I am starting a new post, not to bump the thread, but because my previous post is excessively long already.
Anyways, after waiting this long, I have completely given up.
I waited too long to put a 'stop-payment' on my credit card, so I have disputed the charges instead (the next best thing). I STILL have not received anything other than a few official comments to the effect of "we are investigating your issue and will contact you once it is resolved".
The best, and only real, information that I received was from Alex who informed me that the problem was between Fury and their billing partner (that was on their forum and NOT in my ticket response area). While I sympathize with the company because it is having that problem, I should not be the one paying for it and in a few days will not be.
As I refuse to grind for abilities and because I am furious with the way that this has been handled, I am returning my game as well (I purchase several hundreds of dollars of games a month from my local super-center so they will allow it).
While Alex and Dan are great Devs (and CSRs) ... they are [i]not[/i] the standard, they are the [i][b]exception[/i][/b]. This game has so much potential and it is frustrating to see how things have been handled.
Oh well ... time to play Hellgate: London. :shrug:
I am starting a new post, not to bump the thread, but because my previous post is excessively long already. Anyways, after waiting this long, I have completely given up. I waited too long to put a 'stop-payment' on my credit card, so I have disputed the charges instead (the next best thing). I STILL have not received anything other than a few official comments to the effect of "we are investigating your issue and will contact you once it is resolved". The best, and only real, information that I received was from Alex who informed me that the problem was between Fury and their billing partner (that was on their forum and NOT in my ticket response area). While I sympathize with the company because it is having that problem, I should not be the one paying for it and in a few days will not be. As I refuse to grind for abilities and because I am furious with the way that this has been handled, I am returning my game as well (I purchase several hundreds of dollars of games a month from my local super-center so they will allow it). While Alex and Dan are great Devs (and CSRs) ... they are [i]not[/i] the standard, they are the [i][b]exception[/i][/b]. This game has so much potential and it is frustrating to see how things have been handled. Oh well ... time to play Hellgate: London. :shrug: Narcissus
I don't care about you being "able" to return your game... but the fact that if you do, you will screw over the next person that buys it incences me to the point of wanting to rant and flame
you have used that access key, that now means, that if you take that game (and code) back to the store and they try selling it on again, the person that buys it will not be able to play the game with that code that they actualy wanted to buy
you sir, are a disgrace to the gaming public for having that attitude
I don't care about you being "able" to return your game... but the fact that if you do, you will screw over the next person that buys it incences me to the point of wanting to rant and flame
you have used that access key, that now means, that if you take that game (and code) back to the store and they try selling it on again, the person that buys it will not be able to play the game with that code that they actualy wanted to buy you sir, are a disgrace to the gaming public for having that attitude
Interesting thought, and admirable stance. I applaud the ideals you are trying to uphold. However, It might be a good idea to actually know what you are talking about, before you make such generous assumptions.
First, let us take a look at the situation and we will, in fairness, use your flawed assumption. Customer 'A' (me) returns a game because the package misleads people into thinking that it is something that it is not (a game that is free ... no subscriptions). The store re-packs the game and places it back on the shelf. Customer 'B' buys the game and takes it home. He uses the activation key and is told that his activation key is already in use. He returns to the store, describes his problem, and leaves with a different copy of the game. The store then ships the game back.
Even using your false assumption, the worst thing that will happen is that customer 'B' would have to make a return trip to the store! Feel free to call me a disgrace to the 'gaming public' and feel free to rant and flame if you think that gaining my fifty dollars back is not worth that! However, that is not the way it would happen ...
In reality, I will return the game and explain what happened. The game will be shipped back. Everyone is happy and I get my fifty dollars back. You do realize that when stores return items, there is a little sheet of paper that describes what is wrong with that item, right? You do realize that if that paper says that the serial key is already in use, the serial key gets destroyed (and possibly logged for account deletion/termination ... depending on the company), right?
Secondly, I find it ludicrous that you are taking a stance against people that hurt/harm the 'gaming public' by attacking me for returning a game that lies and misleads the 'gaming public' that you are so apt to defend. By all means, defend the 'gaming public'! That is a great thing to do and I am with you 100% on that. The problem, however, is not with me returning a game that is deceptive to the point of an out-right lie on the cover. What you should be doing is setting up your soap-box and demonstrating against all the numerous companies that lie to their customer base (gaming companies). You should be taking a stand against companies that ship games in a late alpha and beta state.
The 'gaming public' you are defending is shrouded in a cloud of complacency which is the reason why things like this can occur. If gamers would stop acquiescing to the gaming companies that use such absurd tactics because they really, really want to play that game ... then those companies would be forced to actually deliver what they promise. What would happen to virtually any other business if they used marketing ploys such as the gaming industry uses? Can anyone say, "forced to go out of business"? Can anyone say, "lawsuits from every angle"? My advise: take the 'good fight' and point it in the right direction.
I don't care about you being "able" to return your game... but the fact that if you do, you will screw over the next person that buys it incences me to the point of wanting to rant and flame
you have used that access key, that now means, that if you take that game (and code) back to the store and they try selling it on again, the person that buys it will not be able to play the game with that code that they actualy wanted to buy you sir, are a disgrace to the gaming public for having that attitude
Interesting thought, and admirable stance. I applaud the ideals you are trying to uphold. However, It might be a good idea to actually know what you are talking about, before you make such generous assumptions.
