Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Refund policy

13»

Comments

  • GrumpyHobbitGrumpyHobbit Member RarePosts: 1,220

    We get it, you don't want to pledge......so DON'T.

    Stop telling everyone you are not pledging and quoting your reasons for doing so.

    You don't like the refund policy.

    Understood.

    Move along and stop posting the same stuff when people have said just move on if you don't like it.

    Who are you trying to persuade?

  • MaygusMaygus Member UncommonPosts: 374
    Renoaku said:
    (For example) I created a COE account on the website and I have not been presented an agreement, or Terms OF Use stating I can't get a refund, so if they add pre-order in the game later and lets say I do $2000, and want a refund after 5 months pass then it is within my legal right to do such...

    The only problem with such is if the company argues it taking that to court, and with a bank its generally 90 days refund policy (Plus providing evidence) that they failed to deliver the product or service.
    Uhmm... you are presented  Terms of Use?


    Also of-course the website doesn't have a refund policy because they're not taking money on the website.
    The money is being donated via the KS and all the terms and policies from the KS are in effect.


    Renoaku said:
    If you pledge, (After) the kick starter ends (Unless you agree to a no refund policy) or (EULA) before making your purchase (Then you could consider your purchase a (Pre-Order) which means if their company fails to deliver a product as described you could demand a full refund and or take it to court if you wanted to. Over-All my opinion on this game (DO not back this game) simply for the reason of perm-death too many unanswered questions seems like a waste of time to even be playing but this is me and why I am not going to back this game but rather looking towards other games like Crow Fall.

      Depends on the terms offered post-KS. We haven't seen anything in regards to post-KS refund policies etc. so you cannot make any assumptions on that part.
    Visit the Chronicles of Elyria official site and the Official Wiki... an upcoming MMO from Soulbound Studios with real consequences to your actions.
    Finite Resources, WYSIWYG looting to player created and maintained maps and a deep modular crafting system. So much more that hasn't been said, ask questions! Post your thoughts! Spread the word of COE!

    If you haven't yet, register with my referrer code on the official website: B0E240
  • xpsyncxpsync Member EpicPosts: 1,854
    OMG still going on about it. At this point i think we are all feeding a troll, but anyway, it's making for some interesting reading so far...

    It in a nutshell, it is an investment/donation because "YOU" want to have a game like this made, period!

    - for your support it goes several ways; IT does get made, IT doesn't get made, even not made the way you liked, probably other ways too but you get bragging rights and a game you wanted if all goes well.

    Everyone here can read between the lines of what the OP wants. The OP wants all the bragging rights if it turns into a game everyone loves, so the OP can parade around touting their horn how they backed it, and oh yea i was in alpha man, and check out all the items i have you will never will because i from the start believed in this game, and lets not forget how much more leet you are than everyone else too because you backed it right from the start.

    BUT... if it's not, you just want all your money back. lol
    My faith is my shield! - Turalyon 2022

    Your legend ends here and now! - (Battles Won Long Ago)

    Currently Playing; Dragonflight and SWG:L
  • FranciscourantFranciscourant Member UncommonPosts: 356
    CrazKanuk said:
    waynejr2 said:
    Fraud I would agree with.  Major shift if they said the design might changes is iffy to me.  Silent for months, not that is just your entitlement talking and shouldn't be a factor.
    We all have different criteria for what we consider acceptable or not, but I think that people in general would agree that if the creator of a project promises a MMORPG with thousands of players per map, and delivers a game that has nothing to do with that, the studio failed to "complete the project".

    I can appreciate your perspective, but if your expectation is that every aspect promised will be delivered, then crowdfunding is not for you, please don't back anything. There will, inevitably, be something that is not delivered. If we used your criteria on any software project in the known universe, as pitched versus what is delivered, then every single project would fail. There is a massive delta between what is pitched as "We want to do this..." and what is delivered as "We needed to make some compromises....", but there are always compromises. That isn't to say that they will never do exactly what they envisioned, but it may not be feasible at the initial release. 

    So, while I totally agree with you that we all have different criteria for what we consider acceptable, people who are risk averse or who have very specific expectations of a crowdfunding project, without room for compromise, shouldn't back a project. 
    I think that there's a big difference between what I've written ("delivers a game that has nothing to do with [the promises]") and your interpretation of what I've written ("If we used your critera [...] then every single project would fail.").

    I believe that the very large majority of the successful crowdfunded projects are not "delivering a game that has nothing to do with their promises" and therefore aren't failing to fulfill the majority of their promises.

    In the very rare occasions it happens for major projects, we usually hear about it plenty on the gaming news websites.
  • OfficerFriendlyEQ2OfficerFriendlyEQ2 Member UncommonPosts: 105

    You think you are going to miss out on something that essentially is a cartoon with a logic script? Please. You don't own it. Everyone, get your refund. Invest in an animal shelter if you like to feel you are helping

  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    CrazKanuk said:
    waynejr2 said:
    Fraud I would agree with.  Major shift if they said the design might changes is iffy to me.  Silent for months, not that is just your entitlement talking and shouldn't be a factor.
    We all have different criteria for what we consider acceptable or not, but I think that people in general would agree that if the creator of a project promises a MMORPG with thousands of players per map, and delivers a game that has nothing to do with that, the studio failed to "complete the project".

    I can appreciate your perspective, but if your expectation is that every aspect promised will be delivered, then crowdfunding is not for you, please don't back anything. There will, inevitably, be something that is not delivered. If we used your criteria on any software project in the known universe, as pitched versus what is delivered, then every single project would fail. There is a massive delta between what is pitched as "We want to do this..." and what is delivered as "We needed to make some compromises....", but there are always compromises. That isn't to say that they will never do exactly what they envisioned, but it may not be feasible at the initial release. 

    So, while I totally agree with you that we all have different criteria for what we consider acceptable, people who are risk averse or who have very specific expectations of a crowdfunding project, without room for compromise, shouldn't back a project. 
    I think that there's a big difference between what I've written ("delivers a game that has nothing to do with [the promises]") and your interpretation of what I've written ("If we used your critera [...] then every single project would fail.").

    I believe that the very large majority of the successful crowdfunded projects are not "delivering a game that has nothing to do with their promises" and therefore aren't failing to fulfill the majority of their promises.

    In the very rare occasions it happens for major projects, we usually hear about it plenty on the gaming news websites.

    I agree with you on that. I do think that most projects are, what we might say, "in the ballpark". However, in cases where they aren't I still don't think that customers should be entitled to a refund. That being said, if it were large enough, the project owner could be open to a class action lawsuit. What's an example of something where you would like a refund because the game wasn't as described? 


    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • drakeordanskadrakeordanska Member UncommonPosts: 240
    edited May 2016
    I once got a refund for a game I bought in preorder and played the beta.  Before I received the final product I emailed and cancelled my order stating he game wasn't as advertised.

    They said you layer the beta you don't get a refund.
    I argued I haven't received the product I paid for therefore under UK law I'm entitled to a refund. Don't give me one I will take you to court, you can fly your solicitors to the UK fight it and maybe win, but it will cost more than the 30 quid I paid. 

    I got my refund the next day

    Now then what has this to do with the conversation.
    I bought a preorder and canceled before I bought the game. Therfore I'm entitled to a refund.
    I do not expect to be able to do this with CoE because it's a pledge NOT a preorder and I'm at the $250 tier.
Sign In or Register to comment.