? The life and blood of a mmo is new customers and the 3 months they'll be around. They owe a duty to their shareholders, and a duty to themselves to stay solvent, to attract as many new customers as possible and if long term customers are adversely affected so be it, they're a very very small fraction of membership base and their $14.95 will be quickly replaced by the 13 year old who received SWG for the XBox on his birthday
But you did the capitalist thing and voted with your feet against SOE by not purchasing them again, so don't bitch about SOE doing what they must to do to survive, just realize your a subscription and your replaceable by a newly turned 12 year old, no matter how long you've been with the game because $14.95 from a 12 year old is as good as $14.95 from a long term gamer.
Sorry if this comes off as a personal flame, its not...simply a commnet on the whole gaming community who share similar concepts
The thing that saddens me is that you think it is ok for a company to alienate their customers. It saddens me that you think that there are not game companies out there that plan a 10 year lifecycle of MMOs. It saddens me that you think customer service is just there to take subscription cancellation requests. It saddens me that you accept crap and defend crap and expect to get crap from a video game.
I hope somday you will learn that there are companies out there that strive to make a quality product and values its customers.
I personally never had a problem with SOE. People take things way out of proportion.
They're business men just like any other game company. They don't have to baby you, they're just doing what the have to do, and to tell you the truth, I would do whatever I had to do myself. As long as I made my money, and kept my business.
You confuse two different concepts. I never mentioned personally what I feel about the situation, I merely wrote a quick discussion about why SOE operates the way they do. I'm also a realest and know what to expect and what not to expect from large companies, and understand why I should expect what I do expect (I know its circular logic)
I also never defended any particular game, and even stated as much using the SWG example. however, 'crap' is merely subjective to each person and the old addage 'one man's crap is another man's treasure' does apply and people's taste change over time. I first though CoV sucked when I first tried it years ago, but I tried it again and now actually enjoy the game.
Finally, I do belive there are companies out there who "want" to make a great game and value their customers. I also belive that while these ends are laudable, I also believe that once the game goes from concept to reality, the reality of the market kicks in and what was once laudable becomes unreachable or unecomonical and the company is forced to make hard decisions on where to place their limited bugets.
But in a perfect world, yes I hope that customer services is fast, friendly, and can truely help me; that a game is perfect and custom tailored to my needs and never change....but we don't live in a perfect world. Just call me a pragmatist
SCREW SOE! they took one of the greatest mmo's ever and beat it with a WoW-look-a-like stick (in case you couldn't tell i was talking about SWG)
I will never praise this company no matter what they do, in face i will always want to just walk into the SOE headquarters and kick every last SOB there in the nuts as hard as i could with a steel toed boot on
The thing that saddens me is that you think it is ok for a company to alienate their customers. It saddens me that you think that there are not game companies out there that plan a 10 year lifecycle of MMOs. It saddens me that you think customer service is just there to take subscription cancellation requests. It saddens me that you accept crap and defend crap and expect to get crap from a video game. I hope somday you will learn that there are companies out there that strive to make a quality product and values its customers.
I hope your not talking about WoW. They are by far the worst offenders of poor customer service. The GM's do absolutely nothing for your problems. Whats that? back in the day domo's chest was ninjaed by someone who paid a person with your raid ID to get into the instance as your finishing domo? Sorry we can't help you, you put them in your raid so it is their loot. What do you mean they weren't in your raid, it is still their loot. Sure a shaman can't use eye of divinity but it is still his loot. No we can't respawn domo so you can kill him again.
OR how about when the big "master loot bug" was put into the game. My guild lost loot on 4 bosses and we NEVER got the loot. Why did we continue to master loot? because if someone ninjaed something the GM's sure as hell wouldn't help us. It became a whole big loop of idiot GM's. I was the raid leader, my friend was the master looter, it always went that way. Yet the GM's needed to talk to our Puller hunter because it said he was the master looter. 4 weeks later after saying they will access the situation they come back with sorry it took to long and we can't give you loot. GG back when rag loot was good and you lost a week of it.
Heck Blizzard has COMPLETELY shut down account management to stop subscribers from canceling on multiple occasions which were generally really bad class talent patches. I remember there being a huge ruckus on the forums about it. Then they post some BS saying account management is down due to server maintenance blah blah blah. Yet the maintenance always happened right after those "bad" patches.
Blizzard patches take months, regardless of content and expansions take years. SOE at least has fast patches depending on content and plenty of expansions for their games.