First, let us take a look at the situation and we will, in fairness, use your flawed assumption. Customer 'A' (me) returns a game because the package misleads people into thinking that it is something that it is not (a game that is free ... no subscriptions). The store re-packs the game and places it back on the shelf. Customer 'B' buys the game and takes it home. He uses the activation key and is told that his activation key is already in use. He returns to the store, describes his problem, and leaves with a different copy of the game. The store then ships the game back.
Even using your false assumption, the worst thing that will happen is that customer 'B' would have to make a return trip to the store! Feel free to call me a disgrace to the 'gaming public' and feel free to rant and flame if you think that gaining my fifty dollars back is not worth that! However, that is not the way it would happen ...
In reality, I will return the game and explain what happened. The game will be shipped back. Everyone is happy and I get my fifty dollars back. You do realize that when stores return items, there is a little sheet of paper that describes what is wrong with that item, right? You do realize that if that paper says that the serial key is already in use, the serial key gets destroyed (and possibly logged for account deletion/termination ... depending on the company), right?
Secondly, I find it ludicrous that you are taking a stance against people that hurt/harm the 'gaming public' by attacking me for returning a game that lies and misleads the 'gaming public' that you are so apt to defend. By all means, defend the 'gaming public'! That is a great thing to do and I am with you 100% on that. The problem, however, is not with me returning a game that is deceptive to the point of an out-right lie on the cover. What you should be doing is setting up your soap-box and demonstrating against all the numerous companies that lie to their customer base (gaming companies). You should be taking a stand against companies that ship games in a late alpha and beta state.
The 'gaming public' you are defending is shrouded in a cloud of complacency which is the reason why things like this can occur. If gamers would stop acquiescing to the gaming companies that use such absurd tactics because they really, really want to play that game ... then those companies would be forced to actually deliver what they promise. What would happen to virtually any other business if they used marketing ploys such as the gaming industry uses? Can anyone say, "forced to go out of business"? Can anyone say, "lawsuits from every angle"? My advise: take the 'good fight' and point it in the right direction.
Narcissus
ok, i'll give you that... and i'll also give that I'm in the UK, you may not be and where you are things may be different
but here in the UK, a, online games have disclaimers on the box stating that they cannot be returned (at all), and b, all game stores in the UK have decided not to take online games back, no matter what due to this disclaimer
ok, i'll give you that... and i'll also give that I'm in the UK, you may not be and where you are things may be different
but here in the UK, a, online games have disclaimers on the box stating that they cannot be returned (at all), and b, all game stores in the UK have decided not to take online games back, no matter what due to this disclaimer
That is the general 'policy' here in the states as well. Usually though, if you make much of a stink or have a valid reason, they will either: replace the game with another of the same type, refund your money, or at least give you store credit for the amount of your purchase.
I apologize for getting as heated as I did ... I'm still very frustrated about the whole situation.
Yes, that's the general policy in the USA. But...there are lots of exceptions. For instance, false or misleading advertising would certainly be legal reason for a return. Some states simply say ANY retail good may be returned inside of a certain number of days.
Heck, I even know of one guild that got refunds for Shadowbane on the grounds that it was not playable in its released state, and they were being sold defective product. Over 60 boxes, and a bucketload of subscription fees, all 100% reimbursed by the assorted credit card companies.
The "can't return this" policy is rarely enforceable if you have a legitimate gripe.
ok, i'll give you that... and i'll also give that I'm in the UK, you may not be and where you are things may be different
but here in the UK, a, online games have disclaimers on the box stating that they cannot be returned (at all), and b, all game stores in the UK have decided not to take online games back, no matter what due to this disclaimer
That is the general 'policy' here in the states as well. Usually though, if you make much of a stink or have a valid reason, they will either: replace the game with another of the same type, refund your money, or at least give you store credit for the amount of your purchase.
I apologize for getting as heated as I did ... I'm still very frustrated about the whole situation.
Narcissus
Over here its that british stiff upper lip thing...
Yeah, my bad too, although i'm not playing it myself (bad pvp'er), I'm hoping it is a success for the guys at Auran as i have a few freinds working there
I appreciate this thread, all 6 pages of it. I was actually considering this game because I heard hype about the supposedly sweet pvp system. However I waited because I was weary of how it would turn out. Good thing I did though, as I won't be wasting my time or money on it.
I appreciate this thread, all 6 pages of it. I was actually considering this game because I heard hype about the supposedly sweet pvp system. However I waited because I was weary of how it would turn out. Good thing I did though, as I won't be wasting my time or money on it.
or you could try the 10day free trial and decide for yourself instead of going by others opinions?
I appreciate this thread, all 6 pages of it. I was actually considering this game because I heard hype about the supposedly sweet pvp system. However I waited because I was weary of how it would turn out. Good thing I did though, as I won't be wasting my time or money on it.
or you could try the 10day free trial and decide for yourself instead of going by others opinions?
It is a great idea to test the game's free trial and form your own opinion. I am pretty unhappy with the way they have handled things in my case, but even now I'll tell you that the short time I played was enjoyable. The game still has issues that need to be worked out, but for the most part it is super stable and balanced (which is a rarity in MMOs these days).
My problem with the game is the false advertising on the box and the way their customer service was unable to take care of such a simple issue. The game itself, however, was very good and I hated to return it because of that fact.
For gods sake, the game has a Trial... just download it and give it a go, and decide for yourself. Never judge your opinions based on other player opinions.
For gods sake, the game has a Trial... just download it and give it a go, and decide for yourself. Never judge your opinions based on other player opinions. Actually, you should pay heed to the collected opinions of players, as well as any important tid-bits of info of special interest. You know, things like how much it's gonna cost the company to pull every single box which is deceptively labeled from store shelves, while having to provide new properly labeled stock in its place. And as the returns and complaints pile up, that's exactly what they're going to have to do. Add to this the lost revenue from all the people returning the games for refunds, and Fury suddenly starts looking pretty shaky. I'm sure it was an honest mistake, though. Mislabeling happens, sometimes. Then, once you've researched the game as much as possible, if you're still interested by that time, try the trial. Play it as much as possible before you plunk the money down. If you still aren't sure, get another trial. Don't plunk any money 'til you're absolutely sure you're satisfied that it's worth the venture.
For gods sake, the game has a Trial... just download it and give it a go, and decide for yourself. Never judge your opinions based on other player opinions. Actually, you should pay heed to the collected opinions of players, as well as any important tid-bits of info of special interest. You know, things like how much it's gonna cost the company to pull every single box which is deceptively labeled from store shelves, while having to provide new properly labeled stock in its place. And as the returns and complaints pile up, that's exactly what they're going to have to do. Add to this the lost revenue from all the people returning the games for refunds, and Fury suddenly starts looking pretty shaky. I'm sure it was an honest mistake, though. Mislabeling happens, sometimes. Then, once you've researched the game as much as possible, if you're still interested by that time, try the trial. Play it as much as possible before you plunk the money down. If you still aren't sure, get another trial. Don't plunk any money 'til you're absolutely sure you're satisfied that it's worth the venture.
I dont see what you're going with this?
Im stating my personal opinion, like with WoW ... when I played it everyone told me not to play warriors because they're boring and bla bla bla, so I went by what OTHER PLAYERS THOUGH, and based my opinion on that. Later I rerolled as a warrior, and thats what made my play more and not quit before I actually did quit.
The trial is free, no harm in trying it out. To hell with researching and reading others opinions, form your own.
Im stating my personal opinion, like with WoW ... when I played it everyone told me not to play warriors because they're boring and bla bla bla, so I went by what OTHER PLAYERS THOUGH, and based my opinion on that. Later I rerolled as a warrior, and thats what made my play more and not quit before I actually did quit.
There's a difference in following others opinions/advice in choosing playstyles, which are subject to personal preference, and researching other peoples experiences as players regarding such things as patches, performance, stability, customer service, actual gameplay and content. Buying a game without taking others experiences into account is what helps stick people with games like Vanguard and Dark and Light.
The trial is free, no harm in trying it out.
You're right. However, trials are rarely fully indicative of current gameplay issues, they do not contain more than a modicum of content, they do not contain new patches and bugs/issues improperly implemented patches might have caused on the "live" servers. Trials, plus research into the game, are what enable smart gamers to avoid wasting money on bad products, as well as products that just may not be suited for them.
To hell with researching and reading others opinions, form your own.
I do form my own opinions. i just prefer to be armed with as much info as possible before I form that opinion. That is my point.
Dan_Grey, shouldnt you be developing? More fixing, less posting. And all you fury fan boys. The game is pretty fun, its not that good. The OP has points. But most games start off in this sort of state, well maybe not this bad.
Dan_Grey, shouldnt you be developing? More fixing, less posting. And all you fury fan boys. The game is pretty fun, its not that good. The OP has points. But most games start off in this sort of state, well maybe not this bad.
There was another complaint or two in that thread, so I posted a message (below) ...
Quote:
Originally Posted by Menthol.Love
I've also yet to get mine as well. A day and a half later. With people who have been waiting WEEKS for
theirs I doubt we'll be seeing ours any time soon.
With such a situation... WHY ARE THEY STILL EVEN SELLING IT?
Do you really need to ask that question or is it rhetorical?
As long as they are making money, they do not care. If they cared, they would offer any number of possible
solutions (some of which I listed in one of my later 'tickets') or remove the option to purchase the UAA
(at least temporarily).
They are probably doing one of two things at this moment:
1.) They are busy counting money and can't be buggered with delivering what they have already sold or ...
2.) Because of problems THEY are having with their business partner (the billing company), they have
not received their money and therefore are not delivering what they sold.
I suppose a third option could be possible (actual technical problems), but since they are not taking any
steps to 'right the wrongs' ... but since they have not removed the UAA purchasing option ... but since ...
but since ... but since ... ad infinitum.
My best guess is #2 (yet I'm not entirely counting out #1!), and I find it difficult to believe that they are
making their customers pay for their mistakes/problems.
More than frustrated,
Narcissus
After making that post, I then checked a few other sites and checked my e-mail before getting off
of the computer for the night. I had a message stating that my ticket (Fury customer service area)
had a reply. After checking it, I was amazed at what I saw ... and then even more curious. My account
has had the UAA code added ... exactly ten minutes after I made the above post!
