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Vanguard appreciates its customers!

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  • StevonStevon Member UncommonPosts: 222
    Originally posted by olddaddy


    And to think the Big 3 were offering only rebates on new car purchases, when all the customer base really wanted was a vanity license plate bracket that gave them a title, and coupon for a free oil change.
    Yes, the average American consumer is always looking to strike a hard bargain, holding out for substantive incentives.
    Look, right now I can walk into a store and purchase the original WOW for $19.99, which includes a "free" $15 monthly subscription. That's called a marketing incentive to grab subsciber base, and compared to Vanguards $49.99 is very substantive. 
    What I would like to see from Sigil is something along the lines of, "We understand our first month of launch was rocky, and, as a way to show our appreciating to our customer base, we wish to offer all of you that subscribed prior to March 1st an additional two weeks free. In the upcoming two weeks we intend to introduce more content, fixes and performance upgrades, that we believe will put the game further along the right track, and with these improvements you will be convinced  that Vanguard is a game worth staying with."
    Instead, we get a cheap marketing hype trick.
     
    Brad's not smart enough to do something like this.  Too bad for them.
  • wjrasmussenwjrasmussen Member Posts: 1,493
    Originally posted by xAlrythx

    Originally posted by SpectralHunt

    Originally posted by Cymdai



    I wish people would stop attacking their fellow players. If you're going to attack someone, attack the Sigil dev team for having their priorities ass-backwards.



    Seriously, instead of looking at the game with rose colored glasses, the fans should pressure Sigil to get things fixed and open up lines of communication.  I'm sure Sigil is loving the fans who are sitting around handing them $15/month waiting for "potential."



    If you are a fan of the game, pressure Sigil for fixes and for communication.  You don't have to threaten to quit the game but being vocal will make them respond.

    I agree, all the VSoH forums are like this, the fans are too busy fighting "haters" trying to tell us that the game is fine.The Titanic is not sinking!
  • StevonStevon Member UncommonPosts: 222
    Originally posted by Thamoris



    As a Celebration of Vanguard’s Launch and look to the future with the first Game Update we’re giving the founders of Telon two gifts as we continue our adventures into Vanguard!


    Double Adventuring Kill Experience will be awarded to players from

    Saturday, March 3rd, 5:00am PST (Saturday, March 3rd, 4:00am GMT for

    European Servers) until Monday, March 5th, 5:00am PST (Monday, March 5th,

    4:00am GMT for European Servers)



    A Founder's reward, in the form of an in-game title, will be granted to

    players who have purchased a copy of Vanguard: Saga of Heroes between

    launch (January 30th) and March 31st. This title can be applied to each

    character created on an account now, or in the future. In order to

    qualify a player will need to have consumed the account key that comes

    in the box (if purchased at retail), from a Web site (if purchased

    digitally) or successfully completed a purchase on the Station Store by

    the March 31st cut off date (11:59pm PST).  The title will be awarded in

    early April.  More details regarding a full Veteran Rewards program will

    be announced in the coming months. 



    See you in Telon,

    - The Vanguard Team
    The Vanguard haters will twists around into trying make people think this is a cheap trick to retain subscriptions.
    I SAY it is a nice way to show appreciation to those that have endured the bugs ...some of which have caused the lost of exp. They can't fairly go back and magicaly add xp to everyone so this is a fair way to allow people to earn it back.
    I SAY ...Bravo Vanguard !!!
    The tags will be nice latter on...year or two from now too..as a way of displaying seniority in game .
    Thank  you Team Vanguard !!!
    Play Vanguard ~ The game that sucks less than the rest !!!

    Thank you Thamoris for pointing this out.  It's good to know Sigil appreciates their customers.  God knows that with the few they have left they better.  I for one am glad that instead of having to kill 2000 skeletons to reach level 20 you will only have to kill 1000.



    While you're griding I'll be questing in LOTRO.  Have a great day :)
  • random11random11 Member UncommonPosts: 765
    Okay, laughed so hard on the statement.



