But seriously, that interview was horrible. Every answer was, "Sure. Yeah, I mean, I think it falls into the realm of, you know, that is not something that we would rule out, but whether or not we [do that] is certainly not something I can say." Some of the answers were simply idiotic. The Tengu, Adventure Box especially, but nearly every question they answered seems disconnected from what many Guild Wars fans love or have asked for. GW players have wanted playable Tengu since Tyria. Vague coy answers are infuriating. No wonder a lot of people got pissed about that.
GW2 is a great game, but yeah, um, I mean, sure, it needs a little better direction at the moment. I too miss the original dev crew. They had a magic going on that the current set doesn't even come close to.
They probably can't give a straight answer about anything because they're probably not generating much money from cash shop sales to support any long term content of any significance.
But seriously, that interview was horrible. Every answer was, "Sure. Yeah, I mean, I think it falls into the realm of, you know, that is not something that we would rule out, but whether or not we [do that] is certainly not something I can say." Some of the answers were simply idiotic. The Tengu, Adventure Box especially, but nearly every question they answered seems disconnected from what many Guild Wars fans love or have asked for. GW players have wanted playable Tengu since Tyria. Vague coy answers are infuriating. No wonder a lot of people got pissed about that.
GW2 is a great game, but yeah, um, I mean, sure, it needs a little better direction at the moment. I too miss the original dev crew. They had a magic going on that the current set doesn't even come close to.
They probably can't give a straight answer about anything because they're probably not generating much money from cash shop sales to support any long term content of any significance.
Different business model - it is Box to Play, meaning they should get most revenue from that. CS is just extra gravy. Also now they have China which should be generating money.
Two people leave - it happens, move on. No one is indispensable, if they were, the company would be dead now and it is not.
Kate Welch was known not for being UI designer , but as the babe that was hosting GW2 weekly videos from Anet. Kind of like trademark face of GW2 community.
There should have been some big shitstorm happening if they fired such well known face to the community.
But seriously, that interview was horrible. Every answer was, "Sure. Yeah, I mean, I think it falls into the realm of, you know, that is not something that we would rule out, but whether or not we [do that] is certainly not something I can say." Some of the answers were simply idiotic. The Tengu, Adventure Box especially, but nearly every question they answered seems disconnected from what many Guild Wars fans love or have asked for. GW players have wanted playable Tengu since Tyria. Vague coy answers are infuriating. No wonder a lot of people got pissed about that.
GW2 is a great game, but yeah, um, I mean, sure, it needs a little better direction at the moment. I too miss the original dev crew. They had a magic going on that the current set doesn't even come close to.
They probably can't give a straight answer about anything because they're probably not generating much money from cash shop sales to support any long term content of any significance.
Different business model - it is Box to Play, meaning they should get most revenue from that. CS is just extra gravy. Also now they have China which should be generating money.
Two people leave - it happens, move on. No one is indispensable, if they were, the company would be dead now and it is not.
People still don't understand how games are financed.
Subscription fees, box sales and cash shop sales do not, I repeat, DO NOT pay for new expansion content, unless they are self published.
Game studios ask for loans to produce their game. Those loans are granted by video game Publishers.
These days there is also crowdfunding, ie kickstarter.
If Anet wants to produce large amounts of content they go talk to NCSoft and ask for a check to pay for years of development (which is happening since Anet didn't reduce their roster size).
Cash shop revenue pay for servers, costumer support, patches and the live team (that creates the content we see in festival events and living story).
Currently playing: GW2 Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
I usually don't care about the inner workings of MMO companies, but i thought this was interesting, because it coincides with all the drama that came from the Guildmag Gamescom 2014 fiasco:
I do not think that word means what you think it means...
I read the interview, and was expecting...well something more. Maybe its because I'm not that familiar with the games community, but I'm not sure what was fiasco-y or any of its synonyms. I see where people are upset about some of the decisions being made in the game, but I'm not sure how that relates to the interview being a fiasco.
You didn't find something more because it's not "a fiasco".
Players asked for things as players always asked for things. The developers have to balance what players want with what they perceive as the greater good of the game.
Some employees might just be sick of the whole affair as they want less stressful jobs and have moved on.
Some people like to see drama where there is none. I imagine it's because they also seek it in their own lives.
For people who don't seek drama there is none to see here. I wish them well and I wish them more relaxed and balanced jobs.
Unless of course the OP can point to something very specific where we can clearly see that this is a fiasco. I've been reading over the links and haven't found anything.
Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb."
Players asked for things as players always asked for things. The developers have to balance what players want with what they perceive as the greater good of the game.
I remember reading players talking about GW2 aspects in GW1 forums years before the release of the game.
They were going bonkers about those things and a number of them either never made into the game or was changed before release. And many were changed since.
I understand developers not wanting to point to specific systems or giving time schedules.
They can still say something though.
For example:
"We want guilds to have more activities together".
"We want to design more content for 2 players".
"We want to make the home instance more interesting".
"We will keep improving the dungeon experience".
"We want to reduce some of the rng".
You know, just point two or three things that currently have a developing focus even if it gets axed and then say that it got axed because of this or that or just because.
Currently playing: GW2 Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
I usually don't care about the inner workings of MMO companies, but i thought this was interesting, because it coincides with all the drama that came from the Guildmag Gamescom 2014 fiasco:
I do not think that word means what you think it means...
I read the interview, and was expecting...well something more. Maybe its because I'm not that familiar with the games community, but I'm not sure what was fiasco-y or any of its synonyms. I see where people are upset about some of the decisions being made in the game, but I'm not sure how that relates to the interview being a fiasco.
You didn't find something more because it's not "a fiasco".
Players asked for things as players always asked for things. The developers have to balance what players want with what they perceive as the greater good of the game.
Some employees might just be sick of the whole affair as they want less stressful jobs and have moved on.
Some people like to see drama where there is none. I imagine it's because they also seek it in their own lives.
For people who don't seek drama there is none to see here. I wish them well and I wish them more relaxed and balanced jobs.
Unless of course the OP can point to something very specific where we can clearly see that this is a fiasco. I've been reading over the links and haven't found anything.
How can you say there wasn't any drama? Apparently you didn't see the links i posted, or just want to ignore them. Mike O'Brien's post on communication is specific enough. What else could you want that is more specific? There was an obvious failure of communication on Anet's side, hence the posts from O'brien, who is the co-founder and president of Anet, and also the many posts from the developers that followed afterwards (who also recognized a failure of communication). Their Community Team Lead posted tweets about it, and then quit during the uproar. Is it the end of Anet as we know it? Of course not, but to say this wasn't important to the playerbase is just being ignorant. You probaby don't care about GW2 or even play it anymore, but you shouldn't dismiss other people's concerns about a game they do enjoy. As i said, i don't really care about company insider stuff, but this was important enough because it affected the community and it's playerbase. Dismiss it if you must, and if you want to be condescending, that's your right.
I usually don't care about the inner workings of MMO companies, but i thought this was interesting, because it coincides with all the drama that came from the Guildmag Gamescom 2014 fiasco:
I do not think that word means what you think it means...
I read the interview, and was expecting...well something more. Maybe its because I'm not that familiar with the games community, but I'm not sure what was fiasco-y or any of its synonyms. I see where people are upset about some of the decisions being made in the game, but I'm not sure how that relates to the interview being a fiasco.
You didn't find something more because it's not "a fiasco".
Players asked for things as players always asked for things. The developers have to balance what players want with what they perceive as the greater good of the game.
Some employees might just be sick of the whole affair as they want less stressful jobs and have moved on.
Some people like to see drama where there is none. I imagine it's because they also seek it in their own lives.
For people who don't seek drama there is none to see here. I wish them well and I wish them more relaxed and balanced jobs.
Unless of course the OP can point to something very specific where we can clearly see that this is a fiasco. I've been reading over the links and haven't found anything.
How can you say there wasn't any drama? Apparently you didn't see the links i posted, or just want to ignore them. Mike O'Brien's post on communication is specific enough. What else could you want that is more specific? There was an obvious failure of communication on Anet's side, hence the posts from O'brien, who is the co-founder and president of Anet, and also the many posts from the developers that followed afterwards (who also recognized a failure of communication). Their Community Team Lead posted tweets about it, and then quit during the uproar. Is it the end of Anet as we know it? Of course not, but to say this wasn't important to the playerbase is just being ignorant. You probaby don't care about GW2 or even play it anymore, but you shouldn't dismiss other people's concerns about a game they do enjoy. As i said, i don't really care about company insider stuff, but this was important enough because it affected the community and it's playerbase. Dismiss it if you must, and if you want to be condescending, that's your right.