Maybe it was just perfect timing and maybe it wasn't, but it sure seems like a crazy coincidence to me!
I feel that it would be best for everyone to see the entire 'transcript' of my ticket. I have been trying to
decide whether I should publish my ticket conversation on their forums as well, but I haven't decided yet.
Anyways, here is the exact transcript of my ticket conversation ... the only thing changed has been my
account name and the CSR names. I apologize for the length/size, but thought it was appropriate to
show the entire thing rather than just my version of what was and wasn't said.
Conversation
MYNAMEWASHERE
Posted On: 02 Nov 2007 02:24 AM
I purchased the full 'unlock abilities' package (with three months subscription included), and do not have those extra abilities. My ability list is around 25 abilities and that is all.
I hope this can be fixed soon!
Thanks,
Narcissus
CSR 1
Posted On: 02 Nov 2007 02:37 AM
Greetings,
Thank you for your inquiry. I am adding you to my list and will be in contact with you once resolved. I apologize for the delay.
Regards,
CSR 1
Fury Customer Service Representative
MYNAMEWASHERE
Posted On: 02 Nov 2007 02:43 AM
Wow!
No problem and thanks for the fast reply! That was a shocker!!
Get to it when you can and thanks again!
Narcissus
MYNAMEWASHERE
Posted On: 02 Nov 2007 02:55 PM
While the fast reply was quite astonishing, maybe I should have avoided the statement: "take your time"?
I would appreciate getting what I have already paid for. I do not mean to come across as the jerk who complains and is impatient, but this is getting quite ludicrous. If orders are going to be delayed, a notice should be posted when completing those orders.
I will wait a short time more, but my patience is wearing thin. My character in-game is gimped without more abilities and I did (and do) not want to bother trying to grind them ... hence the reason I purchased them in the first place.
CSR 2
Posted On: 02 Nov 2007 05:00 PM
Greetings!
We are sorry that your issue hasn't been resolved yet. Our team is working on a solution as fast as possible and will come back to you once this has been finished.
Regards,
CSR 2
Fury Customer Service Representative
CSR 3
Posted On: 03 Nov 2007 02:55 PM
Hello,
Thank you for your patience.
I would like to apologise for the delay and inconvenience, and assure you that this issue will be addressed. We are currently investigating the matter and will contact you with details as soon as possible.
Thank you for your patience during this time.
Kind Regards,
CSR 3
Fury Customer Service Representative
MYNAMEWASHERE
Posted On: 04 Nov 2007 06:06 AM
I have shown more than enough patience at this point.
I am now unable to put a 'stop-payment' on my credit card, so I am disputing the charges. When I made my electronic purchase, there was no mention of any type of delay before I received my goods. I have waited far too long in taking this step, as I believe this will be an excellent game and I am loathe to not be a part of it.
I will also be returning my game for a full refund as well. The game cover (North America) does not make a single mention of any type of subscription for this game. Some of the 'features' on the game cover describe features that are not implemented, nor will they be available (when they are implemented) to non-subscribers.
Any steps, of any sort, that are made by your company to prevent me from retrieving my money will result in a lawsuit.
I wish your company and your game the best of luck.
Narcissus
CSR 4
Posted On: 04 Nov 2007 05:07 PM
Greetings,
I understand your frustration, but we are doing our best to solve this issue. Usually there is no delay in delivering the items you purchase, but we are having some troubles with our billing system. Your information has been forwarded, so you should receive your items soon. I sincerely apologize for the delay and inconvenience.
Regards,
CSR 4
Customer Service Representative
MYNAMEWASHERE
Posted On: 04 Nov 2007 06:40 PM
While I appreciate that this situation is not in the control of the CSRs, it is still an unacceptable situation.
Even if my purchased items were delivered at this very moment, nothing would change. I have already filed my dispute which will be activated on Monday, and under no circumstances would I reverse the process.
I understand that the CSRs (and Developers) have little (or less) control over company policy, but to put it frankly: this company policy is a farce. I had already learned that it was a problem the company was having with their billing partner. The million dollar question is: "Why should a customer pay for that problem?" That type of thinking is so ... well, stupid.
There were a number of ways to 'prove' that my credit card had been charged. A copy of my invoice, a copy of my credit card billing, or any of the sort should have been more than sufficient to make such proof. If I could demonstrate that 'proof', I then should have received my goods. Following such a policy, the only people that would then suffer anything would (possibly) be you if your player-base caught on and started trying to 'scam' you.
Even then, when you get things sorted with your billing partner, you could then revoke/remove any faked purchases/goods. Wouldn't THAT have been better than alienating some (A few? Numerous? Any?) of your customer base?
Or maybe you could see that we had been charged, but because you had not received your money from your partner ... you chose not to distribute the purchase? Regardless, it is absurd to make the customer pay for a problem that the company is having when there are numerous situations that could have made the customer happy with little to no risk to yourselves.
I apologize for my rant, but I'm frustrated and astounded at the same time. Heck, the generic info that I'm posting here is something a freshman working on an associates in business would know. I know that some of you would agree, some of you would disagree, and most of you would not care ... but I hope this message gets forwarded to someone that makes the 'calls'. This is a great game and could be one that is used to compare others for years to come.
