you do know that even if you cancel your order you will still be in the early release.....so stop moaning and just....nah nvm stay away from SWTOR it doesnt whant/need you
I read this post and the several responses and it just sickens me to see the boys that are more than likely in their late twenties and up, stillplay like boys. This why all of you are clearly non functional in society. This man seems to have a genuine problem and he is trying all avenues to get a response.
Maybe he does come across as frustrated and coarse with the customer service people, but who cares those guys work in two modes. Awesome happy fun people or dicks from a rotten crotch assfaces. We all know this, why are there so many defending them?
I never read the OP stating that he felt like they had some plot against him, he feels like they are unwilling to help him. My husband and I are preordered and ready to go and excited as hell. He put me on the path from socialite to WoW virtual socialite and I have always loved Star Wars anything. Hang in there OP. Fight the machine.
Oh and where the hell do all these know it alls have the time to post moronic crap when they are too busy knowing it all?
I read this post and the several responses and it just sickens me to see the boys that are more than likely in their late twenties and up, stillplay like boys. This why all of you are clearly non functional in society. This man seems to have a genuine problem and he is trying all avenues to get a response.
Maybe he does come across as frustrated and coarse with the customer service people, but who cares those guys work in two modes. Awesome happy fun people or dicks from a rotten crotch assfaces. We all know this, why are there so many defending them?
I never read the OP stating that he felt like they had some plot against him, he feels like they are unwilling to help him. My husband and I are preordered and ready to go and excited as hell. He put me on the path from socialite to WoW virtual socialite and I have always loved Star Wars anything. Hang in there OP. Fight the machine.
Oh and where the hell do all these know it alls have the time to post moronic crap when they are too busy knowing it all?
They told him to cancel and reorder ...problem solved. Whether it was to his satisfaction does not matter. The CSR helping him gave him the best option under his power. The Op was then sarcastic and even swore at him over a few days of early game play ...if that. Now that is acting like a boy If I ever seen one. But to top it off ...he keeps his early play even with an early cancel making this all moot anyway?
If your credit info changed and they didn't provide a path to your account's pre-order details, so that you could change them--I would have done NOTHING, until they sent me the "credit card invalid" email. If they still didn't give a number to call, or an online way to change the credit card they have on file, and instead just cancelled/deleted my pre-order account...then I'd rant.
As it stands, your current invalid credit card pre-order still gets you a, most likely, day 1 early access slot...I say go with it until they ask you for a valid credit card.
This.
They want your money, trust me on that. As soon as the payment did not go though you would get an E-mail asking for an alternative payment method. I would have just ignored it and went on my merry until they sent a request for updated payment.
Again, they WANT your money ... they will chase you for it that much is assured.
I read this post and the several responses and it just sickens me to see the boys that are more than likely in their late twenties and up, stillplay like boys. This why all of you are clearly non functional in society. This man seems to have a genuine problem and he is trying all avenues to get a response.
Maybe he does come across as frustrated and coarse with the customer service people, but who cares those guys work in two modes. Awesome happy fun people or dicks from a rotten crotch assfaces. We all know this, why are there so many defending them?
I never read the OP stating that he felt like they had some plot against him, he feels like they are unwilling to help him. My husband and I are preordered and ready to go and excited as hell. He put me on the path from socialite to WoW virtual socialite and I have always loved Star Wars anything. Hang in there OP. Fight the machine.
Oh and where the hell do all these know it alls have the time to post moronic crap when they are too busy knowing it all?
They told him to cancel and reorder ...problem solved. Whether it was to his satisfaction does not matter. The CSR helping him gave him the best option under his power. The Op was then sarcastic and even swore at him over a few days of early game play ...if that. Now that is acting like a boy If I ever seen one. But to top it off ...he keeps his early play even with an early cancel making this all moot anyway?
Yeah um like I had previously stated. I lose the early game access and possibly a code to even play, as told to me by Origin. I also have to pay them that 5 dollars again to re-preorder. Get all the information before you start blasting others. Reading helps too.
