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Dell shoots self in foot

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  • ThradarThradar Member Posts: 949
    Originally posted by WildCardz


    Dell users please render your opinion

    I currently have 3 Dell systems in my house.  I've never once called them, not even to order them.  And I never will call them even if something goes wrong (which never has)...so don't care.

  • Ebonix00Ebonix00 Member Posts: 57
    Originally posted by n25philly

    Originally posted by Ebonix00

    Originally posted by n25philly

    Originally posted by hvc801

    Originally posted by UsedManatee

    Originally posted by toddze


    It baffels me to as to why people still buy desktops anymore, It is so much cheeper to build your own. When you buy a dell your buying the name anyways. Laptops are a different story tho. I still would never buy a dell.  

     

    Not really the case, always.  I've built all my machines up until the most recent.  If one can wait until older models start getting liquidated, and one considers just the hardware assets vs. any namebrand (because we all wipe the preinstalled junk anyway I hope, laptop or not...), then some excellent deals can be had.

    Just to throw in the point that it is really not "so much cheaper" to build your own.  It used to be more so, now not so much, and really my time is more valuable than wiring up all the mobo wires and getting the little plastic spacers set.  I'm old and lazy now.



     

    I agree with you toddze, if you want a better computer than any other brand name you can buy, of course you're going to build you own.  But in times like these it is a little difficult to make it cheaper than a brand name. With purchasing a brand name you can add a warrenty on the whole computer, but with your own build you would have to purchase warranties for the individual parts. For me though, it is a hobby, and I like to do computer modding, but if i didnt want the hassle like you, I would put my money on HP anyways, their computers last and have great tech support and warranties. So screw dell and their stupid tech support!

     

    What are you two smoking?  It's still way cheaper to build your own than it is to buy prebuit.  Recently I was working on a project at school where my group had to answer a request for proposal to make a $20,000 PC gaming room.  It was rediculous how much cheaper it was to build the computers that it was to but from HP or Dell.

    Dell was the worst as it was really hard to put anything together.  Their prices are just out of hand for the poor choices they offered.  When I did a build for 10 gaming machines, Dell ended up having weaker processors and non gaming video cards because their prices were just out of hand.

    HP was reasonable but not great.  The processors were good, but the best gaming card I could fit in budget was a 9800GT

    Then came the newegg build.  Quad core processor, 4 gigs of ram, 4870 x2, and any other essential high end hardware, and ended up further under budget when everything was tallied up than Dell or HP.

     

    If you want to buy prebuilt because you don't want to deal with building it or don't know how is one thing.  To say it doesn't make sense because of price is just stupid.

     

    Should have tried AvADirect.  Nice prices, nice testing cycle, free 1 year warranty/$40* 3 year warranty on parts and labor, insane amount of compatible options, and can make a GOOD rig for under $950.. 1,200-1,300 for an overkill rig.  Building your own PC just isn't as good to the wallet as it used to be.

     

    I'm currently on a good rig I built for approximately $600.  I would say making a top end gaming rid for 1200 is pretty darn reasonable though.  Can you go on your site and put together a build with an intel quad core, 4 gigs of 1066 ram, an 4870 x2, high end 24" monitors and put it at that price?



    REMOVE FROM CART PC BAREBONE, Phenom™ X4 AM2+ DDR2-1066 Performance Barebone Kit $1275.03 UPDATE $1275.03

    # COMPUCASE (HEC), 6C28 Black/Silver Mid-Tower Case, 585W PSU, ATX

    # MICROSTAR, K9A2 CF-F V2, AM2+, AMD 790X, DDR2-1066 8GB /4, PCIe x16 CF /2, SATA 3 Gb/s RAID 10 /4, HDA, GbLAN, ATX, Retail

