My brother purchased 1 hour before early release (genius in action, to be sure). Couldn't get it going from SE so bought thru amazon. Putting the 16 digit code in never quite worked but the game showed up on his account. Never got an email. So basically can't play. Tried contacting support and nothing happening there either. So, he's kinda stuck, not too happy since the overall process is weak, and is about to just give up and cancel.
It's not like it really matters. Logging in at all right now is iffy and progress within the game if you do get in is iffy due to system issues.
Good luck. They are getting massacred right now on all fronts and luck is about the only hope I think you have.
haha nice. I'm kinda second guessing the purchase anyways so I'll probably just have my CC cancel it.
That is one way of going about it, but your account will be banned. Not that it matters if you don't want to play, but thought you should know.
Ah thanks. Yeah I did this same thing for Darkfall Unholy Wars and my account was insta-banned. That's ok with me if I have no desire to play.
If I don't get any emails by the 27th I'll just do that. I want to give this game a shot, but not enough to go through any hassle over it.
You don't need the order number. Just the email you used to register the account, and the last 5 digits of your CC. My order number kept showing up as invalid, despite when I used the email/CC info to access the invoice It was the exact same order number that was invalid.
You don't need a confirm email, and tbh the quicker you do this the easier it will be. The money went back into my bank instantly, because it is still treated as a preorder, so there is really nothing to refund.
Only works for NA purchases too btw.
At least this way if you ever choose to return to the game you wont be banned and your CC blacklisted.
I went and looked at this, it actually gives me my key for the order. Try it out OP, you may get your key.
you should have received an instant confirmation and code.Are you sure you have the right email used on account?
There is the possibility they shut down all servers including the server running the orders,in that case you should not wait long at all,but i find that very unlucky as you should have had a code to enter on your account within a minute at most.
Only other thing i can think of is a LOT of illegal activity goes on in games,especially new games.Square might actually wait for confirmation of sale before acting,in that case would take a bit longer but no more than same day.One more point,their accounts and support and pretty much everything else ,does not work on Sundays or even Saturday's.if i remember right,they open up shop around 2pm est monday.
Last point,i would be VERY careful of sites disguised as Square Enix selling you products.They do exist,Square posts them in their security warnings.I mention this because you should have had a confirmation within one minute no matter what,especially if it took your money,that means it is up and running and not down.I tend to use Paypal whenever i can,they protect you i think up to 1500 and they are on top of illegal sites and post warnings often.
Anyhow,i hope it works out for you,welcome to the corrupt world we live in.
It was the FFXIV site. My credit card was charged by squre enix. I already cancelled the order and it's already off my card.
you should have received an instant confirmation and code.Are you sure you have the right email used on account?
There is the possibility they shut down all servers including the server running the orders,in that case you should not wait long at all,but i find that very unlucky as you should have had a code to enter on your account within a minute at most.
Only other thing i can think of is a LOT of illegal activity goes on in games,especially new games.Square might actually wait for confirmation of sale before acting,in that case would take a bit longer but no more than same day.One more point,their accounts and support and pretty much everything else ,does not work on Sundays or even Saturday's.if i remember right,they open up shop around 2pm est monday.
Last point,i would be VERY careful of sites disguised as Square Enix selling you products.They do exist,Square posts them in their security warnings.I mention this because you should have had a confirmation within one minute no matter what,especially if it took your money,that means it is up and running and not down.I tend to use Paypal whenever i can,they protect you i think up to 1500 and they are on top of illegal sites and post warnings often.
Anyhow,i hope it works out for you,welcome to the corrupt world we live in.
It was the FFXIV site. My credit card was charged by squre enix. I already cancelled the order and it's already off my card.
Yeah a few people who purchased the game prior to this weekend seem to have received emails with codes.
As far as I know, just about everyone who purchased since this weekend have been getting delayed email confirmations with no code.
It was my theory that they understood they grossly underestimated the amount of players who would be playing...and it seemed to me that at some point, they just silently cut off new orders from getting their keys, as a way to lower the flood of players attempting to log onto their handful of over stressed servers.
So on the official forums you had a lot of people being snarky about "idiots read your emails" and then all these people staring at their email going "wtf what am I doing wrong why is there no code"
I firmly believe that they just delayed everyone activation code indefinitely (probably until they can get a respectable amount of servers online).
Problem with this is that nothing was said to anyone. So all these people left clueless as to what they did wrong. Really an awful thing to do.