If your credit info changed and they didn't provide a path to your account's pre-order details, so that you could change them--I would have done NOTHING, until they sent me the "credit card invalid" email. If they still didn't give a number to call, or an online way to change the credit card they have on file, and instead just cancelled/deleted my pre-order account...then I'd rant.
As it stands, your current invalid credit card pre-order still gets you a, most likely, day 1 early access slot...I say go with it until they ask you for a valid credit card.
This.
They want your money, trust me on that. As soon as the payment did not go though you would get an E-mail asking for an alternative payment method. I would have just ignored it and went on my merry until they sent a request for updated payment.
Again, they WANT your money ... they will chase you for it that much is assured.
Yeah, that is what I am figureing. I was just trying to do the responsible thing and ensure my playability. It seemed reasonable. I may have been caught in the snowball of the terrible options presented to me but that is just me, I do not accept half-assed.
Besides , Im only going on what YOU wrote, you sounded like a child. It was annoying granted but hardly worth somethign that was ultimately caused on your end with your bank. Had you nto ripped into your first CSR ...maybe they would have worked with you better. But I have feelign you don't really care and like to moan.
If you already used your preorder key, cancelling and re-preordering wouldnt have affected your spot on the line.
I hope you are right Kishe. But the guy from Origin coldy said, "yeah it will change your position" and then stated I might not even be able to get a key right away.
I wouldn't call is 'coldly'. probably 'direct' I answer customer service type inquiries at my job, and you aren't able to please most people. You can be direct, which some people like, or you can suger coat it, which means the same thing, and some people prefer that. Since I work in the military, I find that a lot of soldiers respond better to the direct approach. Probably how we are brain washed in the Army. Just tell us what we need to know and move out. While the custormerr service rep isn't in the military, I can appreciate his approach. Tell you the facts without a lot of BS. It stings, but at least its over.
He could give you a 'if you do this you may get in' or 'if you're lucky...' or my favorite 'I'll see what I can do...' etc.
Judging from the log you posted, you were a complete and utter d*ck to the CSR. Here's a tip: If you are polite to them, they will generally be more helpful. Imagine that, huh?
People like you make me glad I no longer work in customer service.
Besides , Im only going on what YOU wrote, you sounded like a child. It was annoying granted but hardly worth somethign that was ultimately caused on your end with your bank. Had you nto ripped into your first CSR ...maybe they would have worked with you better. But I have feelign you don't really care and like to moan.
Judging from the log you posted, you were a complete and utter d*ck to the CSR. Here's a tip: If you are polite to them, they will generally be more helpful. Imagine that, huh?
People like you make me glad I no longer work in customer service.
What this guy said, and by judging how you have talked to everyone in thsi forum ... and tells a lot of what you were probably like on teh phone with some one you could nto see as well. Just sit back and calm down ...mayeb ask for his supervisor and explain to him in a calm voice exactly what you would like. I'm guessing billing, but who knows.
If you already used your preorder key, cancelling and re-preordering wouldnt have affected your spot on the line.
I hope you are right Kishe. But the guy from Origin coldy said, "yeah it will change your position" and then stated I might not even be able to get a key right away.
I wouldn't call is 'coldly'. probably 'direct' I answer customer service type inquiries at my job, and you aren't able to please most people. You can be direct, which some people like, or you can suger coat it, which means the same thing, and some people prefer that. Since I work in the military, I find that a lot of soldiers respond better to the direct approach. Probably how we are brain washed in the Army. Just tell us what we need to know and move out. While the custormerr service rep isn't in the military, I can appreciate his approach. Tell you the facts without a lot of BS. It stings, but at least its over.
He could give you a 'if you do this you may get in' or 'if you're lucky...' or my favorite 'I'll see what I can do...' etc.
Yeah well the one conversation I quoted you can see as human as they got. As far as direct, I am ok with that, but what I do not want to feel like is that it matters not what my problem is, you HAVE to do this. I have recieved better advice from this forum than any I was trying to recieve from them. Had he said any of the last line you posted from the get go, it would have made a world of difference.
