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MO Compensating for Downtime
Rohn
Member UncommonPosts: 3,730
Details are forthcoming, but this is their statement from today:
_____________________________
Compensating for server downtime
In light of the current stability issues we will compensate players for the loss of gametime.
Details on what exactly this compensation will be and it's size will be added to this announcement shortly (the issue is being discussed by management at the moment).
At the same time we are of course working extremely hard to resolve the situation as fast as possible.
http://www.mortalonline.com/forums/46941-compensating-server-downtime.html#post930967
Hell hath no fury like an MMORPG player scorned.
Comments
I think the bigger concern for people is for the downtime to actually stop happening.
Giving free days to play a game they couldn't play to begin with really isn't helpful -- and that seems to be the vibe coming from the forum players who are frustrated.
Server downtime on top of half the content only being in just makes for bleh. SV still has much more to do than just address server stability.
I thought Funk and others stated this was a non issue? Why is SV compensating players for a non issue? Isn't launch going good?
Please tell me where I said server downtime was a non-issue
And if you would have read the third line in a short three line statement, you might have seen that they also stated they are working on the cause of the problem as well.
The post you keep citing was primarily about improving communication, and better support coverage during US primetime, not a call to arms against server downtime (which until the extended downtime last night has not been that bad).
Many players have asked for, and are pleased to be getting some more time as compensation - so it is helpful in that regard.
Hell hath no fury like an MMORPG player scorned.
This. Problem is, most people posting on this forum aren't subscribers, so this doesn't apply to them. Doesn't stop them from posting though.
MO is doing pretty good so far. Downtime is actually starting to get less and lesser
and now they are doing something back for the people, which is another kudos for them.
I think this company has good bright future, and now all I hope they won't screw up the game like SOE did to SWG !
If we were to limit posting on these forums to active subscribers there would only be a handful of people that could post and it would be no different than the official MO Forums. I'm glad to see more of the MO Moderators and Counselors coming out to visit these forums though. It's fun to be able to have an honest discussion without fear of censorship.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Everything you post is negative. Obviously people want the servers to be stable. Thanks Mr. Obvious.
You're wrong on your second point. Most people can handle the crashes, bugs, and glitches. What most people are mad about is extended downtime during prime US hours. A lot of people have been barking up the tree for compensation, and now they may get it. It most certainly does help. What won't help is if they only decide to give us less than a week of compensation, considering the game launched on the 9th and it's now the 22nd.
Do you know how many of my posts get deleted here? And do you realize there's a public MO forum that is by far the most active forum, even amongst subscribers...? I'm sure you do... you clearly watch the forums enough to know your tinfoil censorship claims are absurd, so I gotta wonder why you keep it up.
Anyhow.. like I said.. I'm glad to see more of the Mods and Councelors come out to discuss things. Discussion is always a good thing as long as no one gets attacked personally.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Unfortunately, gleaning the truth about a game when a person's sole resource are posts on a forum (any forum) will yield questionable results. Forums are incubators for hyperbole and spin.
People who actually play the game have real experience with it and its community, so do not need to distill such an experience from things as questionable as forum posts.
Case in point: Server stability has actually been getting marginally better since the patch late last week. People who play the game are aware of this. Last night, however, the server was down for about 5 hours (with a brief up-time in the middle) during late US primetime. If you are to believe some of the posts in the thread being referenced, you'd think this was an every night occurence. It isn't. A player would know that such statements are an exaggeration born of anger from the downtime last night.
Everyone's entitled to their opinion. This is true. However, not all opinions are generated from the same set of experiences. Some people give direct, in-game experiences. Others are forced to parrot the thoughts of others from forums.
Hell hath no fury like an MMORPG player scorned.
Your smug repetition intrigues me; who are the SV mods and councelors on this forum?
Or... instead of subjective experiences.. one could look at the actual data. Someone was kind enough to actually compile server up/down times, duration, frequencies for the 1st week after launch.
Server went down 106 times during the first week. Those are hard numbers and are certainly more objective than one individual's personal experiences...
The poster was compiling the same data for week two so it should be easy to see if the stability has changed for the better or worse...
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Since slapshot didn't give a link to the numbers, here it is. Somehow, the SV mods failed to delete this unpleasant thread. They were probably busy oppressing someone else.
http://www.mortalonline.com/forums/46811-server-up-times-launch-1-week.html
Evoras did a nice job with that - a lot of work there.
