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Wanting to try this out again, problem **SOLVED**

Elevenb4Elevenb4 Member UncommonPosts: 362
in Final Fantasy XIV

I already contacted customer service, but it's been two days and when I follow up all I get back is that they will contact me when it's my turn basically. I pre-ordered the game and everything, I still have all that info, my purchase numbers, pre-order numbers, everything. However, after seeing their stand on staying sub only, I wanted to check it out again. 

 

Here is the dilemma. I go to download the game again, and they say there is no email registered on their site that matches mine. I found my old username it is says that the account has been canceled. I still get updates to my email about the game and everything asking me to come back and all. So I'm confused about why my account was canceled and why it's taking so long to try and get it all fixed? 

 

Anyone else have this problem? I'm trying to be patient, but two days have passed, this being the third day waiting for their response. 

 

Thanks.

 

 

**SOLVED: UPDATE**

 

Today is day 6 of waiting. I had gotten an email late last night with a phone number to call. Today I called, waited on hold for close to 90mins. Talked to the Rep for about 5 minutes and everything is back up. They "resurected" the account after asking a few security things. Rep was very nice and apologetic with the inconvenience. 

Downloading now, Thanks too all that offered advice. 

 

-Unconstitutional laws aren't laws.-

«13

Comments

  • danwest58danwest58 Member RarePosts: 2,012
    did you fully uninstall and reinstall FFXIV at one point?  Also My one friend ran into an issue where he could not download the game without being resubbed.  You could have that problem.  
  • AyuroxAyurox Member UncommonPosts: 64

    don't know if you know the following info but it might help :

     

    for account stuff : go to mogstation not finalfantasyXIV.com

     

    https://secure.square-enix.com/account/app/svc/Login?cont=account&request=mogstation

  • kitaradkitarad Member LegendaryPosts: 8,177
    Did you cancel the subscription or the account at one point.

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by danwest58
    did you fully uninstall and reinstall FFXIV at one point?  Also My one friend ran into an issue where he could not download the game without being resubbed.  You could have that problem.  

    Yes, but it won't even let me resubb without buying the game again. Basically, it tells me my old account has been cancelled and it's not letting me reactivate it without the help of customer support, But I have the option of buying it again.

    -Unconstitutional laws aren't laws.-

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by kitarad
    Did you cancel the subscription or the account at one point.

    Yes canceled my sub about two months after release. Never canceled my account though. 

    -Unconstitutional laws aren't laws.-

  • kitaradkitarad Member LegendaryPosts: 8,177
    Looks like you cancelled your account instead of unsubbing. It is poorly shown and others have made this mistake.

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by Ayurox

    don't know if you know the following info but it might help :

     

    for account stuff : go to mogstation not finalfantasyXIV.com

     

    https://secure.square-enix.com/account/app/svc/Login?cont=account&request=mogstation

    Yeah, it's saying the same thing that my account has been canceled. 

     

    Not sure why I'm not able to multi quote anything. 

    -Unconstitutional laws aren't laws.-

  • danwest58danwest58 Member RarePosts: 2,012
    Originally posted by Elevenb4
    Originally posted by danwest58
    did you fully uninstall and reinstall FFXIV at one point?  Also My one friend ran into an issue where he could not download the game without being resubbed.  You could have that problem.  

    Yes, but it won't even let me resubb without buying the game again. Basically, it tells me my old account has been cancelled and it's not letting me reactivate it without the help of customer support, But I have the option of buying it again.

    Do you have the game code that you can enter into the Mog station?  I would try that if I had it.  If you bought the game via SE you can go recover your game code still I believe.  I would have to check on my end but I think you can.  

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by kitarad
    Looks like you cancelled your account instead of unsubbing. It is poorly shown and others have made this mistake.

    If that is the case, I wonder if I could just register another account using my old game code?

    -Unconstitutional laws aren't laws.-

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by danwest58
    Originally posted by Elevenb4
    Originally posted by danwest58
    did you fully uninstall and reinstall FFXIV at one point?  Also My one friend ran into an issue where he could not download the game without being resubbed.  You could have that problem.  

    Yes, but it won't even let me resubb without buying the game again. Basically, it tells me my old account has been cancelled and it's not letting me reactivate it without the help of customer support, But I have the option of buying it again.

    Do you have the game code that you can enter into the Mog station?  I would try that if I had it.  If you bought the game via SE you can go recover your game code still I believe.  I would have to check on my end but I think you can.  

    Sure I will try that next. 

     

    Thanks for the help by the way everyone. 

