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Purchased today, received no key and no confirmation email.
indef
Member UncommonPosts: 344
Can anyone help me with this?
I purchased the game today and my credit card has already been charged. However I received no confirmation of my order, no game codes, or headstart codes, or anything for that matter.
I created a square-enix account but it says I don't have any games registered and I can't log in to download the game.
Any suggestions? Or just wait a week or so?
Comments
Yes I bought the digital version from the SE website.
What do you mean they have a billion other things to do? It's not like an actual person sends me my account info and game code. Or do you just mean everything on their end is broken atm, so I'm shit out of luck?
Yeah, what i meant was the server that sends them out if probably borked like everything else.
Oh ok, that makes sense. Hopefully I'll get a key at some point so I can download the game lol.
The best bit about this is the fact people try to justify the fact that they fucked up!...
Simple fact is you have bought a product and they have not supplied your product if this was done anywhere else in the world it would be called either theft or fraud, but because its FF14 people justify by "they have billions of other things".. Hell no... Its theft and personally just to kick them up the arse i would report it as such
This post is all my opinion, but I welcome debate on anything i have put, however, personal slander / name calling belongs in game
where of course you're welcome to call me names im often found lounging about in EvE online.
Use this code for 21days trial in eve online https://secure.eveonline.com/trial/?invc=d385aff2-794a-44a4-96f1-3967ccf6d720&action=buddy
Report it to who exactly? Anyone who would take your report seriously who realize what's actually happening and laugh in your face. If he doesn't get his keys by launch, or if SE doesn't put out official word about why they aren't being sent out then he can report it. But then I ask again, to who? If you have no advice to give to the OP go away, there are plenty of other forums to rage about the ineptness of SE.
To the OP, you can try contacting support now. May not get anyone to answer, but it won't hurt to try. And tehre should be a link to download the launcher, I'll see if I can find it.
Well to be fair the launch of the game isn't until Tuesday. If by Tuesday I don't have my code, I'll just get the transaction removed from my credit card. Easy as that.
Here, I don't know if you can patch it though. Probably not without an account, but you'll have the launcher at least.
http://www.finalfantasyxiv.com/playersdownload/na/
Amazing how it worked good enough to bill his credit card though huh?
That's because credit billing is handled by a totally different company, don't be daft.
My brother purchased 1 hour before early release (genius in action, to be sure). Couldn't get it going from SE so bought thru amazon. Putting the 16 digit code in never quite worked but the game showed up on his account. Never got an email. So basically can't play. Tried contacting support and nothing happening there either. So, he's kinda stuck, not too happy since the overall process is weak, and is about to just give up and cancel.
It's not like it really matters. Logging in at all right now is iffy and progress within the game if you do get in is iffy due to system issues.
Good luck. They are getting massacred right now on all fronts and luck is about the only hope I think you have.
Premium MMORPGs do not feature built-in cheating via cash for gold pay 2 win. PLAY to win or don't play.
Ok by purchasing a product online either for future use or immediate use the contract is considered fulfilled at time of payment, and if the seller does not fulfill their side of the deal then under consumer law its consider theft
But the point im making is the fact again (as you have done) is because its the 'darling buds of Final Fantasy' people are prepared to use the lame excuse of teething issues, I run an online store and as soon as products are purchased then the buyer gets IMMEDIATE confirmation from my site, Now if i can (as a single trader) cope with that concept then im sure a large company should be able too. Dont bother with the "servers are busy " this is not an excuse that would hold in any court of law -
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/31837/10-1125-consumer-rights-in-digital-products.pdf
This white paper discusses (at great length) the rights of the consumer and if i may point you "A Better Deal for Consumers: Delivering Real Help Now and Change for the Future Cmnd 7669 Para 4.2.3" then you will see and again i quote
"In 2009 the UK government committed itself to a
high level of consumer protection in relation to digital products, undertaking to
ensure that "the core principles of consumer law" apply to sales of digital
products"
The point im making is that just because somewhere is busy to not even bother with the confirmation of purchase is shady at best, Dont tell me the servers are at fault, because strangly enough he has been billed, if a server was at fault then surely he shouldn't of been billed - Can charge his card but not send an email.
