OK, setting aside my better judgement I let my buddies talk me into getting WAR. I am a former DAoC player so whatever, I didn't mind getting the game.
So I buy it from the EA store yesterday (release day) and I choose the Digital download as it is easier than going out to the store plus I had some paypal money I wanted to use up so those basterds are not gaining interest. Anyway, I start the download through the EADownload Manager. So far so good, 8 hours later on a 12 gig download it's at 100% complete with a Extract button ready to be pressed. Cool.
So I walk over to the computer this morning, hit "extract", oh about 10 seconds later "Unpack Failure".
hmmmmm. Ok well let's try again, "Extract".... "Unpack Failure". SON OF A B*****!!!!
Alright, well let's set up the account and see if that helps, Head over to Mythic and setup the account and use the digital cd key to activate and validate the retail purchase (which starts the clock on my free month).
"Extract".... "Unpack Failure"
Alright well I have to go to work, I will try to contact mythic when I get there...... Oh wait, mythic doesn't have support forums for warhammer.... mythic knowledge base has no mention of any downloading problems what-so-ever. Let me try and call them. "Thank you for calling EA" "If you calling about Spore®" "NO" "2" "Technical Support" "NO" Installation Issue" "NO" "We're sorry we could not help you if you please visit our online support page via www.yougotscrewed.com you can ask questions blah blah blah..." "CLICK" OK, sigh so back to support page to ask a question. "Mythic / EA Games I downloaded the digital version of the game and setup / validated a warhammer account. I am using the EADM to download the game, once the game reach 100% for extraction the files refuse to unpack as intended. I recieve "Unpack Failure" message. Please respond."
"Thank you for submitting a support ticket, our staff will try and answer any questions you have within the next 24 hours"
ARE YOU F****** KIDDING ME RIGHT NOW?!?!@?!!?
You release a game, in retail box and digital download form, give your customers NO way to contact you with any useful information on the other end, no forum medium to connect to other users who MIGHT have the same issue, make us wait 24 hours for a answer that MAY or MAY NOT help us, in which case we have to ask another question requiring ANOTHER 24 HOUR WAIT. Sigh, this is ridiculous I should have known better than to buy the damn thing.....
"Please contact our customer support desk in China. Have your Mandarin dictionary handy".
First, majority of the forum users on here are jerks. If you say you don't like a game you are a troll, if you like a game you are a fanboi. They all think they are the best gamer/computer operator/person in the world. Asking a simple question will get you called names.(idiot, loser, little kid, stupid) If you have low forum posts, you're a noob. Just like if you were in a game, if you're a lower rank than the other person you're a noob and don't know what you're talking about. It all transfers over to here. They all like to act tough because they're sitting behind a computer.
Second, don't count on getting a response from EA within 24 hours, I didn't. I tried cancelling my preorder on the 10th which is plenty of time. Received a response on 12th asking for oder information responded back that day. Didn't here anything back from them till yesterday the 18th saying it's too late now. When on the 10th it wasn't late or even on the 11th or 12th. But their CS sucks, I wouldn't expect their help very much.
Good old-fashioned user error accompanied by a rant and then a plea for help after acting like a fool.
I see reading comprehension isn't one of your strong suits, nor is the technical apects of computers, nor dealing with half assed put together games and un acceptible customer service.
Whatever though we can't all be super cool smart ass forum users.
Nobyd insult mye readign comprehenshon!! Don't have no tecknikal arsepeckt of computadors wither. Oi had dun wurkd wit on asseptical costmer survice, dey git me mai gaem wurk gud nowe. Wez cans owl be da supa coo forum dildoe thow.
Man I should have rolled orc, too bad Order was the outnumbered.
dealing with half assed put together games and un acceptible customer service.
Whatever though we can't all be super cool smart ass forum users.
you haven't played yet and your calling it half assed put together. how can you make that determination? as some one else mentioned above it is a d/l over the internet. if mythic puts the full working client up for d/l and then during your d/l 1 byte out of 12 gigs some how gets screwed up while streaming over the internet then there really isn't much they can do about it, and it doesn't make the game half assed put togther.
i agree that their C.S. sucks at this point and that they should have been ready for a huge amount of technical problems on day 1, i'll also agree that there are a lot of idiots on forums that don't read anything and just post stuff. i'll also go out on a limb and say that if you did happen to reach some one on the phone for tech support for this issue, that they are going to explain in a nice way that their is nothing they can do on their side and thta you will need to attempt to d/l the game again. i had the same problem with my d/l twice during beta, only thing to do was start the d/l process back up and hope for the best. personally i wouldn't have went ahead and started my account before i got the game installed.