In all my time of playing SWG I was happy with the patch time, expansion time, and in game customer service. I had materials that got eaten by my factories returned to me in a DAY. Not weeks like WoW, but a day! Now don't get me wrong that they have had some bad ideas and implemented them however they aren't a horrible company. Sometimes early adopters don't mean as much when they are trying to expand the game to a wider playerbase. Would you rather 8 early adopters or 50 later adopters, both pay $15? You would be an idiot to pick early adopters. Sure they are providing a game but they are also a company and they need to make money.
They still ruined SWG. They forced an early Vanguard release, causing the game to fail. Chances are they're going to force The Agency out before it's finished. They say they're only going to be publishing POTBS, but that's what they said about Vanguard as well. Look forward to 75% of the staff being fired like Vanguard and SOE aquiring POTBS as well.
Also, Infantry WAS free before SOE bought it and put a p2p price tag on it. Not to mention it was 20 times better back Harmess Games owned it, and not SOE.
So has SOE been doing anything good? No, not a thing.
Hmmm SOE had nothing to do with Vangaurds Early Release where di you get that info?
The thing that saddens me is that you think it is ok for a company to alienate their customers. It saddens me that you think that there are not game companies out there that plan a 10 year lifecycle of MMOs. It saddens me that you think customer service is just there to take subscription cancellation requests. It saddens me that you accept crap and defend crap and expect to get crap from a video game. I hope somday you will learn that there are companies out there that strive to make a quality product and values its customers.
I hope your not talking about WoW. They are by far the worst offenders of poor customer service. The GM's do absolutely nothing for your problems. Whats that? back in the day domo's chest was ninjaed by someone who paid a person with your raid ID to get into the instance as your finishing domo? Sorry we can't help you, you put them in your raid so it is their loot. What do you mean they weren't in your raid, it is still their loot. Sure a shaman can't use eye of divinity but it is still his loot. No we can't respawn domo so you can kill him again.
OR how about when the big "master loot bug" was put into the game. My guild lost loot on 4 bosses and we NEVER got the loot. Why did we continue to master loot? because if someone ninjaed something the GM's sure as hell wouldn't help us. It became a whole big loop of idiot GM's. I was the raid leader, my friend was the master looter, it always went that way. Yet the GM's needed to talk to our Puller hunter because it said he was the master looter. 4 weeks later after saying they will access the situation they come back with sorry it took to long and we can't give you loot. GG back when rag loot was good and you lost a week of it.
Heck Blizzard has COMPLETELY shut down account management to stop subscribers from canceling on multiple occasions which were generally really bad class talent patches. I remember there being a huge ruckus on the forums about it. Then they post some BS saying account management is down due to server maintenance blah blah blah. Yet the maintenance always happened right after those "bad" patches.
Blizzard patches take months, regardless of content and expansions take years. SOE at least has fast patches depending on content and plenty of expansions for their games.
In all my time of playing SWG I was happy with the patch time, expansion time, and in game customer service. I had materials that got eaten by my factories returned to me in a DAY. Not weeks like WoW, but a day! Now don't get me wrong that they have had some bad ideas and implemented them however they aren't a horrible company. Sometimes early adopters don't mean as much when they are trying to expand the game to a wider playerbase. Would you rather 8 early adopters or 50 later adopters, both pay $15? You would be an idiot to pick early adopters. Sure they are providing a game but they are also a company and they need to make money.
The only one that said something about WoW is you. It's pretty obvious you have a chip on your shoulder in regards to WoW. You make it sound like SOE GM's do anything in those situations. There use to be endless post on various forums about Ninja looters in EQ1. Where do you think the term got popular from? Yep you guess it, Everquest.
Hell I can remember on more then one occasion being told "Sorry we can't help you" by a GM, then turn around I become a Guide myself because I wanted to help people. But basically during the training of what you are supposed to do. They tell you that most of the problems players have in game. We aren't allowed to help them with. Server lag cause you to fall off boat while travelling, and you drowned and died. Sorry can't help you, you'll have to find some other way to get your corpse. Corpse not where you died at? Unable to locate it in the zone it should be in. Sorry can't help you with that. Try to find a Necromancer to summon your corpse. Sorry we can't give you the money for the coffin, just ask him nicely.... right. Don't even get me started on the fun times I had GM's dealing with situations about being two shotted through walls in Mistmoore. That wasn't a bug, it's working as intended.
Every game has spotty customer service at best. You either hit, and get someone willing to help you, or miss and get someone that will tell you "Sorry we cant help you".
In War - Victory. In Peace - Vigilance. In Death - Sacrifice.
