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The Review of AoC = Fail
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Its a cold cruel world, indeed. Why does the OP need to pay money to join this cold cruel world, and be griefed in a game? Good, according to your reasoning, the OP should move to a new game. After all, its a free trial, he has yet to pay.
If the GM find it so much a trouble to reply, why not just send a short tell saying you can /crouch or something. Is it easier a reply and much less time consuming than to engage in a mockery dialogue? If GMs, lvl 80s and other members as represented by those replying here, seems to find so much fun making life unpleasant for a newcomer, why bother send out promo mails asking for people to retry the game? They need cannon fodders in AoC so you can toy around with their newness and land some insults?
Thank you for your elitism, you are surely the elite senior of the game AoC. Lets hope Avery and Funcom can do something to retify the damage. I for one, will now go to delete the email from funcom already in my mailbox. AoC is not yet ready for me. Yes yes I am a carebear, I do not know the world can be cold and cruel. I am not good enough for AoC.
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Why didn't the GM just reply: "Use crouch to get past them"?
GMs are there to help people, not to be wiseguys.
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I think the hostility that the OP is getting from the 'elitists' is due to the fact that his post title is 'The Review of AoC = Fail'. If the OP thinks that a game fails because he was unable to use the first port of call for questions (other players) or use his brain to work out an alternate route then he is very much mistaken. If you tell anyone that their game 'fails' then of course they are going to go on the defensive to protect the game that they enjoy playing.
I agree that the GM should have just told the guy to use crouch but to suggest that the game fails because of one GMs response, makes it worthy of flaming. The only thing that I can say in the GMs defence is maybe he wants to discourage the OP from contacting GMs regarding other 'trivial' issues in future. GMs are not there as a helpdesk (thats what other players are for), GMs are there as the last port of call if the issue is unable to be resolved elsewhere (other players or global chat).
I'm finding a lot of the 'new' players coming back for the re-activation are finding lots of trivial reasons to flame the game, which in my eyes is very disapointing. Thought people would have got over the poor launch by now and judge the game on its current merits, not on its history.
Edit: Typos
I enjoyed playing AoC even if it was not finished yet. The game itself was pretty good.
But customer support was very poor, esp. GM-Support which either was not available or (after queuing for hours) had no intenion to help at all. Fail. So i discontinued paying them and avoid Funcom in future no matter how many free trials they offer.
I prefer to pay my monthly subscription where support at least shows a little intention to provide me good game expierience.
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Yes I have enough basis to know coming here and posting what he did rewards the griefers further and is counterproductive, I have enough basis to know bothering GMs with trivial matters is a waste of their time and yours. He failed to avail himself of the simple solutions to his problem. You don't know what the GM said therefore you have no basis to criticize the GM for what he may or may not have said. These things are so common sense even someone non elite as myself can see them clearly.
You know the GMs are busy. So do I. But why do Funcoms hire them? To make life pleasant for clients. If they are so busy, they should not have type the ass long replies with the unnecessary mocking words. Just say "use /crouch". Your reply actually make the GM looks worse. They are busy but they feel the need to type in long replies and yet conveniently forgot to answer the question. The end result would be, many precious moments of the GMs are wasted and yet the client feel totally alienated and decided to abandon the game. So how good is this GM? What we are saying is, this GM deserved spanking. he wasted his precious moments online but ended up driving away 1 client. He could have done better at lower cost in terms of man-minutes.
Or maybe you feel like the griefers mentioned, that you derive satisfaction seeing the OP harassed and upset, that the extra man-minutes the GM spent typing to mock him adds to your level of "satisfaction". This is my guess, as I can see no other reasons why you feel the GM has done his job right. If I am wrong in guessing your motive, maybe you can supply your own version.