Downloading a massive file in regular or zip or torrent format is prone to error. Whether due to internet connection losing packet information or a firewall or virus-protection screwing up the process.
When it comes to digital downloads, inability to unpack a file is NOT their fault. If everyone can make it work but you, it is most likely due to a problem in the download. Download it AGAIN! If it doesn't work still, turn some active programs off and try again. If you can't turn off your computer protections because you're constantly being assailed by trojans--- that's a problem.
It took me 3x to download AoC properly back then. It took 2x for me to get WAR active. Why? Internet and active programs interferring with my download.
I noticed you said you had 23 gigs left, but the download was 12.6 or something like that.
I have no experiences with EADM, but if it is trying to extract the files from the format it is using to install it...
You might be looking at it needing another 13 gigs on top of what it takes to install just to have a prep-space for this game.
I doubt this though...
I'd recommend clearing up some space regardless and looking for EADM support.
The problem is not the game at this point, it is it's delivery system. So WAR support would likely redirect you to there. You could call any of the EADM game support calls and merely state: "I'm getting this error when I try to install this game." Theoretically... good support.... should let you know if you need to redownload it.
Yeah, it's cool, I called my brother and he is going to give me the closed beta client on disk after work.
We will install that when I get home and hopefully it will patch itself up to live.
If not I will sit through another 8 hours of download time.
The half assed statement was made in light of the customer server side of things and the way they are handling the digital downloads without any support what-so-ever. It is a crappy way to do business.
Never had any issues with Mythic during the DAoC days, guess throwing EA into the mix can cause issues.
I have no judgement on the gameplay yet either way, I have seen it played, I know what to expect, but I will wait to pass judgement once I get it up and running on the home pc.
I just didn't appreciate that guys ignorant response when it is obvious he is one of those people who like to stir trouble. People like that bother me.
My OP was to actually probe and see if anyone had any similar issues with the EA Download Manager.
I guess out of 100's of thousands of users, I am the only one....
If you download something as large as 10-12 GBs and have 23GBs left over, your virtual RAM takes up a portion of that 23GBs without you knowing. Additionally, you may need a good chunk more space to extract that. So your 12GB client is now 24GBs, due to the original zip and the client itself.
I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.
Still pisses me off though that the support for a hyped game such as this is so poor.
There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.
So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.
I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.
Still pisses me off though that the support for a hyped game such as this is so poor. There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.
So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.
Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files. I would seriously suggest making more space as a quick resolution.
Also, EA has a whole support catagory for EA Download Manager. I know, I looked for your problem. However, of the ~50 problems listed, none showed your issue. Well, I tried.
I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.
Still pisses me off though that the support for a hyped game such as this is so poor. There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.
So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.
Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files. I would seriously suggest making more space as a quick resolution.
Also, EA has a whole support catagory for EA Download Manager. I know, I looked for your problem. However, of the ~50 problems listed, none showed your issue. Well, I tried.
LOL, seriously it's fine man, I been at work all day and let the steam go a little.
I will free up some space I have about 12 MMO's in a folder right now collecting dust in which I have the disk for them all. I could free up 100 gigs if I need to.
Plus I have access to a beta client so I have enough to keep me occupied for tonight anyway getting it working :-P
If you download something as large as 10-12 GBs and have 23GBs left over, your virtual RAM takes up a portion of that 23GBs without you knowing. Additionally, you may need a good chunk more space to extract that. So your 12GB client is now 24GBs, due to the original zip and the client itself.
This also leads to an "Unable to Extract" error.
I disagree. I have 14GBs free on my laptop and had no problems install the 9GB download. (14 - 9 = 5)
But... I've read many posts on many different game forums about problems and frustrations people have had downloading LARGE files to install MMO's.
I ask this. Why do that anyway? What's the point?
Go to a retail store and buy it. It's so much easier and hassle free.
I never take part in betas for the sole reason above. I refuse to waste a whole day downloading extremely large files. It only leads to aggravation.
Yesterday I went to the store, picked up my copy of Warhammer, installed it without issue, got online and played. It was easy and NO stress was involved.
I had similar issues in open beta......I waited about 12 hours in a queue then finally got the download.....When it finished and I went to extract it said file corrupted and wouldnt open......My issue was probably more of a fileplanet problem though........
First, majority of the forum users on here are jerks.