Its one thing to have people with a fully downloaded and patched game that they purchased sitting in queues...another to take their money and go silent on the actual product you purchased. That's what got me angry.
Again much respect to the third party site they use on refunding so fast...despite it was totally hidden...
If the game proves to be in working order ill buy again though amazon or green man...the SE site...I just cant trust it after them withholding codes in secret like this. And im not talking about the post where they said codes were coming out in batches...you have absolutely no one posting that "oh hey I got my code finally" they stopped giving them out.
you should have received an instant confirmation and code.Are you sure you have the right email used on account?
There is the possibility they shut down all servers including the server running the orders,in that case you should not wait long at all,but i find that very unlucky as you should have had a code to enter on your account within a minute at most.
Only other thing i can think of is a LOT of illegal activity goes on in games,especially new games.Square might actually wait for confirmation of sale before acting,in that case would take a bit longer but no more than same day.One more point,their accounts and support and pretty much everything else ,does not work on Sundays or even Saturday's.if i remember right,they open up shop around 2pm est monday.
Last point,i would be VERY careful of sites disguised as Square Enix selling you products.They do exist,Square posts them in their security warnings.I mention this because you should have had a confirmation within one minute no matter what,especially if it took your money,that means it is up and running and not down.I tend to use Paypal whenever i can,they protect you i think up to 1500 and they are on top of illegal sites and post warnings often.
Anyhow,i hope it works out for you,welcome to the corrupt world we live in.
It was the FFXIV site. My credit card was charged by squre enix. I already cancelled the order and it's already off my card.
Yeah a few people who purchased the game prior to this weekend seem to have received emails with codes.
As far as I know, just about everyone who purchased since this weekend have been getting delayed email confirmations with no code.
It was my theory that they understood they grossly underestimated the amount of players who would be playing...and it seemed to me that at some point, they just silently cut off new orders from getting their keys, as a way to lower the flood of players attempting to log onto their handful of over stressed servers.
So on the official forums you had a lot of people being snarky about "idiots read your emails" and then all these people staring at their email going "wtf what am I doing wrong why is there no code"
I firmly believe that they just delayed everyone activation code indefinitely (probably until they can get a respectable amount of servers online).
Problem with this is that nothing was said to anyone. So all these people left clueless as to what they did wrong. Really an awful thing to do.
Its one thing to have people with a fully downloaded and patched game that they purchased sitting in queues...another to take their money and go silent on the actual product you purchased. That's what got me angry.
Again much respect to the third party site they use on refunding so fast...despite it was totally hidden...
If the game proves to be in working order ill buy again though amazon or green man...the SE site...I just cant trust it after them withholding codes in secret like this. And im not talking about the post where they said codes were coming out in batches...you have absolutely no one posting that "oh hey I got my code finally" they stopped giving them out.
Yeah I think you're 100% right.
I made a square-enix account and went to the registration page within my account. Under FFXIV: AAR it said that game code registration had been disabled.
I'd imagine the system where you register your code is the same system that sends you your code. So they probably took it offline.
Yeah the cancellation was really easy. If later in the week it seems like things have stabilized and the game isn't getting horrific reviews, I'll re-purchase and give it a shot. Shame they had to do things that way though.
Originally posted by Torcip Did you buy it from SE? They are probably swamped with a billion other things to do, it may just take a while to get sent out.
Yes I bought the digital version from the SE website.
What do you mean they have a billion other things to do? It's not like an actual person sends me my account info and game code. Or do you just mean everything on their end is broken atm, so I'm shit out of luck?
The best bit about this is the fact people try to justify the fact that they fucked up!...
Simple fact is you have bought a product and they have not supplied your product if this was done anywhere else in the world it would be called either theft or fraud, but because its FF14 people justify by "they have billions of other things".. Hell no... Its theft and personally just to kick them up the arse i would report it as such
Report it to who exactly? Anyone who would take your report seriously who realize what's actually happening and laugh in your face. If he doesn't get his keys by launch, or if SE doesn't put out official word about why they aren't being sent out then he can report it. But then I ask again, to who? If you have no advice to give to the OP go away, there are plenty of other forums to rage about the ineptness of SE.
To the OP, you can try contacting support now. May not get anyone to answer, but it won't hurt to try. And tehre should be a link to download the launcher, I'll see if I can find it.
