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MMORPG.com Moderation
Taera
Community ManagerMember CommonPosts: 1,078
Hello MMORPG.com users!
I know there's been some confusion lately about moderation on the MMORPG.com forums. MMORPG.com runs on a three strike policy, outlined in our Rules of Conduct posted at http://mmorpg.com/disclaimers.cfm#conduct. A user's first offense results in a one day ban; a second offense will earn a 3 to 14 day ban, and a third offense results in account termination. Warning will be given for minor breaches of the Rules of Conduct, or to inform a user that they are close to violating a rule. "Strikes" are no longer taken into consideration after a 6 month period. These rules are all clearly stated on the above linked page.
If you feel that you have recieved an unfair or unwarranted ban, please contact us via community@mmorpg.com and your account status will be reviewed. We do our best to answer these emails promptly.
Please do not contact or harass the moderators. They are here doing their job, and if you feel that they are being less than impartial, again please contact us via community@mmorpg.com.
Laura "Taera" Genender
Community Manager
MMORPG.com
Comments
If the moderators would sign their emails instead of using the catch all "the staff" signature, it would promote an atmosphere of accountability and transparentness. Members would feel less inclined to suspect they were being singled out by a specific moderator or could immediately see if that was the case.
That's somthing that would destory a community right there. Knowing that you can report when you been wronged (and there is no need to spread it to the community), Staff members can easly see who moderated what and go from there. So it sounds about right to me. It's just that most people in the community rather take out their problems to the community that emailing (it's not becuase they didn't know about it).
-In memory of Laura "Taera" Genender. Passed away on Aug/13/08-
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RISING DRAGOON ~AION US ONLINE LEGION for Elyos
Yet people get banned for cursing?
Why do you interpret an offensive topic with cursing? That is not accurate.
The same rules regarding language and promotion of illegal activities such as drug usage still apply. Potentially offensive topics are simply ones that are hotly debated and ones people feel strongly about.
I have to 100% agree.
Three strike rule, in my opinion, is a horrible idea to enforce rules here. Your first warning is actually a 24 hour ban. Your second ban is a 7 day warning and your third warning is a Perma Ban.
That, couple with the fact, that each and every Moderator has his/her own ideas of what constitutes a ban or a slap on the wrist, is a recipe for disaster and it really tells me that the MODs main objective now is to fulfill a ban quota rather than moderating the forums and issuing warnings for those who deserve it. A 24 hour ban is not a warning to me...espcially when 2nd one down the line is a perma ban.
When you add strict rules like this (and they are ridicolousy strict) then you are going to have to add silly little clauses to it. When will a first warning be set back to 0? One month? Three months? Six months? Never? What about those who have posted legitimate posts for years and then someone rubbed them the wrong way one day? I guess he's screwed now huh? 2 strikes left, my friend, despite all the other meaningful posts you have contributed here. Even the RoC was changed this week.
Do you really think the following statement equally matches the severity of the 3 strike policy?
Accidental violation of minor rules will not result in strict penalties
A 3 strike and your out policy certainly constitute as a strict penalty to me considering written warnings no longer exist anymore.
Whilst, I will respect the new changes here, it does not mean I agree with it or even like it. Matter of fact, I firmly believe it's a bad amendment to a perfectly fine rule.
The ol' saying "If it isn't broke, don't fix it" rings oh so true now.
EDIT: Please remember that I do respect the staff when I say this. I stated what I stated because I deeply care about this site (obviously....Ive been here for awhile). I don't want to see people banned permanetly because there's a need to revise something that has been working perfectly for years. I just don't see any good whatsoever coming from this. Im sorry. I just dont.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
-In memory of Laura "Taera" Genender. Passed away on Aug/13/08-
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RISING DRAGOON ~AION US ONLINE LEGION for Elyos
I have to 100% agree.
Three strike rule, in my opinion, is a horrible idea to enforce rules here. Your first warning is actually a 24 hour ban. Your second ban is a 7 day warning and your third warning is a Perma Ban.
That, couple with the fact, that each and every Moderator has his/her own ideas of what constitutes a ban or a slap on the wrist, is a recipe for disaster and it really tells me that the MODs main objective now is to fulfill a ban quota rather than moderating the forums and issuing warnings for those who deserve it. A 24 hour ban is not a warning to me...espcially when 2nd one down the line is a perma ban.
When you add strict rules like this (and they are ridicolousy strict) then you are going to have to add silly little clauses to it. When will a first warning be set back to 0? One month? Three months? Six months? Never? What about those who have posted legitimate posts for years and then someone rubbed them the wrong way one day? I guess he's screwed now huh? 2 strikes left, my friend, despite all the other meaningful posts you have contributed here. Even the RoC was changed this week.
Do you really think the following statement equally matches the severity of the 3 strike policy?
Accidental violation of minor rules will not result in strict penalties
A 3 strike and your out policy certainly constitute as a strict penalty to me considering written warnings no longer exist anymore.
Whilst, I will respect the new changes here, it does not mean I agree with it or even like it. Matter of fact, I firmly believe it's a bad amendment to a perfectly fine rule.
The ol' saying "If it isn't broke, don't fix it" rings oh so true now.
EDIT: Please remember that I do respect the staff when I say this. I stated what I stated because I deeply care about this site (obviously....Ive been here for awhile). I don't want to see people banned permanetly because there's a need to revise something that has been working perfectly for years. I just don't see any good whatsoever coming from this. Im sorry. I just dont.
QFT with the exception that I do not respect the staff member /members that have been banning so many truly good forum-goers that contributed so much to this board.I hope some day we can all put aside our racisms and prejudices and just laugh at people
"Speaking haygywaygy or some other gibberish with your mum doesn't make you foreign."