As for your ability to draw solid conclusions without knowing any solid details about this incidence, I am amazed, You can bring in all you personal knowledge of AoC, but we are not allowed to bring in our career long working knowledge about customer services. You also feel that mockery and insults (calling the OP a fail) by the elite members of AoC here is a good way to treat this Mr OP. Nice. You have just reconfirmed to me what kind of AoC community I might happen to greet if I resub.
Nice work. Another hole in the sinking ship. Sad AoC.
Well put and to the core.
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Yes I have enough basis to know coming here and posting what he did rewards the griefers further and is counterproductive, I have enough basis to know bothering GMs with trivial matters is a waste of their time and yours. He failed to avail himself of the simple solutions to his problem. You don't know what the GM said therefore you have no basis to criticize the GM for what he may or may not have said. These things are so common sense even someone non elite as myself can see them clearly.
You can't claim something is common sense just because you know the solution and then claim you aren't elite. It's like being Stephen Hawking and claiming that theoretical physics is trivial and common sense ... it's like the worse combination of begging for a compliment and false modesty.
And you're right, I don't know what the GM said, but neither do you. We can agree that the GM didn't say "crouch" and that "crouch" was most certainly the correct answer. Had the answer been a cheat, or theoretical physics, allowing for a non-answer would've been perfectly okay. Or, as others have pointed out their lack of promptness, why not just NOT answer?
Regardless of who was right at the beginning of the conversation, taking five minutes to say they didn't have a minute to spare most certainly puts them in the wrong and is all the basis any reasonable person needs for criticism.
You obviously encountered some idiots there, every MMO have gotten that type of players. However as many have said there are 2 extremely simple solutions to how to get past them. Crouch is one of them, Hide is another. The GM's response is taken out of context since we don't know the full conversation so not much to say there other then he could have told you about these 2 options. If this experience was enough to put you off AoC I would simply suggest do npt ever play another MMO, because you will encounter idiots in MO games. It's the sad truth.
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
You are wrong GMs are there for Trivial issues and anything the game has a problem. Be it people or bugs.
What does a GM do?
Look after the game and players
Every game i have played if you connect a GM he is suppose to help you in anyway not tell you there is a workaround so screw off.
The OP isnt saying fail to the game itself more of the service and community. 2 griefers and the support is allow griefers.
The workaround isnt a way of saying it is fixed or it was suppose to be in the game. Workarounds are bandages that the programmers put in place so they dont have to deal with the issue are that time anymore.
And to have workarounds isn't a good thing cause with that coding could be messed up later date when putting in a new code.
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You are wrong GMs are there for Trivial issues and anything the game has a problem. Be it people or bugs.
What does a GM do?
Look after the game and players
Every game i have played if you connect a GM he is suppose to help you in anyway not tell you there is a workaround so screw off.
The OP isnt saying fail to the game itself more of the service and community. 2 griefers and the support is allow griefers.
The workaround isnt a way of saying it is fixed or it was suppose to be in the game. Workarounds are bandages that the programmers put in place so they dont have to deal with the issue are that time anymore.
And to have workarounds isn't a good thing cause with that coding could be messed up later date when putting in a new code.
The so called workaround here was implemented to give peopel a way to get past others who tried to block then. In WoW a workaround like this isn't needed as the characters aren't solid objects. AoC have that and you cannot walk through a horse or players unless you use crouch or hide. It's part of the gane mechanic and the OP clearly shows he didn't read on his abilities or really spend a lot of time trying to figure out what to do to get past them. Support could have been better, but the 2 skills that are meant to avoid people from blocking you has been there for ages now and are working very well. They are a part of the game mechanic.
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
Hardly a review more of one bad experience, I still play it and its good in MY opinion (see the difference?)
The reason why the GM didn't tell him to crouch is because while its a small piece of information, GM's are not allowed to give out game play tips of any kind. At least this is how it is in every MMO I have dealt with GM's. Its not their job, the only disputes they are to handle are ones completely out of the players control and as many people have stated, it wasn't, he just didn't know he could solve the problem himself. Not only is it not their job they will generally get in trouble for it. This type of policy isn't exclusive to AoC either.