Don't quote me this as I cannot remember where I read it, but if it is true, after this weekend there will be a means in your account info to change your cc info.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
Are you a Pavlovian Fish Biscuit Addict? Get Help Now! I will play no more MMORPGs until somethign good comes out!
Judging from the log you posted, you were a complete and utter d*ck to the CSR. Here's a tip: If you are polite to them, they will generally be more helpful. Imagine that, huh?
People like you make me glad I no longer work in customer service.
If you are refering to the chat log, then you did not read everything to come to this conclusion. That was after 6 hours of going back and forth between chat and phone calls. Several disconnects and still no answer to what my best options were. All they were willing to tell me was to cancel and reorder.
I can sympathize with the OP. A few years ago I pre-ordered the CE for a new MMO. CE Pre-orders got a special code that would give them early access a few days earlier than standard pre-orders. The retailer gave me the wrong code, and gave my CE code to someone else. When the day finally came for CE pre-orders to log in and start playing, I was very upset to discover that I couldn't log in because of the retailer's mistake.
I was furious on a level that was inappropriate. I look back with shame at how upset I was over something so insignificant. On the bright side, I forgot all about my anger when I finally logged in and started playing the game.
I think your pre-order code should remain valid, seeing as you paid a non-refundable 5 dollar fee for it. I would be very surprised if they invalidated your pre-order code, and refused to give you your money back.
Like others have said, shit happens. Best of luck man!
Judging from the log you posted, you were a complete and utter d*ck to the CSR. Here's a tip: If you are polite to them, they will generally be more helpful. Imagine that, huh?
People like you make me glad I no longer work in customer service.
If you are refering to the chat log, then you did not read everything to come to this conclusion. That was after 6 hours of going back and forth between chat and phone calls. Several disconnects and still no answer to what my best options were. All they were willing to tell me was to cancel and reorder.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
Since BT have their own broadband packages and their technical helpdesk is.. less then steller they end up punting a lot of stuff our way. As a consquence I speak to people like you, OP, all day long.
People who complain that because their broadband stopped working they are losing £50,000 a day. They pay <£30 a month for their broadband. When I ask why they have no back up line they get all offended etc etc.
But, I will tell you one thing that you should really take on board. If you are geniunely nice to people who are there in a support or service capacity and you treat them with respect and talk to them as if they were stood in front of you then you might just find that they can suddenly do a lot more than they could for the last moron that was shouting their head off at them.
In fact just today I finished off a case that had been ongoing for 8 days and we had the option of formatting the guys server and rebuilding but because he explicitly asked that the format be a last resort and understood the issue was extremely complex and would take time we continued to try repair the server and eventually got everything running without any errors. Had he been on the phone demanding it be fixed and throwing his weight around when we couldn't fix it straight away he would likely have been told to sod off and fix it himself if he didn't want to format it.
Did it even occur to you that the people you were speaking with actually couldn't do what you wanted them? Your best bet with people like this is to clearly state your issue, wait for them to say what they are saying. Confirm that you understand that they cannot take that course of action and then ask again if there is anything at all they can do to assist. If you believe you are being ignored or that they are lying then you politely ask to speak with their manager/supervisor. There is no need for snarky or snide comments at all.
If you had came through the phone to me with a snide attitude I would give you the benefit of the doubt but if it continued into the conversation I would have completely stone walled you if what you were asking for was anything outside of what I would be expected to do at a bare minimum, wether I could in fact do it or not. The people who get the worst customer support are the ones who come across with a crappy attitude assuming they they are owed the moon on a stick because they paid for something.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
I think people are considering that you insulted him, based on you saying you talked to him sarcastically. Or were you just trying to pump and build him up in hopes of getting better service?
