Kerfuffle Averted! Bethesda WILL Supply Canvas Bags After All - MMORPG.com

SBFord

Kerfuffle Averted! Bethesda WILL Supply Canvas Bags After All - MMORPG.com

You may remember the Great Fallout 76 Power Armor Edition Canvas Bag Kerfuffle from last week about the last minute replacement of the canvas tote with a cheap nylon one. If you are a Power Armor Edition owner, happy days are here again. According to the Bethesda Twitter account, you're now able to submit a ticket and a replacement CANVAS bag will be sent. Tickets will need to be submitted by January 31, 2019.

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MadFrenchie

Copying from another thread noting the change in stance from Bethesda:

The overarching question of the year: how can we go from needing firing squads to send a message to devs and/or pubs as a fanbase, to only needing to, y'know, communicate like normal people do?

SBFord

Honestly, it's 100% damage control and, at least to my thinking, too little too late. I mean, it's fabulous that people will get what was promised, but it doesn't smack of good will, just full blown damage control which never feels good.

TEKK3N

World supply of canvas has been restored?

MadFrenchie

TEKK3N said:

World supply of canvas has been restored?

They caught the infamous Canvas Cat-Burglar of Kentucky.  The world's supply of canvas is safe.....  For now.

sneakerz007

SBFord said:

Honestly, it's 100% damage control and, at least to my thinking, too little too late. I mean, it's fabulous that people will get what was promised, but it doesn't smack of good will, just full blown damage control which never feels good.

yup, they just did this because people complained about it and it looked like a rip off to the customers. The good thing is everyone stood together and are getting what they paid for. They got checked mate. They really are falling out, lol pun intended and the clean up is just beginning.

Kyleran

SBFord said:

Honestly, it's 100% damage control and, at least to my thinking, too little too late. I mean, it's fabulous that people will get what was promised, but it doesn't smack of good will, just full blown damage control which never feels good.

So they probably should have just said heck with it, customers won't appreciate our efforts to resolve this issue, might as well just spend the money on a great holiday party instead.

kitarad

You get no points for doing the right thing Bethesda because you had to do it to avert an even bigger problem.

MadFrenchie

SBFord said:

Honestly, it's 100% damage control and, at least to my thinking, too little too late. I mean, it's fabulous that people will get what was promised, but it doesn't smack of good will, just full blown damage control which never feels good.

I still don't understand why they didn't just ship the shit in standard packaging and and tell gamers that they had issues with their supplier, and would be sending the bags out as soon as they could get it resolved and would update them as soon as they have new information...


I mean, yea, that means they actually have to buy the bags...  And as a kid, eating your carrots blows, but eating them after you've been whipped by your parents for trying to refuse is worse.

MadFrenchie

Kyleran said:

SBFord said:

Honestly, it's 100% damage control and, at least to my thinking, too little too late. I mean, it's fabulous that people will get what was promised, but it doesn't smack of good will, just full blown damage control which never feels good.

So they probably should have just said heck with it, customers won't appreciate our efforts to resolve this issue, might as well just spend the money on a great holiday party instead.

That's exactly what MY company should do...  But not Bethesda.

Asheram

So were the nylon bags made for a lesser priced version or did they just try to pull a fast one hoping no one would notice and or complain?

SBFord

MadFrenchie said:

That's exactly what MY company should do...  But not Bethesda.

Jus' sayin'....I miss the saucy Frenchie pic.




BACK ON TOPIC!

TEKK3N

sneakerz007 said:

yup, they just did this because people complained about it and it looked like a rip off to the customers. The good thing is everyone stood together and are getting what they paid for. They got checked mate. They really are falling out, lol pun intended and the clean up is just beginning.

According to some people, you just had to suck it up, and learn from YOUR mistakes...

That's how customer rights are earned in the real world.
If you don't fight for your rights (even for silly bags), corporations chew you up and spit you out.

Kyleran

Asheram said:

So were the nylon bags made for a lesser priced version or did they just try to pull a fast one hoping no one would notice and or complain?

Definitely tried to pull a fast one. It's almost like the folks in charge are totally out of touch with their customer base (or regard them with contempt) in terms of what they expect in terms of games or service.

Blizzard seems to also have similar attitudes, I wonder what's driving it?

Wait, it couldn't have anything to do with news about the billions Fortnite is making or SC having a record setting month bringing in $7M in sales / donations for a game that appears never will actually release in the traditional sense.

I can't really blame the devs for behaving as if gamers are morons, there is a decent amount of evidence to support such a conclusion.

Such as....adults paying large sums of money for a plastic helmet and canvas bag?

Oh yeah, I'm judging.

  

Slapshot1188

Companies (and people) just need to say what they mean, and do what they say they will do (roughly) when they said they would do so.

If you make promises that you can’t keep you better get out in front of it with an apology and some proactive butt kissing + figure out how to make the customer feel satisfied.

perrin82

Very disappointing I have promoted Bethesda for many years, but if "pulling a fast one" was indeed what took place then they need to reevaluate their mission and ethos.

immoralthang

Ever since the release and smashing success of Skyrim, I feel Bethesda’s ego has infringed on its ability to interact with its customers in a meaningful and productive way.

The optimist in me says the entire Fallout 76 fiasco is a potential learning experience for Bethesda to learn from its mistakes and move forward. In the meantime, I think it’s best I avoid 76 like the plague and wait for any official news on Starfield.

mklinic

Wouldn't it have been "Kerfuffle Averted!" if they had sent the right bags in the first place. Not sure you can declare "Kerfuffle Averted!" after the Kerfuffle...Still, good news for those who were unhappy with receiving the nylon bags. Bad news for popcorn merchants though I am sure demand will continue to grow.

MadFrenchie

@SBFord I think I might've outdone myself with this new avatar.  Just sayin'.

EDIT- Also, @ConstantineMerus, I'm holding onto the comic book picture.  Too good to truly get rid of!

EDIT2- Sorry, off-topic!

Albatroes

Thank you Bethesda for providing the product you were advertising....wait what? Here's the real sad thing though, I bet the people who were stupid enough to get the 500 atoms wont get the bag now, so in the end Bethesda still comes out ahead since they dont have to provide as many bags.

TEKK3N

MadFrenchie said:

@SBFord I think I might've outdone myself with this new avatar.  Just sayin'.

Almost there.

Where's the baguette?

MadFrenchie

TEKK3N said:

MadFrenchie said:

@SBFord I think I might've outdone myself with this new avatar.  Just sayin'.

Not really.
Where's the baguette?

I ate it, and washed it down with the wine! 

Octagon7711

Probable sign hanging in their hallways...

TEKK3N

MadFrenchie said:

TEKK3N said:

MadFrenchie said:

@SBFord I think I might've outdone myself with this new avatar.  Just sayin'.

Not really.
Where's the baguette?

I ate it, and washed it down with the wine! 

BadFrenchie...

SBFord

MadFrenchie said:

@SBFord I think I might've outdone myself with this new avatar.  Just sayin'.

EDIT- Also, @ConstantineMerus, I'm holding onto the comic book picture.  Too good to truly get rid of!

EDIT2- Sorry, off-topic!

Oh yes...ooo lala c'est magnifique!

Aethaeryn

Albatroes said:

Thank you Bethesda for providing the product you were advertising....wait what? Here's the real sad thing though, I bet the people who were stupid enough to get the 500 atoms wont get the bag now, so in the end Bethesda still comes out ahead since they dont have to provide as many bags.

That and some people might not bother. . others might not know.  I am guessing most people who bought it will hear about this news at least.  They should all get an email or something though.