    VG has no appreciation of the costumers, nor for gamers. Anyone releasing an incomplete product expecting it to sell lacks respect for potential customers. Brad made a joke out of customers by trying to push this down our throat, luckily the MMO market has come a long way, we no longer eat shit, we realize a game is but a product, just like chips.



    I really hope VG gets burned, and that the whole process sends a clear message to the developing community. All in all, who else should we sacrifice other than the most egocentric developer of them all, BMQ?
  • SpectralHunterSpectralHunter Member UncommonPosts: 455
    Originally posted by random11



    I really hope VG gets burned, and that the whole process sends a clear message to the developing community. All in all, who else should we sacrifice other than the most egocentric developer of them all, BMQ?
    I don't hate the game and I do see it's good points but I agree.  I am hoping VG becomes the sacrificial lamb and that it flops.  It needs to flop so that future devs will understand they can't launch a half complete game and expect the subscribers to subsidize the remaining content and fixes.  Why should VG be the sacrifice and not some other game?  Because it cost at least $30 million so if it flops, it will resonate better.
  • SWGLoverSWGLover Member, Newbie CommonPosts: 539
    I always considered Horizons that sacrifical lamb, but David Bowman is still apparently employable after that fiasco, so I guess that no one learned a lession......
  • SpectralHunterSpectralHunter Member UncommonPosts: 455
    Originally posted by SWGLover

    I always considered Horizons that sacrifical lamb, but David Bowman is still apparently employable after that fiasco, so I guess that no one learned a lession......
    Nah, there has to be a gigantic failure for the message to be sent.  A $30 million failure is a good start.  Not sure what Horizon's budget was but it wasn't nearly what VG had.  And it certainly didn't have the publicity VG had with it's supposed "innovative" gameplay (other than the dragon race) and big name dev like Brad and Co.
  • maxnrosymaxnrosy Member Posts: 608
    Originally posted by Thamoris



    As a Celebration of Vanguard’s Launch and look to the future with the first Game Update we’re giving the founders of Telon two gifts as we continue our adventures into Vanguard!


    Double Adventuring Kill Experience will be awarded to players from

    Saturday, March 3rd, 5:00am PST (Saturday, March 3rd, 4:00am GMT for

    European Servers) until Monday, March 5th, 5:00am PST (Monday, March 5th,

    4:00am GMT for European Servers)



    A Founder's reward, in the form of an in-game title, will be granted to

    players who have purchased a copy of Vanguard: Saga of Heroes between

    launch (January 30th) and March 31st. This title can be applied to each

    character created on an account now, or in the future. In order to

    qualify a player will need to have consumed the account key that comes

    in the box (if purchased at retail), from a Web site (if purchased

    digitally) or successfully completed a purchase on the Station Store by

    the March 31st cut off date (11:59pm PST).  The title will be awarded in

    early April.  More details regarding a full Veteran Rewards program will

    be announced in the coming months. 



    See you in Telon,

    - The Vanguard Team
    The Vanguard haters will twists around into trying make people think this is a cheap trick to retain subscriptions.
    I SAY it is a nice way to show appreciation to those that have endured the bugs ...some of which have caused the lost of exp. They can't fairly go back and magicaly add xp to everyone so this is a fair way to allow people to earn it back.
    I SAY ...Bravo Vanguard !!!
    The tags will be nice latter on...year or two from now too..as a way of displaying seniority in game .
    Thank  you Team Vanguard !!!
    Play Vanguard ~ The game that sucks less than the rest !!!

    Lawl



    Back in 2004 when wow came out, it was a victim of its success, blizzard had few servers up for the amount of people who wanted to play, this caused servers to be overpopulated and not work as intended. what did blizzard do whith thier rocky start.



    they gave  a free day to all those who couldnt play the game or had to endure lag and other server issues. they gave free exp.

    any time bliz messes up they repay thier customers.



    sigil overs this heap of crap to their customers after they endured a buggy unfinished product. pathetic.



    oh and i love how you stopped posting once your fellow guild mate let the truth out.

    Watching Fanbois drop their soap in a prison full of desperate men.

  • AurelynAurelyn Member Posts: 100
    Originally posted by Cymdai

    80% bug-free?  Don't even make me laugh.



