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STEAM USERS: YOUR WARNING IS HERE
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I just have to add my voice that you really are a fool. Not only does Steam warn about the DRM, the DRM is Ubisofts doing. Ubisoft is the one that is using that DRM and making your stay online. NOT steam. For you to go on a rampage and blame Steam for another companies doings.. is just sad
First lets start with "Terms and Agreement" or ToS or EULA or anything like them are not legal contracts, me click yes is not the same as me signing a contract. You can and will win in a court of law with the right lawyer but it will cost you. Just like back in the day in arcade rooms, the sign that read "Play at your own risk" is not a legal sign and can be challenged in the court of law.
Unless you physically sign a contract or verbly comit to the contract it is not legally binding and can be challenged in any court of law.
Second True its the hackers that caused most companies to move to DRM but how far these companies have taken DRM is out of control. You play a single player game you have to be connected to the internet 24/7? That is crap.
You're not going to be able to stop release groups, they cracked Ubisoft's DRM basically the day it was out in the games.
We'll see what companies will do in the future. Seeing as Ubisoft's latest and greatest idea was cracked basically the day it came out, they just screwed over the people who actually bought the game (Ubisoft that is) if things go wrong.
Not a steam issue.
Actually as far as I know it hasn't really been cracked that as I have read on other news sites was an exaggeration.Apparently whilst said crackers have the game in a playable state,it is currently unknown if it's 100% playable and complete and as far as been reported you cannot save your games.I'm pretty sure if this has changed it would be big news all over the web right now.Do I think they will eventually crack it completely? Sure given enough time anything is crackable.DRM exists really not to stop this but to prolong the time between release and being cracked.
Agreed not a steam issue at all.Seems to be both a Ubisoft problem and a customer problem.From the scant information given here and the general attitude of said poster,it would not surprise me if this went to court,that Valve would be found to have acted with due diligence and that the poster was in fact the one acting in an unreasonable manner.But of course I doubt we have or will ever have all the unbiased facts.
No offense intended, BUT, in a retail environment if you purchase software and it comes back opened then you can't return it. That part is very upfront with most retailers. Steam is no different if you purchase a game and install it then technically you opened it, and can't return it.
Now I know this sucks but look at it from this point of view, I go out and buy a new release from steam lets say silent hunter 5 or whatever, I then download it try it out, then log off and hack the download so that I can now throw it up on a torrent. I do all of this within the first 24hrs, then I try to return it to get a refund, if they give it to me then I successfully hacked a game and got it for free. So what I am saying is no matter how legit you might think you are buisnesses have to think of the worst in order to ensure piracy is at its lowest point. I know this sounds stupid but I believe if you bought it and installed it then you should not be allowed a refund and I really do back up steam on this case.
Your second point invalidates much of your first. We'll never know if a chargeback is warranted if the credit card companies are biased in favor of the retail customer. It's more expensive to fight a chargeback than just let it slide, most are never challenged. The company is also the customer. Credit card companies make money from both ends. If you chargeback often they will drop you, raise your interest rate, and flag your credit profile. Charge backs cost them money too. They'll figure out and act if you're abusing it.
No they absolutely will not. Please stop spreading lies about chargebacks. It helps no one when you try to make people too afraid to use them.
If you abuse your credit cards they will act. Don't believe it? Read your credit card agreement. People shouldn't be afraid to charge back if it's warranted. They should be afraid to abuse them. There are companies that maintain databases of chargeback abusers and your credit card can be refused based on it. I've given my proof, it's in the fine print you sign for a credit card. Where's yours?
Actually, you did not provide any evidence, you simply made claims. Chargebacks are not tracked by credit bureaus, and there is no penalty for using them.
This is what the California Attorney General says about chargebacks: ag.ca.gov/consumers/general/credit_card_chargeback_rights.php
Notice there is absolutely no mention of penalties to card holders who ask for chargebacks. In fact, chargebacks are mandated by law and can't be used to penalize the card holder (the specific laws include: the Truth and Lending Act in the United States: en.wikipedia.org/wiki/Truth_in_Lending_Act, and the Electronic Funds Transfer Act: en.wikipedia.org/wiki/Electronic_Funds_Transfer_Act, notice that neither mention any penalties to card holders for using chargebacks.)