Even a cursory examination of those numbers for the first week shows a general trend toward increased stability.
Hell hath no fury like an MMORPG player scorned.
To be fair, hard numbers can be decieving at times. Just to give an example, if the server downtime is during non prime-time hours...it isn't as big of a deal. Just a thought.
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Additionally, Evoras stated that he didn't account for scheduled or maintenance downtime into his evaluation - downtime is just downtime.
Like they say: Statistics don't lie, statisticians do. Hard numbers can be manipulated, or can be subject to selective interpretation. I believe Evoras, with this work, was being as objective as possible, but that the numbers he came up with can be interpreted a number of ways by other people.
EDIT: Spelling
Hell hath no fury like an MMORPG player scorned.
What other way can you "interpret" the numbers he listed? There are 24 hours in a day, X number of them the server was down, thus the percentages he listed. That's just from the first week -- most people seem to agree that after the first patch, the server uptime got worse. That will remain to be seen until the next set of numbers gets crunched and displayed though.
As for the other comments which I won't quote since MMORPG's quoting system is terrible -- people will *not* keep putting up with the server downtimes and bugs. At some point people will call it quits and say forget it, because the game is not doing what a game is designed to do -- provide leisure and entertainment. People are getting frustrated over the server being down and rightly so -- but what happens when the bugs that plague the game start creeping up and negating work that players have done for hours upon hours? Do you think that the gold dupes don't exist? That house hacks don't exist? That the problems that were there during the beta won't come back around and destroy the work people are doing? They all will. And while I realize your optimism in the game because you enjoy the gameplay, now that the world is actually a production environment and there won't be any wipes -- people are going to have to DEAL with these bugs and not chalk it up to saying "well, it's a beta". It's not beta any more, people will be paying for this game monthly, and given SV's history of bug squashing and putting the onus on "Epic is about to issue a fix!" for almost every issue there is well... I don't see a happy ending happening here.
Of course, I realize fully that there could be a miracle patch and somehow the developers get a burst of knowledge and experience that wasn't there before, and start a good development process that actually follows the standards of you know -- real programmers that have training to do what they do. Of course, the odds of that happening is almost zero and while it's a nice fairytale to believe it might, I still live in the land of reality and recognize it won't. But that's also why I brought popcorn.
I should add a question... how much time do you think is enough to give SV? One month? Three? Five?
At some point, people are going to look at SV, look at the progress they make on the game (or lack thereof), and say -- yea, I'm cutting my losses. See, when people start paying money for something, not everybody is going to give money to SV as charity. I see a lot of posts by VERY dedicated fans looking at SV saying "They are making this game for me -- they are making this game the one I want to play" and things similar to that. But the reality is something different -- they are making the game SV wants to play, the one Henrik wants to play. It's a business. They aren't doing this for YOU. They are doing this to make money. And as people realize that more and more, the charity of donating a monthly fee to SV will also diminish.
So how many months are you going to subscribe, as charity, in order to hope that the game gets better?
Who is paying their subs as charity? We're paying SV money to play their game; we haven't been able to play as much as we'd like, so SV is gonna comp us.
I'm failing to see how your post isn't a desperate attempt to drag this thread off-topic.
The game has been out nearly two weeks now, lets not get ahead of ourselves here it still needs time.
For myself, it's three. I won't waste my time explaining to you what my reasonable expectations are for three months from now, since you'll just retort with software development life cycle, no experience, Unreal Engine modders, drone, drone, drone crap like you've been spewing in every MO thread on this site.
Suffice it to say that if MO is still in a similar condition to what it is now three months from now, I'll sadly accept the fact that Star Vault doesn't have what it takes to make the game work.
[Mod Edit]
Playing | GW2
Wanting | Pantheon
Watching | Crowfall
Retired | WAR, Cabal, MO, CO, SHK, WoW, FFXIV: ARR
On topic: I'm glad to hear they are discussing compensation for the downtime. I wasn't demanding it, but it's nice to see they are owning up to the shortcomings and making amends to their customers.
Playing | GW2
Wanting | Pantheon
Watching | Crowfall
Retired | WAR, Cabal, MO, CO, SHK, WoW, FFXIV: ARR
Well, it is the right thing to do.