    Here's a fact: a game that is 50% complete, and 80% bug free is still absurdly broken. Can you even imagine the state this game would be in if all the features that were promised had actually made it to release? I shudder at the mere thought of it.



    After ignoring this topic for several days, I decided I'd take a gander at it, and it's just remarkable.



    This is the ONLY game I've ever seen where people who have technical problems, CTD's,  in-game issues, and mini-character rollbacks are called idiots and liars by their fellow players. It's disgusting, it really is. It's one thing to flame a guy for asking if there's an online fee, or why his integrated graphics card can't run any games (as requirements are on the box, and it says there's a fee) but the constant damnation of people who express their displeasure with bugs is mind-numbing,



    I wish people would stop attacking their fellow players. If you're going to attack someone, attack the Sigil dev team for having their priorities ass-backwards.



    (STILL waiting for the default graphics to be tweaked)
    I 100% agree Cymdai... This is the MMORPG worlds Stanford Prison Experiment... Divide and conquer, watch the players fight each other making out that problems that DO exist do not exist, or express such thoughts as "Haha fool, your character is corrupted, mine isn't, eat shit"... It is astounding, and disgusting. Justifying this crap rather than putting foot in the ass of the developer is unbelievable. No one is more indoctrinated than the indoctrinator.
  • olddaddyolddaddy Member Posts: 3,356

    Originally posted by Aurelyn

    I 100% agree Cymdai... This is the MMORPG worlds Stanford Prison Experiment...



    Now there's a good source of financing, Sigil could approach the academic community to fund his study on "rabid rats in a cage".

     

  • ThamorisThamoris Member UncommonPosts: 686
    Originally posted by maxnrosy

    Originally posted by Thamoris



    As a Celebration of Vanguard’s Launch and look to the future with the first Game Update we’re giving the founders of Telon two gifts as we continue our adventures into Vanguard!


    Double Adventuring Kill Experience will be awarded to players from

    Saturday, March 3rd, 5:00am PST (Saturday, March 3rd, 4:00am GMT for

    European Servers) until Monday, March 5th, 5:00am PST (Monday, March 5th,

    4:00am GMT for European Servers)



    A Founder's reward, in the form of an in-game title, will be granted to

    players who have purchased a copy of Vanguard: Saga of Heroes between

    launch (January 30th) and March 31st. This title can be applied to each

    character created on an account now, or in the future. In order to

    qualify a player will need to have consumed the account key that comes

    in the box (if purchased at retail), from a Web site (if purchased

    digitally) or successfully completed a purchase on the Station Store by

    the March 31st cut off date (11:59pm PST).  The title will be awarded in

    early April.  More details regarding a full Veteran Rewards program will

    be announced in the coming months. 



    See you in Telon,

    - The Vanguard Team
    The Vanguard haters will twists around into trying make people think this is a cheap trick to retain subscriptions.
    I SAY it is a nice way to show appreciation to those that have endured the bugs ...some of which have caused the lost of exp. They can't fairly go back and magicaly add xp to everyone so this is a fair way to allow people to earn it back.
    I SAY ...Bravo Vanguard !!!
    The tags will be nice latter on...year or two from now too..as a way of displaying seniority in game .
    Thank  you Team Vanguard !!!
    Play Vanguard ~ The game that sucks less than the rest !!!

    Lawl



    Back in 2004 when wow came out, it was a victim of its success, blizzard had few servers up for the amount of people who wanted to play, this caused servers to be overpopulated and not work as intended. what did blizzard do whith thier rocky start.



    they gave  a free day to all those who couldnt play the game or had to endure lag and other server issues. they gave free exp.

    any time bliz messes up they repay thier customers.



    sigil overs this heap of crap to their customers after they endured a buggy unfinished product. pathetic.



    oh and i love how you stopped posting once your fellow guild mate let the truth out.

    I have not stopped posting. I simply have things to do and can't rot here on these boards all day like some folks do..

    Am I embarrassed....ya...a little.

