I got this message for Ayase, and as you know, no launch can be perfect, however...as ayase says: I'm going to disagree with anyone who is saying that we've had a "bad launch". It's been fantastic. So many players logging in at once, and our servers are going strong. A separate matter is the one about queues. There are queues, yes, and the ones of the most popular servers are long. One of the easier decision any development team makes when developing a game is what user amount to optimize it for. Aion was designed to run good with low, medium or high amounts of players, but as with any game -- not too many at the same time. That doesn't make sense from any perspective. The game would then be designed to cater best to masses of people present only during sub-1% spike time spans of the game's live service, and during these initial rushes of players logging in the concurrency would skyrocket if we didn't put some type of limit on it. Our queues were implemented to nurture Aion's long-term health. We don't want to see a scenario where servers get beaten up, left shaking out of fear on the sidewalk, already during the first hour. We don't want to see a scenario where we put too many servers online resulting in a barren wastelands of empty worlds once the initial rush settles down. We're dynamic in the way we manage our servers, and we want to be open about this. If we see that queues are still long in a while, we'll look into opening up new servers; we'll look into tweaking maximum concurrency and maximum queue size limits. You will be able to log in - perhaps not right away - but the queues will settle down. I've played MMO's for a long time, just as many of you guys have, and I've witnessed queues before. I'm an Aion player just as you and I'm witnessing them now. I know how annoying it is to wait, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make. (Source: http://www.aionsource.com/forum/1356447-post.html) So, please understand that Aion's launch is optimal, plz don't be mad, be patient and thankful.
One question I would like to ask about this . . . Ayase, do you wait in the queues yourself? Are you trying to tell me, Ayase, that you don't have an internal account that bypasses the queue? I worked for Mythic as a CSR, and I had an account that bypassed all queues. I never . . ever .. . had to wait in a queue.
Furthermore, Ayase, do you mean to tell me that you don't have more than once account. I was given two accounts for Warhammer, both of which bypassed the queue. I am confident that you have more than one internal account yourself.
That being said, I call total BS on your statement "that's an investment I'm personally willing to make." Why do I call BS? Because you're not personally making the investment. Frankly, you admitted you play AIon . . so in truth . . your account is adding to the problem rather than "investing" in the solution.
Yes, I worked for Mythic. I am familiar with how launches work. But that is nothing to brag about. Everyone else has a pretty darn good idea about launches, too. At its most complicated, it's simply common sense.
Whether or not he was in a que he can understand the issue. Even WOW had ques. Why do you see fit to ask this unimportant question? I think everyone needs to stop and look at the big picture. Server stability is important If the server is full then its full. What do you want to crash the server then talk trash about how the game sucks? His investment is having to endure the people talk about the ques but in the end it is for the good of the game. Im sure that they want everyone to have fun but some poeple will not be happy no matter what you do.
When there are servers available without a queue, none of you have any right to complain. You just picked the wrong server. If they limited the number of people allowed on a server, you'd be complaining that you couldn't join that server... yet when they don't limit it and you end up with a queue, you complain about that. The fact is, the complainers are whiners who are looking for a reason to be happy. They're simply being unreasonable. I have still never had to wait to get on to at least one of the servers where I have characters. Never.
So what your saying is, you have tried to log in, seen a queue and went to a different server and made characters so if you got a queue, you can just go play an alt. Eh, whatever. I am not an alt person. I start with one and I continue with it till I get bored and maybe try some others. That doesnt happen until I get way up there in levels though.
Whining or not, everybody still PAYED for this game, so if they can't play, then they have the right to complain. You can call it whinning if you want, you would be wrong, but you could do that.
I find it kind of amusing that you see it as being unreasonable. What is unreasonable about it? Its the luck of the draw on if you picked a server that isnt over populated. Did you think I was unreasonable in wow waiting for 3 months of queues before quitting? Considering there, Before they had this big rush on our server, we had never had a queue in over a year. So again, I dont think anyone is being unreasonable in wanting to play the game that they bought and are paying monthly fees for.
whats is unreasonable is complaining about a que on a full server. Its like going to a theme park and complaining about the lines. You know its going to happen. If you had a solution to a problem would you not take it?
Just sit tight and wait your turn. Honestly I still can't believe people are making a huge deal about such an insignificant issue.
It's not an insignificant issue to not have access to a service for which you are paying.
I am opposed to headstarts in principle, but people ought to get what they paid for. A player would support that, why don't you?
If they offered a one-time character transfer after a couple of weeks, people could get in and start their characters on a less-populated server, then transfer to join their friends or guild.
