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Does SOE think customers are the enemy?
Rabia
Member Posts: 622
Does SOE think customers are the enemy?
[sorry about the typo: the poll should read threat not thread]
Comments
I had to vote $oe want money for nothing - why?
When i was paying them they told me of all the glorious revamps that my money was going towards - november 2005 i found out the truth, $OE had lied to me and my money hadnt been spent on any revamps - no more money from me $OE liers
"There's no star system Slave I can't reach, and there's no planet I can't find. There's nowhere in the Galaxy for you to run. Might as well give up now."
Boba Fett
There you go with that "force" thing, as if SOE is coming to your house and stealing your lunch money. You aren't forced to do jack shit. Stop acting like a spoiled brat.
There you go with that "force" thing, as if SOE is coming to your house and stealing your lunch money. You aren't forced to do jack shit. Stop acting like a spoiled brat.
whoa...whoa....whoa....whoa........whoa......
Lets say I love SWG and decide to subscribe for a year. Then the devs go and totally change the game to something I don't enjoy playing 1 month into my subscribtion with no warning prior to me subing for a year. Since I have already payed for a years service I am literally FORCED to pay for something I no longer enjoy.
Is it so hard to understand why some people are pissed?
The Brave Do Not Fear The Grave
There you go with that "force" thing, as if SOE is coming to your house and stealing your lunch money. You aren't forced to do jack shit. Stop acting like a spoiled brat.
You dont think soe created trouble when they used their paying customer's money to rework the game into something that targed people who didnt play meanwhile effectively negating their current customers' achievements and investments, all the while telling them to shut up and like it?
In other words, our subscriptions did not go towards fixing the current game like they were supposed to, but they were used to benefit those people who were not playing and *MIGHT* pay if changes were made. I'd call that stealing my lunch money.
And i'll say it again, for someone who supposedly hates people insulting each other, you sure do throw alot of nice names around.
For the Horde!
Actaly they used there own money to change the game i mean they hardly hacked into are bank accounts and stole all our money did they? It was there money , thats like saying if i went into a shop and bourght somthing the shopkeeper would have my money ... WRONG! it would be his
Just forght i would point dat out
Monkeytroll
"Everyone is entitled to their own opinion , even if it is totally wrong." (Johny Depp)
mmo's arent really comparable, because they are more like an ongoing investment. You pay the initial 50 dollars for the client, but the monthly fee is for the continuation of the service for your benifit (otherwise, why pay, right?). It would be like me giving my money to an investment firm, expecting a return, only to see that firm do something with my money to benifit someone else. I dont have to tell you that most people play mmo's for the long run, to invest their time into the community and character. If an mmo player knew that whatever items collected, whatever achievements made, would be negated in 6 months time, would they keep paying and playing? That was never supposed to be a risk in mmo's, because most mmo's are designed as investments, and most mmo developers respect that. Most respectable mmo developers make changes with their current paying customers in mind first, because they are the ones paying their salary.
For the Horde!
Personally the reason i quite SWG was because of everyone cmplaining about the NGE and i was like ... if you dont like it go i had no problem with the NGE and i played for 7months before it! lol so dont ruin these forums by STILL going on about it like half a year later! lol
Monkeytroll
"Everyone is entitled to their own opinion , even if it is totally wrong." (Johny Depp)
"Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"
CS Lewis
I think urll find that in the user agreement u cannot get refunds ... if the month starts u pay for the full month weaver or not u play the full month or cancell your subscribsion honestly people if you ddnt know that was gonna happen u obviosuly ddnt read the user agreement or u did and just feel like being misrable and differnt lol
anyone agree?? lol
Monkeytroll
"Everyone is entitled to their own opinion , even if it is totally wrong." (Johny Depp)
"Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"
CS Lewis
That's exactly what happened to me, almost a month after I cancelled my account. Then customer service spent almost the entire conversation trying to get me to "come back".
Unlike others, however, I don't actually hate SOE. I just rarely do business with them. If they created the greatest MMORPG of all time, I'd probably still sign up with them, but be very careful about how I end the relationship. Fortunately, they don't even have the "kind of okay" MMORPG of all time, so that's not going to happen anytime soon.
My blog:
http://www.littlesarbonn.com
Incorrect. SOE approaches ALL their customers with an adversarial relationship. Major changes to the game are prepared in secret and rushed live with almost no warning. They do this because they know the change will be unpopular with their customers, but they don't care. They think they can change the game and gain a few subs, at the expense of existing players. They do treat their customers like they are the enemy. maybe this isn't true for all their games, but it is certainly true for SWG, and it is the biggest problem I have with sony, and the reason i will not ever play one of their games again.
-----Zero Punctuation Eve Online Review-----
And now that I've forced you to read this... Go make me a sandwich!
SOE knows what you like... You don't!
And don't forget... I am forcing you to read this!
they made CU cuz they thought they could earn more with it, failed and admitted
they made nge cuz they thought they could earn more with it, failed but not admitted yet
nge is not here to stay for sure.. game will be closed down or they will do what we want.. but it doesnt look early tho
I HATE that excuse. People use it so damn often, and it is just wrong. Let's ban Grand Theft Auto because some people can't handle the violence. Some people? Which people? Point them out to me. Think of the kids! Which kids? Mine? Yours? Every kid on the planet? Most of them play GTA just fine.
If you had a problem with SOE's billing (I have not, and I've cancelled and subscribed many, many times to several different games, including the Station Pass further complicating the process), then you have a right to complain. But if you didn't, then don't use it as an EXCUSE for your own righteous indignation. I have a sneaky suspicion that your MANY isn't quite as MANY as you think it is - mainly because you have no quantitative evidence one way or another except what some random stranger in a forum complained about and exterpolated it a thousandfold, and as we all know, complaining anonymous forum goers NEVER exaggerate...
(Oh, and there's that "some folks" thing. I guess you don't think SOE ruined up to 2 years for yourself? But other people... yeah. So it's worth being pissed off on their behalf, I guess... even though they don't exist?)