Even if the fine print on your credit card agreement says that you will receive penalties for issuing chargebacks, such fine print is not legal. The fine print on such contracts can never go against or replace laws in your state, province, or nation.
Here are more websites on chargebacks:
- www.essortment.com/all/creditcardchar_tvsj.htm
- www.which.co.uk/advice/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-visa-debit-cards/index.jsp (here is a British site for those "across the pond.") www.consumer.org.nz/reports/credit-card-chargebacks (here is a New Zealand site for those across the even bigger pond.) www.financial-ombudsman.org.uk/PUBLICATIONS/ombudsman-news/3/plastic-cards.htm
Notice that absolutely none of these sites mention chargebacks being tracked by credit bureaus or causing penalties to card holders? Don't you think they would mention important information like that?Now, I ask you again to STOP FLAT OUT LYING ABOUT CHARGEBACKS.
You definitely have rights.
But there are always two sides, if the consumer can chargeback all he/she wants there has to be something that can hinder the consumer somehow in the long run. Just use it wisely when you can and have exhausted all your options. Remember to read policies and all that jazz too.
Just some links I found interesting.
http://www.askmrcreditcard.com/creditcardblog/pitfalls-to-chargebacks/
http://www.huffingtonpost.com/2010/03/04/bad-customer-credit-card-chargeback-blacklist_n_485227.html
http://www.merchantcouncil.org/merchant-account/fraud-chargeback/chargeback-fraud-illegitimate.php
No because the issue wasnt that he cared about the DRM, its that the DRM iteself was blocking him from playing.. So he did not wantt o deal with this constant headache.. and wanted a refund.. Yes he know hates DRM and will never buy it again.. moot point.. he got it.. it didnt work, he wants a refund.. he's not getting it because of some OFFLINE time tracker... now he is getting a refund through the alws of his state... and Steam says go ahead try it.. we wil suspend and take ranson your entire account trying to trump the law..
Again poeople need to read the point and whats going on, and heed the warning, what steam can do in the future if any problem arises between you and them.
Thanks for your opinion, actually we dont want the refund.. OP says he cna care less about his account.. He is a man of princpical.
He is going to find out for all of us.. just how much ransom steam will use when you do a chargeback on a item your state gives you laws to get a refund wiht... Again, he care lessa bout the 12 hours of play.. its irrelevent... the story here is
STEAM WILL HOLD YOUR ACCOUNT WHEN YOU RIGHTFULLY USE YOUR CONSUMER RIGHTS TO GET BACK WHAT THEY WONT GIVE...
This has nothing to do with DRM, who's the problem, who's right or wrong.. Its consumer rights and a game company is about to get a law changed if lost that will prevent them from using your previous purcahses against you...
Anyone who wants to step up and protect their accounts best start doing so.. The more games steam sells, the more they control the monopoly.. another thing we fought in this country to avoid
And yes digital distributiion is a monopoly. go see if you can open up a store like steam today..
Maybe its just me that thinks Steam is a great way to buy and play games, I am an avid gamer, I buy games on a regular basis and most of the time I just dont have the time to go around shopping for them, or just dont have the patience, some days I get home and I really feel the urge of playing a different game, I dont want to wait to order from Amazon, or go to the shop.
I go to the steam shop, browse a little bit, sometimes even find a good deal, buy it, download it and play it, thats why Steam is great, dont have to keep CD's and manual updates, if I have to format I can just install all my games again over night everything ready to go. The people complaining about being online REALLY?! Its 2010, I spend my whole day connected to the internet, If my internet goes down for any reason for more than 10 min I will be calling my ISP and they will sort the problem within the hour ( this has only really happened to me once, and someone cut one of the wires on the distribution box in my area was sorted within an hour).
The only reason not to use Steam is the situation one of my friends keeps telling me about, when the apocalypse happens there wont be internet and I wont be able to play the games offline
.