You went out of your way to create the drama by posting this thread to begin with. Like anyone needed to know any of this. If they really really really wanted to know the dirt on something, they'd find it for themselves. No need to repost it throughout the internet. Don't feed the hate. These posts don't do anything but pour gasoline on a fire... to what end I ask? To what end?
Anet really dislikes to announce things until its sure they are going to be implemented , this is a sign of a weak development plan, take a look at FFXIV by example, they have things like "letter from the producer", their communication is very good and satisfy the curiosity of many players, it's even possible to make accurate predictions of when the next patch with new features is coming, this gives the players a good feeling that the game is progressing, I couldn't feel the same with Anet.
Hopefully the new guy in charge will change GW2 PR policy, the way it is hurts the game.
If the guy emptying the trashcans at <insert studio name here> was leaving, you can be sure someone would post about it here saying the game is doomed.
I can't believe it is like nobody can read between the lines when comes to Anet.IMO they are completely full of BS,they have been lying and making excuse from the very first day.Every single time someone asks a question as to why they are doing something CHEAPER or in a LESSER way they have an excuse.
I look at EVERYTHING in a simple way,if you want to make CHANGE or lack of,then it had better look like you are doing it with MORE effort and not just trying to save cost to support your so called f2p gimmick.
You know how it ALWAYS looks though every time i read their excuses?It looks like cost saving ideas and when something is not in game,again cost saving.
I won't get into the mega long list of missing things and bs excuses for other bad ideas but i will focus on the one because they have at least twice used their "Art team" as an excuse.
1 We don't have nice animated CS's because we wanted to showoff our art team.
2 We don't want nice wide viewscapes because we want to FORCE you to see our marvelous art work up close.
The first excuse i was like ok,you don't fool me even 1% but i can see how a lot of naive people will buy into your bs.The second excuse,i almost fell out of my chair,i was like wtf are you serious?Then add that to the reasoning behind Adventure Box and their so called "it won't fit into the narrative" again i was man oh man nothing but constant BS excuses.
It is VERY obvious since dude is looking for an identical job that he did not resign,instead he was fired.His statement is your usual politically correct one to save face for both parties and the future.
Remember we always here BS about not being able to discuss BETA's because they don't want information leaked?Then later they changed it to we don't want people to talk about unfinished work in a bad way.Here we go again Anet can't talk about future content.Oh really?Square Enix laid out a full YEAR of upcoming content,they seem to have no problem when they did that,so what is Anets excuse?Possibly they don't have any real laid out plan but are just looking for ways to make the game and it's content run cheaper and make changes to support their f2p design.
Never forget 3 mile Island and never trust a government official or company spokesman.
doesn't surprise me in the slightest. Anet has always had an issue with communication with its player base. Its been even worse since the release of guild wars 2 though......that holier then thou attitude most of the development team has.....got old really quickly.
Originally posted by Pemmin doesn't surprise me in the slightest. Anet has always had an issue with communication with its player base. Its been even worse since the release of guild wars 2 though......that holier then thou attitude most of the development team has.....got old really quickly.
Indeed, really bad attitude way from the start and with GW2 got worse.
Originally posted by Pemmin doesn't surprise me in the slightest. Anet has always had an issue with communication with its player base. Its been even worse since the release of guild wars 2 though......that holier then thou attitude most of the development team has.....got old really quickly.
Indeed, really bad attitude way from the start and with GW2 got worse.
Nothing like rewriting history.
Anet was lauded by their players for spending a ton of time in guildwarsguru, posting and replying.
No company will lay out their complete plans for their products to the general public when the public wants.
Currently playing: GW2 Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
While there's a lot to admire about GW2 in a technical sense, and a few things in a design sense - the actual game was a complete failure to me. I realise that a lot of people love it, though, and that's great.
But their entire marketing campaign and PR pieces have always smacked of an almost religious self-confidence and their endless insistence on being right about everything could only lead to problems. I imagine that as an employee at ANet - you'd very much have to believe in the overall paradigm, or keep your mouth shut, or you'd be in trouble.
That's never comfortable at length for certain kinds of people.