    Will I get over it ....ya...quickly

    Do my guildmates have a right to their own opinion ?  ABSOLUTELY

  • ThamorisThamoris Member UncommonPosts: 686
    Originally posted by tevans


    Thamoris:
    I'm in your guild and I love you man but you're being a little bit disingenuous here. There are people in our own guild, myself included, that are having serious problems with this game. I myself have lost levels and characters to bugs as well as crashing and not being able to login for 2 hours or more. We've had people login dead or login with a different look or missing inventory. You know this. Saying that the vast majority of bugs are fixed is a little misleading. Claiming that anybody having problems with graphics or lag is an idiot that doesn't know how to set up and run their computer is a little insulting.  It's also something that I've never heard you say to any of our guild members. I find it insulting because I've been running  and setting up computers for over 20 years. My system exceeds the recommended specs and yet I still have problems. Am I what you would consider an idiot because I have problems with this game? It's not my system I can assure you of that. It's the game.
    Not trying to embarass you here but let's get all the facts out there. Anything less does a huge disservice to the gaming community. Vanguard has some huge problems and not admitting that fact just makes you look dumb. Costwise you say Vanguard costs .10 cents an hour. Well so does WoW, EQ2, SWG etc. and with the exception of SWG all of those games are "finished" and "polished". You say that Vanguard has much potential and I agree with you on that. I like the game and it does have potential but we're not paying for potential. We're paying for what was supposed to be a ready for prime time game. We got charged full price and have a right to expect a game that is actually more fun to play than it is frustrating. If all we are paying for is potential then let SOE-Sigil charge $7.50 per month until it meets that potential.
    I guess my post will probably make me persona non grata in the guild but so be it.  There's just no reason to deny the facts. Vanguard has major problems and the longer it takes Sigil to solve and correct those problems the less of a playerbase it's going to have. Denying those problems actually exist will not make them go away. Painting a rosy picture only does a huge disservice to the gaming community and makes the Vanguard community look bad when they deny the problems. Again I'm not trying to embarass you but I just want to set the record straight.
    Thorik

    Where did I say  or even emply that people having bugs or lag are idiots?

    Quote please

    Your post will have no effect on your status in the guild. I welcome any and all perspectives...anyplace..anytime...from anyone. What happens on mmorpg.com....stays on mmorpg.com ...completely independant of guild play.

    I do fear you have given this troll infested boards lots of fuel to flame the fires with ...but in the end...it matters not.

    I say majority of the bugs have been taken care is indeed accurate. Only a few select people have had those major issues you talk about.....say 2-5  out of a hundred.

    Throwing some numbers out..just for perspective sake.....if there were a 1000 bugs at launch...their are now 100 bugs...THAT is a vast majority. I will give some wiggle room to the fact ....of those 100 bugs left....some are game breaking. Those same bugs though are sparadic and rare.

    I have yet to crash to desktop and come back..in the ocean for instance and know of only one person where that has happen out of what...100+ ?

    Ya still da man ! Don't you dare steal my horse !!!!!!!!! Leave my Dingleberries alone !!!!

  • CymdaiCymdai Member UncommonPosts: 1,043
    Originally posted by Thamoris


    I say majority of the bugs have been taken care is indeed accurate. Only a few select people have had those major issues you talk about.....say 2-5  out of a hundred.
    Throwing some numbers out..just for perspective sake.....if there were a 1000 bugs at launch...their are now 100 bugs...THAT is a vast majority. I will give some wiggle room to the fact ....of those 100 bugs left....some are game breaking. Those same bugs though are sparadic and rare.
    I have yet to crash to desktop and come back..in the ocean for instance and know of only one person where that has happen out of what...100+ ?
    Ya still da man ! Don't you dare steal my horse !!!!!!!!! Leave my Dingleberries alone !!!!


    I'm not trying to seem overly cynical, but your opinion on the bugs is just flawed.



    Sigil has patched the living hell out of the game, this is true. HOWEVER, if you just browse the forums, you have to really read and understand that just because you release patchnotes saying something is fixed, that doesn't actually make it fixed.