About the shit games, I am gonna be honest maybe its not the right attitude but I have never really asked for a refund, its entertainment, if I couldnt afford it I wouldnt have bought it, if its a bad game, I just toss it into my game collection and mentally stamp it as terrible, I may even came back after a while and play it again, hell I even have unopened games on my shelf *gazes at LOTRO unopened copy* (used the trial code that also came with it then decided it wasnt worth my time), regarding the specific incident with the DRM from Ubisoft it is experimental, maybe its bad, Ubisoft servers got hacked recently which probably doesnt help, take it up the chin and wait for a fix or just take it as a bad purchase.
I also find it funny people using the chargeback system so loosely nowadays, by company standards chargeback is a behind the back thing, if you do this to a company then they have every right to not provide any further services to you, for all they know you could just be doing that because you wanted to see the game and get a refund, furthermore you refuse to go through their support channels.
Dude. Give it up.
Why because you know he will become victorious and make you look bad in public..
He told me earlier then responded to him aagain, telling him he had to go through support court to get his refund. Kinda like you get a driving ticket, you have to go through training to get the ticket removed and money back....
Seems Steam is applying this phoney concpet, knowing noone in their right mind is going tio play email games for 5 days....
Steam thinks they can make a 5 day pschool a process before issuing refunds.. LOL
Not gonna happen... My consumer rights protect me and the OP and thats all he needs..
Wow.
Seems like corporate trolls have been sent to the Steam Silent Hunter 5 forums to stop the bleeding going on there..
All of a sudden a forum that was 99% flaming mad and upset, has now turned into a forum of rose petals and praise..
Lol, i mean wow how a forum changed overnite... cant see one complaint now, after there was hundreds...
the frew they left remain and ousted by a few of the same guys repeat posting hjow great the game is..
Thats whats going on this world today.... Everything is a facade... a cover up.. A lie...
What happens when the common people know you are a lie... the world is soon doomed.
This whole thing just seems wrong to me.
I can totally understand companies wanting to protect their hard work and effort (UBISOFT) and I can also understand Steam in trying to troubleshoot the problem BUT I can also understand the OP.
They way I see it is that Steam is a retailer in this case, at this point OP has simply purchased the game, not used it, regardless of the problems with the DRM, if an item sold is not fit for purpose i.e. not useable for whatever reason, the purchaser IS entitled to ask for a refund.
So now the bit that worries me is that after legitimate purchase and use of his games library to date is that Steam can block access to them over a dispute over a single purchase. Whatever way you look at it, that just isn't right.
Look at it this way, If I bought a faulty CD from a store and wanted a refund which they disputed, should they have the rights to come to my house and remove all the previous CD's I'd bought from them?
Bottom line, DRM is Ubisofts problem, agreed... The retail of said game in this case is Steams problem, this is clearly a retail problem. Steam should refund or credit.
You can't wake a person who is pretending to be asleep. ~Navajo Proverb
https://support.steampowered.com/kb_article.php?ref=4938-WTDF-9465
http://store.steampowered.com/subscriber_agreement/
It is amazing what a little research can do.
EDIT:
http://ag.ca.gov/consumers/general/credit_card_chargeback_rights.php
Exocide
Be careful Mister_Bit. You made sense, your opinion was intelligent, and you did not attack anyone. Some people will instantly abuse the troll reporting tools because of it while others will post some insanely stupid comment about the EULA, which of course is not really a legally binding contract and is notorious for not holding up in court.
You nail the jest of the whole problem that I am having here because I am also a Steam user. If I someday have a problem, I get banned, or what not I instantly lose my ability to play games I have PURCHASED just because I have to use their service to play them? In essence, they can sell you products, ban you, and you then cannot use products you legally purchased?
For all the clowns here who defend Steam religiously, in terms of them being able to ban for a chargeback and deny access to their games, you should stop and think a moment about what you are supporting. You are supporting a company taking someone's legally purchased games from them and denying them access to playing them because that person has an issue with one of the games and seeks legal methods to get his money back? Yes, I know, chargebacks can be abused and I have no doubt there is numerous people who do abuse them. However, think critically for a moment, think beyond black and white and understand the real issue at heart here.
