If so you can file a complaint in your country of origin, or you could file a complaint with the norwegian "forbrukerrådet" (consumer agency) they will take your information gather more data and take action if any wrong doing has been done breaking the law - which it is, if what you claim is true. You don't even pay for it and Funcom will "suffer" for what they did to you.
Or you can file a complaint with EU similar agency and they will look into it, and do more or less the same. Funcom also has to adhere to international standards...
Now as for slandering Funcom, only thing it will get you is flamed. I happen to like Funcoms TSW as a game, do I think mistakes happen in Funcom, or any other companies yes.
Yet I'm pretty sure you are at fault here, on some sort of oversight.
@ OP sadly I had to cancel my sub as well not somthing i wanted to actually do but i just dont have the time at the moment.. sucks donkey balls..
I also used paypal but i actually went onto their site and logged into my account and cancelled the sub.. and guess what i didnt get billed.
As for their support they have always dealt with any of my issues pretty fast.. not that i haver had any with TSW but back in AOC i had a few and they got sorted quick enough..
If so you can file a complaint in your country of origin, or you could file a complaint with the norwegian "forbrukerrådet" (consumer agency) they will take your information gather more data and take action if any wrong doing has been done breaking the law - which it is, if what you claim is true. You don't even pay for it and Funcom will "suffer" for what they did to you.
Or you can file a complaint with EU similar agency and they will look into it, and do more or less the same. Funcom also has to adhere to international standards...
Now as for slandering Funcom, only thing it will get you is flamed. I happen to like Funcoms TSW as a game, do I think mistakes happen in Funcom, or any other companies yes.
Yet I'm pretty sure you are at fault here, on some sort of oversight.
Thank you, your honor. Now, can you please tell us who has been slandered, and how?
I thought this was going to be yet another "OH NOES1!!!, Failcom suckz!!11!!!" thread (and it is, kind of), but then, it ringed a bell in me after reading it.
Granted, I kinda have a love/hate relationship with FC and their games, I love their games, but I kinda dislike the company itself (I don't "hate them" per se).
You see, something similar happened to me in AoC. I LOVED AoC after their F2P change (and I still do), I loved it so much, I decided to go for a month sub, BUT, I live in Mexico and they charge me in EUR. Last time I checked, Mexico was still an american country and not an european country, but whatever, I changed my personal information, so that they could charge me in USD and that did the trick and I was a happy Priest of Mitra.
However, in the next day, my heart stopped for a second after reading something awful after trying to login, "Your account has been banned", I immediatly filed a complaint to FC and they responded almost immediatly (seriously, huge props for their customer service) and they told me there was some issues with my payment, they lifted my ban status, they refunded me my money AND they even gave me a free month of playtime.
Now that I've tasted the wonders of TSW this last free weekend event (and SERIOUSLY liked it), I've been thinking if I'd want to be in a similar position again if I ever buy TSW. I LOVE the game, but I don't want to change my info again so that they could charge me in USD (they still show me their prices in EUR :S) and filing another complaint if they ever ban me again.
Funcom did not force anyone to subscribe, because i didn´t have to give my credit card number when i created the account.
I am going to check my bills later on to see if they charged my credit card, which would mean they abused my Credit Card that i used to buy the game, which is highly illegal.
I would be careful with them on this. I tried to cancel my prepurchase of the game before it went live. They sent me an email saying it was canceled and i was still charged and never rec'd a credit back on my card. I tried to resolve it with them but it took them over a week to get back to me and by that time i had already attempted to initiate a chargeback. Unfortunatly despite my evidence (email and such) my card company sided with funcom. I will no longer be doing any furthur business with the card issuer but funcom still got to keep my money.
Glad i am used to deal with Pirates and Criminals in my daily job, i just know how to handle this. Funcom performed an Illegal action, using the credit card i used to buy the game, for the subscription. Without asking me specifically if i would allow this. this is a crimminal act overhere in Holland.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
Glad PayPal sides with customer, not big gredy company. Congrats to OP. Owned them twice, for illegaly charged sub and for the game box.
Strange though that another user is defending OP's claims while OP is gone right after he made the thread...
I dislike very much the practice of billing without user consent, especially using tricky methods like sending email "do you remember your sub runs out in 2 days?" (which obviously makes you think that logically, if they tell you this, you havent subbed for recurring payments!). Why do games ever ask me for my details if i dont know wetehr or not i'll sub - i want to check out my free month first.
