I can sympathize with the OP. A few years ago I pre-ordered the CE for a new MMO. CE Pre-orders got a special code that would give them early access a few days earlier than standard pre-orders. The retailer gave me the wrong code, and gave my CE code to someone else. When the day finally came for CE pre-orders to log in and start playing, I was very upset to discover that I couldn't log in because of the retailer's mistake.
I was furious on a level that was inappropriate. I look back with shame at how upset I was over something so insignificant. On the bright side, I forgot all about my anger when I finally logged in and started playing the game.
I think your pre-order code should remain valid, seeing as you paid a non-refundable 5 dollar fee for it. I would be very surprised if they invalidated your pre-order code, and refused to give you your money back.
Like others have said, shit happens. Best of luck man!
Thanks. You are right and I have gotten caught up in it all. Uncertainty brings great conflict. If anything, I just hate the uncertain nature of the questions I was not having answered. It seems to me that people in the know, should know. The guy also told me I will not get the 5 dollars back and I will also get charged a second 5 dollars for the re-preorder. I had accepted the fact that I would have to reorder, but I wanted to find out how I could do so that was fair to me as well. That is not so unreasonable.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
I think people are considering that you insulted him, based on you saying you talked to him sarcastically. Or were you just trying to pump and build him up in hopes of getting better service?
I responded to the "Well that will cancel your previous early game time code for the new one" with "Well that is crap"
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
I think people are considering that you insulted him, based on you saying you talked to him sarcastically. Or were you just trying to pump and build him up in hopes of getting better service?
I responded to the "Well that will cancel your previous early game time code for the new one" with "Well that is crap"
Yeah, probably doesn't warrant a disconnect , lol. It's unfortuante you can't get ahold of a supervisor who probably has abeter understanding of all the possible solutions to your problem when the CSR only knows of the most direct at his disposal.
1) Customer Service people are hired off Crisglist... They don't know shit and the answers you get to anything that isn't 100% standard cut and paste reply will likely be wrong. Just recently I searched for a question I had with a Logitech product. A LOGITECH employee responded to a forum post saying "No you can't do that". Next reply directly below the LOGITECH employee was some random customer that said "yes you can, you click this box"
Moral of the story? You get what you pay for and they pay CS reps shit, so you get shit.
[Mod Edit]
2) It's a game, have you play games before? MMORPG's before? What good did power leveling to 85 in world of warcraft get you? You're leaving that game behind for a new one now. And this game will get old and you'll move again, and again, and again.
Just play the damn game for enjoyment!
Take a game like DOTA or League of Legends. People play those for hours and hours each day with no real gain. Each game stars over from scratch. They play for the enjoyment of playing.
MMORPG's have been reduced to a competition to feel "better" than other people by grinding higher gear or rep.
Since BT have their own broadband packages and their technical helpdesk is.. less then steller they end up punting a lot of stuff our way. As a consquence I speak to people like you, OP, all day long.
People who complain that because their broadband stopped working they are losing £50,000 a day. They pay <£30 a month for their broadband. When I ask why they have no back up line they get all offended etc etc.
But, I will tell you one thing that you should really take on board. If you are geniunely nice to people who are there in a support or service capacity and you treat them with respect and talk to them as if they were stood in front of you then you might just find that they can suddenly do a lot more than they could for the last moron that was shouting their head off at them.
In fact just today I finished off a case that had been ongoing for 8 days and we had the option of formatting the guys server and rebuilding but because he explicitly asked that the format be a last resort and understood the issue was extremely complex and would take time we continued to try repair the server and eventually got everything running without any errors. Had he been on the phone demanding it be fixed and throwing his weight around when we couldn't fix it straight away he would likely have been told to sod off and fix it himself if he didn't want to format it.
Did it even occur to you that the people you were speaking with actually couldn't do what you wanted them? Your best bet with people like this is to clearly state your issue, wait for them to say what they are saying. Confirm that you understand that they cannot take that course of action and then ask again if there is anything at all they can do to assist. If you believe you are being ignored or that they are lying then you politely ask to speak with their manager/supervisor. There is no need for snarky or snide comments at all.
If you had came through the phone to me with a snide attitude I would give you the benefit of the doubt but if it continued into the conversation I would have completely stone walled you if what you were asking for was anything outside of what I would be expected to do at a bare minimum, wether I could in fact do it or not. The people who get the worst customer support are the ones who come across with a crappy attitude assuming they they are owed the moon on a stick because they paid for something.
Considering you posted so thoughtfully, I believe I can clarify everything you touched on.
I started nice. 20 minutes waiting for a rep from Bioware. When he started chat I said hello how are you and stated what the issue was. He proceeded to tell me "We do not do that here call or go to Origin's website." I knew it was a stretch considering Bioware did not do my preorder. I thanked him and pushed on. Before I could hit send, he had disconnected me after his one statement.