I do agree the problem is with UBISOFT, and in terms of the OP not wishing to get things resolved through technical support, says he/she maybe lazy. However, anyone who does defend Steam's stance on ransoming the games as leverage against customers is a complete and utter piece of dog dung and it is mindless sheep like you who allow corruption to flourish.
splat
i honestly want to know i thought that drms were ruled invasion of privacy due to the fact that companies werent telling the customer it was installing stuff on the comp and the only way to remove it was a rootkit that they had to give out to those with the drms installed on comps and replacing the discs with ones that didnt have it that could be music cds though still cant be good ill have to look that up...
only if the DRM giving away info to the company about u plus the company has to tell you the customer it there is a DRM (most games have them now anyways) but in the Agreement it we all hit accept to the companys put a few lines in there.
IN THE FACE!
Be careful Mister_Bit. You made sense, your opinion was intelligent, and you did not attack anyone. Some people will instantly abuse the troll reporting tools because of it while others will post some insanely stupid comment about the EULA, which of course is not really a legally binding contract and is notorious for not holding up in court.
You nail the jest of the whole problem that I am having here because I am also a Steam user. If I someday have a problem, I get banned, or what not I instantly lose my ability to play games I have PURCHASED just because I have to use their service to play them? In essence, they can sell you products, ban you, and you then cannot use products you legally purchased?
For all the clowns here who defend Steam religiously, in terms of them being able to ban for a chargeback and deny access to their games, you should stop and think a moment about what you are supporting. You are supporting a company taking someone's legally purchased games from them and denying them access to playing them because that person has an issue with one of the games and seeks legal methods to get his money back? Yes, I know, chargebacks can be abused and I have no doubt there is numerous people who do abuse them. However, think critically for a moment, think beyond black and white and understand the real issue at heart here.
I do agree the problem is with UBISOFT, and in terms of the OP not wishing to get things resolved through technical support, says he/she maybe lazy. However, anyone who does defend Steam's stance on ransoming the games as leverage against customers is a complete and utter piece of dog dung and it is mindless sheep like you who allow corruption to flourish.
well when u agree to use steam you agree to play by there rules. As for the court thing eh good luck. just bite the bullet and get over it.
IN THE FACE!
Be careful Mister_Bit. You made sense, your opinion was intelligent, and you did not attack anyone. Some people will instantly abuse the troll reporting tools because of it while others will post some insanely stupid comment about the EULA, which of course is not really a legally binding contract and is notorious for not holding up in court.
You nail the jest of the whole problem that I am having here because I am also a Steam user. If I someday have a problem, I get banned, or what not I instantly lose my ability to play games I have PURCHASED just because I have to use their service to play them? In essence, they can sell you products, ban you, and you then cannot use products you legally purchased?
For all the clowns here who defend Steam religiously, in terms of them being able to ban for a chargeback and deny access to their games, you should stop and think a moment about what you are supporting. You are supporting a company taking someone's legally purchased games from them and denying them access to playing them because that person has an issue with one of the games and seeks legal methods to get his money back? Yes, I know, chargebacks can be abused and I have no doubt there is numerous people who do abuse them. However, think critically for a moment, think beyond black and white and understand the real issue at heart here.
I do agree the problem is with UBISOFT, and in terms of the OP not wishing to get things resolved through technical support, says he/she maybe lazy. However, anyone who does defend Steam's stance on ransoming the games as leverage against customers is a complete and utter piece of dog dung and it is mindless sheep like you who allow corruption to flourish.
If true this is something of a wakeup call, i only have a few titles purchased from Steam, but i've noticed that DRM is sneaking in more and more - and becoming more intrusive. And i have to wonder, why are these companies treating PC users like potential criminals - are these same measures being introduced into Console games too? It seems even Bioware, a company i thought was above such things, is getting in on the act, the last game i bought of theirs, Dragon Age:Origins, installs a process into your services.msc listings, (mostly background processes) if you try to disable it, or remove it, the game no longer works, as this is something that runs even though your computer isnt even using the game in question, i have to wonder, how long before there are dozens of these things all related to different games etc, using up system resources and gradually slowing your computer down more and more. I think personally we should have the option of whether or not we want to install these things, me, i've uninstalled DA:origins and i'll be thinking twice about purchasing another Bioware product.