Narcissus
CSR 4
Posted On: 04 Nov 2007 06:53 PM
Greetings,
Thank you for your reply, I will forward it. We have almost solved all issues with the billing system, unfortunately you are one of the few that didn't go through yet so we have to request it manually. I truly am sorry for the inconvenience, and for the delay.
Regards,
CSR 4
Customer Service Representative
CSR 3
Posted On: 08 Nov 2007 10:20 AM
Hello,
To keep you informed, we are still investigating the cause of this issue, and will update you as soon as possible.
Kind Regards,
CSR 3
Fury Customer Service Representative
CSR 5
Posted On: 12 Nov 2007 05:00 PM
Greetings,
You account should now have the UAA pack unlocked on it, I sincerely apologise for the problems we have had with this and we are doing our best to make sure this situation does not happen again.
Regards,
CSR 5
Fury Customer Support Manager
MYNAMEWASHERE
Posted On: 12 Nov 2007 05:54 PM
I appreciate that the problem has been solved, and as much as I would enjoy testing those new abilities, I am not able to play the game at this time.
Until my disputed credit card charges have been resolved, it would be unethical (and probably illegal) to log into the game and use the 'electronic goods' which I now no longer want or own.
As soon as I have received my money back, I will then be returning my game ... so again, it would be unethical (and illegal) to log in.
Thank you for the update and best of luck,
Narcissus
At this point, I am actually beyond frustrated. I feel as if I have been cheated in numerous ways and can not see a way to forget that. The game box is seriously misleading (at best) and I paid for something that I did not receive within virtually anyone's reasonable expectations.
Even the respect that I had for Alex and Dan has taken a very sharp dive ... if they are not developers and actually are just customer reps.
I very much enjoyed 'Fury' (although admittedly I did not get to play with many abilities) for the short time that I played it, but, in my opinion, there is not a game that has been created that is worth having to endure this type of behavior from a company.
At this point, I am actually beyond frustrated. I feel as if I have been cheated in numerous ways and can not see a way to forget that. The game box is seriously misleading (at best) and I paid for something that I did not receive within virtually anyone's reasonable expectations. Even the respect that I had for Alex and Dan has taken a very sharp dive ... if they are not developers and actually are just customer reps. I very much enjoyed 'Fury' (although admittedly I did not get to play with many abilities) for the short time that I played it, but, in my opinion, there is not a game that has been created that is worth having to endure this type of behavior from a company. Narcissus
I am very sorry to hear about your issues, Narcissus. As much of a cop out as it sounds, I'm afraid we are doing all we can. The billing system is provided by a third party company, and difficulties on their part have caused massive problems for our customers. Our CSRs and other staff are doing the best they can to push the urgency of the matter and get these issues resolved, though sadly some people (like yourself) are still left with a long wait.
It is entirely understandable that you would feel cheated and disappointed, but I can promise you that it is giving us as much of a headache as it gave you.
It is entirely understandable that you would feel cheated and disappointed, but I can promise you that it is giving us as much of a headache as it gave you.
Actually probably more so... The old quote of, "make a person happy, they'll tell 3 people, makes a person angry/sad, they'll tell 10" (or the entire forum community on the internet, especially as the people that are happy aren't even telling 3 people because they are too busy playing the game)
Best way to stop from getting jacked paying for a POS game is to go to a PC-ban/cybercafe and try it out. I paid those guys $3.00 for half an hour and figured out this game was not for me, or anything special, really, and didn't have to throw down $50 to find out.
The guy that ran the place said opinions were about 10 to 1 people not liking Fury. Only game he said was less popular, recently was Shadowrun. Most of the time, for games that may be suspect, 4 or 5 of us will each kick in $10 and if someone likes it, they can take it, and if it's crap, you only wasted $10 instead of $50.
Comments
I am starting a new post, not to bump the thread, but because my previous post is excessively long already.
Anyways, after waiting this long, I have completely given up.
I waited too long to put a 'stop-payment' on my credit card, so I have disputed the charges instead (the next best thing). I STILL have not received anything other than a few official comments to the effect of "we are investigating your issue and will contact you once it is resolved".
The best, and only real, information that I received was from Alex who informed me that the problem was between Fury and their billing partner (that was on their forum and NOT in my ticket response area). While I sympathize with the company because it is having that problem, I should not be the one paying for it and in a few days will not be.
As I refuse to grind for abilities and because I am furious with the way that this has been handled, I am returning my game as well (I purchase several hundreds of dollars of games a month from my local super-center so they will allow it).
While Alex and Dan are great Devs (and CSRs) ... they are [i]not[/i] the standard, they are the [i][b]exception[/i][/b]. This game has so much potential and it is frustrating to see how things have been handled.
Oh well ... time to play Hellgate: London. :shrug:
Narcissus
you have used that access key, that now means, that if you take that game (and code) back to the store and they try selling it on again, the person that buys it will not be able to play the game with that code that they actualy wanted to buy
you sir, are a disgrace to the gaming public for having that attitude
Interesting thought, and admirable stance. I applaud the ideals you are trying to uphold. However, It might be a good idea to actually know what you are talking about, before you make such generous assumptions.