Ok by purchasing a product online either for future use or immediate use the contract is considered fulfilled at time of payment, and if the seller does not fulfill their side of the deal then under consumer law its consider theft
But the point im making is the fact again (as you have done) is because its the 'darling buds of Final Fantasy' people are prepared to use the lame excuse of teething issues, I run an online store and as soon as products are purchased then the buyer gets IMMEDIATE confirmation from my site, Now if i can (as a single trader) cope with that concept then im sure a large company should be able too. Dont bother with the "servers are busy " this is not an excuse that would hold in any court of law -
This white paper discusses (at great length) the rights of the consumer and if i may point you "A Better Deal for Consumers: Delivering Real Help Now and Change for the Future Cmnd 7669 Para 4.2.3" then you will see and again i quote
"In 2009 the UK government committed itself to a
high level of consumer protection in relation to digital products, undertaking to
ensure that "the core principles of consumer law" apply to sales of digital
products"
The point im making is that just because somewhere is busy to not even bother with the confirmation of purchase is shady at best, Dont tell me the servers are at fault, because strangly enough he has been billed, if a server was at fault then surely he shouldn't of been billed - Can charge his card but not send an email.
And finally in response, who would you report to then simply "trading standards".
Of course im not advocating this , especially until the release date, that is unless you have purchased the now laughable early access item
First off I want to say kudos for citing and further elaborating on the information you were trying to relay. Though the question remains if people actually "bought" what is considered a bonus item to pre-orders that has caveat of being in limited quantities.
"Customers that pre-order FFXIV: A Realm Reborn will receive a code that unlocks special pre-order bonuses! Please note that these pre-order bonuses will be available in limited quantities."
That being, while no business of repute would deny one a refund on the basis of them not being given what they consider the product they paid for, they are in no way obligated to give every single purchase the aforementioned bonus items. While it would be hard pressed to convice me personally that a digital key is in short supply (though one could try by bringing in a server infrastructure specialist and even any typical MMO players or player that participated in the early launch with their tales of how full it was and the errors received from the start of service thenceforth), the caveat or fine print is just as legally binding as any word in the core of the contract. If a retailer promised something as part of the purchase and not as a bonus or did not include that, then they *may* (as I'm no legal specialist, but rather have been a part of many contracts as well as taken classes in such and have colleagues who are) have to refund them, and then Square may technically have the right to charge the retailer for their false advertisement and costing them a sale (though I've not personally read of such a thing publicly).
Next we could bring up the precedence of Diablo III and how Blizzard's HQ was raided by the authorities in Korea because after launch people could not access a service they paid for (and some were allegedly being denied refunds or there were so much requests that it was taking too long as some reports say). Though this action only has relevance for when the official launch day had come and gone; any problems with the early access demo they had prior to launching the game were a non-issue. We could discuss all we want on what players view to be a game's launch all day, but it would not change the officially announce date of August 27th is when we will have access to the product we purchased.
In addition, when speaking of Bonus items that contain caveats, there are many loop holes to address. One being that they did not guarantee 24/7 access to the Early Access Beta on the official page where they sell their game. They simply say it is a pre-order bonus to be able to access the game earlier than it's official launch date. Therefore, if one even has one minute of play time, they got the bonus they were promised. If there was a time when the servers were online at any point and they just did not log on when it was available to them, then that's a choice of the consumer and beyond the power of Square to force them on. It's the same with someone not even deciding to try the early access bonus.
<span type1"="">
Following this we could personally ask players who have played MMOs in the passed if this is common. Indeed, there is no technology on this planet that would be able to handle millions assaulting the servers. This is not an excuse, it is simple fact. It does not mean people don't have the right to be angry, it does not mean that Square did their best to prevent it from happening, and it does not help matters to even guess as the discussion ends when the point is made that no technology and no time could have prevented at least some server issues. They probably could have extended early access to two weeks long and then send invites out in waves to help with these issues. Though knowing people, they would cry foul if they weren't the ones accepted in the first day; there would be rampant asks for wipes, people threatening to stop their pre-order, and people saying that their contractual obligations were violated when they weren't (simply because if they were given access then they have it irregardless of server woes, so long as the game is not launched and the actual product they paid for is available to them in an acceptable matter).
You have the right of it that the law could be twisted (if that was the implication with the end-all, be-all technicality). Though it can be done in both ways. If one thing is wrong, or if one minute is denied on official launch (the product they paid for and not something prior to official launch that is named "bonues" and also has a caveat), they could cry to the authorities or demand a refund. It's a scumbag thing to do in my opinion, but people get cheated by corporations all the time who try to be scumbags to their customers as well. It's a vicious circle of life in business, as I'm sure you know.
Therefore I would like to reaffirm the notion that no competent legal authority on Earth would take this seriously at present date. It would be a waste of time and resources for all parties involved and be amongst the most frivolous of ordeals that will be thrown out or pushed to 2:01 AM PST (in which case good luck to them on trying to manipulate the law so quickly) on August 27th if they still have server issues. Though this is in itself a technically, no matter how we all might think of someone that actually tried this.
Though when it comes to the Law of the Land with the United Kingdom, it may be different from what I believe to know. Personally I don't think they will be able to fix all the issues by tomorrow as it stands, and they may share the blame with that. Though as a whole there was a flaw with the assertion that Early Access is a part of the purchase (and if one was convinced it was, so long as one minute of it is available, then Early Access was available whether or not the opportunity was taken... which is a loophole in itself that may be offered and challenged, but with the caveat it will likely be soundly defeated). Which leads to the question... Does the act of purchasing the game give future players Early Access and the minion doll? Or is it that the act of pre-ordering accomplishes this, and not the actual purchase of said title? If it's the purchase of the title, then every person who ever bought it or ever will should be obliged to acquire at least the minion. Perchance does it say "Pre-purchase" bonus on their site, or does it say "Pre-order" bonus?
Due to frequent travel in my youth, English isn't something I consider my primary language (and thus I obtained quirky ways of writing). German and French were always easier for me despite my family being U.S. citizens for over a century. Spanish I learned as a requirement in school, Japanese and Korean I acquired for my youthful desire of anime and gaming (and also work now). I only debate in English to help me work with it (and limit things). In addition, I'm not smart enough to remain fluent in everything and typically need exposure to get in the groove of things again if I haven't heard it in a while. If you understand Mandarin, I know a little, but it has actually been a challenge and could use some help.
Also, I thoroughly enjoy debates and have accounts on over a dozen sites for this. If you wish to engage in such, please put effort in a post and provide sources -- I will then do the same with what I already wrote (if I didn't) as well as with my responses to your own. Expanding my information on a subject makes my stance either change or strengthen the next time I speak of it or write a thesis. Allow me to thank you sincerely for your time.
Comments
yeah it says "
It was the FFXIV site. My credit card was charged by squre enix. I already cancelled the order and it's already off my card.
Yeah a few people who purchased the game prior to this weekend seem to have received emails with codes.
As far as I know, just about everyone who purchased since this weekend have been getting delayed email confirmations with no code.
It was my theory that they understood they grossly underestimated the amount of players who would be playing...and it seemed to me that at some point, they just silently cut off new orders from getting their keys, as a way to lower the flood of players attempting to log onto their handful of over stressed servers.
So on the official forums you had a lot of people being snarky about "idiots read your emails" and then all these people staring at their email going "wtf what am I doing wrong why is there no code"
I firmly believe that they just delayed everyone activation code indefinitely (probably until they can get a respectable amount of servers online).
Problem with this is that nothing was said to anyone. So all these people left clueless as to what they did wrong. Really an awful thing to do.
Its one thing to have people with a fully downloaded and patched game that they purchased sitting in queues...another to take their money and go silent on the actual product you purchased. That's what got me angry.
Again much respect to the third party site they use on refunding so fast...despite it was totally hidden...
If the game proves to be in working order ill buy again though amazon or green man...the SE site...I just cant trust it after them withholding codes in secret like this. And im not talking about the post where they said codes were coming out in batches...you have absolutely no one posting that "oh hey I got my code finally" they stopped giving them out.
Yeah I think you're 100% right.
I made a square-enix account and went to the registration page within my account. Under FFXIV: AAR it said that game code registration had been disabled.
I'd imagine the system where you register your code is the same system that sends you your code. So they probably took it offline.
Yeah the cancellation was really easy. If later in the week it seems like things have stabilized and the game isn't getting horrific reviews, I'll re-purchase and give it a shot. Shame they had to do things that way though.
Yeah,
I just "pre-ordered" the Digital CE from SE's site, and I got the email confirming the purchase with the
blurb.
Sigh. Over the years its honestly like companies never expect people to actually buy their game.
And on the SE account page, I have the following ( I bought it back in 2010 as well)
On this page, you can perform various actions on FINAL FANTASY XIV service accounts.
Code registration currently unavailable.
Active Service Accounts
Explorer 73% Achiever 53% Socializer 53% Killer 20%
First off I want to say kudos for citing and further elaborating on the information you were trying to relay. Though the question remains if people actually "bought" what is considered a bonus item to pre-orders that has caveat of being in limited quantities.