    One of my biggest on-going gripes with the game is the fact that many of the "fixed" problems are still occurring! Why is this a problem? The way I see it, if Sigil believes they corrected the problem then they're going to overlook it on their next wave of patches. This is exactly the problem.



    The disappearing monster bug, for example, is still extremely prevalent in the game. While it's easily corrected, it is STILL there. It isn't being addressed because Sigil already believes it was corrected...and they're looking to "fix" new things. See what I'm trying to say here?



    The second problem, which is not solely a problem in Vanguard, but just MMORPG's in general, is the fact that every time something is fixed, something else seems to be broken. For me, it's like this, let me use your example.



    Let's say there were 1000 bugs in the game, and we'll say Sigil patched 900 as you said. Of the 900 that have been fixed, only about 700 were actually fixed, and now there's an additional 300 bugs that weren't there before the patch. So while you resolved some issues, the lack of precision and testing that occurred before implementing the patch (where's the test server...?) has lead to the spawning of several new bugs. Am I making sense here?



    For every 2 steps forward, they take a step back. That's what I'm really trying to say.

    Waiting for something fresh to arrive on the MMO scene...

  • docminusdocminus Member Posts: 717
    well, not sure where this thread is actually heading, but in answer to the last 3 or so posting-pages:



    I still don't get the idea of the double xp.  What's the point? During the time people did less diplomacy and less crafting. If you don't have time to play during such a time at all, then you can't even profit from it either. Should have at least been a xp-token, valid 48 hours once you ativate it.

    And then the title bonus as founder or whatever. Wow! I get another useless title to show of to the newbs in a few months from now. Will they be impressed! Really! Not!

    Sorry, I don't see how this is saying thank you to us. I'd rather prefer 1 or 2 days free play for all the bugs I had to accept.

    And the petitions, well, I wasn't lucky there so far: my petition of my 1st character was never answered. I ended up rerolling that char. Was easier and faster. Luckily it wasn't a level 20 or 40 char.



    I'll be happy if the game is bug-free by end-April (lol, um, I payed for a beta then?), but I'd be happier if more design would be put into certain areas. Some areas are gorgeous, and fun to play, lot's of scenery, etc.

    Some (level 1 - 10) areas are just empty. Just hills and a few monsters. Now if that where only 1 area, due to it's nature, sure. But several, completely different ones? It just makes it more obvious that they ran out of money and had to launch prematurely. Would have been better to launch with 2 or 3 starter areas/races less and develop them for an upcoming content patch.

    My 5 cents.

    imageimage

  • ThamorisThamoris Member UncommonPosts: 686
    Originally posted by Cymdai

    Originally posted by Thamoris


    I say majority of the bugs have been taken care is indeed accurate. Only a few select people have had those major issues you talk about.....say 2-5  out of a hundred.
    Throwing some numbers out..just for perspective sake.....if there were a 1000 bugs at launch...their are now 100 bugs...THAT is a vast majority. I will give some wiggle room to the fact ....of those 100 bugs left....some are game breaking. Those same bugs though are sparadic and rare.
    I have yet to crash to desktop and come back..in the ocean for instance and know of only one person where that has happen out of what...100+ ?
    Ya still da man ! Don't you dare steal my horse !!!!!!!!! Leave my Dingleberries alone !!!!


    I'm not trying to seem overly cynical, but your opinion on the bugs is just flawed.



    Sigil has patched the living hell out of the game, this is true. HOWEVER, if you just browse the forums, you have to really read and understand that just because you release patchnotes saying something is fixed, that doesn't actually make it fixed.



    One of my biggest on-going gripes with the game is the fact that many of the "fixed" problems are still occurring! Why is this a problem? The way I see it, if Sigil believes they corrected the problem then they're going to overlook it on their next wave of patches. This is exactly the problem.



    The disappearing monster bug, for example, is still extremely prevalent in the game. While it's easily corrected, it is STILL there. It isn't being addressed because Sigil already believes it was corrected...and they're looking to "fix" new things. See what I'm trying to say here?



    The second problem, which is not solely a problem in Vanguard, but just MMORPG's in general, is the fact that every time something is fixed, something else seems to be broken. For me, it's like this, let me use your example.