First, let us take a look at the situation and we will, in fairness, use your flawed assumption. Customer 'A' (me) returns a game because the package misleads people into thinking that it is something that it is not (a game that is free ... no subscriptions). The store re-packs the game and places it back on the shelf. Customer 'B' buys the game and takes it home. He uses the activation key and is told that his activation key is already in use. He returns to the store, describes his problem, and leaves with a different copy of the game. The store then ships the game back.
Even using your false assumption, the worst thing that will happen is that customer 'B' would have to make a return trip to the store! Feel free to call me a disgrace to the 'gaming public' and feel free to rant and flame if you think that gaining my fifty dollars back is not worth that! However, that is not the way it would happen ...
In reality, I will return the game and explain what happened. The game will be shipped back. Everyone is happy and I get my fifty dollars back. You do realize that when stores return items, there is a little sheet of paper that describes what is wrong with that item, right? You do realize that if that paper says that the serial key is already in use, the serial key gets destroyed (and possibly logged for account deletion/termination ... depending on the company), right?
Secondly, I find it ludicrous that you are taking a stance against people that hurt/harm the 'gaming public' by attacking me for returning a game that lies and misleads the 'gaming public' that you are so apt to defend. By all means, defend the 'gaming public'! That is a great thing to do and I am with you 100% on that. The problem, however, is not with me returning a game that is deceptive to the point of an out-right lie on the cover. What you should be doing is setting up your soap-box and demonstrating against all the numerous companies that lie to their customer base (gaming companies). You should be taking a stand against companies that ship games in a late alpha and beta state.
The 'gaming public' you are defending is shrouded in a cloud of complacency which is the reason why things like this can occur. If gamers would stop acquiescing to the gaming companies that use such absurd tactics because they really, really want to play that game ... then those companies would be forced to actually deliver what they promise. What would happen to virtually any other business if they used marketing ploys such as the gaming industry uses? Can anyone say, "forced to go out of business"? Can anyone say, "lawsuits from every angle"? My advise: take the 'good fight' and point it in the right direction.
Narcissus
Interesting thought, and admirable stance. I applaud the ideals you are trying to uphold. However, It might be a good idea to actually know what you are talking about, before you make such generous assumptions.
First, let us take a look at the situation and we will, in fairness, use your flawed assumption. Customer 'A' (me) returns a game because the package misleads people into thinking that it is something that it is not (a game that is free ... no subscriptions). The store re-packs the game and places it back on the shelf. Customer 'B' buys the game and takes it home. He uses the activation key and is told that his activation key is already in use. He returns to the store, describes his problem, and leaves with a different copy of the game. The store then ships the game back.
Even using your false assumption, the worst thing that will happen is that customer 'B' would have to make a return trip to the store! Feel free to call me a disgrace to the 'gaming public' and feel free to rant and flame if you think that gaining my fifty dollars back is not worth that! However, that is not the way it would happen ...
In reality, I will return the game and explain what happened. The game will be shipped back. Everyone is happy and I get my fifty dollars back. You do realize that when stores return items, there is a little sheet of paper that describes what is wrong with that item, right? You do realize that if that paper says that the serial key is already in use, the serial key gets destroyed (and possibly logged for account deletion/termination ... depending on the company), right?
Secondly, I find it ludicrous that you are taking a stance against people that hurt/harm the 'gaming public' by attacking me for returning a game that lies and misleads the 'gaming public' that you are so apt to defend. By all means, defend the 'gaming public'! That is a great thing to do and I am with you 100% on that. The problem, however, is not with me returning a game that is deceptive to the point of an out-right lie on the cover. What you should be doing is setting up your soap-box and demonstrating against all the numerous companies that lie to their customer base (gaming companies). You should be taking a stand against companies that ship games in a late alpha and beta state.
The 'gaming public' you are defending is shrouded in a cloud of complacency which is the reason why things like this can occur. If gamers would stop acquiescing to the gaming companies that use such absurd tactics because they really, really want to play that game ... then those companies would be forced to actually deliver what they promise. What would happen to virtually any other business if they used marketing ploys such as the gaming industry uses? Can anyone say, "forced to go out of business"? Can anyone say, "lawsuits from every angle"? My advise: take the 'good fight' and point it in the right direction.
Narcissus
ok, i'll give you that... and i'll also give that I'm in the UK, you may not be and where you are things may be differentbut here in the UK, a, online games have disclaimers on the box stating that they cannot be returned (at all), and b, all game stores in the UK have decided not to take online games back, no matter what due to this disclaimer
I apologize for getting as heated as I did ... I'm still very frustrated about the whole situation.
Narcissus
Yes, that's the general policy in the USA. But...there are lots of exceptions. For instance, false or misleading advertising would certainly be legal reason for a return. Some states simply say ANY retail good may be returned inside of a certain number of days.
Heck, I even know of one guild that got refunds for Shadowbane on the grounds that it was not playable in its released state, and they were being sold defective product. Over 60 boxes, and a bucketload of subscription fees, all 100% reimbursed by the assorted credit card companies.
The "can't return this" policy is rarely enforceable if you have a legitimate gripe.
Owyn
Commander, Defenders of Order
http://www.defendersoforder.com
I apologize for getting as heated as I did ... I'm still very frustrated about the whole situation.