"" Voice acting isn't an RPG element....it's just a production value." - grumpymel2
Yeah, we know why they have server queues, the issue is they should have been able to foresee the numbers they needed to support better than they did and make sure they could at least handle it better than they are... Like I've said on other threads and on other sites, no access to the game is no access to the game, whether it be from the servers crashing or artificial server limits via queues. Either way people are unable to get into the game for several hours... it's unacceptable either way.
Did you even read the OP? Its not the lack of servers. Its the lack of people choosing different servers. its your choose to pick the full server and wait? How is this NCsoft fault again? Their only fault at this point was the pre-select.
Yes I'm voicing my outrage about Q times. It's absurd. Why is it hard for you to wrap you're head around the concept that when busy people find time to play getting hit with a 2 hour wait time doesn't work? Were I a subscriber, I'd view it as a breach of contract ... paid for service undelivered. But since I won't be a subscriber at this then I'll just move along and shake my head in disbelief at the # of potential customers AION lost in September. Another classic in the annals of product eff ups.
Its not that we can't wrap our head around your outrage, its that you are yet to see the whole picture. There is a que for a reason and if you had half a brain you would know why by now.
Well, I don't know if they're trying to bump off some dead weight (AFKers), but right now there are two servers down and the rest are full with very long queues. We'll see how they handle this - one has been down for over two hours.
thats so pathetic.. NC knew that many players will play aion but they didn't open enough servers.
I've no doubt its quite calculated on their part. They knew there would be spikes. They are betting that most people will be willing to tolerate them until the launch spikes smooth out. That saves them hardware/bandwidth costs, at the expense of losing some players who are put off by the lines. Only time will tell if their calculations work out.
Newly released game so it shouldn't be suprice that queue times are up and servers down. Time has wiped all memories from wow,war,aoc etc releases....it's was all there too.
Newly released game so it shouldn't be suprice that queue times are up and servers down. Time has wiped all memories from wow,war,aoc etc releases....it's was all there too.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
Newly released game so it shouldn't be suprice that queue times are up and servers down. Time has wiped all memories from wow,war,aoc etc releases....it's was all there too.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
WAR had no queue but that's because they over shot their server estimate by about 25. Jacobs..what an idiot. I hope that Paul Barnett is out of a job.
Last night I sat in a Q for 1 hour 32 minutes, tonight it's only 45 minutes.... 800+ people.
Hopefully this is a sign that soon the queues will disappear all together. I really REALLY hate finally getting home after a long, rough day and wanting to play for my precious 2 hrs before bed and having to spend an hour of it looking at a queue box. Maybe I'm spoiled but I never had a queue in any other game except 3 times in WoW.
I've crashed several times while playing also... but I contribute that more to Vista and 2GB of RAM than Aion.
Newly released game so it shouldn't be suprice that queue times are up and servers down. Time has wiped all memories from wow,war,aoc etc releases....it's was all there too.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
WAR had no queue but that's because they over shot their server estimate by about 25. Jacobs..what an idiot. I hope that Paul Barnett is out of a job.
Hmm... i have queue for war, for both Darkland and Ironclaw in the begining, even Khaz'gorath (WoW) 1 year after launch.
That said its better for the benefit in the long term, dont let what happen to War happen to this game...
Comments
One question I would like to ask about this . . . Ayase, do you wait in the queues yourself? Are you trying to tell me, Ayase, that you don't have an internal account that bypasses the queue? I worked for Mythic as a CSR, and I had an account that bypassed all queues. I never . . ever .. . had to wait in a queue.
Furthermore, Ayase, do you mean to tell me that you don't have more than once account. I was given two accounts for Warhammer, both of which bypassed the queue. I am confident that you have more than one internal account yourself.
That being said, I call total BS on your statement "that's an investment I'm personally willing to make." Why do I call BS? Because you're not personally making the investment. Frankly, you admitted you play AIon . . so in truth . . your account is adding to the problem rather than "investing" in the solution.
Yes, I worked for Mythic. I am familiar with how launches work. But that is nothing to brag about. Everyone else has a pretty darn good idea about launches, too. At its most complicated, it's simply common sense.
Whether or not he was in a que he can understand the issue. Even WOW had ques. Why do you see fit to ask this unimportant question? I think everyone needs to stop and look at the big picture. Server stability is important If the server is full then its full. What do you want to crash the server then talk trash about how the game sucks? His investment is having to endure the people talk about the ques but in the end it is for the good of the game. Im sure that they want everyone to have fun but some poeple will not be happy no matter what you do.
