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Well, SE seems to accept the game launch is going bad
sfc1971
Member UncommonPosts: 421
This is a message everyone can read on their account page. A free extra month will be added to the 30 days you got with the game. Clearly regonizing that people are NOT satisfied and that to many will quit if expected to pay.
Not bad. Funcom could have done this with AoC, but didn't. I doubt they will be able to "fix" the game itself, since I think there are several core things not so much broken as badly designed. But for those who like the game but have bugs, they can try the game for another month.
At least this shows SE is taking the critism to heart and not just sitting back with their fingers in their ears. Good for them.
Comments
Yup, the first step to fixing a problem is admitting there is one. I'm really looking forward to how this game will evolve and the free month is especially nice as I had already decided to keep with it.
Keep submitting the constructive criticism all! I know I am.
Disgruntled Customer: "I hate this game, your game sucks!"
Square-Enix CS: "Terribly sorry you feel that way sir, here, take 30 more days on your trial."
Disgruntled Customer: "Hah! I told you your game sucks!'
Something's not quite right there.
Well, it's a given that you can't please everyone.
I like to think (and I hope you walk away thinking) of this less as a victory for whiners, but more of a victory for people who were unhappy with the way things were going but took the time to write thoughtful suggestions and responses to SE.
People were complaining in Closed beta and all SE has said is "It's running the way we intended" They also released press conferences bashing the western market for a bunch of crap, they only released their updates in japanese, as well as a bunch of other crap. I really do like final fantasy but it seems like they are really pompous lately. I don't see this free month as a sorry but more fear that are going to loose a lot of subscriptions if they don't, it's not them as a company actively seeking to make things better but a giant capitalist slap if they don't do something.
to anyone with any connection to reality who read the Directors post its certain that they realize their game has been poorly recieved and that they have flooded with massive feedback on what needs to be scrapped and reworked to be acceptable. He really sounded ashamed and apologetic for the condition the game was released in.
I hope they accomplish all they have set out to do to fix this game. I would really like to love FFXIV as much as those who claim to do so now in its current state. I wonder if certain people who claim the game is great as it is and are loving the current state its in will flip their attitudes towards it once the fixes and changes that the rest of us(who saw it for what it really was)get the chnages we saw were needed from the beginning.
I see this as a massive effort to save face. we'll see if their shame leads to results
It's a nice thought, but they care about you like the fifth pimple on their buttocks. You've already paid, and are going to stick with the game no matter what.
All of these issues were brought to them during beta, and they pushed forward anyway.
If the noisemakers and other disgruntled customers hadn't made so much noise on their way out, and the prospect of losing so many subs didn't scare SE, you would have gotten a trickle of squat in the coming months.
It may not always work, but in game so lacking such as this, it certainly woke them up. Give credit where credit and due.
/clap
Freaking best move I've seen a MMO developer do in a long time, probably ever. They seriously need some major applause for this.
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I completely agree with this.
And as far as I was able to read they are fixing some of the things that made me cancel my pre-order when I entered open beta. Maybe ill give the game another go after this changes are implemented in December. I really wanna like FF XIV, but I cant the way it is now
What could they possibly fix in 30 days?
Playing: Rift, LotRO
Waiting on: GW2, BP
This line of reasoning is clearly flawed. If they don't care about an individual, how do they know that individual is going to stick with them no matter what?
That glaring issue aside, as a piece of entertainment, there are many subjective decisions that are made in FFXIV. In convincing someone to change something that is subjective is it more effective to tell them that they're stupid and that they "fucked" up everything? Or does a well written and thoughtful post balancing positives and negatives while providing a strong rationale speak louder?
I don't know how you deal with problems in real life but anger and vitriol only gets so far...
As far as I'm concerned, posts and whining about feature "X" being broken and that "it should be fixed" are useful only as a diagnostic that something is not right. But if SE wants a diagnostic that something is not right, they could just look at their subscription numbers. In this sense whiners are only the middleman for effective change and can be cut out because the subscription numbers show everything anyways. If people identified problems and then took the time to analyze possible solutions in a nuanced way, that would be FAR more helpful and provides a much more direct route to fixing the problem.
So while I may be putting too much emphasis on constructive criticism, the same could be said for those who think that belligerant "rabble rabbling" will get the game anywhere.
You just fell for the human pychological phenomenon of gaps. They were so bad, and now they do something they absolutely had to do to stay afloat anyway, and bam, instant goodwill. Bank it.
No. In the business of profit making, when customers submit polite, well reasoned reports of problems you tell them "Thank you, we will work hard to solve these problems."