    -Unconstitutional laws aren't laws.-

  • VyntVynt Member UncommonPosts: 757

    When you cancelled your sub, you probably hit the option to cancel your account instead. 

    I have no idea why they even offer that option. It just causes confusion and problems. They had the same stupid thing with ffxi, but with less clear wording, so it was more of an issue then, than it is now, lol.

  • PhryPhry Member LegendaryPosts: 11,004
    Originally posted by Elevenb4
    Originally posted by danwest58
    did you fully uninstall and reinstall FFXIV at one point?  Also My one friend ran into an issue where he could not download the game without being resubbed.  You could have that problem.  

    Yes, but it won't even let me resubb without buying the game again. Basically, it tells me my old account has been cancelled and it's not letting me reactivate it without the help of customer support, But I have the option of buying it again.

    Looks like you need to log into the Mogstation, there it will show you which games are registered to your account. If you own a copy, then all you need do is select the game and make/register a payment for it. image

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by Vynt

    When you cancelled your sub, you probably hit the option to cancel your account instead. 

    I have no idea why they even offer that option. It just causes confusion and problems. They had the same stupid thing with ffxi, but with less clear wording, so it was more of an issue then, than it is now, lol.

    Yeah, I can't imagine that I would so something like that. I never cancel accounts. Besides, I knew at some point I would come back. But anything is possible. I very well might've hit "cancel account" not meaning to. 

    -Unconstitutional laws aren't laws.-

  • FoomerangFoomerang Member UncommonPosts: 5,628

    Ugh sounds like a pain. Sorry to hear that. I really dislike their account management interface... Or lack thereof I should say.

  • VyntVynt Member UncommonPosts: 757
    A little off topic, but I got an email from FFXIV today 3/10/15 saying to come back to play for free during the dates of 2/27/15 - 3/9/15. Found that a bit amusing, hehe.
  • danwest58danwest58 Member RarePosts: 2,012
    Originally posted by Elevenb4
    Originally posted by Vynt

    When you cancelled your sub, you probably hit the option to cancel your account instead. 

    I have no idea why they even offer that option. It just causes confusion and problems. They had the same stupid thing with ffxi, but with less clear wording, so it was more of an issue then, than it is now, lol.

    Yeah, I can't imagine that I would so something like that. I never cancel accounts. Besides, I knew at some point I would come back. But anything is possible. I very well might've hit "cancel account" not meaning to. 

    There web interfaces are crap, mainly due to the way they think vs how we are.  I know its a pain.  At least the game to me is worth it.  If you end up re-rolling a new toon on Siren let me know.  I am apart of a casual FC that works fairly well together.  I got to help some new people the other night as well as I got helped from vets of the game since I came back to the game a few months ago.   Its a good FC.  Still new because we all dropped out of a large here you are just a number FC to build our own.  

     

    HelzBelz Hammerfist. 

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Just tried registering the game again under a new account, won't let me do it. Says the game is already reigstered. So I think I'm back to waiting. 

    -Unconstitutional laws aren't laws.-

  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by danwest58
    Originally posted by Elevenb4
    Originally posted by Vynt

    When you cancelled your sub, you probably hit the option to cancel your account instead. 

    I have no idea why they even offer that option. It just causes confusion and problems. They had the same stupid thing with ffxi, but with less clear wording, so it was more of an issue then, than it is now, lol.

    Yeah, I can't imagine that I would so something like that. I never cancel accounts. Besides, I knew at some point I would come back. But anything is possible. I very well might've hit "cancel account" not meaning to. 

    There web interfaces are crap, mainly due to the way they think vs how we are.  I know its a pain.  At least the game to me is worth it.  If you end up re-rolling a new toon on Siren let me know.  I am apart of a casual FC that works fairly well together.  I got to help some new people the other night as well as I got helped from vets of the game since I came back to the game a few months ago.   Its a good FC.  Still new because we all dropped out of a large here you are just a number FC to build our own.  

     

    HelzBelz Hammerfist. 

    If/when i get back in, I definetly will. One thing I loved about this game was the community. I just didn't have the time and bought it for the future if you will. 

    -Unconstitutional laws aren't laws.-

  • danwest58danwest58 Member RarePosts: 2,012
    Originally posted by Elevenb4
    Originally posted by danwest58
    Originally posted by Elevenb4
    Originally posted by Vynt

    When you cancelled your sub, you probably hit the option to cancel your account instead. 

    I have no idea why they even offer that option. It just causes confusion and problems. They had the same stupid thing with ffxi, but with less clear wording, so it was more of an issue then, than it is now, lol.