So what your saying is, you have tried to log in, seen a queue and went to a different server and made characters so if you got a queue, you can just go play an alt. Eh, whatever. I am not an alt person. I start with one and I continue with it till I get bored and maybe try some others. That doesnt happen until I get way up there in levels though.
Whining or not, everybody still PAYED for this game, so if they can't play, then they have the right to complain. You can call it whinning if you want, you would be wrong, but you could do that.
I find it kind of amusing that you see it as being unreasonable. What is unreasonable about it? Its the luck of the draw on if you picked a server that isnt over populated. Did you think I was unreasonable in wow waiting for 3 months of queues before quitting? Considering there, Before they had this big rush on our server, we had never had a queue in over a year. So again, I dont think anyone is being unreasonable in wanting to play the game that they bought and are paying monthly fees for.
whats is unreasonable is complaining about a que on a full server. Its like going to a theme park and complaining about the lines. You know its going to happen. If you had a solution to a problem would you not take it?
It's not an insignificant issue to not have access to a service for which you are paying.
I am opposed to headstarts in principle, but people ought to get what they paid for. A player would support that, why don't you?
If they offered a one-time character transfer after a couple of weeks, people could get in and start their characters on a less-populated server, then transfer to join their friends or guild.
"" Voice acting isn't an RPG element....it's just a production value." - grumpymel2
Yesterday I had to wait for 1.5hrs to enter the server of my choice. That was quite a wait for a pre-start. Today however the wait was only 3mins.
It also seems to have taken them about a day to fix whatever issues their accounting system had with the pre-order bonus items.
I see the problems, but I also see very fast solutions to them.
Did you even read the OP? Its not the lack of servers. Its the lack of people choosing different servers. its your choose to pick the full server and wait? How is this NCsoft fault again? Their only fault at this point was the pre-select.
Meh, they don't want to open new servers and have to close them 2 months later
Its not that we can't wrap our head around your outrage, its that you are yet to see the whole picture. There is a que for a reason and if you had half a brain you would know why by now.
Well, I don't know if they're trying to bump off some dead weight (AFKers), but right now there are two servers down and the rest are full with very long queues. We'll see how they handle this - one has been down for over two hours.
so siel is down said low a moment ago went to log back in after making my character and getting her to lvl 5 and server is down
thats so pathetic..
NC knew that many players will play aion but they didn't open enough servers.
-The Chronicles of Spellborn-
Czelsior - Wrathguard LvL 50 -Dorzhan
Kaiyn - Trickster LvL 50 - Deiquonril
TCoS Gameplay videos
http://www.youtube.com/user/czelsior
I've no doubt its quite calculated on their part. They knew there would be spikes. They are betting that most people will be willing to tolerate them until the launch spikes smooth out. That saves them hardware/bandwidth costs, at the expense of losing some players who are put off by the lines. Only time will tell if their calculations work out.
Siel is back up. Good work NCSoft. Hope the rest fare as well.
Well, the good news is that servers seem pretty balanced:
Europe - uk.aiononline.com/livestatus/server/
US - na.aiononline.com/livestatus/server/
Overall, it seems that Asmodeans are more popular by a small margin.
Newly released game so it shouldn't be suprice that queue times are up and servers down. Time has wiped all memories from wow,war,aoc etc releases....it's was all there too.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
WAR had no queue but that's because they over shot their server estimate by about 25. Jacobs..what an idiot. I hope that Paul Barnett is out of a job.
Last night I sat in a Q for 1 hour 32 minutes, tonight it's only 45 minutes.... 800+ people.
Hopefully this is a sign that soon the queues will disappear all together. I really REALLY hate finally getting home after a long, rough day and wanting to play for my precious 2 hrs before bed and having to spend an hour of it looking at a queue box. Maybe I'm spoiled but I never had a queue in any other game except 3 times in WoW.
I've crashed several times while playing also... but I contribute that more to Vista and 2GB of RAM than Aion.
No bitchers.
Thank you! everyone is acting like ques are a new thing. I can't remember a lauch that I particpated in that didn't have ques.
WAR had no queue but that's because they over shot their server estimate by about 25. Jacobs..what an idiot. I hope that Paul Barnett is out of a job.
Hmm... i have queue for war, for both Darkland and Ironclaw in the begining, even Khaz'gorath (WoW) 1 year after launch.
That said its better for the benefit in the long term, dont let what happen to War happen to this game...
RIP Orc Choppa