Comments
you do know that even if you cancel your order you will still be in the early release.....so stop moaning and just....nah nvm stay away from SWTOR it doesnt whant/need you
I read this post and the several responses and it just sickens me to see the boys that are more than likely in their late twenties and up, stillplay like boys. This why all of you are clearly non functional in society. This man seems to have a genuine problem and he is trying all avenues to get a response.
Maybe he does come across as frustrated and coarse with the customer service people, but who cares those guys work in two modes. Awesome happy fun people or dicks from a rotten crotch assfaces. We all know this, why are there so many defending them?
I never read the OP stating that he felt like they had some plot against him, he feels like they are unwilling to help him. My husband and I are preordered and ready to go and excited as hell. He put me on the path from socialite to WoW virtual socialite and I have always loved Star Wars anything. Hang in there OP. Fight the machine.
Oh and where the hell do all these know it alls have the time to post moronic crap when they are too busy knowing it all?
They told him to cancel and reorder ...problem solved. Whether it was to his satisfaction does not matter. The CSR helping him gave him the best option under his power. The Op was then sarcastic and even swore at him over a few days of early game play ...if that. Now that is acting like a boy If I ever seen one. But to top it off ...he keeps his early play even with an early cancel making this all moot anyway?
This.
They want your money, trust me on that. As soon as the payment did not go though you would get an E-mail asking for an alternative payment method. I would have just ignored it and went on my merry until they sent a request for updated payment.
Again, they WANT your money ... they will chase you for it that much is assured.
Yeah um like I had previously stated. I lose the early game access and possibly a code to even play, as told to me by Origin. I also have to pay them that 5 dollars again to re-preorder. Get all the information before you start blasting others. Reading helps too.
As your body grows bigger
Your mind grows flowered
It's great to learn
Cause Knowledge is power
There was a question mark after teh last sentence bud ... get ir right before you blast as well.
Yeah, that is what I am figureing. I was just trying to do the responsible thing and ensure my playability. It seemed reasonable. I may have been caught in the snowball of the terrible options presented to me but that is just me, I do not accept half-assed.
Besides , Im only going on what YOU wrote, you sounded like a child. It was annoying granted but hardly worth somethign that was ultimately caused on your end with your bank. Had you nto ripped into your first CSR ...maybe they would have worked with you better. But I have feelign you don't really care and like to moan.
I'm Ron Burgundy?
I wouldn't call is 'coldly'. probably 'direct' I answer customer service type inquiries at my job, and you aren't able to please most people. You can be direct, which some people like, or you can suger coat it, which means the same thing, and some people prefer that. Since I work in the military, I find that a lot of soldiers respond better to the direct approach. Probably how we are brain washed in the Army. Just tell us what we need to know and move out. While the custormerr service rep isn't in the military, I can appreciate his approach. Tell you the facts without a lot of BS. It stings, but at least its over.
He could give you a 'if you do this you may get in' or 'if you're lucky...' or my favorite 'I'll see what I can do...' etc.
I self identify as a monkey.
Yes you are.
Judging from the log you posted, you were a complete and utter d*ck to the CSR. Here's a tip: If you are polite to them, they will generally be more helpful. Imagine that, huh?
People like you make me glad I no longer work in customer service.
How far did sarcasm get you with the CSR?
What this guy said, and by judging how you have talked to everyone in thsi forum ... and tells a lot of what you were probably like on teh phone with some one you could nto see as well. Just sit back and calm down ...mayeb ask for his supervisor and explain to him in a calm voice exactly what you would like. I'm guessing billing, but who knows.
I certainly hope you didn't talk to CSR's as you are those you're replying to here. If so it pretty much explains everything.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Please refrain from insulting each other and namecalling when discussing the topic. Thanks, guys.
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Yeah well the one conversation I quoted you can see as human as they got. As far as direct, I am ok with that, but what I do not want to feel like is that it matters not what my problem is, you HAVE to do this. I have recieved better advice from this forum than any I was trying to recieve from them. Had he said any of the last line you posted from the get go, it would have made a world of difference.
