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Refund from Carbine?

JustARandomPandaJustARandomPanda Member Posts: 61
in WildStar

I pre-ordered Wildstar directly from Carbine which I now realize was a mistake. I've searched all over Carbine's website, FAQs, forums, etc for their billing support but have been unable to find anything.

 

Has anyone here been able to find where to go to get a refund from Carbine? Also...were you successful at getting it?

Playing Now: The Secret World, Guild Wars 2, Neverwinter

Playing soon: Landmark beta, Swordman beta

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Comments

  • excursion1excursion1 Member UncommonPosts: 11

    i was able to get a full refund by submitting a support ticket .

    i then had to give them the email of the account , the last 4 digits of my CC and the order number along with a reason.

    when you do this and they refund you your money your account will be banned afterwards

     

    go to the offical site at top click support over to the right hand side says log in to create ticket :)

     

    rule of thumb with NCsoft all their games end up free to play why pre order ?

    history shows Aion ,Lineage 2   lets hope it doesnt end like city of heroes eh?

  • AlturisAlturis Member Posts: 28
    They have worked with other people in the past that pre-ordered the product. I haven't attempted to obtain a refund myself as I believe the game is more than worth my time and wallet; however, a close friend ordered a copy for his wife which he was able to e-mail the Carbine team about and obtain a refund within a few days.
  • JustARandomPandaJustARandomPanda Member Posts: 61
    Can someone link me to Carbine's actual customer support page? I've been hunting on their website for it but can't find it. When I click support it just takes me to assorted FAQs - none of which lead you to actual Customer Support to start the process for getting a refund.

    Playing Now: The Secret World, Guild Wars 2, Neverwinter

    Playing soon: Landmark beta, Swordman beta

  • excursion1excursion1 Member UncommonPosts: 11
    Originally posted by JustARandomPanda
    Can someone link me to Carbine's actual customer support page? I've been hunting on their website for it but can't find it. When I click support it just takes me to assorted FAQs - none of which lead you to actual Customer Support to start the process for getting a refund.

    https://support.wildstar-online.com/home

     

    look to the right under quick links

  • Dreamo84Dreamo84 Member UncommonPosts: 3,713
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    image
  • sgelsgel Member EpicPosts: 2,197
    Originally posted by ArcheAge2014
    Originally posted by Fendel84M
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    wildstar is a cheap knock off version of wow, even blizzard invest money into quality animators for wow. 

    Thanks for posting this.

    I hadn't realized what a crap game this is.

    I'll go get a refund right now.

     

    ..Cake..

  • MiiuMiiu Member UncommonPosts: 17
    Originally posted by ArcheAge2014
    Originally posted by Fendel84M
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    wildstar is a cheap knock off version of wow, even blizzard invest money into quality animators for wow. And thats what open beta is for, test the game yourself.

    You can say alot of things about Wildstar but that the animations are crap isn't one of those things.

  • JoeyMMOJoeyMMO Member UncommonPosts: 1,326
    Originally posted by sgel
    Originally posted by ArcheAge2014
    Originally posted by Fendel84M
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    wildstar is a cheap knock off version of wow, even blizzard invest money into quality animators for wow. 

    Thanks for posting this.

    I hadn't realized what a crap game this is.

    I'll go get a refund right now.

    I actually thought you were being serious for a second there.

    You could have added a *rolls eyes* or something, not everyone is wide awake when they come to this site. :)

    imageimage
  • strangepowersstrangepowers Member UncommonPosts: 630

    Originally posted by JustARandomPanda
    I pre-ordered Wildstar directly from Carbine which I now realize was a mistake. I've searched all over Carbine's website, FAQs, forums, etc for their billing support but have been unable to find anything.

     

    Has anyone here been able to find where to go to get a refund from Carbine? Also...were you successful at getting it?

    I googled "carbine customer support" and it came right up...

    The link is on the page provided, you just have to put a little effort into reading.

  • Lord.BachusLord.Bachus Member RarePosts: 9,686
    • Refunds are quickly killing our econnomy...

    Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)

  • JHenryJHenry Member Posts: 188

    I pre-ordered digital deluxe from GMG on the first week of May 2014. After Kripparian's review of the game dated may 15 or so, I decided to get a refund. I asked carbine's support regarding this, but they won't refund anything bought from a third party which is understandable. Then I asked for a Refund from GMG and they said they won't give me a refund because they already sent the key via email due to their policy. I blame GMG's refund policy and myself for not being aware of such. Oh well, might as well play the game and make it worth the while.

     

     

    SOLA - www.solaguild.com
    (christian guild. Being christian is not required for membership though)

  • krimson89krimson89 Member Posts: 31
    Refunds are for defective products or products that weren't as advertised. Carbine has laid it all out for you a long time ago... if you pre-ordered a game you didn't want, when you knew exactly what it was, you should just eat the loss. That's your fault.
  • coorsguyscoorsguys Member Posts: 272
    Originally posted by strangepowers

     

    Originally posted by JustARandomPanda
    I pre-ordered Wildstar directly from Carbine which I now realize was a mistake. I've searched all over Carbine's website, FAQs, forums, etc for their billing support but have been unable to find anything.

     

     

    Has anyone here been able to find where to go to get a refund from Carbine? Also...were you successful at getting it?

     

    I googled "carbine customer support" and it came right up...

    The link is on the page provided, you just have to put a little effort into reading.

     

    I believe your sig describes the poster you are replying to.  Come on he demands a refund and it should be just handed to him.  
  • DistopiaDistopia Member EpicPosts: 21,183
    Originally posted by krimson89
    Refunds are for defective products or products that weren't as advertised. Carbine has laid it all out for you a long time ago... if you pre-ordered a game you didn't want, when you knew exactly what it was, you should just eat the loss. That's your fault.

    This^

    There needs to be some accountability to the buyer, especially when things like Open beta are available. Pre-ordering before you try is no excuse.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson


  • breadm1xbreadm1x Member UncommonPosts: 374
    Originally posted by ArcheAge2014
    Originally posted by Fendel84M
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    wildstar is a cheap knock off version of wow, even blizzard invest money into quality animators for wow. And thats what open beta is for, test the game yourself.

    you do know that moost of the animators from wow actualy work on this game ? :P

    And no they did not invest enought that why they left and worked on this.


  • seafirexseafirex Member UncommonPosts: 419

    The original dev's from WoW are working on this mmorpg since a lot of years now. It will be a success no matter what people say. But to what point that only time can tell.

    In my view it will be big and if they keep there words and keep giving us updated content all the time as they said then i can't see it go F2P before a lot of years. 

  • sumdumguy1sumdumguy1 Member RarePosts: 1,373
    If you don't care about the game or company anymore, do a credit card charge back.  I have done this and have yet to not get a refund,  just be persistent and have a good reason.  Look though the agreement and try to find something to support you position, this helps a lot.
  • PurutzilPurutzil Member UncommonPosts: 3,048

    I never got why people can't figure out to contact support about this stuff rather then posting it on the forums here. Almost makes me think they are playing stupid in order to bash on a game they didn't really get... or they left common sense at the door and just threw money at something without knowing what it was they bought. XD

     

    Support as EVERY SINGLE PRODUCT OUT THERE EVER BOUGHT ONLINE works great for refunds! Common sense is your friend. Unless they are refusing the refund or something of that nature, no reason at all to not use your noodle and contact them directly first.

     

    And do NOT do a charge back. Its a scummy practice that hurts companies a lot. The only time it should ever be done is if you attempt for a refund is denied JUSTLY (aka, if you payed for it, then played it for so long (particularly game time) then its not a just reason at all). 

  • DerrosDerros Member UncommonPosts: 1,216
    Originally posted by JHenry

    I pre-ordered digital deluxe from GMG on the first week of May 2014. After Kripparian's review of the game dated may 15 or so, I decided to get a refund. I asked carbine's support regarding this, but they won't refund anything bought from a third party which is understandable. Then I asked for a Refund from GMG and they said they won't give me a refund because they already sent the key via email due to their policy. I blame GMG's refund policy and myself for not being aware of such. Oh well, might as well play the game and make it worth the while.