I am using debet card with no money on it (only put money there when i need to pay for something, otherwise balance is very ow) with no credit line open or other shit, so that no such company can trick me. I know one day i may be forced to use some sort of payment methods that can extort money from me even if i dont want it (like credit cards where you can be charged even if you dont have any money on the card). Then i guess i'll have to find other methods to fight that problem. Glad PayPal sides with users, not with companies, and issues a refund as it should.
Another reason to love GW2 - no sub, no billing information required to play. Nice!
Well sorry you had to deal with this. One of the things people often do is click accept and fail to read the agreement. Most of these issues could be resolved if people followed the procedures they agreed too. I'm sorry OP for this whole mess but according to the agreement, this situation is your fault.
Ive been bouncing around mmorpgs since 2001. Never had a billing issue. Ive never had an issue finding how to cancel an account either.
I guess my point is that some people really should stick to free games if managing a reoccuring payment plan is too much to deal with.
Its not rocket science but i do know there are LOTS of people who are unable to manage reoccuring payments of any type.
Good thing you posted your issue here rather than somewhere that could have resulted in the issue getting fixed though.
Actually he posted it right where it should have: in Funcom's wallet. Why should customers care about businesses, if businesses do not care about customers?
Time to vote with the vallet i say! They bill you without your consent? Their fault. They ban you for disputing it? Too bad, they lose three times more money they banned you for. That will teach them.
Then maybe businesses would actually care about their customers, offer valid live support, fast ticket resolve time, less automated responses, less "we cannot resolve issue X/Y/Z for you". You will no longer have to spend 10 times as much time if you want to only pay for one month of sub, not subscribe to a recurring subscription (in most games you CANNOT pay once, you HAVE to subscribe for recurring billing and then cancel the subscription, which you CANNOT do unil you pass a quiz of "why do you quit" etc)
Then maybe world is a better place for customers. Yay for that.
Ive been bouncing around mmorpgs since 2001. Never had a billing issue. Ive never had an issue finding how to cancel an account either.
I guess my point is that some people really should stick to free games if managing a reoccuring payment plan is too much to deal with.
Its not rocket science but i do know there are LOTS of people who are unable to manage reoccuring payments of any type.
Good thing you posted your issue here rather than somewhere that could have resulted in the issue getting fixed though.
In this case you are wrong, never had any problem, untill now.
Tough its quite easy to cancel the subscription, problem is i never authorised them to use my CC for the subscription, only authorised them for the game. Nevertheless they abuse it. Which is a criminal act under dutch law.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
LFG is also based on your gear score, so fellow WoW players would feel like home.
I am concerned about this and it's not my gaming style. However, I'm enjoying the leveling and story so far. If I find the dungeon grind is no fun, I will quit as I have other options. I did notice this in general chat. It was just like WoW.
FunCom is just following their normal rules, like every other company. A chargeback on a transaction is always a ban. It's not slimy or cheap or a scam or anything like that. This is how it works, with pretty much any large company.
I forgot to cancel my AoC subscription once, and it ran for 6 months without me playing. I contacted support and got a refund for 5 of the 6 months, even though it was a user error. Sure I could have charged back and gotten perma banned aswell, but i chose to go to them instead, and they where very helpful.
FunCom is just following their normal rules, like every other company. A chargeback on a transaction is always a ban. It's not slimy or cheap or a scam or anything like that. This is how it works, with pretty much any large company.
I forgot to cancel my AoC subscription once, and it ran for 6 months without me playing. I contacted support and got a refund for 5 of the 6 months, even though it was a user error. Sure I could have charged back and gotten perma banned aswell, but i chose to go to them instead, and they where very helpful.
And most arent as fortunate, just because they help a few people here and there doesnt mean that its the same for everyone else. i asked them politely for a refund and they refused completely and for a stupid reason saying i had already logged in and they couldnt refund my sub. and in this thread alot of other people got screwed over too it seems...
I feel for you OP. Before my month was over, the game just lost all hold on me and I stopped playing. I almost wasn't going to check my account page because NO WHERE when I bought the game did it say it would apply that info to my monthly sub. Usually MMOs have a whole separate page asking you if you want to use that payment type to pay for so many months etc. of sub fee. Not this game. Fortunately, I went to the account page and manually cancelled my sub which for some reason was on there as being continuous past the first free month. I had never agreed to that. So, yeah. They are definitely responsible in this regard. You may even have a nice legal issue there to dispute. Good luck with getting it squared away, if you try. Don't worry, GW2 is coming out in 2 weeks and that's a one time buy and a much better game.