This word "forum" should actually read "internet". Its the same where ever you allow people post their opinions in a public forum. You just skip past those posts, instead of reading every word of a troll post and respond to it, thus feeding the insatiable troll appetite. Really.
As for support, for each person with a bad support experience there is a person with a good one. Unfortunately they arent perfect. I am pleased to say that my group of friends who are playing, some of which had a digital download have had zero problems thus far and are enjoying the game. Once again I say hang in there and good luck!
And that is why I always buy the CD. Never know when small packets of data could get corrupt, or when anything else could go wrong. And customer service is never a 100% garunteed speedy response.
The problem was with the EADM, it seems while I was at work I left the thing running. It patched itself sometime throughout the day and unpacked itself by the time I got home. When I walked in the door the install button was blinking instead of the extraction. They just needed time I guess.
Don't ask me why I did this, but I downloaded WAR via Direct2Drive using wi-fi DSL. It took me 20 hours. I don't know what I was thinking other than that I've recently moved and keep thinking I still have cable broadband. Anyway, 20 hours via wi-fi - no corruption, no problems. Installation worked wonderfully. I've bought and purchased about ten games digitally. Never had a problem once with the download.
When people get corruption downloading things, it's generally not the fault of the person they're downloading from, but their own internet service. The most you can do at this point is to either A) re-download the game and hope it works, or get a refund and then buy a boxed game.
I purchased WAR from Direct2Drive.com and first downloaded it via Firefox. 4 hours later, tried to extract it and I was told it was corupt. I saw they mentioned something about using their own Download Manager, so I gave it a shot and was glad I did. It took roughly 5 or so hours this time around, but through the application I was able to extract the newly downloaded file.
While I am not 100% sure if it was using Firefox, the Download Manager or just a lost packet... I do know what did work for me. Try using the DL Manager and extracting from that application.
The EADM and EA is the biggest failure. I remember trying to get the Spore Creature Creator, that was a joke. Took me a week to actually get it.
There is a trick though, EA just doesn't advertise it. When talking to their obnoxious annoying machine say, "I want to talk to a customer service representitive" It's not an option they say but you can do it. Then you should be able to get everything sorted out.
That is a bad situation, and my little 2 cents probably won't help...darn it.
I was just going to say that buying the disc is always the best option. I did a D2D purchase and download one time and hopefully will never do it again.
It takes forever. The disc had me in game in just a few hours, including the patch that followed.
You always have to do the long, long, extra long download time with online purchases. If you ever have a puter problem, and/or have to download it again, there you go AGAIN, another long download. Having the disc is always the very best option.
I hope somehow it all works out, but learn a lesson from this, even as I had to. Waiting for some long online download and the problems that come with it is simply ... oh well. Like I said. Even if you don't like what I am saying, I will take the advice for myself.
I will never do the online thing ever again when having the disc from the retail box is so much of a better option. Not to mention, have you ever wanted to put a game back on your computer after maybe uninstalling or having a computer wipe (like I did)? Well, this makes a later download much easier too.
Comments
"Please contact our customer support desk in China. Have your Mandarin dictionary handy".
First, majority of the forum users on here are jerks. If you say you don't like a game you are a troll, if you like a game you are a fanboi. They all think they are the best gamer/computer operator/person in the world. Asking a simple question will get you called names.(idiot, loser, little kid, stupid) If you have low forum posts, you're a noob. Just like if you were in a game, if you're a lower rank than the other person you're a noob and don't know what you're talking about. It all transfers over to here. They all like to act tough because they're sitting behind a computer.
Second, don't count on getting a response from EA within 24 hours, I didn't. I tried cancelling my preorder on the 10th which is plenty of time. Received a response on 12th asking for oder information responded back that day. Didn't here anything back from them till yesterday the 18th saying it's too late now. When on the 10th it wasn't late or even on the 11th or 12th. But their CS sucks, I wouldn't expect their help very much.
I see reading comprehension isn't one of your strong suits, nor is the technical apects of computers, nor dealing with half assed put together games and un acceptible customer service.
Whatever though we can't all be super cool smart ass forum users.
Nobyd insult mye readign comprehenshon!! Don't have no tecknikal arsepeckt of computadors wither. Oi had dun wurkd wit on asseptical costmer survice, dey git me mai gaem wurk gud nowe. Wez cans owl be da supa coo forum dildoe thow.
Man I should have rolled orc, too bad Order was the outnumbered.
------------------
Originally posted by javac
well i'm 35 and have a PhD in science, and then 10 years experience in bioinformatics... you?
http://www.mmorpg.com/discussion2.cfm/thread/218865/page/8
dealing with half assed put together games and un acceptible customer service.