The problem with player expectations is that they are all different. To make matters worse, several of the player expectations and desire contradicts the expectations/desires of others. In the end , you get games good for some and bad for others and as usual, in forums like these, the loudest voices are the negative ones.
Originally posted by sumdumguy1 The problem with player expectations is that they are all different. To make matters worse, several of the player expectations and desire contradicts the expectations/desires of others. In the end , you get games good for some and bad for others and as usual, in forums like these, the loudest voices are the negative ones.
The problem is, there have been a number of requests that are being asked all the time on the forums, that have popped up in interviews, etc., and yet Arenanet completely ignores them. I'm not saying they should implement everything players ask for, but as the OP alluded, they seem to be really, really out of touch with the playerbase.
Originally posted by sumdumguy1 The problem with player expectations is that they are all different. To make matters worse, several of the player expectations and desire contradicts the expectations/desires of others. In the end , you get games good for some and bad for others and as usual, in forums like these, the loudest voices are the negative ones.
The problem is, there have been a number of requests that are being asked all the time on the forums, that have popped up in interviews, etc., and yet Arenanet completely ignores them. I'm not saying they should implement everything players ask for, but as the OP alluded, they seem to be really, really out of touch with the playerbase.
Um, name one game company that doesn't do the same. Just use Blizzard as an example... forums et al are flooded with requests... most of which are the same... and they get ignored.
Really, saying "we need to be better at communicating" is a canned statement used by every business in the world, because everyone can always improve it and it makes people think they're going to listen more. They don't actually have to do it, they just need to say it and somehow everyone thinks things will change.
You honestly think you can write some dissertation on the state of their game and have them say, wow that is genius, lets do it. At that point, they may be financially obligated to award you for the idea, because it is documented. It's why studios don't accept unsolicited ideas... they're not looking to pay you, they're looking for you to pay them.
Originally posted by sumdumguy1 The problem with player expectations is that they are all different. To make matters worse, several of the player expectations and desire contradicts the expectations/desires of others. In the end , you get games good for some and bad for others and as usual, in forums like these, the loudest voices are the negative ones.
The problem is, there have been a number of requests that are being asked all the time on the forums, that have popped up in interviews, etc., and yet Arenanet completely ignores them. I'm not saying they should implement everything players ask for, but as the OP alluded, they seem to be really, really out of touch with the playerbase.
So what if theyr are asked and ignored ? Forums are minority of player base, vocal one, but minority . Game needs improvements but many vocal issues ( like first person view ..., SAB ) are in reality things that doesn't bother 99% of player base at all.
To the topic, after that tweet from former expert on PR in ANet, if I would be boss, I would fire him immediately too.
Ineteresting question is though, if ANet communication problems, are because they ignored him, or because they followed his strategy.
Um, name one game company that doesn't do the same. Just use Blizzard as an example... forums et al are flooded with requests... most of which are the same... and they get ignored.
Sure, Final Fantasy XIV. 1.0 completely bombed, in large part because they ignored all the feedback they were getting in alpha and beta. ARR was built almost entirely from player feedback, and it's been a massive success.
Um, name one game company that doesn't do the same. Just use Blizzard as an example... forums et al are flooded with requests... most of which are the same... and they get ignored.
Sure, Final Fantasy XIV. 1.0 completely bombed, in large part because they ignored all the feedback they were getting in alpha and beta. ARR was built almost entirely from player feedback, and it's been a massive success.
Final Fantasy bombed because it was simply bad game at release.
Comments
They probably can't give a straight answer about anything because they're probably not generating much money from cash shop sales to support any long term content of any significance.
Different business model - it is Box to Play, meaning they should get most revenue from that. CS is just extra gravy. Also now they have China which should be generating money.
Two people leave - it happens, move on. No one is indispensable, if they were, the company would be dead now and it is not.
Kate Welch was known not for being UI designer , but as the babe that was hosting GW2 weekly videos from Anet. Kind of like trademark face of GW2 community.
There should have been some big shitstorm happening if they fired such well known face to the community.
Just saying
People still don't understand how games are financed.
Subscription fees, box sales and cash shop sales do not, I repeat, DO NOT pay for new expansion content, unless they are self published.
Game studios ask for loans to produce their game. Those loans are granted by video game Publishers.
These days there is also crowdfunding, ie kickstarter.