How many times have we heard this same story from different companys as well.
Players waiting till the last minute to cancel in which you have 30 days to cancel, use your brain next time.
Except that other games don't use your payment of the game box and that first free month as part of the contract for the monthly sub. Or if they do, they tell you about in nice big bold letters and with a check box to agree to. This one did not. So get off your high horse.
Every paypal purchase must be verified by the user with the user information (account/password) unless the purchase is authorized by "Accept further charges from the X company.."
For example spotify has an automatic monthly charge and you only accept it during the first purchase (thus accepting them to charge you further).
Taking money from idiots is how the world works.
You have no case sire, and btw TSW is a great game.
Originally posted by elocke I feel for you OP. Before my month was over, the game just lost all hold on me and I stopped playing. I almost wasn't going to check my account page because NO WHERE when I bought the game did it say it would apply that info to my monthly sub. Usually MMOs have a whole separate page asking you if you want to use that payment type to pay for so many months etc. of sub fee. Not this game. Fortunately, I went to the account page and manually cancelled my sub which for some reason was on there as being continuous past the first free month. I had never agreed to that. So, yeah. They are definitely responsible in this regard. You may even have a nice legal issue there to dispute. Good luck with getting it squared away, if you try. Don't worry, GW2 is coming out in 2 weeks and that's a one time buy and a much better game.
As i said before, its a shame, trickery and they should be punnished for this, because as long as authorities dont act against things like this, Companies will keep and try abuse it.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
Originally posted by elocke I feel for you OP. Before my month was over, the game just lost all hold on me and I stopped playing. I almost wasn't going to check my account page because NO WHERE when I bought the game did it say it would apply that info to my monthly sub. Usually MMOs have a whole separate page asking you if you want to use that payment type to pay for so many months etc. of sub fee. Not this game. Fortunately, I went to the account page and manually cancelled my sub which for some reason was on there as being continuous past the first free month. I had never agreed to that. So, yeah. They are definitely responsible in this regard. You may even have a nice legal issue there to dispute. Good luck with getting it squared away, if you try. Don't worry, GW2 is coming out in 2 weeks and that's a one time buy and a much better game.
As i said before, its a shame, trickery and they should be punnished for this, because as long as authorities dont act against things like this, Companies will keep and try abuse it.
This is just a case of reading before clicking.
Same thing that's wrong with MMO communities nowdays.
I can understand your frustration OP, but I had no issue cancelling my account with any Funcom games including: Anarchy Online, AoC, nor TSW. I have also had multiple good experiences with their customer service. It seems as though there was some breakdown of communication between you and Funcom. I do not believe that as a company Funcom is out to deceive or trick you out of your money. I would have attempted to resolve this with Funcom prior to a chargeback (I believe you have 30 days to file a dispute). When you do a chargeback, every mmo company bans you. Some even ban your account if they give you a refund (NCsoft for example). Lessons are: You shouldn't claim they cheated you when it appears you didn't try to resolve this with them very well. Chargebacks tell companies that you refuse to resolve the issue with them. Anonymous posters on a forum on the internet will likely not have their claims believed by other posters. Read what before you accept any agreement that involves you spending your money to be an informed consumer.
If you are truely upset, research your local internet commerce laws, but unfortunately you have given up any right to a grievance due to the chargeback you initiated.
Cheers!
MMO Vet since AOL Neverwinter Nights circa 1992. My MMO beat up your MMO. =S
yeah i mean it has been pretty standard practice since even before wow that when you sign up to play a mmo, that you have to enter your billing info an apply for a reacurring payment plan. As such you as the customer are responsible for insuring you havee the funds for the plan you are using,a nd for canceling that plan if you choose that the gamee is not worth paying a sub for. The only issue i saw was that it sounded like the payment for the sub came out of their account prematurely by afew days. To me sounds like someone that just does not like funcom looking for any reason to bash them, and found it proceeding to blow the issue that happened into a bigger issue then it really is.
Originally posted by elocke I feel for you OP. Before my month was over, the game just lost all hold on me and I stopped playing. I almost wasn't going to check my account page because NO WHERE when I bought the game did it say it would apply that info to my monthly sub. Usually MMOs have a whole separate page asking you if you want to use that payment type to pay for so many months etc. of sub fee. Not this game. Fortunately, I went to the account page and manually cancelled my sub which for some reason was on there as being continuous past the first free month. I had never agreed to that. So, yeah. They are definitely responsible in this regard. You may even have a nice legal issue there to dispute. Good luck with getting it squared away, if you try. Don't worry, GW2 is coming out in 2 weeks and that's a one time buy and a much better game.