    Let's say there were 1000 bugs in the game, and we'll say Sigil patched 900 as you said. Of the 900 that have been fixed, only about 700 were actually fixed, and now there's an additional 300 bugs that weren't there before the patch. So while you resolved some issues, the lack of precision and testing that occurred before implementing the patch (where's the test server...?) has lead to the spawning of several new bugs. Am I making sense here?



    For every 2 steps forward, they take a step back. That's what I'm really trying to say.

     

    I have not had a mob disappear on me while in combat in the past two weeks. None of our 60+ guildmates have reported having that bug either. That bug has been fixed.

    I appreciate the comments on your post and don't think they are too exagerated...BUT....the majorit of theses so called 300 bugs you proclaim would now be in game due to the " fixes " would be minor and sparadic in scope.

    The main bugs in game now ARE

    Character appearance issues....a random..and short lived bug that causes some players to log in with different hair, clothes, and on VERY RARE occasion ..I have HEARD...not experienced personaly...entirely different avatars mixed up.

    Server Crashes... These are sparadic in nature too. I think they have much to do with amount of ram in ones system. I say this because I crashed fairly often with 1gb of ram. A week ago I upgraded to 3 gb of ram and do not recall crashing since. If I have...it's been so few in number that it's not easily recalled.

    Low FPS .... this is not so much a bug issue as it is a coding issue I think. I have seen numerous complaints from people with Nvid 8800 gpu card. This is because of the new-ness of this card and it's totally different dx10 roots. People that buy this card will experience issues with many of their games untill patches are release for both the card's drivers AND from the gaming company's with code to support said gpu cards. Nvid 6000 and 7000 series cards work best with Vangaurd. In particular ...6600 -7600 cards. Game is not coded to optimize Vista, duel core cpus, and duel graphic cards....yet. It will in time though...id guess within 6 months. Untill this happens...machines using these features can actualy run slower than a machine without them.

    Low FPS is also a result from misunderstandings of the way graphics are adjusted in game. Graphics in Vanguard are adjusted in reference to game detail....ie...sharpness of image. On my low end system with 3 gb of ram..I can max out view distance, animation distance..ect and get zero hit in my fps. When I enable full grass and fancy clouds...I get a massive hit.

    Crash to desktop...come back in some wierd place ...I have heard reports from a couple guildmates where they crash to desktop and come back far away..sometimes under water even. This has happen to me once. It is a very rare bug. I have over 500 hours played and it has only happen to me once. Literely...one other person I know of has had this happen several times. I think his core client files are corrupt and needs to work with support to fix it. This is a serious issue...I do not know the cause and feel badly for this person.

    Social Sever/ Communications server crashing ... This was a constant problem for me...untill I bought 2 gigs of ram ( $60 ea of ebay ). I have had this happen only once or twice in the past week when I used to have it happen 2-3 times an hour. Forcing a relog to fix. I do not know if it's a fix on their end..or its the ram. All i know..it's a non issue now for me.

    Gear not equiping when loggin in .... Ive had this happen frequently. I would log in and have gear in my backpacks instead of on my person. If my backpacks were full..it would simply be gone untill i emptied my packs and relogged. This is sparadic in nature and I suspect...after some experimentation....that this is due from logging in before all the information is downloaded in on the log in screen. If you click log in really fast ...before server is done refreshing your client with info...you gear will be caught in " limbo" and defaults to your pack. Keeping a little room in your inventory and waiting untill you are fully conected to SoE's servers before loggin in seems to greatly reduce the chance of this happening.

    Chunk Crossing lag .... this has been great...and i mean...GREATLY reduced to almost the point of non -existance with 3 gb of ram. It's my guess the game needs your ram to store info from one chunk while you cross over into another chunk. If you don't have much ram..then it uses your hard drive....being forced to use your hard drive causes this lag...I'm guessing.

    There...I have given detailed information about MY experiences with the major in game bugs that I have encountered while playing Vanguard.

    Maybe a couple things I missed as this is off the top of my head...but those are the most prominant ones that come to mind.

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