Be careful Mister_Bit. You made sense, your opinion was intelligent, and you did not attack anyone. Some people will instantly abuse the troll reporting tools because of it while others will post some insanely stupid comment about the EULA, which of course is not really a legally binding contract and is notorious for not holding up in court.
You nail the jest of the whole problem that I am having here because I am also a Steam user. If I someday have a problem, I get banned, or what not I instantly lose my ability to play games I have PURCHASED just because I have to use their service to play them? In essence, they can sell you products, ban you, and you then cannot use products you legally purchased?
For all the clowns here who defend Steam religiously, in terms of them being able to ban for a chargeback and deny access to their games, you should stop and think a moment about what you are supporting. You are supporting a company taking someone's legally purchased games from them and denying them access to playing them because that person has an issue with one of the games and seeks legal methods to get his money back? Yes, I know, chargebacks can be abused and I have no doubt there is numerous people who do abuse them. However, think critically for a moment, think beyond black and white and understand the real issue at heart here.
I do agree the problem is with UBISOFT, and in terms of the OP not wishing to get things resolved through technical support, says he/she maybe lazy. However, anyone who does defend Steam's stance on ransoming the games as leverage against customers is a complete and utter piece of dog dung and it is mindless sheep like you who allow corruption to flourish.
I should point out I don't think mostly anyone is mindlessly defending steam.Several people including myself have pointed out we have in the past with no problems gotten refunds from Steam despite it's stated no refund policy and have found their customer service to be polite and helpful.I've never heard or read about something like this happening before and it's certainly worrisome if it is a precedent but it still sounds to me like most others that the OP took and unreasonable and aggressive stance and got treated with the same kind of response...not professional I grant you and maybe Steam needs to look into whoever CSR was at the time.
i wonder how much money UBIsoft is going to make with new DRM sh1t... cuz i wont buy any game with that crap.
Honestly this thread should be locked, the OP has ample enough information here to help aid him in his/her future decisions.
Nope plenty more to read here and learn, people still not comprehending the thread correctly and have many great opinions needed to be shared...
Dont forget to put your tin foil hat so they dont mind control you too and watch out for the black helicopters they are about to land.
Rav3n2, it is people like you who allows this practice to contiue. Immediately, you pull out the "tinfoil hat" line to discredit someone. Perhaps it is not as bad as he claims it is but you have to realize something. Ubisoft stands to lose a TON of money if people go to those forums, see the complaints, and decide not to purchase their product.
Why do you think companies like Atari remove the ability to post "I quit" threads in their forums for games like Star Trek Online? It looks bad and people view that as a sign that the game may not be as good as they thought it would be. You really think that Ubisoft, to save face on this, would not hire third party posters to make their product look good and distract potential customers from the real problems?
Why do you people continue to live in a bubble? Face reality man. Our world revolves around advertisement, propaganda, and misdirection. Until you learn this you will never see the true face of what our society is.
All of what you said is nice and all if and only if there wasnt any internet and Steam was the source of all game knowledge which it isnt, a 2 min search on google will reveal thousands and thousands of reviews and comments on the game and also about the DRM system Ubisoft is using.
If the OP couldnt spend an extra 2 minutes to double check information and read some more then its his own fault, the "Atari" forums and the "Steam Forums" are simply 2 drops in this big ocean and they hardly matter in the grand scheme of things, they could be shutdown right now and I will still be able to access the information I need to know about the state of any game.
Also a thing you seem to forget in your post is that there are two sides of the story, propaganda and misdirection does not come only from companies and their paid posting "puppets" it comes from the average customer as well, a good example is the amount of "hate" and propaganda we see against or in favour of certain games on this site, it sometimes feels like a religious cult and they wont let go.
At the end of the day I would rather believe my own experience and expertise in assessing which games and which opinions about the game I believe to be valid.