     

     

    To be fair, GMG has no way to facilitate a refund.  They cannot take the code you were given off of your NCSoft account, and have no way to to prevent you from re-entering it.  They would have to get the code invalidated from carbine and then get reassigned a new code to replace that one.  To much run around.

     

    Carbine can do it because they have full access to your account and game codes, they can just make a new one.

  • JHenryJHenry Member Posts: 188
    Originally posted by Derros
    Originally posted by JHenry

    I pre-ordered digital deluxe from GMG on the first week of May 2014. After Kripparian's review of the game dated may 15 or so, I decided to get a refund. I asked carbine's support regarding this, but they won't refund anything bought from a third party which is understandable. Then I asked for a Refund from GMG and they said they won't give me a refund because they already sent the key via email due to their policy. I blame GMG's refund policy and myself for not being aware of such. Oh well, might as well play the game and make it worth the while.

     

     

    To be fair, GMG has no way to facilitate a refund.  They cannot take the code you were given off of your NCSoft account, and have no way to to prevent you from re-entering it.  They would have to get the code invalidated from carbine and then get reassigned a new code to replace that one.  To much run around.

     

    Carbine can do it because they have full access to your account and game codes, they can just make a new one.

    Please tell me if we're on the same page. Are you saying that Carbine needed to invalidate my key code to be able to get a refund? If that's the case, I will ask them to invalidate it just so I could get a refund.

    Originally posted by Purutzil

    I never got why people can't figure out to contact support about this stuff rather then posting it on the forums here. Almost makes me think they are playing stupid in order to bash on a game they didn't really get... or they left common sense at the door and just threw money at something without knowing what it was they bought. XD

     

    Support as EVERY SINGLE PRODUCT OUT THERE EVER BOUGHT ONLINE works great for refunds! Common sense is your friend. Unless they are refusing the refund or something of that nature, no reason at all to not use your noodle and contact them directly first.

     

    And do NOT do a charge back. Its a scummy practice that hurts companies a lot. The only time it should ever be done is if you attempt for a refund is denied JUSTLY (aka, if you payed for it, then played it for so long (particularly game time) then its not a just reason at all). 

    I didn't play the game. I just got hyped up for some reason, and in the fence after that. Kriparrian pushed me off the ledge hence why I wanted a refund.

    SOLA - www.solaguild.com
    (christian guild. Being christian is not required for membership though)

  • AmjocoAmjoco Member UncommonPosts: 4,860
    Originally posted by Dreamo84
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    Agreed. We just went through all this with ESO. Probably the same folks.

    Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.

  • strawhat0981strawhat0981 Member RarePosts: 1,224
    Originally posted by Amjoco
    Originally posted by Dreamo84
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    Agreed. We just went through all this with ESO. Probably the same folks.

    Get caught up in the hype, then see it is not what you thought, now I want a refund. Is it that hard to grasp? 

    Originally posted by laokoko
    "if you want to be a game designer, you should sell your house and fund your game. Since if you won't even fund your own game, no one will".

  • strawhat0981strawhat0981 Member RarePosts: 1,224
    I guess im one of the rich folks who do not care, but I say, give them the money back.

    Originally posted by laokoko
    "if you want to be a game designer, you should sell your house and fund your game. Since if you won't even fund your own game, no one will".

  • strawhat0981strawhat0981 Member RarePosts: 1,224
    REFUND THEM ALL THEY PAID IN!!!!!!!!!!!!!!!

    Originally posted by laokoko
    "if you want to be a game designer, you should sell your house and fund your game. Since if you won't even fund your own game, no one will".

  • AmjocoAmjoco Member UncommonPosts: 4,860
    Originally posted by strawhat0981
    Originally posted by Amjoco
    Originally posted by Dreamo84
    I never quite understand how many people pre purchase a game and then cancel it. There's so much info out there and opportunities to try it before pulling the trigger.

    Agreed. We just went through all this with ESO. Probably the same folks.

    Get caught up in the hype, then see it is not what you thought, now I want a refund. Is it that hard to grasp? 

    Oh, I totally understand that. It is just an observation. Is that so hard to grasp?

    Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.

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