Roin speaks the truth, it seems most of you cannot accept the fact that some of us have had real experience with soe from years back when only some of you have only dealt with them for maybe a year or 2, having an opinion on how soe is not a greedy company and etc is differant then someone actually experiencing there money being wasted after soe ruining the game you put money and effort into. It is a big deal when you work for that money and you watch it go down the hole, its kind of like if you dropped your brand new cpu and its broken to the point where its unrepairable yea that hurts.
I really think people should actually try to listen to the vets about soe and stay away from there games any company can seem like there doing better then screw you over again and again.
Comments
anyone that believed Vanguard was a good game was just plain silly. we all knew it blew from beta
I think Sony has done many good things lately (Agency, my friends say SWG has improved, VGSoH friends who went back say its much better and Ill probably go to it when I get my new computer, etc).. I think they hired someone to take SoE and put them back on track.. maybe it was someone else.
I think Sony got arrogant lost direction, but realize they could have had a "WoW" but didnt try.. (which is good IMO WoW is a joke IMO). If they come back and make games better, better customer service, etc.. that is good.
I kinda hope Sony comes back after being killed on the PS3 to do a good console next time.. maybe losing billions is the wake up call they needed
Playing EQ2
Quit - LotRO, EQ, EQOA, EvE, FFXI, DAoC, TitD, AO, AC1, AC2, AA, CoH, CoV, D&L, DS, DDO, EA, GW, HZ, IW, L1, L2, M59, UO, MoM, MoUL, N2, RS, RO, RoE, RYL, SB, SO, SWG, MxO, UO, VSoH, WoW
So many people forget that SOE is a company with stockholders to answer to and therefore the only thing that matters is the bottom line, which will be dictated by the market....its called capitalism and its great. The complaints here are results from the market dictating to SOE what SOE has to do in order to make money (and making money is a GREAT thing, everyone should aspire to make as much money as possible, people who bitch about others making money are people without money and usually jealous)
Increasing prices: yes and what did you expect, that inflation would never enter the pricing equation and require a slow rise in prices?
Alienate early adopters: who cares about early adopters? really, a game is only successful if it can appeal to the mass market and early adopters need be aware of this fact. A game always undergoes changes to make that game more appealable to a broader base and early adopters need to get over themselves and think that the game should stay the same simply because they were there first, its not a first come first serve world, its a appeal to the most people world and for every early adopter burned, the game will gain 2 or 3 more due to the changes (theoretically, Lucas Arts didn't listen to the market and forced a change in SWG that the market didn't want and look what happened, the market bitch slapped Lucas with the mass exodus)
Customer Service- customer service is over rated, why are you contacting customer service? likely to cancel, and so what if your not satisfied with how they handled the cancelation process or were rude with you your no longer a customer. Moreover, customer service employees are people paid minimum wage, with low education (or based in India and can't speak English) and you expect stellar customer service from this group (Indian's merely a language barrier issue)? Get real, you pay at most $30 bucks a month for the station pass, you don't pay enough for great customer service and shouldn't expect caviar at bubble gum prices.
Long term customers, again I'm assuming the SWG flop, and they paid for it, but more importantly, the long term customer doesn't really matter. Statistically MMO customers stick around at most 3 months on average, only a very very small fraction stay longer then 6 months so why cater to the them? The life and blood of a mmo is new customers and the 3 months they'll be around. They owe a duty to their shareholders, and a duty to themselves to stay solvent, to attract as many new customers as possible and if long term customers are adversely affected so be it, they're a very very small fraction of membership base and their $14.95 will be quickly replaced by the 13 year old who received SWG for the XBox on his birthday
But you did the capitalist thing and voted with your feet against SOE by not purchasing them again, so don't bitch about SOE doing what they must to do to survive, just realize your a subscription and your replaceable by a newly turned 12 year old, no matter how long you've been with the game because $14.95 from a 12 year old is as good as $14.95 from a long term gamer.
Sorry if this comes off as a personal flame, its not...simply a commnet on the whole gaming community who share similar concepts
So many people forget that SOE is a company with stockholders to answer to and therefore the only thing that matters is the bottom line, which will be dictated by the market....its called capitalism and its great. The complaints here are results from the market dictating to SOE what SOE has to do in order to make money (and making money is a GREAT thing, everyone should aspire to make as much money as possible, people who bitch about others making money are people without money and usually jealous)
Increasing prices: yes and what did you expect, that inflation would never enter the pricing equation and require a slow rise in prices?