You yourself decided to pick the information you wanted from what you quoted I admit it was easy just to quote me on the tinfoil hat and use my comical approach to defend your cause, but when you look at the post I quoted you can see and I quote "the world is soon doomed." really does that make any sense to you, the world is doomed because of computer games and the companies DRM, we are at the brink of the apocalypse because Ubisoft put some cloud DRM system on their games.
I have learned that the OP has been refunded his purchase, and they have gone their separate ways..
I believe Steam themselves have opened their eyes and see bad publicity or a problem.... whatever, (at least i would if i was them) I cannot speak for them but I clearly see the problem.
I believe Steam should immediately make the following changes to their policy which I believe is more than fair.
1. If you dispute a charge and chargeback and Steam feels they have been frauded or whatever, then they should bar the end user account form any further purchases.. However they should clearly mark their policy, that they will not restrict previous purchases. This is way too unfair..
I think this is totally fair of both ends on a dispute.. A chargeback may be fraudulently used, im sure it happens, people say they didnt buy things or whatever, but when its used to defend a consumer right, where a store just refuses to refund, but consumer is protected by state law.. no company should be able to hold previous purchases, or other property to enforce power in use of a non legal judgement..
If Steam feels they have been frauded, they do have resources to reverse a chargeback or seek legal action, or even collection, they should not have an upperhand of leveraging someones goods to use in their favor.
To me that sounds fair, what do you guys think?
What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.
Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.
What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.
Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.
You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.
Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.
Thanks for sharing though
Also, I never cared for steam as a service, i always seen it as a monopolistc angle to grow a business. No real features are there. Cant even send a message to a friend offline.. WTF? I am not interested in Steam for their service.. Is this why we have to pay retail price for digital distro? to cover a service that annoys me? No thanks, ill go back to the box.
Ill take any other distro and a discount over Steam any day.
What you dont understand is that Steam is not a "one shot thing" its an active service you get, their servers need to be up and checking for updates, there are constant updates on the client and your games are ready to download at any time day or night, if they feel the chargeback is fraudulent towards them they have every right to deny you any further active services.
Also your policy change would just create a massive loophole in their system, which would mean people would abuse the system until locked from more purchases then start another account, abuse until locked, so on and so forth, while for you this is unthinkable there are hundreds of people trying to hack steam accounts, get access to games illegally all the time, this would just make Steam an easy target.
You have a major flaw with your theory. You just said what they "Steam" feels. As just shown we seen what Steam fetl.. Does' nt make it legal or right. Consumer law allows for the refund thus the bank grants the chargeback.. Sorry but your point seems moot there.
Anyhow, services are a part of their success. They know this going in.. Thats why they don't charge a exteneded download storage fee like others do. And I dont think its mandatory they have to check my purchase, every time i boot it.. I paid, i downloaded it.. Anything they do is their cost, and that's what they are doing and guess what, they are getting funds from another angle for doing just that.. so you are again mislead and point seems moot.
Thanks for sharing though
No you are the one that dont understand, systems like chargeback can be abused because the customer "feels" like doing it, I know how the chargeback system works, all you need to say is that you are not happy or that the product did not meet the standards and they will chargeback while saying this you could just not like the game, or expected something else, or just didnt read information about the product this happens on a daily basis.
Just because you can doesnt mean you should, systems like Chargeback are too ambiguous on when and why should you use it, its up to customer "Feel" to use it or not, and believe it or not most people will take advantage of a system in a dishonest way if it suits them, this is the world we live in, this is why people cannot have this power but this power should be down to a third party that must listen to both sides and analyze the evidence and then decide as it is now any chump can just call in and ask for their money back because now they feel like spending the money on beer instead of the game while saying that the product didnt deliver.
Again you can say what you want but when you do a chargeback on a company which means in other words "Without prior arrangement break a contract with a company by reverting a payment made" they do not have any right or obligation to provide you any further services.
I have only used chargeback once and it was truly a money scam a company without any customer support not even a number to call and I did not receive anything, as a matter of fact I think the person behind it was jailed a couple of months after, this is when you should exercise your right of chargeback, not because you did not like a game, customer support while designed to deter you from making complaints and ask for refunds works if you just politely talk to them and follow their protocol on these things, if the OP has gone through the support system they asked him to he would have got his money back sooner and without any drama.