    # AMD, Phenom™ X4 Quad-Core 9750 2.4GHz, AM2+, HT 3600MHz, 4x 512KB L2 + 2MB L3 cache, 125W, 65nm, Retail

    # OCZ, 8GB (4 x 2GB) Reaper HPC Edition PC2-8500 DDR2 1066MHz CL (5-5-5-18) 2.1-2.3V SDRAM DIMM, Non-ECC

    # SAPPHIRE, Radeon™ HD 4870 X2 750MHz, 2GB (2 x 1GB) GDDR5 1800MHz, PCIe x16 CrossFire, DVI /2, HDTV-Out, Retail

    # WESTERN DIGITAL, 400GB WD Caviar® SE16 (WD4000AAKS), SATA 3 Gb/s, 7200 RPM, 16MB Cache

    # SAMSUNG, Super-WriteMaster™ SH-S223 Black 22x DVD±R/RW Dual-Layer Burner, SATA, w/ Software, OEM

    # MICROSOFT, Windows Vista Home Premium 64-bit Edition w/ SP1, OEM

    # WARRANTY, Assembled and Tested (1 Year Parts, Lifetime Labor Warranty)

     

    - If you wanted windows xp.. you could get that for a cheaper price but your 8gigs memory would be useless..

    - 500gb HD would be 20 bucks more or you could go with a different company and get a cheaper HD but western digital is dominating right now

    - Can have the Intel 9950 for 32 bucks more but the 9750 can handle the job

    - No monitor available

     

    EDIT: Crap, thought you wanted 8 gigs memory :(.. Well if you downgraded to 4 you could get that 9950 and 500gb HD. 

     

  • n25phillyn25philly Member Posts: 1,317
    Originally posted by Ebonix00

    Originally posted by n25philly

    Originally posted by Ebonix00

    Originally posted by n25philly

    Originally posted by hvc801

    Originally posted by UsedManatee

    Originally posted by toddze


    It baffels me to as to why people still buy desktops anymore, It is so much cheeper to build your own. When you buy a dell your buying the name anyways. Laptops are a different story tho. I still would never buy a dell.  

     

    Not really the case, always.  I've built all my machines up until the most recent.  If one can wait until older models start getting liquidated, and one considers just the hardware assets vs. any namebrand (because we all wipe the preinstalled junk anyway I hope, laptop or not...), then some excellent deals can be had.

    Just to throw in the point that it is really not "so much cheaper" to build your own.  It used to be more so, now not so much, and really my time is more valuable than wiring up all the mobo wires and getting the little plastic spacers set.  I'm old and lazy now.



     

    I agree with you toddze, if you want a better computer than any other brand name you can buy, of course you're going to build you own.  But in times like these it is a little difficult to make it cheaper than a brand name. With purchasing a brand name you can add a warrenty on the whole computer, but with your own build you would have to purchase warranties for the individual parts. For me though, it is a hobby, and I like to do computer modding, but if i didnt want the hassle like you, I would put my money on HP anyways, their computers last and have great tech support and warranties. So screw dell and their stupid tech support!

     

    What are you two smoking?  It's still way cheaper to build your own than it is to buy prebuit.  Recently I was working on a project at school where my group had to answer a request for proposal to make a $20,000 PC gaming room.  It was rediculous how much cheaper it was to build the computers that it was to but from HP or Dell.

    Dell was the worst as it was really hard to put anything together.  Their prices are just out of hand for the poor choices they offered.  When I did a build for 10 gaming machines, Dell ended up having weaker processors and non gaming video cards because their prices were just out of hand.

    HP was reasonable but not great.  The processors were good, but the best gaming card I could fit in budget was a 9800GT

    Then came the newegg build.  Quad core processor, 4 gigs of ram, 4870 x2, and any other essential high end hardware, and ended up further under budget when everything was tallied up than Dell or HP.

     

    If you want to buy prebuilt because you don't want to deal with building it or don't know how is one thing.  To say it doesn't make sense because of price is just stupid.

     

    Should have tried AvADirect.  Nice prices, nice testing cycle, free 1 year warranty/$40* 3 year warranty on parts and labor, insane amount of compatible options, and can make a GOOD rig for under $950.. 1,200-1,300 for an overkill rig.  Building your own PC just isn't as good to the wallet as it used to be.

     

    I'm currently on a good rig I built for approximately $600.  I would say making a top end gaming rid for 1200 is pretty darn reasonable though.  Can you go on your site and put together a build with an intel quad core, 4 gigs of 1066 ram, an 4870 x2, high end 24" monitors and put it at that price?