As i said before, its a shame, trickery and they should be punnished for this, because as long as authorities dont act against things like this, Companies will keep and try abuse it.
This is just a case of reading before clicking.
Same thing that's wrong with MMO communities nowdays.
I don't think so. I didn't pay via Paypal, I don't trust it. Are you just arguing here to make yourself look better? It's not working, if so. Calling people stupid doesn't make you look cool.
Comments
You believe you have a claim?
You feel wronged?
You feel that funcom is to blame?
You want Funcom to pay for what they did to you?
You can document their wrong doing?
If so you can file a complaint in your country of origin, or you could file a complaint with the norwegian "forbrukerrådet" (consumer agency) they will take your information gather more data and take action if any wrong doing has been done breaking the law - which it is, if what you claim is true. You don't even pay for it and Funcom will "suffer" for what they did to you.
Or you can file a complaint with EU similar agency and they will look into it, and do more or less the same. Funcom also has to adhere to international standards...
Now as for slandering Funcom, only thing it will get you is flamed. I happen to like Funcoms TSW as a game, do I think mistakes happen in Funcom, or any other companies yes.
Yet I'm pretty sure you are at fault here, on some sort of oversight.
This reminds me of the time I resubbed to FFXI without knowing their atypical subscription method.
I resubbed near the end of a month, when little did I know, they renew subs no matter what on the 1st of every month.
Anyways, I got charged $15 for a few days of play time and then another $15 a few days later which overdrafted my bank account... good times.
@ OP sadly I had to cancel my sub as well not somthing i wanted to actually do but i just dont have the time at the moment.. sucks donkey balls..
I also used paypal but i actually went onto their site and logged into my account and cancelled the sub.. and guess what i didnt get billed.
As for their support they have always dealt with any of my issues pretty fast.. not that i haver had any with TSW but back in AOC i had a few and they got sorted quick enough..
Thank you, your honor. Now, can you please tell us who has been slandered, and how?
RELAX!@!! BREATHE!!!
I thought this was going to be yet another "OH NOES1!!!, Failcom suckz!!11!!!" thread (and it is, kind of), but then, it ringed a bell in me after reading it.
Granted, I kinda have a love/hate relationship with FC and their games, I love their games, but I kinda dislike the company itself (I don't "hate them" per se).
You see, something similar happened to me in AoC. I LOVED AoC after their F2P change (and I still do), I loved it so much, I decided to go for a month sub, BUT, I live in Mexico and they charge me in EUR. Last time I checked, Mexico was still an american country and not an european country, but whatever, I changed my personal information, so that they could charge me in USD and that did the trick and I was a happy Priest of Mitra.
However, in the next day, my heart stopped for a second after reading something awful after trying to login, "Your account has been banned", I immediatly filed a complaint to FC and they responded almost immediatly (seriously, huge props for their customer service) and they told me there was some issues with my payment, they lifted my ban status, they refunded me my money AND they even gave me a free month of playtime.
Now that I've tasted the wonders of TSW this last free weekend event (and SERIOUSLY liked it), I've been thinking if I'd want to be in a similar position again if I ever buy TSW. I LOVE the game, but I don't want to change my info again so that they could charge me in USD (they still show me their prices in EUR :S) and filing another complaint if they ever ban me again.
Glad i am used to deal with Pirates and Criminals in my daily job, i just know how to handle this. Funcom performed an Illegal action, using the credit card i used to buy the game, for the subscription. Without asking me specifically if i would allow this. this is a crimminal act overhere in Holland.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
Glad PayPal sides with customer, not big gredy company. Congrats to OP. Owned them twice, for illegaly charged sub and for the game box.
Strange though that another user is defending OP's claims while OP is gone right after he made the thread...
I dislike very much the practice of billing without user consent, especially using tricky methods like sending email "do you remember your sub runs out in 2 days?" (which obviously makes you think that logically, if they tell you this, you havent subbed for recurring payments!). Why do games ever ask me for my details if i dont know wetehr or not i'll sub - i want to check out my free month first.
I am using debet card with no money on it (only put money there when i need to pay for something, otherwise balance is very ow) with no credit line open or other shit, so that no such company can trick me. I know one day i may be forced to use some sort of payment methods that can extort money from me even if i dont want it (like credit cards where you can be charged even if you dont have any money on the card). Then i guess i'll have to find other methods to fight that problem. Glad PayPal sides with users, not with companies, and issues a refund as it should.