And finally in response, who would you report to then simply "trading standards".
Of course im not advocating this , especially until the release date, that is unless you have purchased the now laughable early access item
This post is all my opinion, but I welcome debate on anything i have put, however, personal slander / name calling belongs in game
where of course you're welcome to call me names im often found lounging about in EvE online.
Use this code for 21days trial in eve online https://secure.eveonline.com/trial/?invc=d385aff2-794a-44a4-96f1-3967ccf6d720&action=buddy
If your an NA customer and want to let all this blow over:
https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US
is the link to cancel your preorder.
Personally I didn't want to wait an unknown amount of time after purchasing the game to get my activation code, figured 12 was more than enough time considering I got the game early for early access...which doesn't seem like it will happen for most given the server issues.
I hear that there were no issues buying through green man gaming...I still have cold feet on jumping back in...right now it looks like a complete and total mess of a launch...so maybe I wait a few weeks. Either way ill probably never buy from the SE main page again given the total disregard for their customers.
Not sure how you can take someone's money, not give them the product they bought, and go silent on the issue.
Well, I would go with this... if SE's website relied on hamster wheels to keep it going. Perhaps all of the Lalafells are busy making "FFXIV Rules!" tabards instead of hand filing credit card orders.
Don't wait to call support. Your index card may get lost in the fire that will undoubtedly happen when the NA/EU servers explode due to excessive connection attempts.
I'm just waiting for a F2P overhyped sandbox WoW clone with full PVP, epic raid bosses, instanced group content, and Crysis-quality graphics to come out. That, or something fun.
haha nice. I'm kinda second guessing the purchase anyways so I'll probably just have my CC cancel it.
That is one way of going about it, but your account will be banned. Not that it matters if you don't want to play, but thought you should know.
Unfortunately I never received a confirmation email, so I don't have an order number to cancel. I don't want to cancel...I'd just like to start downloading the game (I understand the servers are down.
I tried calling support and it said they are experiencing "higher than average call volume" and the recording said to try later and hung up. Lol.
Ah thanks. Yeah I did this same thing for Darkfall Unholy Wars and my account was insta-banned. That's ok with me if I have no desire to play.
If I don't get any emails by the 27th I'll just do that. I want to give this game a shot, but not enough to go through any hassle over it.
You don't need the order number. Just the email you used to register the account, and the last 5 digits of your CC. My order number kept showing up as invalid, despite when I used the email/CC info to access the invoice It was the exact same order number that was invalid.
You don't need a confirm email, and tbh the quicker you do this the easier it will be. The money went back into my bank instantly, because it is still treated as a preorder, so there is really nothing to refund.
Only works for NA purchases too btw.
At least this way if you ever choose to return to the game you wont be banned and your CC blacklisted.
I went and looked at this, it actually gives me my key for the order. Try it out OP, you may get your key.
you should have received an instant confirmation and code.Are you sure you have the right email used on account?
There is the possibility they shut down all servers including the server running the orders,in that case you should not wait long at all,but i find that very unlucky as you should have had a code to enter on your account within a minute at most.
Only other thing i can think of is a LOT of illegal activity goes on in games,especially new games.Square might actually wait for confirmation of sale before acting,in that case would take a bit longer but no more than same day.One more point,their accounts and support and pretty much everything else ,does not work on Sundays or even Saturday's.if i remember right,they open up shop around 2pm est monday.
Last point,i would be VERY careful of sites disguised as Square Enix selling you products.They do exist,Square posts them in their security warnings.I mention this because you should have had a confirmation within one minute no matter what,especially if it took your money,that means it is up and running and not down.I tend to use Paypal whenever i can,they protect you i think up to 1500 and they are on top of illegal sites and post warnings often.
Anyhow,i hope it works out for you,welcome to the corrupt world we live in.
Never forget 3 mile Island and never trust a government official or company spokesman.
Bang Bang 3hun oBLA!
Oh ok awesome. When I looked at it I didn't realize it was an OR option. I thought it needed the order number, password, email, and CC info.
Thanks a lot for this!