Alienate early adopters: who cares about early adopters? really, a game is only successful if it can appeal to the mass market and early adopters need be aware of this fact. A game always undergoes changes to make that game more appealable to a broader base and early adopters need to get over themselves and think that the game should stay the same simply because they were there first, its not a first come first serve world, its a appeal to the most people world and for every early adopter burned, the game will gain 2 or 3 more due to the changes (theoretically, Lucas Arts didn't listen to the market and forced a change in SWG that the market didn't want and look what happened, the market bitch slapped Lucas with the mass exodus)
Customer Service- customer service is over rated, why are you contacting customer service? likely to cancel, and so what if your not satisfied with how they handled the cancelation process or were rude with you your no longer a customer. Moreover, customer service employees are people paid minimum wage, with low education (or based in India and can't speak English) and you expect stellar customer service from this group (Indian's merely a language barrier issue)? Get real, you pay at most $30 bucks a month for the station pass, you don't pay enough for great customer service and shouldn't expect caviar at bubble gum prices.
Long term customers, again I'm assuming the SWG flop, and they paid for it, but more importantly, the long term customer doesn't really matter. Statistically MMO customers stick around at most 3 months on average, only a very very small fraction stay longer then 6 months so why cater to the them? The life and blood of a mmo is new customers and the 3 months they'll be around. They owe a duty to their shareholders, and a duty to themselves to stay solvent, to attract as many new customers as possible and if long term customers are adversely affected so be it, they're a very very small fraction of membership base and their $14.95 will be quickly replaced by the 13 year old who received SWG for the XBox on his birthday
But you did the capitalist thing and voted with your feet against SOE by not purchasing them again, so don't bitch about SOE doing what they must to do to survive, just realize your a subscription and your replaceable by a newly turned 12 year old, no matter how long you've been with the game because $14.95 from a 12 year old is as good as $14.95 from a long term gamer.
Sorry if this comes off as a personal flame, its not...simply a commnet on the whole gaming community who share similar concepts
The thing that saddens me is that you think it is ok for a company to alienate their customers. It saddens me that you think that there are not game companies out there that plan a 10 year lifecycle of MMOs. It saddens me that you think customer service is just there to take subscription cancellation requests. It saddens me that you accept crap and defend crap and expect to get crap from a video game.
I hope somday you will learn that there are companies out there that strive to make a quality product and values its customers.
I personally never had a problem with SOE. People take things way out of proportion.
They're business men just like any other game company. They don't have to baby you, they're just doing what the have to do, and to tell you the truth, I would do whatever I had to do myself. As long as I made my money, and kept my business.
Get over it guys.
You confuse two different concepts. I never mentioned personally what I feel about the situation, I merely wrote a quick discussion about why SOE operates the way they do. I'm also a realest and know what to expect and what not to expect from large companies, and understand why I should expect what I do expect (I know its circular logic)
I also never defended any particular game, and even stated as much using the SWG example. however, 'crap' is merely subjective to each person and the old addage 'one man's crap is another man's treasure' does apply and people's taste change over time. I first though CoV sucked when I first tried it years ago, but I tried it again and now actually enjoy the game.
Finally, I do belive there are companies out there who "want" to make a great game and value their customers. I also belive that while these ends are laudable, I also believe that once the game goes from concept to reality, the reality of the market kicks in and what was once laudable becomes unreachable or unecomonical and the company is forced to make hard decisions on where to place their limited bugets.
But in a perfect world, yes I hope that customer services is fast, friendly, and can truely help me; that a game is perfect and custom tailored to my needs and never change....but we don't live in a perfect world. Just call me a pragmatist
SCREW SOE! they took one of the greatest mmo's ever and beat it with a WoW-look-a-like stick (in case you couldn't tell i was talking about SWG)
I will never praise this company no matter what they do, in face i will always want to just walk into the SOE headquarters and kick every last SOB there in the nuts as hard as i could with a steel toed boot on
I hope your not talking about WoW. They are by far the worst offenders of poor customer service. The GM's do absolutely nothing for your problems. Whats that? back in the day domo's chest was ninjaed by someone who paid a person with your raid ID to get into the instance as your finishing domo? Sorry we can't help you, you put them in your raid so it is their loot. What do you mean they weren't in your raid, it is still their loot. Sure a shaman can't use eye of divinity but it is still his loot. No we can't respawn domo so you can kill him again.
OR how about when the big "master loot bug" was put into the game. My guild lost loot on 4 bosses and we NEVER got the loot. Why did we continue to master loot? because if someone ninjaed something the GM's sure as hell wouldn't help us. It became a whole big loop of idiot GM's. I was the raid leader, my friend was the master looter, it always went that way. Yet the GM's needed to talk to our Puller hunter because it said he was the master looter. 4 weeks later after saying they will access the situation they come back with sorry it took to long and we can't give you loot. GG back when rag loot was good and you lost a week of it.