If Anet wants to produce large amounts of content they go talk to NCSoft and ask for a check to pay for years of development (which is happening since Anet didn't reduce their roster size).
Cash shop revenue pay for servers, costumer support, patches and the live team (that creates the content we see in festival events and living story).
Currently playing: GW2
Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
You didn't find something more because it's not "a fiasco".
Players asked for things as players always asked for things. The developers have to balance what players want with what they perceive as the greater good of the game.
Some employees might just be sick of the whole affair as they want less stressful jobs and have moved on.
Some people like to see drama where there is none. I imagine it's because they also seek it in their own lives.
For people who don't seek drama there is none to see here. I wish them well and I wish them more relaxed and balanced jobs.
Unless of course the OP can point to something very specific where we can clearly see that this is a fiasco. I've been reading over the links and haven't found anything.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
I remember reading players talking about GW2 aspects in GW1 forums years before the release of the game.
They were going bonkers about those things and a number of them either never made into the game or was changed before release. And many were changed since.
I understand developers not wanting to point to specific systems or giving time schedules.
They can still say something though.
For example:
"We want guilds to have more activities together".
"We want to design more content for 2 players".
"We want to make the home instance more interesting".
"We will keep improving the dungeon experience".
"We want to reduce some of the rng".
You know, just point two or three things that currently have a developing focus even if it gets axed and then say that it got axed because of this or that or just because.
Currently playing: GW2
Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
How can you say there wasn't any drama? Apparently you didn't see the links i posted, or just want to ignore them. Mike O'Brien's post on communication is specific enough. What else could you want that is more specific? There was an obvious failure of communication on Anet's side, hence the posts from O'brien, who is the co-founder and president of Anet, and also the many posts from the developers that followed afterwards (who also recognized a failure of communication). Their Community Team Lead posted tweets about it, and then quit during the uproar. Is it the end of Anet as we know it? Of course not, but to say this wasn't important to the playerbase is just being ignorant. You probaby don't care about GW2 or even play it anymore, but you shouldn't dismiss other people's concerns about a game they do enjoy. As i said, i don't really care about company insider stuff, but this was important enough because it affected the community and it's playerbase. Dismiss it if you must, and if you want to be condescending, that's your right.
You went out of your way to create the drama by posting this thread to begin with. Like anyone needed to know any of this. If they really really really wanted to know the dirt on something, they'd find it for themselves. No need to repost it throughout the internet. Don't feed the hate. These posts don't do anything but pour gasoline on a fire... to what end I ask? To what end?
Anet really dislikes to announce things until its sure they are going to be implemented , this is a sign of a weak development plan, take a look at FFXIV by example, they have things like "letter from the producer", their communication is very good and satisfy the curiosity of many players, it's even possible to make accurate predictions of when the next patch with new features is coming, this gives the players a good feeling that the game is progressing, I couldn't feel the same with Anet.
Hopefully the new guy in charge will change GW2 PR policy, the way it is hurts the game.
Ha!
I can't believe it is like nobody can read between the lines when comes to Anet.IMO they are completely full of BS,they have been lying and making excuse from the very first day.Every single time someone asks a question as to why they are doing something CHEAPER or in a LESSER way they have an excuse.
I look at EVERYTHING in a simple way,if you want to make CHANGE or lack of,then it had better look like you are doing it with MORE effort and not just trying to save cost to support your so called f2p gimmick.
You know how it ALWAYS looks though every time i read their excuses?It looks like cost saving ideas and when something is not in game,again cost saving.
I won't get into the mega long list of missing things and bs excuses for other bad ideas but i will focus on the one because they have at least twice used their "Art team" as an excuse.
1 We don't have nice animated CS's because we wanted to showoff our art team.
2 We don't want nice wide viewscapes because we want to FORCE you to see our marvelous art work up close.
The first excuse i was like ok,you don't fool me even 1% but i can see how a lot of naive people will buy into your bs.The second excuse,i almost fell out of my chair,i was like wtf are you serious?Then add that to the reasoning behind Adventure Box and their so called "it won't fit into the narrative" again i was man oh man nothing but constant BS excuses.
It is VERY obvious since dude is looking for an identical job that he did not resign,instead he was fired.His statement is your usual politically correct one to save face for both parties and the future.