20 more minutes passed and I got Origin on chat. The rep there I approached the same way. He simply said, "Cancel and reorder and allow 24-48 hours before reordering." I said, "That is it? What about my early game time?" He said, "That will be cancelled." So my reply was, "Well that is crap, why can I not just change the card info?" His response was some sort of threat because I said "crap" to disconnect and, "Was there anything else I can help you with today?" I said, "Well I did have some questions about what is going to happen if you can not change the card." His last response was, "Thank you for contacting blah blah blah feel free to contact us anytime with any issues you might have." He then disconnected us. Several chats later you get me to the one I posted but the inbetween ones were all the same.
I was on hold with SWTOR the whole time for two hours. When I finally reached them I presented my problem calmly and politely and the guy says, "We only answer questions about security for now."
After two hours and several conversations I only had, cancel,lose your 5 dollars, lose your virtual line place for early game access, and pay us another 5 dollars to reorder. Your job has so many more complicated issues compared to just changing some numbers.
I've always approached customer service with the attitude, "there but for the grace of (insert preferred deity/non-deity) go I." It is a crappy job that nobody wants to do. Politely expect to be disappointed and you won't be disappointed.
I actually spent an hour and a half waiting on the phone yesterday for 5 minutes of SWTOR's customer service time and actually got an issue straightened out between them and Gamestop (early access code) and a separate account issue. Everything got straightened out and neither one of us resorted to being hateful to the other. It was truly an Xmas miracle.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
I think people are considering that you insulted him, based on you saying you talked to him sarcastically. Or were you just trying to pump and build him up in hopes of getting better service?
I responded to the "Well that will cancel your previous early game time code for the new one" with "Well that is crap"
Yeah, probably doesn't warrant a disconnect , lol. It's unfortuante you can't get ahold of a supervisor who probably has abeter understanding of all the possible solutions to your problem when the CSR only knows of the most direct at his disposal.
Well I posted one of my conversations (this was after a few hours of trying to get help) here and you will see I tried my damndest not to get pissed and beg for a phone number or something and he refused to do anything. The number he gave me is just a general CSR number.
I've always approached customer service with the attitude, "there but for the grace of (insert preferred deity/non-deity) go I." It is a crappy job that nobody wants to do. Politely expect to be disappointed and you won't be disappointed.
I actually spent an hour and a half waiting on the phone yesterday for 5 minutes of SWTOR's customer service time and actually got an issue straightened out between them and Gamestop (early access code) and a separate account issue. Everything got straightened out and neither one of us resorted to being hateful to the other. It was truly an Xmas miracle.
The guy I got refused to do anything but security issues. He would not even talk to me about what my options were.
I called and got pretty good service. Although, on the SWTOR website, they state that the customer service was only handling certain types of calls. I don't know if that affects you, but luckily my issue fell within that realm.
I called and got pretty good service. Although, on the SWTOR website, they state that the customer service was only handling certain types of calls. I don't know if that affects you, but luckily my issue fell within that realm.
I went to the Billing and Account support page and it did not state that they were only doing security issues atm, but another poster gave me the bad news and linked what they put on a different page.
I can sympathize with the OP. A few years ago I pre-ordered the CE for a new MMO. CE Pre-orders got a special code that would give them early access a few days earlier than standard pre-orders. The retailer gave me the wrong code, and gave my CE code to someone else. When the day finally came for CE pre-orders to log in and start playing, I was very upset to discover that I couldn't log in because of the retailer's mistake.
I was furious on a level that was inappropriate. I look back with shame at how upset I was over something so insignificant. On the bright side, I forgot all about my anger when I finally logged in and started playing the game.
I think your pre-order code should remain valid, seeing as you paid a non-refundable 5 dollar fee for it. I would be very surprised if they invalidated your pre-order code, and refused to give you your money back.
Like others have said, shit happens. Best of luck man!
Thanks. You are right and I have gotten caught up in it all. Uncertainty brings great conflict. If anything, I just hate the uncertain nature of the questions I was not having answered. It seems to me that people in the know, should know. The guy also told me I will not get the 5 dollars back and I will also get charged a second 5 dollars for the re-preorder. I had accepted the fact that I would have to reorder, but I wanted to find out how I could do so that was fair to me as well. That is not so unreasonable.
I agree, it's not unreasonable at all. My guess is Origin is still very new and all of the CS procedures haven't been implemented (like others have pointed out, including Bioware's CS not being prepared). The CS you spoke with were probably winging it and truly didn't know the answers to your questions. They were probably favoring caution by saying "you will lose your spot in the pre-order queue," because they just didn't know for sure and didn't want to promise anything.
These are just my observations and speculation:
-You have already given Origin (Bioware/EA) 5 bucks for that pre-order code, so it shouldn't be invalidated, ever (unless you break a EULA or TOS or do a chargeback).
-Origin won't charge you for the full price of the pre-order until the game officially ships, which should happen after early access (right?). By that time, you will have already played the early access with your original pre-order code (just speculating, don't take this as fact).
-When it finally comes time to charge your credit card, the payment will be declined, and Origin would most likely contact you to update or change your payment method, because I guarantee they want your money!
All of that should happen in a perfect world. If it were me, I would just wait and see how things play out.