Another reason to love GW2 - no sub, no billing information required to play. Nice!
Ive been bouncing around mmorpgs since 2001. Never had a billing issue. Ive never had an issue finding how to cancel an account either.
I guess my point is that some people really should stick to free games if managing a reoccuring payment plan is too much to deal with.
Its not rocket science but i do know there are LOTS of people who are unable to manage reoccuring payments of any type.
Good thing you posted your issue here rather than somewhere that could have resulted in the issue getting fixed though.
Actually he posted it right where it should have: in Funcom's wallet. Why should customers care about businesses, if businesses do not care about customers?
Time to vote with the vallet i say! They bill you without your consent? Their fault. They ban you for disputing it? Too bad, they lose three times more money they banned you for. That will teach them.
Then maybe businesses would actually care about their customers, offer valid live support, fast ticket resolve time, less automated responses, less "we cannot resolve issue X/Y/Z for you". You will no longer have to spend 10 times as much time if you want to only pay for one month of sub, not subscribe to a recurring subscription (in most games you CANNOT pay once, you HAVE to subscribe for recurring billing and then cancel the subscription, which you CANNOT do unil you pass a quiz of "why do you quit" etc)
Then maybe world is a better place for customers. Yay for that.
In this case you are wrong, never had any problem, untill now.
Tough its quite easy to cancel the subscription, problem is i never authorised them to use my CC for the subscription, only authorised them for the game. Nevertheless they abuse it. Which is a criminal act under dutch law.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
Or will you?
I really can't take this thread sersiously.
How many times have we heard this same story from different companys as well.
Players waiting till the last minute to cancel in which you have 30 days to cancel, use your brain next time.
User error.
FunCom is just following their normal rules, like every other company. A chargeback on a transaction is always a ban. It's not slimy or cheap or a scam or anything like that. This is how it works, with pretty much any large company.
I forgot to cancel my AoC subscription once, and it ran for 6 months without me playing. I contacted support and got a refund for 5 of the 6 months, even though it was a user error. Sure I could have charged back and gotten perma banned aswell, but i chose to go to them instead, and they where very helpful.
And most arent as fortunate, just because they help a few people here and there doesnt mean that its the same for everyone else. i asked them politely for a refund and they refused completely and for a stupid reason saying i had already logged in and they couldnt refund my sub. and in this thread alot of other people got screwed over too it seems...
Except that other games don't use your payment of the game box and that first free month as part of the contract for the monthly sub. Or if they do, they tell you about in nice big bold letters and with a check box to agree to. This one did not. So get off your high horse.
You actually did authorize the payment.
Every paypal purchase must be verified by the user with the user information (account/password) unless the purchase is authorized by "Accept further charges from the X company.."
For example spotify has an automatic monthly charge and you only accept it during the first purchase (thus accepting them to charge you further).
Taking money from idiots is how the world works.
You have no case sire, and btw TSW is a great game.
As i said before, its a shame, trickery and they should be punnished for this, because as long as authorities dont act against things like this, Companies will keep and try abuse it.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
This is just a case of reading before clicking.
Same thing that's wrong with MMO communities nowdays.
I can understand your frustration OP, but I had no issue cancelling my account with any Funcom games including: Anarchy Online, AoC, nor TSW. I have also had multiple good experiences with their customer service. It seems as though there was some breakdown of communication between you and Funcom. I do not believe that as a company Funcom is out to deceive or trick you out of your money. I would have attempted to resolve this with Funcom prior to a chargeback (I believe you have 30 days to file a dispute). When you do a chargeback, every mmo company bans you. Some even ban your account if they give you a refund (NCsoft for example). Lessons are: You shouldn't claim they cheated you when it appears you didn't try to resolve this with them very well. Chargebacks tell companies that you refuse to resolve the issue with them. Anonymous posters on a forum on the internet will likely not have their claims believed by other posters. Read what before you accept any agreement that involves you spending your money to be an informed consumer.
If you are truely upset, research your local internet commerce laws, but unfortunately you have given up any right to a grievance due to the chargeback you initiated.
Cheers!
MMO Vet since AOL Neverwinter Nights circa 1992. My MMO beat up your MMO. =S
I don't think so. I didn't pay via Paypal, I don't trust it. Are you just arguing here to make yourself look better? It's not working, if so. Calling people stupid doesn't make you look cool.