The two examples given from WoW are very different. Someone being annoying, being reported and automatically ignored isn't special at all, they just added a automatic ignore to the report function opposed to doing it manually. Someone getting in trouble for ninja looting was indeed out of probably several players control to resolve so it was appropiate for a GM to get involved.
AoC and Funcom have never been famous for having great customer service.
Or for having a great community for that matter...
Looks like nothing has changed.
You are wrong GMs are there for Trivial issues and anything the game has a problem. Be it people or bugs.
What does a GM do?
Look after the game and players
Every game i have played if you connect a GM he is suppose to help you in anyway not tell you there is a workaround so screw off.
The OP isnt saying fail to the game itself more of the service and community. 2 griefers and the support is allow griefers.
The workaround isnt a way of saying it is fixed or it was suppose to be in the game. Workarounds are bandages that the programmers put in place so they dont have to deal with the issue are that time anymore.
And to have workarounds isn't a good thing cause with that coding could be messed up later date when putting in a new code.
I'm sorry I dont agree, if all GMs where expected to deal with 'trivial' issues that can be solved by using a bit of ingenuity then the queues to get game breaking issues resolved would be even longer. The other day for example I got stuck behind a box and was unable to move (yes I tried /stuck several hundred times (exageration) and it didnt resolve it), it took me over an hour to get a response. If I found out that this was due to people like the OP wasting the GMs time with 'trivial' requests like this then I wouldn't be happy.
I state again GMs are not there to hold your hand in game, they are there to resolve issues that you are unable to resolve yourself by either asking someone else or posting in the global channel.
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine.
Alltern8 Blog | Star Wars Space Combat and The Old Republic | Cryptic Studios - A Pre Post-Mortem | Klingon Preview, STO's Monster Play
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine.
The one thing everyone should do when starting to play a game is to read the controls and abilities to what you can do. Fail to do so and you can only blame yourself if you don't get things done :P
And if you have to be elite to do this, then I think it's time that the entire human race is wiped :P
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine.
The one thing everyone should do when starting to play a game is to read the controls and abilities to what you can do. Fail to do so and you can only blame yourself if you don't get things done :P
And if you have to be elite to do this, then I think it's time that the entire human race is wiped :P
Agreed. We as a society are a group of apologists. Instead of manning up and accepting our faults we seek to spread the blame to others.
We joke around about that one McDonalds lawsuit with the Hot Cofee but at the end of the day when we make it "okay" for people to be idiots (ie, having a problem and NOT consulting with New Player Help {they have a SPECIFIC channel for this people} first and instead petitioning a GM who is busy dealing with issues that actually deserve his attention) we enable people like that old hag in the McDonalds case to be the kind of people that they are.
Personally, I'm sick of apologizing for these kinds of people.
Alltern8 Blog | Star Wars Space Combat and The Old Republic | Cryptic Studios - A Pre Post-Mortem | Klingon Preview, STO's Monster Play
Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you".
That sentence is quite a bit longer than typing "Try Crouching", which would have made more sense as well as being faster to type.
The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom.
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail.
Yet none of us have enough basis to see bad GM customer handling skills.
Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine.
The one thing everyone should do when starting to play a game is to read the controls and abilities to what you can do. Fail to do so and you can only blame yourself if you don't get things done :P
And if you have to be elite to do this, then I think it's time that the entire human race is wiped :P
Agreed. We as a society are a group of apologists. Instead of manning up and accepting our faults we seek to spread the blame to others.
We joke around about that one McDonalds lawsuit with the Hot Cofee but at the end of the day when we make it "okay" for people to be idiots (ie, having a problem and NOT consulting with New Player Help {they have a SPECIFIC channel for this people} first and instead petitioning a GM who is busy dealing with issues that actually deserve his attention) we enable people like that old hag in the McDonalds case to be the kind of people that they are.