Don't quote me this as I cannot remember where I read it, but if it is true, after this weekend there will be a means in your account info to change your cc info.
The OP says he insulted the Origin rep who answered his question with an explicative and is suprised by a threatened disconnect? All i got out of the that massive wall of text was that the OP is a fairly toxic person who is too lazy to cancel and remake a preorder. The fact that the OP believes he did nothing wrong with how he treated customer services representatives also kinda makes me think that this is an elaborate troll. However, most trolls would get bored before finishing that wall of text. The only other possible result is that the OP is a special needs child, most likely homeschooled and simply doesn't understand how to interact with others.
Are you a Pavlovian Fish Biscuit Addict? Get Help Now!
I will play no more MMORPGs until somethign good comes out!
If you are refering to the chat log, then you did not read everything to come to this conclusion. That was after 6 hours of going back and forth between chat and phone calls. Several disconnects and still no answer to what my best options were. All they were willing to tell me was to cancel and reorder.
I can sympathize with the OP. A few years ago I pre-ordered the CE for a new MMO. CE Pre-orders got a special code that would give them early access a few days earlier than standard pre-orders. The retailer gave me the wrong code, and gave my CE code to someone else. When the day finally came for CE pre-orders to log in and start playing, I was very upset to discover that I couldn't log in because of the retailer's mistake.
I was furious on a level that was inappropriate. I look back with shame at how upset I was over something so insignificant. On the bright side, I forgot all about my anger when I finally logged in and started playing the game.
I think your pre-order code should remain valid, seeing as you paid a non-refundable 5 dollar fee for it. I would be very surprised if they invalidated your pre-order code, and refused to give you your money back.
Like others have said, shit happens. Best of luck man!
Q: Whats my best option ?
A: Your best option is to cancel the game.
Q: But, whats my best option ?
A: Your best option is to cancel the game.
*****6 hours later********
Q: <Rage> Whats my best option ?
A: Your best option is to cancel the game.
I said I used one, I never said I insulted him. Why does no one read? Crap is a pretty toxic word in the literal sense I guess. They get paid to do a job, that money comes from our pockets. You figure it out since you were so highly educated.
I work for BT and do PC/Server support.
Since BT have their own broadband packages and their technical helpdesk is.. less then steller they end up punting a lot of stuff our way. As a consquence I speak to people like you, OP, all day long.
People who complain that because their broadband stopped working they are losing £50,000 a day. They pay <£30 a month for their broadband. When I ask why they have no back up line they get all offended etc etc.
But, I will tell you one thing that you should really take on board. If you are geniunely nice to people who are there in a support or service capacity and you treat them with respect and talk to them as if they were stood in front of you then you might just find that they can suddenly do a lot more than they could for the last moron that was shouting their head off at them.
In fact just today I finished off a case that had been ongoing for 8 days and we had the option of formatting the guys server and rebuilding but because he explicitly asked that the format be a last resort and understood the issue was extremely complex and would take time we continued to try repair the server and eventually got everything running without any errors. Had he been on the phone demanding it be fixed and throwing his weight around when we couldn't fix it straight away he would likely have been told to sod off and fix it himself if he didn't want to format it.
Did it even occur to you that the people you were speaking with actually couldn't do what you wanted them? Your best bet with people like this is to clearly state your issue, wait for them to say what they are saying. Confirm that you understand that they cannot take that course of action and then ask again if there is anything at all they can do to assist. If you believe you are being ignored or that they are lying then you politely ask to speak with their manager/supervisor. There is no need for snarky or snide comments at all.
If you had came through the phone to me with a snide attitude I would give you the benefit of the doubt but if it continued into the conversation I would have completely stone walled you if what you were asking for was anything outside of what I would be expected to do at a bare minimum, wether I could in fact do it or not. The people who get the worst customer support are the ones who come across with a crappy attitude assuming they they are owed the moon on a stick because they paid for something.
I think people are considering that you insulted him, based on you saying you talked to him sarcastically. Or were you just trying to pump and build him up in hopes of getting better service?