-baff
While I was gone for a while there I actually ended up as a forum mod for a mu online private server as well as being an in game mod, during that entire time I only handed out one 3 day ban. Certain people view rules and boundaries with different perspectives, alot of the mods on this forum don't seem to comprehend or respect that. I got a temp ban for "spamming" in the off topics, if I had known who it was that had given the ban I would have contacted community@mmorpg.com and asked what the hell was going on. Unfortunately the mods are able to stealth around handing out bans and warnings to whomever they may please and it's ridiculous, if the mods don't want to be harassed then they shouldn't provoke members with un-necessary warnings and temp bans that are nothing more than a severe annoyance.
Thanks for letting me vent, think about it.
Guys guys guys. Why all the discussion?
Can't you see? Isn't it obvious? They are doing the same thing that SWG did. WoW came out and kicked their ass, so they changed the game to be more like WoW. Well, you need to see that there are many more members over at ONRPG.com and the new rules seem to accommodate those types of people that hang out there. Though, the thing they are missing is that Quantity != Quality. Quality posters sometimes screw up and post things that are wrong, but the thing is... I would take one good poster here over every single person at ONRPG.com.
If you have no experience with ONRPG.com, go take a look at their forums. 5min you can see what I'm talking about. I have something like 400 posts there I made several years ago. There are some (or there used to be) decent posters amongst the filth and it took me a little while to figure it out. Don't tell me I'm wrong, because it's obviously what they are doing.
MMORPG.com 2007 == Post-NGE/CU SWG
A Work in Progress.
Add Me
I didn't post to point out the flaws of the moderators. Rather, i posted to point out the flaws in the new ruleset.
This forum used to be managed by a group of dedicated MODs (and still do). The only problem is, they have this new ungodly set of rules they must follow that was created by a higher up....not them.
The new ruleset takes out any cushion of mistakes. It screams of micromanagement (easier to "moderate the moderators this way), harshness, and unforgiveness.
Not a productive way to achieve thoughtful posts when you're afraid you'll hit an individial mod's nerve with every post you submit and knowing two or three posts away could land you from permanently barring from a site you spent four years on.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
About the spelling errors....dont feel bad about that. I would want someone to point out any spelling errors I may have had (especially on a professional web site dedicated to MMOs).
If I were in your boat I would have done the same thing (provided, of course, you emailed them sensibly and pointed out their spelling errors.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
Been around since 2002 here, and i agree with a couple of posts above that it is a lot stricter nowadays.
I never had a ban nor a warning in 5 years until a couple of months ago when i copped 2 bans in one week. One was very borderline and i should have disputed it, the other ban was totally absurd so i disputed it and it got overturned which goes to show that someone is getting too heavy with the ban stick. Im sure others are in the same boat too.
If its only one mod throwing out bans willy nilly then they need to be held accountable and possibly stood down as a mod. Plain and simple fix.
Yeah, I've been banned before w/o warning (albeit several months ago) for merely calling somebody stupid.
Nevermind that others in the thread had called me the same if not worse, while I didn't use profanity or anything that was out of the rules of conduct.
The problem is that a personal attack is often part of ad hominem, which is a way (although the wrong way) to prove a point. Do you expect members to not respond to personal attacks, or is there some kind of hidden favoritism system in place? I know that there are certain mods that I used to vehemently argue with before they even became mods and they launched personal attacks as well, which is really ironic....
You know who you are.
This is a sequence of characters intended to produce some profound mental effect, but it has failed.
Your argument is like a two legged dog with an eating disorder...weak and unbalanced.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
If it aint broke and you try to fix it...You're just gonna break it.
"Oh, what's that, dropped an F-bomb in a non-aggressive nature? Well...It's an offense. And maybe way back when it'd warrant deletion, editing, and God-forbid a warning...But ENJOY THE BANSTICK NOW!"
Forums have lost their spark. Part of the fun was the fact that it was always a bit raw, without being nasty. Now it's cleaner than Mr. Cleans turtle waxed head.
Always a bad idea to bring in blood from the outside that doesn't know how the community was for years. Razorback for CM!
Actually...nevermind that, crazy aussies. But seriously, new management has just made things very...un-fun.
"Fear not death; for the sooner we die, the longer shall we be immortal."
Always a bad idea to bring in blood from the outside that doesn't know how the community was for years. Razorback for CM!
have to agree. Hiring someone from the outside wasn't a good idea. She should have gotten a feeling for the community first. Making the MODs ban people and threatening them that they'll loose their MOD status if they dont ban more is not an effective CMPeople who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
-In memory of Laura "Taera" Genender. Passed away on Aug/13/08-
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RISING DRAGOON ~AION US ONLINE LEGION for Elyos
What I dont understand is how these new rules got accepted by Craig and the crew. I mean...if I owned a website where the forums actually provided the traffic which provided the companies wanted to place ads here which resulted in monthly income being generated, the last thing I would want to do is accept harsh, unforgiving rules like this.
So, I don't know.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
Remember the sticky thread about promoting goldselling on this site and the arguing for and against? I remember some people saying how arrogant it was for someone to suggest to the owners of this site how to run their business. The people who are against goldselling and powerleveling ads also felt it detracted from the quality of this site.
Now I see some of those same people who stated that trying to tell the owners of this site to change their policy was arrogant, demanding change in the moderation rules. Pot meet kettle.
Hope you werent directing that my way.
If so, You may wanna check out that thread again. I was against that idea to the point I was constantly arguing with the staff of why we even have those.
Besides....the fact is still true here. The owners can run this site however they want to. We're just voicing our opinions.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.