    Yeah, I can't imagine that I would so something like that. I never cancel accounts. Besides, I knew at some point I would come back. But anything is possible. I very well might've hit "cancel account" not meaning to. 

    There web interfaces are crap, mainly due to the way they think vs how we are.  I know its a pain.  At least the game to me is worth it.  If you end up re-rolling a new toon on Siren let me know.  I am apart of a casual FC that works fairly well together.  I got to help some new people the other night as well as I got helped from vets of the game since I came back to the game a few months ago.   Its a good FC.  Still new because we all dropped out of a large here you are just a number FC to build our own.  

     

    HelzBelz Hammerfist. 

    If/when i get back in, I definetly will. One thing I loved about this game was the community. I just didn't have the time and bought it for the future if you will. 

    Yea its a very good community in FFXIV.  Now there are ass holes like in any game and mostly in the Duty Finder.  However you can avoid them and get almost faster groups by using the party finder and they play on the same server as you so less BS.  I already added friends from the Party finder to my friends list and keep in touch with them.  If you get a real good group that is not rushing to do things people are willing to wait to do X instance and do it as a static group

  • TorcipTorcip Member UncommonPosts: 669
    Looks like your just going to have to wait, things like account recovery can take a pretty long time as they need to be 100% certain that the correct person is getting the account.  I would say it could easily take a week or two, definitely not just two or three days.
  • Elevenb4Elevenb4 Member UncommonPosts: 362
    Originally posted by Torcip
    Looks like your just going to have to wait, things like account recovery can take a pretty long time as they need to be 100% certain that the correct person is getting the account.  I would say it could easily take a week or two, definitely not just two or three days.

    Yeah, I'm waiting. I've lost accounts before, not in recent years. Wow up to 2 weeks? I hope not. I totally understand though about making sure it's me. This is the end of day 3, hopefully it will be tomorrow. =)

    -Unconstitutional laws aren't laws.-

  • TorcipTorcip Member UncommonPosts: 669
    Something to keep in mind as well is that since the expansion release date was just recently announced they probably have an influx of support requests about account recoveries. Hope it works out for you though.
  • YaevinduskYaevindusk Member RarePosts: 2,094
    Originally posted by DMKano
    Originally posted by Foomerang

    Ugh sounds like a pain. Sorry to hear that. I really dislike their account management interface... Or lack thereof I should say.

    It is one of the most convoluted account management setups I've ever experienced.

    The fact that you need to use mogstation (which is not listed anywhere or linked anywhere in the client) is just seriously messed up 

    I wasted 2 hours trying to setup my account before someone told to not use SEs site or final fantasy site - but mogstation.

    SE needs to take a look at Blizzard, SoE/daybreak, Trion etc.... clear and SIMPLE account setup.

     

     

    Hopefully you got that sorted out thereafter.  Yeah, it's not a great system.  Mogstation itself is pretty easy to understand, but most people just go straight to their website and don't know what a "Mogstation" is when they see the button.

    Due to frequent travel in my youth, English isn't something I consider my primary language (and thus I obtained quirky ways of writing).  German and French were always easier for me despite my family being U.S. citizens for over a century.  Spanish I learned as a requirement in school, Japanese and Korean I acquired for my youthful desire of anime and gaming (and also work now).  I only debate in English to help me work with it (and limit things).  In addition, I'm not smart enough to remain fluent in everything and typically need exposure to get in the groove of things again if I haven't heard it in a while.  If you understand Mandarin, I know a little, but it has actually been a challenge and could use some help.

    Also, I thoroughly enjoy debates and have accounts on over a dozen sites for this.  If you wish to engage in such, please put effort in a post and provide sources -- I will then do the same with what I already wrote (if I didn't) as well as with my responses to your own.  Expanding my information on a subject makes my stance either change or strengthen the next time I speak of it or write a thesis.  Allow me to thank you sincerely for your time.
  • FoomerangFoomerang Member UncommonPosts: 5,628

    Originally posted by DMKano
    Originally posted by Yaevindusk Originally posted by DMKano Originally posted by Foomerang Ugh sounds like a pain. Sorry to hear that. I really dislike their account management interface... Or lack thereof I should say.
    It is one of the most convoluted account management setups I've ever experienced. The fact that you need to use mogstation (which is not listed anywhere or linked anywhere in the client) is just seriously messed up  I wasted 2 hours trying to setup my account before someone told to not use SEs site or final fantasy site - but mogstation. SE needs to take a look at Blizzard, SoE/daybreak, Trion etc.... clear and SIMPLE account setup.  
      Hopefully you got that sorted out thereafter.  Yeah, it's not a great system.  Mogstation itself is pretty easy to understand, but most people just go straight to their website and don't know what a "Mogstation" is when they see the button.
    This was at launch - so long time ago - I was completely new to Final Fantasy - was my first FF game - I had no clue wtf mogstation was at all - it wasn't mentioned or explained any where.

    if it weren't for the community here I would have probably given up - but someone here made a detailed step by step account setup process that I followed.