Whatever though we can't all be super cool smart ass forum users.
you haven't played yet and your calling it half assed put together. how can you make that determination? as some one else mentioned above it is a d/l over the internet. if mythic puts the full working client up for d/l and then during your d/l 1 byte out of 12 gigs some how gets screwed up while streaming over the internet then there really isn't much they can do about it, and it doesn't make the game half assed put togther.
i agree that their C.S. sucks at this point and that they should have been ready for a huge amount of technical problems on day 1, i'll also agree that there are a lot of idiots on forums that don't read anything and just post stuff. i'll also go out on a limb and say that if you did happen to reach some one on the phone for tech support for this issue, that they are going to explain in a nice way that their is nothing they can do on their side and thta you will need to attempt to d/l the game again. i had the same problem with my d/l twice during beta, only thing to do was start the d/l process back up and hope for the best. personally i wouldn't have went ahead and started my account before i got the game installed.
Just like someone mentioned before.
Downloading a massive file in regular or zip or torrent format is prone to error. Whether due to internet connection losing packet information or a firewall or virus-protection screwing up the process.
When it comes to digital downloads, inability to unpack a file is NOT their fault. If everyone can make it work but you, it is most likely due to a problem in the download. Download it AGAIN! If it doesn't work still, turn some active programs off and try again. If you can't turn off your computer protections because you're constantly being assailed by trojans--- that's a problem.
It took me 3x to download AoC properly back then. It took 2x for me to get WAR active. Why? Internet and active programs interferring with my download.
First off: You are having a problem.
I would like to help you.
I noticed you said you had 23 gigs left, but the download was 12.6 or something like that.
I have no experiences with EADM, but if it is trying to extract the files from the format it is using to install it...
You might be looking at it needing another 13 gigs on top of what it takes to install just to have a prep-space for this game.
I doubt this though...
I'd recommend clearing up some space regardless and looking for EADM support.
The problem is not the game at this point, it is it's delivery system. So WAR support would likely redirect you to there. You could call any of the EADM game support calls and merely state: "I'm getting this error when I try to install this game." Theoretically... good support.... should let you know if you need to redownload it.
Yeah, it's cool, I called my brother and he is going to give me the closed beta client on disk after work.
We will install that when I get home and hopefully it will patch itself up to live.
If not I will sit through another 8 hours of download time.
The half assed statement was made in light of the customer server side of things and the way they are handling the digital downloads without any support what-so-ever. It is a crappy way to do business.
Never had any issues with Mythic during the DAoC days, guess throwing EA into the mix can cause issues.
I have no judgement on the gameplay yet either way, I have seen it played, I know what to expect, but I will wait to pass judgement once I get it up and running on the home pc.
I just didn't appreciate that guys ignorant response when it is obvious he is one of those people who like to stir trouble. People like that bother me.
My OP was to actually probe and see if anyone had any similar issues with the EA Download Manager.
I guess out of 100's of thousands of users, I am the only one....
Liquidwolf is right. I forgot to add...
If you download something as large as 10-12 GBs and have 23GBs left over, your virtual RAM takes up a portion of that 23GBs without you knowing. Additionally, you may need a good chunk more space to extract that. So your 12GB client is now 24GBs, due to the original zip and the client itself.
This also leads to an "Unable to Extract" error.
Thanks for all the advice,
I have several things to try in a few hours when I get home, the beta client being first just to save the hastle of freeing up space and dl time.
Still pisses me off though that the support for a hyped game such as this is so poor.
There is also no support for the EA DL Manager on EA site. You can search knowledge base for it, but you will get 2 responses both in regards to cookies which I know is not the issue.
So anyway I will get it working. EA/Mythics Customer support and lack of forum support is shit though, no matter how you cut it.
Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files. I would seriously suggest making more space as a quick resolution.
Also, EA has a whole support catagory for EA Download Manager. I know, I looked for your problem. However, of the ~50 problems listed, none showed your issue. Well, I tried.
Argos5 is right, if the EA client loads the entire compressed file into memory prior to extracting, you will not have enough space to extract the files. I would seriously suggest making more space as a quick resolution.
Also, EA has a whole support catagory for EA Download Manager. I know, I looked for your problem. However, of the ~50 problems listed, none showed your issue. Well, I tried.
LOL, seriously it's fine man, I been at work all day and let the steam go a little.