You do not give away free month of service (millions of dollars) out of the goodness of your soul. You do give away millions when your customers are crying bloody hell and are beating your door for their money back.
Think about it, and deep down you will agree. As a manager, you are not going to cut yourself and admit you made a huge mistake because of some polite bug reports. And we are talking about SE here.
Congratulating someone for going to the hospital after they shot themself in the foot, doesn't change the fact that they were stupid enough to shoot themself in the foot.
SE knew there was a high possibility of FFXIV being ripped to shreds by most every gaming community if they released it in the poor state that it is currently in and yet did so anyways. A free 30 days and more promises of improvements to come does not change the horrible decision they made by pushing FFXIV out the door.
It was the only thing they could possibly do except go down with the ship. They get applause if they manage to fix it within the 30 days, not just show they are willing to try. Its a good first step but the second step is just as important.
I think that unless they actually do refunds, people that paid for this game are going to feel cheated.
Yay! A free month!
$50 -$80 for this game's release is still insulting.
Yes and by your advice if anyone ever makes a mistake in life, god forbid they be forgiven for apoligizing and trying to show some sincerity.
Besides, the anology is flawed because if random Joe Schmoe shoots himself in the foot most people are not going to write forumfuls of vitriolic hate for the poor sod.
Better analogy would be Square enix shoots itself in the foot and the bullet happens to nick you the consumer... I think SE trying to show some sincerity and change is great and that you let bygones be bygones as long as SE shows some real change backing its hopefully sincere words.
EDIT: It takes big balls to admit a mistake so if you want to downplay it that's your decision, just hope you never meet another you in real life when you make a mistake...
What's missing? "Oh thank goodness, your game is at a low enough level that you're willing to let me to continue to suffer for another month sans fee!"?
Customer: "I hate your s***ty game."
CSR: "I'm sorry to hear that, how about we give you an extra 30 days game time to make up for it?"
Customer: "Uh...so I get 30 more days to play your s***ty game that I don't enjoy playing?"
....releasing a game in this state and then awarding people 30 more days to continue to play it in that state is stupid IMO. It's simply doing something positive in order to divert attention from their collossal f*** up. And as the above scenario indicates: if you didn't enjoy the game in the first place, why would you want an extra 30 days of play time? Screw that buy me a month in an MMO I actually enjoy and that might make up for my wasted time in your title. (Obviously they would never do that, I'm just saying...)
Steam: Neph
Why 50-80 USD? Ibought the normal box (not the CE version) for 40 USD. That much money for 2 months playtime is not bad at all.
You mean like when Blizzard gave players a lot more than 30 days of free time, much of it one day at a time, in the beginning while they sorted their shit out?
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.-
-And on the 8th day, man created God.-
We're going to release a game in as bad of shape as possible so that when we post future updates, they'll seem astounding and show we're making progress.
It depends on your perspective. In my opinion, the game and all months should be free until they fix this mess. Then they should charge for it.
The price already went down? I was referring to these prices:
http://www.amazon.com/Final-Fantasy-XIV-Pc/dp/B002I0JJ2U
http://www.amazon.com/gp/product/B003O6EFKI/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=486539851&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B002I0JJ2U&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=0MCNXRPFVF38FAK50KQS
Sooo... $47 and $75.
Where the hell did that come from?
How you guys name drop Blizzard out of the blue like that is mind boggling...
Its like a Pokemon secret weapon.
"Blizzard I choose you!!!!!!!!!!!!!!!!!"
its like the secret weapon in every argument lol.
Playing: Rift, LotRO
Waiting on: GW2, BP
A lot of people already left and the free 30 days is not over, i don't see how it's gonna change anything...Only the people that were planning to stay are happy right now...i'm still unhappy that they released a Final Fantasy game uncompleted and unpolished like this.
It's the same in my book. I don't care if you are SE, Blizzard, or whoever. But to be totally honest WoW had more to offer at launch than FFXIV does (including jumping j/k
. I mean seriously, even if they fixed every technical problem in the game atm there is still next to no content at all. Story missions 5-10 levels a part and the leve system is the epitome of "Go kill X of Y." Ouside of that all there is grinding levels and crafts. If the game were fully fleshed out it could be awesome (the combat itself when you get into the intricacies of it - enemy actions, positional attacking, class combos, etc. is interesting), but that's still a year or more away IMO. ATM they don't even have most of the standard features of an MMO at launch.
Steam: Neph
Well played.
Seriously did anyone read those notes? Patch after launch in a game to add a sort button?