Narcissus
Over here its that british stiff upper lip thing...Yeah, my bad too, although i'm not playing it myself (bad pvp'er), I'm hoping it is a success for the guys at Auran as i have a few freinds working there
I appreciate this thread, all 6 pages of it. I was actually considering this game because I heard hype about the supposedly sweet pvp system. However I waited because I was weary of how it would turn out. Good thing I did though, as I won't be wasting my time or money on it.
Do you know for certain?
or you could try the 10day free trial and decide for yourself instead of going by others opinions?
or you could try the 10day free trial and decide for yourself instead of going by others opinions?
It is a great idea to test the game's free trial and form your own opinion. I am pretty unhappy with the way they have handled things in my case, but even now I'll tell you that the short time I played was enjoyable. The game still has issues that need to be worked out, but for the most part it is super stable and balanced (which is a rarity in MMOs these days).
My problem with the game is the false advertising on the box and the way their customer service was unable to take care of such a simple issue. The game itself, however, was very good and I hated to return it because of that fact.
Narcissus
For gods sake, the game has a Trial... just download it and give it a go, and decide for yourself. Never judge your opinions based on other player opinions.
I dont see what you're going with this?
Im stating my personal opinion, like with WoW ... when I played it everyone told me not to play warriors because they're boring and bla bla bla, so I went by what OTHER PLAYERS THOUGH, and based my opinion on that. Later I rerolled as a warrior, and thats what made my play more and not quit before I actually did quit.
The trial is free, no harm in trying it out. To hell with researching and reading others opinions, form your own.
Dan_Grey, shouldnt you be developing? More fixing, less posting. And all you fury fan boys. The game is pretty fun, its not that good. The OP has points. But most games start off in this sort of state, well maybe not this bad.
He's a community Rep, not a Dev
I had a few minutes to spare, so I checked two bookmarked pages to see if there were any new
developments in the 'Fury' situation. One of those bookmarks takes me to this thread and the other
takes me to a thread on the 'Fury' forums.
( http://forums.auran.com/fury/forum/showthread.php?t=6017&page=6 )
There was another complaint or two in that thread, so I posted a message (below) ...
I've also yet to get mine as well. A day and a half later. With people who have been waiting WEEKS for
theirs I doubt we'll be seeing ours any time soon.
With such a situation... WHY ARE THEY STILL EVEN SELLING IT?
Do you really need to ask that question or is it rhetorical?
As long as they are making money, they do not care. If they cared, they would offer any number of possible
solutions (some of which I listed in one of my later 'tickets') or remove the option to purchase the UAA
(at least temporarily).
They are probably doing one of two things at this moment:
1.) They are busy counting money and can't be buggered with delivering what they have already sold or ...
2.) Because of problems THEY are having with their business partner (the billing company), they have
not received their money and therefore are not delivering what they sold.
I suppose a third option could be possible (actual technical problems), but since they are not taking any
steps to 'right the wrongs' ... but since they have not removed the UAA purchasing option ... but since ...
but since ... but since ... ad infinitum.
My best guess is #2 (yet I'm not entirely counting out #1!), and I find it difficult to believe that they are
making their customers pay for their mistakes/problems.
More than frustrated,
Narcissus
After making that post, I then checked a few other sites and checked my e-mail before getting off
of the computer for the night. I had a message stating that my ticket (Fury customer service area)
had a reply. After checking it, I was amazed at what I saw ... and then even more curious. My account
has had the UAA code added ... exactly ten minutes after I made the above post!
Maybe it was just perfect timing and maybe it wasn't, but it sure seems like a crazy coincidence to me!
I feel that it would be best for everyone to see the entire 'transcript' of my ticket. I have been trying to
decide whether I should publish my ticket conversation on their forums as well, but I haven't decided yet.
Anyways, here is the exact transcript of my ticket conversation ... the only thing changed has been my
account name and the CSR names. I apologize for the length/size, but thought it was appropriate to
show the entire thing rather than just my version of what was and wasn't said.
Conversation
I purchased the full 'unlock abilities' package (with three months subscription included), and do not have those extra abilities. My ability list is around 25 abilities and that is all.
I hope this can be fixed soon!
Thanks,
Narcissus
Greetings,
Thank you for your inquiry. I am adding you to my list and will be in contact with you once resolved. I apologize for the delay.
Regards,
CSR 1
Fury Customer Service Representative
Wow!
No problem and thanks for the fast reply! That was a shocker!!
Get to it when you can and thanks again!
Narcissus
While the fast reply was quite astonishing, maybe I should have avoided the statement: "take your time"?
I would appreciate getting what I have already paid for. I do not mean to come across as the jerk who complains and is impatient, but this is getting quite ludicrous. If orders are going to be delayed, a notice should be posted when completing those orders.
I will wait a short time more, but my patience is wearing thin. My character in-game is gimped without more abilities and I did (and do) not want to bother trying to grind them ... hence the reason I purchased them in the first place.
Greetings!
We are sorry that your issue hasn't been resolved yet. Our team is working on a solution as fast as possible and will come back to you once this has been finished.
Regards,
CSR 2
Fury Customer Service Representative
Hello,
Thank you for your patience.
I would like to apologise for the delay and inconvenience, and assure you that this issue will be addressed. We are currently investigating the matter and will contact you with details as soon as possible.
Thank you for your patience during this time.