I will free up some space I have about 12 MMO's in a folder right now collecting dust in which I have the disk for them all. I could free up 100 gigs if I need to.
Plus I have access to a beta client so I have enough to keep me occupied for tonight anyway getting it working :-P
It will work, just frustrating.
I disagree. I have 14GBs free on my laptop and had no problems install the 9GB download. (14 - 9 = 5)
It's most likely corrupted data..
Currently playing Real Life..
http://i36.tinypic.com/2uyod3k.gif
For all your stalking needs..
http://www.plurk.com/Random_
What were you using to extract the data? If you haven't tried it, give 7zip a try.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
This has worked for me in the past, to simply change extract program... No idea why it worked though. oh, and I use 7zip
worth a try..
I feel your frustration,
But... I've read many posts on many different game forums about problems and frustrations people have had downloading LARGE files to install MMO's.
I ask this. Why do that anyway? What's the point?
Go to a retail store and buy it. It's so much easier and hassle free.
I never take part in betas for the sole reason above. I refuse to waste a whole day downloading extremely large files. It only leads to aggravation.
Yesterday I went to the store, picked up my copy of Warhammer, installed it without issue, got online and played. It was easy and NO stress was involved.
I had similar issues in open beta......I waited about 12 hours in a queue then finally got the download.....When it finished and I went to extract it said file corrupted and wouldnt open......My issue was probably more of a fileplanet problem though........
This word "forum" should actually read "internet". Its the same where ever you allow people post their opinions in a public forum. You just skip past those posts, instead of reading every word of a troll post and respond to it, thus feeding the insatiable troll appetite. Really.
As for support, for each person with a bad support experience there is a person with a good one. Unfortunately they arent perfect. I am pleased to say that my group of friends who are playing, some of which had a digital download have had zero problems thus far and are enjoying the game. Once again I say hang in there and good luck!
Dev
www.TXcomics.com "Your daily webcomics broadcast"
And that is why I always buy the CD. Never know when small packets of data could get corrupt, or when anything else could go wrong. And customer service is never a 100% garunteed speedy response.
The problem was with the EADM, it seems while I was at work I left the thing running. It patched itself sometime throughout the day and unpacked itself by the time I got home. When I walked in the door the install button was blinking instead of the extraction. They just needed time I guess.
glad it worked out for ya
Don't ask me why I did this, but I downloaded WAR via Direct2Drive using wi-fi DSL. It took me 20 hours. I don't know what I was thinking other than that I've recently moved and keep thinking I still have cable broadband. Anyway, 20 hours via wi-fi - no corruption, no problems. Installation worked wonderfully. I've bought and purchased about ten games digitally. Never had a problem once with the download.
Did you also try redownloading the game?
When people get corruption downloading things, it's generally not the fault of the person they're downloading from, but their own internet service. The most you can do at this point is to either A) re-download the game and hope it works, or
get a refund and then buy a boxed game.
I purchased WAR from Direct2Drive.com and first downloaded it via Firefox. 4 hours later, tried to extract it and I was told it was corupt. I saw they mentioned something about using their own Download Manager, so I gave it a shot and was glad I did. It took roughly 5 or so hours this time around, but through the application I was able to extract the newly downloaded file.
While I am not 100% sure if it was using Firefox, the Download Manager or just a lost packet... I do know what did work for me. Try using the DL Manager and extracting from that application.
The EADM and EA is the biggest failure. I remember trying to get the Spore Creature Creator, that was a joke. Took me a week to actually get it.
There is a trick though, EA just doesn't advertise it. When talking to their obnoxious annoying machine say, "I want to talk to a customer service representitive" It's not an option they say but you can do it. Then you should be able to get everything sorted out.
That is a bad situation, and my little 2 cents probably won't help...darn it.
I was just going to say that buying the disc is always the best option. I did a D2D purchase and download one time and hopefully will never do it again.
It takes forever. The disc had me in game in just a few hours, including the patch that followed.
You always have to do the long, long, extra long download time with online purchases. If you ever have a puter problem, and/or have to download it again, there you go AGAIN, another long download. Having the disc is always the very best option.
I hope somehow it all works out, but learn a lesson from this, even as I had to. Waiting for some long online download and the problems that come with it is simply ... oh well. Like I said. Even if you don't like what I am saying, I will take the advice for myself.
I will never do the online thing ever again when having the disc from the retail box is so much of a better option. Not to mention, have you ever wanted to put a game back on your computer after maybe uninstalling or having a computer wipe (like I did)? Well, this makes a later download much easier too.
My 2 cents.