Comments
Thanks. You are right and I have gotten caught up in it all. Uncertainty brings great conflict. If anything, I just hate the uncertain nature of the questions I was not having answered. It seems to me that people in the know, should know. The guy also told me I will not get the 5 dollars back and I will also get charged a second 5 dollars for the re-preorder. I had accepted the fact that I would have to reorder, but I wanted to find out how I could do so that was fair to me as well. That is not so unreasonable.
I responded to the "Well that will cancel your previous early game time code for the new one" with "Well that is crap"
Yeah, probably doesn't warrant a disconnect , lol. It's unfortuante you can't get ahold of a supervisor who probably has abeter understanding of all the possible solutions to your problem when the CSR only knows of the most direct at his disposal.
1) Customer Service people are hired off Crisglist... They don't know shit and the answers you get to anything that isn't 100% standard cut and paste reply will likely be wrong. Just recently I searched for a question I had with a Logitech product. A LOGITECH employee responded to a forum post saying "No you can't do that". Next reply directly below the LOGITECH employee was some random customer that said "yes you can, you click this box"
Moral of the story? You get what you pay for and they pay CS reps shit, so you get shit.
[Mod Edit]
2) It's a game, have you play games before? MMORPG's before? What good did power leveling to 85 in world of warcraft get you? You're leaving that game behind for a new one now. And this game will get old and you'll move again, and again, and again.
Just play the damn game for enjoyment!
Take a game like DOTA or League of Legends. People play those for hours and hours each day with no real gain. Each game stars over from scratch. They play for the enjoyment of playing.
MMORPG's have been reduced to a competition to feel "better" than other people by grinding higher gear or rep.
Considering you posted so thoughtfully, I believe I can clarify everything you touched on.
I started nice. 20 minutes waiting for a rep from Bioware. When he started chat I said hello how are you and stated what the issue was. He proceeded to tell me "We do not do that here call or go to Origin's website." I knew it was a stretch considering Bioware did not do my preorder. I thanked him and pushed on. Before I could hit send, he had disconnected me after his one statement.
20 more minutes passed and I got Origin on chat. The rep there I approached the same way. He simply said, "Cancel and reorder and allow 24-48 hours before reordering." I said, "That is it? What about my early game time?" He said, "That will be cancelled." So my reply was, "Well that is crap, why can I not just change the card info?" His response was some sort of threat because I said "crap" to disconnect and, "Was there anything else I can help you with today?" I said, "Well I did have some questions about what is going to happen if you can not change the card." His last response was, "Thank you for contacting blah blah blah feel free to contact us anytime with any issues you might have." He then disconnected us. Several chats later you get me to the one I posted but the inbetween ones were all the same.
I was on hold with SWTOR the whole time for two hours. When I finally reached them I presented my problem calmly and politely and the guy says, "We only answer questions about security for now."
After two hours and several conversations I only had, cancel,lose your 5 dollars, lose your virtual line place for early game access, and pay us another 5 dollars to reorder. Your job has so many more complicated issues compared to just changing some numbers.
I've always approached customer service with the attitude, "there but for the grace of (insert preferred deity/non-deity) go I." It is a crappy job that nobody wants to do. Politely expect to be disappointed and you won't be disappointed.
I actually spent an hour and a half waiting on the phone yesterday for 5 minutes of SWTOR's customer service time and actually got an issue straightened out between them and Gamestop (early access code) and a separate account issue. Everything got straightened out and neither one of us resorted to being hateful to the other. It was truly an Xmas miracle.
Well I posted one of my conversations (this was after a few hours of trying to get help) here and you will see I tried my damndest not to get pissed and beg for a phone number or something and he refused to do anything. The number he gave me is just a general CSR number.
The guy I got refused to do anything but security issues. He would not even talk to me about what my options were.
I called and got pretty good service. Although, on the SWTOR website, they state that the customer service was only handling certain types of calls. I don't know if that affects you, but luckily my issue fell within that realm.
I self identify as a monkey.
I went to the Billing and Account support page and it did not state that they were only doing security issues atm, but another poster gave me the bad news and linked what they put on a different page.
I agree, it's not unreasonable at all. My guess is Origin is still very new and all of the CS procedures haven't been implemented (like others have pointed out, including Bioware's CS not being prepared). The CS you spoke with were probably winging it and truly didn't know the answers to your questions. They were probably favoring caution by saying "you will lose your spot in the pre-order queue," because they just didn't know for sure and didn't want to promise anything.
These are just my observations and speculation:
-You have already given Origin (Bioware/EA) 5 bucks for that pre-order code, so it shouldn't be invalidated, ever (unless you break a EULA or TOS or do a chargeback).
-Origin won't charge you for the full price of the pre-order until the game officially ships, which should happen after early access (right?). By that time, you will have already played the early access with your original pre-order code (just speculating, don't take this as fact).
-When it finally comes time to charge your credit card, the payment will be declined, and Origin would most likely contact you to update or change your payment method, because I guarantee they want your money!
All of that should happen in a perfect world. If it were me, I would just wait and see how things play out.
A casual gamer doesnt need customer service silly! Go play a different game.
Play as your fav retro characters: cnd-online.net. My site: www.lysle.net. Blog: creatingaworld.blogspot.com.