Remember we always here BS about not being able to discuss BETA's because they don't want information leaked?Then later they changed it to we don't want people to talk about unfinished work in a bad way.Here we go again Anet can't talk about future content.Oh really?Square Enix laid out a full YEAR of upcoming content,they seem to have no problem when they did that,so what is Anets excuse?Possibly they don't have any real laid out plan but are just looking for ways to make the game and it's content run cheaper and make changes to support their f2p design.
Never forget 3 mile Island and never trust a government official or company spokesman.
Indeed, really bad attitude way from the start and with GW2 got worse.
want 7 free days of playing? Try this
http://www.swtor.com/r/ZptVnY
Nothing like rewriting history.
Anet was lauded by their players for spending a ton of time in guildwarsguru, posting and replying.
No company will lay out their complete plans for their products to the general public when the public wants.
Currently playing: GW2
Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
This post is factually false or it is calling out ANet as a liar.
This is a 5 day old post by ANet themselves; https://forum-en.guildwars2.com/forum/game/gw2/Communicating-with-you/4325871
"Communication hasn’t been good enough and we aim to correct that."
In the same thread; "We knew that we needed to do more for communication."
I always find it funny when the 'pro-GW2' players throw ANet under the bus to protect their game. You do realise ANet created GW2 right? RIGHT?!
Gdemami -
Informing people about your thoughts and impressions is not a review, it's a blog.
What does that thread have to do with how Anet was lauded during GW1?
Where does it say that the company will lay out their plans for all the players to see?
In fact multiple posts clearly say that they wont be able to talk about what the players want to know of.
That quote from Anet is pure PR.
They communicate as good as a company can. Player expectations are just unrealistic.
Currently playing: GW2
Going cardboard starter kit: Ticket to ride, Pandemic, Carcassonne, Dominion, 7 Wonders
So a comment by the Studio Design Director is PR?
That title doesn't look like 'PR' to me but then again, I don't know ANet's internal structure.
I do find it fascinating that you do though. Care to elaborate?
Yes, lets sweep what Anet says as 'PR' even though they painstakingly say on that thread that 'this isn't a PR post'.
Like I said, I don't understand you 'Pro-GW2' posters.
Anet are the creators of GW2. Calling them liars isn't exactly helpful when defending their creation.
/FACEPALM
Gdemami -
Informing people about your thoughts and impressions is not a review, it's a blog.
Not a big surprise.
While there's a lot to admire about GW2 in a technical sense, and a few things in a design sense - the actual game was a complete failure to me. I realise that a lot of people love it, though, and that's great.
But their entire marketing campaign and PR pieces have always smacked of an almost religious self-confidence and their endless insistence on being right about everything could only lead to problems. I imagine that as an employee at ANet - you'd very much have to believe in the overall paradigm, or keep your mouth shut, or you'd be in trouble.
That's never comfortable at length for certain kinds of people.
The problem is, there have been a number of requests that are being asked all the time on the forums, that have popped up in interviews, etc., and yet Arenanet completely ignores them. I'm not saying they should implement everything players ask for, but as the OP alluded, they seem to be really, really out of touch with the playerbase.
Um, name one game company that doesn't do the same. Just use Blizzard as an example... forums et al are flooded with requests... most of which are the same... and they get ignored.
Really, saying "we need to be better at communicating" is a canned statement used by every business in the world, because everyone can always improve it and it makes people think they're going to listen more. They don't actually have to do it, they just need to say it and somehow everyone thinks things will change.
You honestly think you can write some dissertation on the state of their game and have them say, wow that is genius, lets do it. At that point, they may be financially obligated to award you for the idea, because it is documented. It's why studios don't accept unsolicited ideas... they're not looking to pay you, they're looking for you to pay them.
So what if theyr are asked and ignored ? Forums are minority of player base, vocal one, but minority . Game needs improvements but many vocal issues ( like first person view ..., SAB ) are in reality things that doesn't bother 99% of player base at all.
To the topic, after that tweet from former expert on PR in ANet, if I would be boss, I would fire him immediately too.
Ineteresting question is though, if ANet communication problems, are because they ignored him, or because they followed his strategy.
Sure, Final Fantasy XIV. 1.0 completely bombed, in large part because they ignored all the feedback they were getting in alpha and beta. ARR was built almost entirely from player feedback, and it's been a massive success.
Final Fantasy bombed because it was simply bad game at release.