    REMOVE FROM CART PC BAREBONE, Phenom™ X4 AM2+ DDR2-1066 Performance Barebone Kit $1275.03 UPDATE $1275.03

    # COMPUCASE (HEC), 6C28 Black/Silver Mid-Tower Case, 585W PSU, ATX

    # MICROSTAR, K9A2 CF-F V2, AM2+, AMD 790X, DDR2-1066 8GB /4, PCIe x16 CF /2, SATA 3 Gb/s RAID 10 /4, HDA, GbLAN, ATX, Retail

    # AMD, Phenom™ X4 Quad-Core 9750 2.4GHz, AM2+, HT 3600MHz, 4x 512KB L2 + 2MB L3 cache, 125W, 65nm, Retail

    # OCZ, 8GB (4 x 2GB) Reaper HPC Edition PC2-8500 DDR2 1066MHz CL (5-5-5-18) 2.1-2.3V SDRAM DIMM, Non-ECC

    # SAPPHIRE, Radeon™ HD 4870 X2 750MHz, 2GB (2 x 1GB) GDDR5 1800MHz, PCIe x16 CrossFire, DVI /2, HDTV-Out, Retail

    # WESTERN DIGITAL, 400GB WD Caviar® SE16 (WD4000AAKS), SATA 3 Gb/s, 7200 RPM, 16MB Cache

    # SAMSUNG, Super-WriteMaster™ SH-S223 Black 22x DVD±R/RW Dual-Layer Burner, SATA, w/ Software, OEM

    # MICROSOFT, Windows Vista Home Premium 64-bit Edition w/ SP1, OEM

    # WARRANTY, Assembled and Tested (1 Year Parts, Lifetime Labor Warranty)

     

    - If you wanted windows xp.. you could get that for a cheaper price but your 8gigs memory would be useless..

    - 500gb HD would be 20 bucks more or you could go with a different company and get a cheaper HD but western digital is dominating right now

    - Can have the Intel 9950 for 32 bucks more but the 9750 can handle the job

    - No monitor available

     

    EDIT: Crap, thought you wanted 8 gigs memory :(.. Well if you downgraded to 4 you could get that 9950 and 500gb HD. 

     

     

    forgot to mention the hard drive I put in my new egg build, 2x 1tb for raid 0

    not a bad try though.  Phenom for a high end build is just silly though.  I am not familiar with microstar so I would question the quality of the motherboard.  8bg of ram is fine, it wouldn't have a huge dfifference in price especially since we are just talking prices now, not actually buying.  The rest looks fine, except for on the hard drive you can get better performance as there are faster drive with 32mb cache.

    member of imminst.org

  • cukimungacukimunga Member UncommonPosts: 2,258

    Good thing I don't have a Dell, I build my own and never have  to call tech support anyways, so no worries here.  

    But I do hate when companies outsource jobs to save some cash, why don't they just make their business more efficient to save money.   I don't hate people from India, Im just not that good at understanding peoples accents most of the time.

     

    But I think this is a very bad move for Dell IMHO. 

     

    Do they charge for Spanish speaking tech support?

  • mk11232mk11232 Member Posts: 217
    Originally posted by Cleffy


    I find the Indian customer support better then the support you recieve in the US in most cases.  The Indian support technician is usually really nice.  They are also more inclined to send a replacement. 
    However, this isn't a cheap move by DELL.   It may even be a downright bad move to take as far as finances.  Long distance calls to India aren't cheap, and sometimes tech support can take an hour.



     

    Actually it's EXTREMELY cheap to make the calls to India.  India has setup a first rate infrastructure for phone-based support which is why every big company in the world is switching.  Many like to transfer your calls to a VOIP-like (not the same as voip but same prinicples on a much larger scale and much faster network transfer) which gives nearly instant communication back and forth.  If they were using phone lines there would be a horrible 3-5 second delay between talkers (and worse if you ever have to call people in Iraq).

    So Dell and other companies will farm out to India because it is extremely cheap.

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