Originally posted by rounner I know nothing about MMO architecture but with regard to the infrastructure comments; Having transactional logs and a fully redundant storage does not account for all issues. For example, corrupted data; should the techs work through the problem live while things get progressively worse or slash and burn? Also restoration procedures that involve working back through transactions arent like flicking a switch, you'd have to bring the system off line for a period, so an executive decision may have been made to accept some data loss. Also another poster alluded to a complicated system with multiple server clusters sharing data which could raise integrity problems. Again I have no knowledge of MMO architecture, I am just speaking generally because some of the posts are a little misleading.
How come that other companies like Blizzard and SOE offer character restore service for years for their games (SWG, EQ, EQ2, WoW, etc) ?!
One day I was in a clean up frenzy to delete some ALT's in EQ2 back in the day when I was playing it, to free up some char slots and accidently deleted my Main lol! I know... I know... but I did.
Send in an email, explained about my stupidity... next day... character restored in FULL! Just a message I should be more careful and that I only had like 1 or 2 left for the year.
And now years later.... Arenanet cannot offer this basic character restoration functionality other MMO companies offered for years?
Originally posted by rounner I know nothing about MMO architecture but with regard to the infrastructure comments; Having transactional logs and a fully redundant storage does not account for all issues. For example, corrupted data; should the techs work through the problem live while things get progressively worse or slash and burn? Also restoration procedures that involve working back through transactions arent like flicking a switch, you'd have to bring the system off line for a period, so an executive decision may have been made to accept some data loss. Also another poster alluded to a complicated system with multiple server clusters sharing data which could raise integrity problems. Again I have no knowledge of MMO architecture, I am just speaking generally because some of the posts are a little misleading.
How come that other companies like Blizzard and SOE offer character restore service for years for their games (SWG, EQ, EQ2, WoW, etc) ?!
One day I was in a clean up frenzy to delete some ALT's in EQ2 back in the day when I was playing it, to free up some char slots and accidently deleted my Main lol! I know... I know... but I did.
Send in an email, explained about my stupidity... next day... character restored in FULL! Just a message I should be more careful and that I only had like 1 or 2 left for the year.
And now years later.... Arenanet cannot offer this basic character restoration functionality other MMO companies offered for years?
It's called a Dynamic Event.
LOL! You serious?
There is nothing dynamic about a Dynamic Event. No more than any other quest or any action a player does, when it comes to storing character data in the database !
As long as they store transactional logs of each character, which is the key to enable character restore functionality, it doesn't matter what happens in the game itself!
And yes... it reqiures some investment in infrastructure to set it up... something Arenanet hasn't been bothered with and probably never will.... seeing the customer support history with all NCSoft games. /shrug
Pretty certain Golden was making a joke/being sarcastic there.
At any rate, all four games you listed didn't have the capacity to do rollbacks when they first launched and had to implement it post-release, same as GW2 is doing now. It's a matter of priorities. First they release the game to the public and make sure it's 'mostly' stable. Then they start fixing up all the problems people have between the release and other issues.
They need to absolve overarching issues that cause the problems first though and have a process in place so they can see what all they are doing.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin
Comments
It's called a Dynamic Event.
LOL! You serious?
There is nothing dynamic about a Dynamic Event. No more than any other quest or any action a player does, when it comes to storing character data in the database !
As long as they store transactional logs of each character, which is the key to enable character restore functionality, it doesn't matter what happens in the game itself!
And yes... it reqiures some investment in infrastructure to set it up... something Arenanet hasn't been bothered with and probably never will.... seeing the customer support history with all NCSoft games. /shrug
Pretty certain Golden was making a joke/being sarcastic there.
At any rate, all four games you listed didn't have the capacity to do rollbacks when they first launched and had to implement it post-release, same as GW2 is doing now. It's a matter of priorities. First they release the game to the public and make sure it's 'mostly' stable. Then they start fixing up all the problems people have between the release and other issues.
They need to absolve overarching issues that cause the problems first though and have a process in place so they can see what all they are doing.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin