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you guys need to see this.. holy crap i didnt know that.
archeageking
Member Posts: 88
The TOS itself is preventing proper cancellation. Some people upon subscription are left with less than 30 days of game play before subscription takes place. Cancelling it within less than 30 days violates their ToS granting them "permission" to charge you for next month regardless. SOME were given an extra day or two, but no one said that those days will be considered valid for purposes of cancellation, and as for the time being ZeniMax is proving to be an irresponsible child rather than a respectful company.
source:
http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p72
is ZO for real? i didnt think it would get any worse.
This discussion has been closed.
Comments
I find it funny this has become an issue all of a sudden. I am convinced that ESO is the first MMO for many players. They don't even know what the concept of authorization hold is on credit cards. And if you have a debit card it looks like you are "charged" but you aren't.
But nice use of a over dramatic title in the thread. OMG! HOLY CRAP!
Anyone can test this on the account, and you can cancel with literally a click of a button.
Yeah, I wonder if that what is going on here. I've had an mmo subscription for 10+ years. Just kinda used to it hah.
The only way we will know if this is true would be on the 4th May if someone who cancelled before this gets charged for the next month, until then it is speculation.
I guess because the game itself is so good, there's nothing better to harp on.
This IS new, you are incorrect, sorry.
There has NEVER been an MMO company that put a hold on 15 dollars in my account after I purchased their game to be able to access the free time.
There HAS been some companies that charge 1 dollar to check for authorization, but this company LITERALLY put 15 dollars on hold on my account for 6 days.
This is completely unheard of.
Have you played any MMOs? What MMO takes a charge out before the month? None. What MMO cancels your free time if you cancel your card? None.
Maybe it is you that have not played an MMO with a subscription yet.
Yeah, I suspect that some of the game's design is based around the idea that they are going to get a lot of first time MMOers. The on-rails intro island being another one. For these folks it is all new and shiny, or scary, depending on taste. Will be quite interesting to see the reactions once the console releases happen.
If you are holding out for the perfect game, the only game you play will be the waiting one.
Name another MMO that before you can access the game you gotta pay them the 2nd months fee.
Please go ahead.
We'll all wait.
It is not a "charge" it is an authorization which every MMO in the history of subscription MMOs have done at launch. Secondly, you can still play after you cancel. You can easily test this right now. I am convinced people like you are the F2P people that are shocked now that sub games require CCs.
No MMO does that, not even ESO. What is your point? We will wait.
I don't believe any game has ever authorized a full amount to verify your bank account, 1.00 was the most, this is the first time i've ever seen this. And also, an authorization does affect your account if you don't have enough funds and your bank will charge you if you dont have enough money for that authorization. I'm very interested in this game and waiting for it to flesh out more but what ZO is doing is definitely out of the ordinary.
Yeah, pre-auth is completely different than a charge. If there was a actual charge then THAT is an error. If that did happen I'd be curious to see if that same person is charges again at the end of the 30 day mark. But yeah, double checked my account, not even a pre-auth for me.
For the record, things like buying gasoline at the pump can prompt a pre-auth of up to 150 dollars. There is literature on most pumps showing that.
Not at all. They hold the money. Meaning you cant use it. What game has ever done that? None have done this. There is a reason why people are outraged about this, people who have played tons of MMOs. None have ever done this, not a full charge like this one is doing.
Every MMO game I have played has done this. But the charge is usually $1. It is something they hold and it looks like a charge if it is a debit card. From WoW to Rift to recently FFXIV has done this.
And the issue was fixed within 24 hours, and people are still crying about the past?
It didn't happen to me in this game. I actually read the small print, and that's not what it says should happen to anyone - the agreement text specifically says that you'll be charged on May 4th. Does it bother you, at all, to be promoting such an utter non-issue? Do the official statements on the subject mean anything? Why on Earth are people harping on this?
You just described a pre-auth. It can hold a portion or whole amount of a charge just to verify you can afford it. This could be an issue with whomever Zenimax banks through.
People new to the concept of credit cards can read this.
http://en.wikipedia.org/wiki/Authorization_hold
I think the reason people upset is because Zenimax is authorizing for the full amount. Most MMOs only authorize a very small amount just to verify that the account is legit, not to verify if you can pay the full amount, this definitely is a problem and it seems people are still having that issue. Hopefully they fix it for everyone soon.
well, you said it all, so all i can do now is nod and agree
*me nods and agrees*
there are like 1000000 posts about this topic, yet people still dont get it. seriously, why start a new one if you arent able to understand written text ^^
"I'll never grow up, never grow up, never grow up! Not me!"
That's weird, because I have been playing MMORPG's since before EQ, and I have never seen or heard of this pre-authorization. Never had any money put on hold from my bank account to verify funds. Never been charged before the free month was up. Never had any money taken from my account if the game included the first month of game time free. So I dunno where it is some of you are getting this info, but it is false.