    Never before have I felt so damn inadequate at such a simple task - was very aggravating.


    Another aggravating thing is the terms they use for the same thing are not consistent. On one door, they tell you to activate your account, but the actual words you have to look for are register serial number or some thing like that. The next thing you know, like the op, you think you are canceling your sub, but in fact you're deleting your account.
    Then my credit cards would get rejected trying to renew my sub, so I had to buy crysta in the exact amount needed then use that to buy game time.
    I called customer service about that and they insisted that it was a problem with my bank. And I was like really? Then why did I just this minute but crysta with the same exact card?
    Seriously thought about quitting because of their shitty account management interface.
  • YaevinduskYaevindusk Member RarePosts: 2,094
    Originally posted by DMKano
    Originally posted by Yaevindusk
    Originally posted by DMKano
    Originally posted by Foomerang

    Ugh sounds like a pain. Sorry to hear that. I really dislike their account management interface... Or lack thereof I should say.

    It is one of the most convoluted account management setups I've ever experienced.

    The fact that you need to use mogstation (which is not listed anywhere or linked anywhere in the client) is just seriously messed up 

    I wasted 2 hours trying to setup my account before someone told to not use SEs site or final fantasy site - but mogstation.

    SE needs to take a look at Blizzard, SoE/daybreak, Trion etc.... clear and SIMPLE account setup.

     

     

    Hopefully you got that sorted out thereafter.  Yeah, it's not a great system.  Mogstation itself is pretty easy to understand, but most people just go straight to their website and don't know what a "Mogstation" is when they see the button.

    This was at launch - so long time ago - I was completely new to Final Fantasy - was my first FF game - I had no clue wtf mogstation was at all - it wasn't mentioned or explained any where.

    if it weren't for the community here I would have probably given up - but someone here made a detailed step by step account setup process that I followed.

    Never before have I felt so damn inadequate at such a simple task - was very aggravating.

     

    It was even worse in 1.0 if I remember correctly.  I don't even remember a Mogstation existing at the start of A Realm Reborn, but then again I also went through most of that stuff when I was playing the Alpha version of the game.  They definitely do need to make it more user friendly as a whole; upsetting people right out the gate with account creation isn't the best thing to do.

    They even had some shady looking third party deals and didn't (probably still don't) accept paypal.  I remember having to buy Crysta before using said Crysta to purchase game time.  It was horrible back then.

    Even their beginner's guide was hidden in places on their website that a lot of people wouldn't have gone to:

    http://na.finalfantasyxiv.com/pr/start_ffxiv/win/

     

    There's an obscure link on the main page that takes you to another page, which has a small notice of a beginner's guide at the bottom.  Even if you made it that far, I would naturally assume that just means getting start while already inside the game.

     

    This and the start of the game shall always remain it's greatest weakness, in my opinion.  Big fan of all their content updates, though.

     

    --------------

     

    Though to get back on point.  I have heard of people canceling their accounts by accident.  It's something they're aware of and know how to rectify it once they realize what happened.  The account should be given back to you no problem.  They even admitted that it was an error for them to place that button there in the past.

    Due to frequent travel in my youth, English isn't something I consider my primary language (and thus I obtained quirky ways of writing).  German and French were always easier for me despite my family being U.S. citizens for over a century.  Spanish I learned as a requirement in school, Japanese and Korean I acquired for my youthful desire of anime and gaming (and also work now).  I only debate in English to help me work with it (and limit things).  In addition, I'm not smart enough to remain fluent in everything and typically need exposure to get in the groove of things again if I haven't heard it in a while.  If you understand Mandarin, I know a little, but it has actually been a challenge and could use some help.

    Also, I thoroughly enjoy debates and have accounts on over a dozen sites for this.  If you wish to engage in such, please put effort in a post and provide sources -- I will then do the same with what I already wrote (if I didn't) as well as with my responses to your own.  Expanding my information on a subject makes my stance either change or strengthen the next time I speak of it or write a thesis.  Allow me to thank you sincerely for your time.
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