Heck Blizzard has COMPLETELY shut down account management to stop subscribers from canceling on multiple occasions which were generally really bad class talent patches. I remember there being a huge ruckus on the forums about it. Then they post some BS saying account management is down due to server maintenance blah blah blah. Yet the maintenance always happened right after those "bad" patches.
Blizzard patches take months, regardless of content and expansions take years. SOE at least has fast patches depending on content and plenty of expansions for their games.
In all my time of playing SWG I was happy with the patch time, expansion time, and in game customer service. I had materials that got eaten by my factories returned to me in a DAY. Not weeks like WoW, but a day! Now don't get me wrong that they have had some bad ideas and implemented them however they aren't a horrible company. Sometimes early adopters don't mean as much when they are trying to expand the game to a wider playerbase. Would you rather 8 early adopters or 50 later adopters, both pay $15? You would be an idiot to pick early adopters. Sure they are providing a game but they are also a company and they need to make money.
Hmmm SOE had nothing to do with Vangaurds Early Release where di you get that info?
I hope your not talking about WoW. They are by far the worst offenders of poor customer service. The GM's do absolutely nothing for your problems. Whats that? back in the day domo's chest was ninjaed by someone who paid a person with your raid ID to get into the instance as your finishing domo? Sorry we can't help you, you put them in your raid so it is their loot. What do you mean they weren't in your raid, it is still their loot. Sure a shaman can't use eye of divinity but it is still his loot. No we can't respawn domo so you can kill him again.
OR how about when the big "master loot bug" was put into the game. My guild lost loot on 4 bosses and we NEVER got the loot. Why did we continue to master loot? because if someone ninjaed something the GM's sure as hell wouldn't help us. It became a whole big loop of idiot GM's. I was the raid leader, my friend was the master looter, it always went that way. Yet the GM's needed to talk to our Puller hunter because it said he was the master looter. 4 weeks later after saying they will access the situation they come back with sorry it took to long and we can't give you loot. GG back when rag loot was good and you lost a week of it.
Heck Blizzard has COMPLETELY shut down account management to stop subscribers from canceling on multiple occasions which were generally really bad class talent patches. I remember there being a huge ruckus on the forums about it. Then they post some BS saying account management is down due to server maintenance blah blah blah. Yet the maintenance always happened right after those "bad" patches.
Blizzard patches take months, regardless of content and expansions take years. SOE at least has fast patches depending on content and plenty of expansions for their games.
In all my time of playing SWG I was happy with the patch time, expansion time, and in game customer service. I had materials that got eaten by my factories returned to me in a DAY. Not weeks like WoW, but a day! Now don't get me wrong that they have had some bad ideas and implemented them however they aren't a horrible company. Sometimes early adopters don't mean as much when they are trying to expand the game to a wider playerbase. Would you rather 8 early adopters or 50 later adopters, both pay $15? You would be an idiot to pick early adopters. Sure they are providing a game but they are also a company and they need to make money.
The only one that said something about WoW is you. It's pretty obvious you have a chip on your shoulder in regards to WoW. You make it sound like SOE GM's do anything in those situations. There use to be endless post on various forums about Ninja looters in EQ1. Where do you think the term got popular from? Yep you guess it, Everquest.
Hell I can remember on more then one occasion being told "Sorry we can't help you" by a GM, then turn around I become a Guide myself because I wanted to help people. But basically during the training of what you are supposed to do. They tell you that most of the problems players have in game. We aren't allowed to help them with. Server lag cause you to fall off boat while travelling, and you drowned and died. Sorry can't help you, you'll have to find some other way to get your corpse. Corpse not where you died at? Unable to locate it in the zone it should be in. Sorry can't help you with that. Try to find a Necromancer to summon your corpse. Sorry we can't give you the money for the coffin, just ask him nicely.... right. Don't even get me started on the fun times I had GM's dealing with situations about being two shotted through walls in Mistmoore. That wasn't a bug, it's working as intended.
Every game has spotty customer service at best. You either hit, and get someone willing to help you, or miss and get someone that will tell you "Sorry we cant help you".
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
Roin speaks the truth, it seems most of you cannot accept the fact that some of us have had real experience with soe from years back when only some of you have only dealt with them for maybe a year or 2, having an opinion on how soe is not a greedy company and etc is differant then someone actually experiencing there money being wasted after soe ruining the game you put money and effort into. It is a big deal when you work for that money and you watch it go down the hole, its kind of like if you dropped your brand new cpu and its broken to the point where its unrepairable yea that hurts.
I really think people should actually try to listen to the vets about soe and stay away from there games any company can seem like there doing better then screw you over again and again.