"Customers that pre-order FFXIV: A Realm Reborn will receive a code that unlocks special pre-order bonuses! Please note that these pre-order bonuses will be available in limited quantities."
That being, while no business of repute would deny one a refund on the basis of them not being given what they consider the product they paid for, they are in no way obligated to give every single purchase the aforementioned bonus items. While it would be hard pressed to convice me personally that a digital key is in short supply (though one could try by bringing in a server infrastructure specialist and even any typical MMO players or player that participated in the early launch with their tales of how full it was and the errors received from the start of service thenceforth), the caveat or fine print is just as legally binding as any word in the core of the contract. If a retailer promised something as part of the purchase and not as a bonus or did not include that, then they *may* (as I'm no legal specialist, but rather have been a part of many contracts as well as taken classes in such and have colleagues who are) have to refund them, and then Square may technically have the right to charge the retailer for their false advertisement and costing them a sale (though I've not personally read of such a thing publicly).
Next we could bring up the precedence of Diablo III and how Blizzard's HQ was raided by the authorities in Korea because after launch people could not access a service they paid for (and some were allegedly being denied refunds or there were so much requests that it was taking too long as some reports say). Though this action only has relevance for when the official launch day had come and gone; any problems with the early access demo they had prior to launching the game were a non-issue. We could discuss all we want on what players view to be a game's launch all day, but it would not change the officially announce date of August 27th is when we will have access to the product we purchased.
In addition, when speaking of Bonus items that contain caveats, there are many loop holes to address. One being that they did not guarantee 24/7 access to the Early Access Beta on the official page where they sell their game. They simply say it is a pre-order bonus to be able to access the game earlier than it's official launch date. Therefore, if one even has one minute of play time, they got the bonus they were promised. If there was a time when the servers were online at any point and they just did not log on when it was available to them, then that's a choice of the consumer and beyond the power of Square to force them on. It's the same with someone not even deciding to try the early access bonus.
<span type1"="">
Following this we could personally ask players who have played MMOs in the passed if this is common. Indeed, there is no technology on this planet that would be able to handle millions assaulting the servers. This is not an excuse, it is simple fact. It does not mean people don't have the right to be angry, it does not mean that Square did their best to prevent it from happening, and it does not help matters to even guess as the discussion ends when the point is made that no technology and no time could have prevented at least some server issues. They probably could have extended early access to two weeks long and then send invites out in waves to help with these issues. Though knowing people, they would cry foul if they weren't the ones accepted in the first day; there would be rampant asks for wipes, people threatening to stop their pre-order, and people saying that their contractual obligations were violated when they weren't (simply because if they were given access then they have it irregardless of server woes, so long as the game is not launched and the actual product they paid for is available to them in an acceptable matter).
You have the right of it that the law could be twisted (if that was the implication with the end-all, be-all technicality). Though it can be done in both ways. If one thing is wrong, or if one minute is denied on official launch (the product they paid for and not something prior to official launch that is named "bonues" and also has a caveat), they could cry to the authorities or demand a refund. It's a scumbag thing to do in my opinion, but people get cheated by corporations all the time who try to be scumbags to their customers as well. It's a vicious circle of life in business, as I'm sure you know.
Therefore I would like to reaffirm the notion that no competent legal authority on Earth would take this seriously at present date. It would be a waste of time and resources for all parties involved and be amongst the most frivolous of ordeals that will be thrown out or pushed to 2:01 AM PST (in which case good luck to them on trying to manipulate the law so quickly) on August 27th if they still have server issues. Though this is in itself a technically, no matter how we all might think of someone that actually tried this.
Though when it comes to the Law of the Land with the United Kingdom, it may be different from what I believe to know. Personally I don't think they will be able to fix all the issues by tomorrow as it stands, and they may share the blame with that. Though as a whole there was a flaw with the assertion that Early Access is a part of the purchase (and if one was convinced it was, so long as one minute of it is available, then Early Access was available whether or not the opportunity was taken... which is a loophole in itself that may be offered and challenged, but with the caveat it will likely be soundly defeated). Which leads to the question... Does the act of purchasing the game give future players Early Access and the minion doll? Or is it that the act of pre-ordering accomplishes this, and not the actual purchase of said title? If it's the purchase of the title, then every person who ever bought it or ever will should be obliged to acquire at least the minion. Perchance does it say "Pre-purchase" bonus on their site, or does it say "Pre-order" bonus?