Personally, I'm sick of apologizing for these kinds of people.
What you say is sadly very much the truth, looking at how a lot of humans behave today they always look to blame others for their own mistakes. The example you mentioned with the coffee is one of the things that proves this very much. The company I work for when we ship good to the US we actually have to put a screw on our pump to prevent the customer from taking off the lid that protects the pump and stick their finger into the mechanic easy. It was very much needed so that the reseller over there wouldn't be sued if some idiot actually did it. This of course can to a large extent be blamed on the how the justice system in the US works. If someone tried the same thing in many of the eu lands then they would be laughed at for being a idiot.
A lot of the same we wee in online gaming too, people play a game they don't quite understand what they are doing and they are blaming their class or the game for them not being able to play properly. OP is an example on someone not knowing what his abilities where able to do, so instead of just crouch and pass by these people who were blocking he make a big issue out of it and try to get some sympathy.
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
And you have proof of the GM's being told not to ban anyone where?
People are getting banned still, but as in any MMO banning players isn't something that is done unless they can prove the player actually brakes the rules. When I played wow I reported people using bots to play their character, it was obvious they were cheating as the bot followed the exact same path each time and it's movements were obviosuly from a programmed route. The GM told me he would look into it and I reported the same guy daily for 2 weeks, guess what he never was banned. Even tho he admitted on unofficial forums that he had been using this system. I have reported people in AoC that hasn't been banned for similar things, and other who has been banned for exploiting. But it all comes down to how the exploiting is done and if the GM can gather enough evidence that the player indeed was exploiting. And that is a bit harder then we like it to be because they cannot simply trust a players word, they have to see it themself.
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
To make money you must be able to sell your product. Does not matter how dumb the customer is, if the GM is not able to explain a "crouch" command and someone cancels his subscription due bad support then Funcom is dumbest and makes less money. The lost customer wont cry and miss AoC.
But the customers are also expected to read the manual and learn to use the product themself too. no matter what product you sell, that is the basic thing you expect from your customer.
Playing: Battlefield - Bad company (Xbox360) Arma2, DFO (PC)
On my radar: TSW, MO
MMO's played: SWG (pre cu/cu), WoW, AoC, WAR, DFO, Planetside
MMO's that I have tested: Lotro, L2, Aion, Ryzom
Avery, Funcom are you listening ! Ahh probably not
MAGA
This is just another sign of Funcom failing to bring in new subs. As the servers get fewer and fewer and the population declines all you are left with is die-hard fans that can't take any criticism no matter how small. The OP was so pissed he took the time to report the griefers and come here to let others know of "his" experience. How many do you think just logged out and uninstalled?? The replies to the OP show what kind of community is left in AoC, unhelpfull, apologist and elitist. Those attitudes would be fine if Funcom wasn't trying to attract new ppl, but they are. The client has improved since launch but the community has become bitter towards anyone with a complaint, no matter how small.
Bottom line is AoC needs new blood but as long as they don't have helpful GMs and bitter apologist for what few subs they have left the game is going to continue to stagnate (ie. AO).
But the customers are also expected to read the manual and learn to use the product themself too. no matter what product you sell, that is the basic thing you expect from your customer.
It isn't even an issue of what the customer expects from Funcom or vice versa. It's what the OP expects from us. He expected support when really he just deserves ridicule. And the people that actually support him (obviously AOC Haters) help feed this problem of complacent stupidty.
This entire thread can be summed up by 1 simple phrase. RTFM.
Also to the brain trust above me, you're not using the word apologist in anything even remotely close to what it's actual meaning is. Don't worry though, I'm sure there will be plenty of people perfectly willing to become apologists on your behalf. After all, lack of literary ability is also Funcom's fault.
Alltern8 Blog | Star Wars Space Combat and The Old Republic | Cryptic Studios - A Pre Post-Mortem | Klingon Preview, STO's Monster Play