Kind Regards,
CSR 3
Fury Customer Service Representative
I have shown more than enough patience at this point.
I am now unable to put a 'stop-payment' on my credit card, so I am disputing the charges. When I made my electronic purchase, there was no mention of any type of delay before I received my goods. I have waited far too long in taking this step, as I believe this will be an excellent game and I am loathe to not be a part of it.
I will also be returning my game for a full refund as well. The game cover (North America) does not make a single mention of any type of subscription for this game. Some of the 'features' on the game cover describe features that are not implemented, nor will they be available (when they are implemented) to non-subscribers.
Any steps, of any sort, that are made by your company to prevent me from retrieving my money will result in a lawsuit.
I wish your company and your game the best of luck.
Narcissus
Greetings,
I understand your frustration, but we are doing our best to solve this issue. Usually there is no delay in delivering the items you purchase, but we are having some troubles with our billing system. Your information has been forwarded, so you should receive your items soon. I sincerely apologize for the delay and inconvenience.
Regards,
CSR 4
Customer Service Representative
While I appreciate that this situation is not in the control of the CSRs, it is still an unacceptable situation.
Even if my purchased items were delivered at this very moment, nothing would change. I have already filed my dispute which will be activated on Monday, and under no circumstances would I reverse the process.
I understand that the CSRs (and Developers) have little (or less) control over company policy, but to put it frankly: this company policy is a farce. I had already learned that it was a problem the company was having with their billing partner. The million dollar question is: "Why should a customer pay for that problem?" That type of thinking is so ... well, stupid.
There were a number of ways to 'prove' that my credit card had been charged. A copy of my invoice, a copy of my credit card billing, or any of the sort should have been more than sufficient to make such proof. If I could demonstrate that 'proof', I then should have received my goods. Following such a policy, the only people that would then suffer anything would (possibly) be you if your player-base caught on and started trying to 'scam' you.
Even then, when you get things sorted with your billing partner, you could then revoke/remove any faked purchases/goods. Wouldn't THAT have been better than alienating some (A few? Numerous? Any?) of your customer base?
Or maybe you could see that we had been charged, but because you had not received your money from your partner ... you chose not to distribute the purchase? Regardless, it is absurd to make the customer pay for a problem that the company is having when there are numerous situations that could have made the customer happy with little to no risk to yourselves.
I apologize for my rant, but I'm frustrated and astounded at the same time. Heck, the generic info that I'm posting here is something a freshman working on an associates in business would know. I know that some of you would agree, some of you would disagree, and most of you would not care ... but I hope this message gets forwarded to someone that makes the 'calls'. This is a great game and could be one that is used to compare others for years to come.
Narcissus
Greetings,
Thank you for your reply, I will forward it. We have almost solved all issues with the billing system, unfortunately you are one of the few that didn't go through yet so we have to request it manually. I truly am sorry for the inconvenience, and for the delay.
Regards,
CSR 4
Customer Service Representative
Hello,
To keep you informed, we are still investigating the cause of this issue, and will update you as soon as possible.
Kind Regards,
CSR 3
Fury Customer Service Representative
Greetings,
You account should now have the UAA pack unlocked on it, I sincerely apologise for the problems we have had with this and we are doing our best to make sure this situation does not happen again.
Regards,
CSR 5
Fury Customer Support Manager
I appreciate that the problem has been solved, and as much as I would enjoy testing those new abilities, I am not able to play the game at this time.
Until my disputed credit card charges have been resolved, it would be unethical (and probably illegal) to log into the game and use the 'electronic goods' which I now no longer want or own.
As soon as I have received my money back, I will then be returning my game ... so again, it would be unethical (and illegal) to log in.
Thank you for the update and best of luck,
Narcissus
At this point, I am actually beyond frustrated. I feel as if I have been cheated in numerous ways and can not see a way to forget that. The game box is seriously misleading (at best) and I paid for something that I did not receive within virtually anyone's reasonable expectations.
Even the respect that I had for Alex and Dan has taken a very sharp dive ... if they are not developers and actually are just customer reps.
I very much enjoyed 'Fury' (although admittedly I did not get to play with many abilities) for the short time that I played it, but, in my opinion, there is not a game that has been created that is worth having to endure this type of behavior from a company.
Narcissus
I am very sorry to hear about your issues, Narcissus. As much of a cop out as it sounds, I'm afraid we are doing all we can. The billing system is provided by a third party company, and difficulties on their part have caused massive problems for our customers. Our CSRs and other staff are doing the best they can to push the urgency of the matter and get these issues resolved, though sadly some people (like yourself) are still left with a long wait.
It is entirely understandable that you would feel cheated and disappointed, but I can promise you that it is giving us as much of a headache as it gave you.
Best way to stop from getting jacked paying for a POS game is to go to a PC-ban/cybercafe and try it out. I paid those guys $3.00 for half an hour and figured out this game was not for me, or anything special, really, and didn't have to throw down $50 to find out.
The guy that ran the place said opinions were about 10 to 1 people not liking Fury. Only game he said was less popular, recently was Shadowrun. Most of the time, for games that may be suspect, 4 or 5 of us will each kick in $10 and if someone likes it, they can take it, and if it's crap, you only wasted $10 instead of $50.
This time it cost me $3.
Eurogamer review...
I LOLed.