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I, the Guild Master of a guild with a Full Tier 1 City just got banned

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  • jusomdudejusomdude Member RarePosts: 2,706

    I don't know what it is, I know anyone can be corrupt, GM or not but I think I'd take Funcoms side on this one... all the content is said to take 250 hours to complete... althought I'm not sure if that's rushing through it or listening/reading to all quests. To be generous to players I'd say it's the listen/read time... so I'm guessing it would take maybe 125 hours to get to 80 just getting quests/skipping cut-scenes... I guess that sounds possible without exploiting to do for people that have nothing else to do but eat, sleep, and play.

    But anyways, you'll most likely get your account back if you weren't cheating at all. I don't see what's in it for Funcom just to ban people that progress fast.

    What was your /played time? Just curious.

  • AmazingAveryAmazingAvery Age of Conan AdvocateMember UncommonPosts: 7,188

    Yep they will have to make sure the money you guys got was legit to buy the stuff you need and advertised for.

    http://forums.ageofconan.com/showthread.php?t=48511

     



  • ShohadakuShohadaku Member Posts: 581

    Questions by Benjamin J. de la Durantaye, Age of Conan Lead CM, Ten Ton Hammer

    Answers by Mathis, Senior Customer Service & QA Manager



    Recently there have been player bans in Age of Conan. The community has been asking for details as to what has happened and what players can do if they feel they have been wrongly banned. Today we were able to get the following details from Funcom Senior Customer Service & QA Manager, Mathis.




    Ten Ton Hammer: Recently several accounts have been banned due to suspicious activity. Can you elaborate on this as to why these accounts were banned?

    Mathis: We can’t go into details on exactly what was done by the offenders but as we have said in public, some members of the community found a weakness in the game; an exploit that they decided to abuse to gain extra money in the game. It wasn’t directly a money exploit, but by using the exploit itself they got access to more money. Our experience tells us that we need to be pro-active and react when serious issues like this arise. Most people don’t like that there are possibilities for cheating in any game, and therefore we have zero tolerance for exploits. We don’t want to sit on the fence and watch a small group of players ruin the game experience for the rest of the community.



    The downside with it all is that sometimes other people get dragged into it. If we see some suspicious behavior we might have to close accounts temporarily for investigation. It’s a way to do damage control to make sure things don’t get out of hand until we have control over the situation.



    This is a somewhat touchy topic as we can’t reveal too many details about how we do this - that would give away our procedures and help people get away with it next time they find an exploit. No matter how much we work to cover everything, sooner or later there will be new exploits born in Hyboria. That’s just the way MMOs work. However, our goal is to minimize the damage, and obviously do our best to ensure that it won’t happen again.



    Ten Ton Hammer: What if the accounts banned were legitimate accounts? For instance many guilds have given a guild character much gold to act as a guild bank until the in-game bank was brought back up. What can players do to get these accounts reactivated, assuming the gold was legitimate?

    Mathis: Sometimes accounts suspended were legitimate accounts but we do our best to avoid this. Suspicious behavior might cause a temporary suspension until we have verified that it was a false alarm. We have our own team going through data to analyze whether it was legitimate or not. Every case is analyzed and accounts will be re-opened if we happen to verify that actions were legitimate. On this specific incident, players should do as instructed in the mail we sent out to those who got affected. They should e-mail account-status@ageofconan.com and our staff will process their case. We have no intention of keeping players from playing the game. So it is in our best interest to make sure that people get back in the game if everything was legitimate.



    Ten Ton Hammer: Some accounts have had gold removed but the account wasn't banned. Is there anything these players can do to rectify the situation if the gold was legitimate?

    Mathis: They should e-mail account-status@ageofconan.com as instructed in the mail they got from us. We sent out different e-mails depending on what happened to their account. Everyone was informed that they should contact us if they for some reason felt that a mistake was done on our end.



    Ten Ton Hammer: Will players be notified if their accounts will NOT be reactivated?

    Mathis: Yes, everyone sending an e-mail regarding this specific issue will be notified no matter what the outcome would be. It is important to mention that people will not get a response by using this address if the issues are for something else. This address is only to handle the exploit incidents. For any other issues players should check the FAQ located here:



    http://support.ageofconan.com/



    Ten Ton Hammer: Do you feel the alarms for this thing may be too sensitive as they stand? What kind of plans are in place to avoid this same problem in the future, given the amount of money it requires to build a complete city?

    Mathis: We don’t feel that the alarms are too sensitive. Looking at our numbers of those being affected, it wasn’t many at all. I should point out that some people that got suspended never did anything wrong. Those are being contacted and informed that accounts are being re-opened. Some are already back in Hyboria enjoying their time. What’s important is that we are efficient and make sure that those players getting temporary suspensions get back in the game in a timely manner, and don’t need to wait too long before they hear back from us.



    We understand that it can be frustrating being affected by this if everything you do as a player is legit, and I can assure every customer that we’ll do our best to cover every area to minimize the impact. After all, we obviously want people to enjoy the game and what it has to offer. Together we can ensure that those cheating stay away, as we don’t support that sort of behavior and we encourage everyone to report exploits if you come across one by using exploit@ageofconan.com.



    I hope that gave you some answers to your questions!

     

     

    In other words, Don't panick. Follow his suggested procedure. They are in damage control and will investigate your case.

  • NarugNarug Member UncommonPosts: 756

    If all these people are innocent over these past days for exploiting no matter where the exploit lie then maybe they should be given more days to play for the days they lost.

    If they are guilty may they feel the full might of the ban hammer! 

    As I said in another exploit thread I wish there was a database among MMO companies to easily identify the guilty and keep them from ruining these games.

    I will say I have no sympathy for those found guilty as I have been spammed so much by gold sellers I've lagged in PotBS, EQ2, and WoW.  WIth PotBS I crashed.

    I'm honored to not have seen a gold seller in this game yet.  Least on my server.

    Edit: hmm think that top part should read, "no matter where the problem lie" or some such...Edit2: took out duplicate wording "in another thread"

    AC2 Player RIP Final Death Jan 31st 2017

    Refugee of Auberean

    Refugee of Dereth

  • XasapisXasapis Member RarePosts: 6,337

    I don't know if the OP or part of his guild without his knowledge exploited. From past experience those that were banned for exploiting would raise the martyr cross vs the company and would convince everyone around them that they were wrong and unjustly persecuted. I've seen it way too many times to now raise an eyebrow when somebody yells innocent.

    One think is certain, I would expect companies not to perma-ban customers, especially GL with whatever that means for the guild members below them without solid proof of misconduct. Given that, I'm more inclined to believe that there was in fact some wrong-doing taking place, than just an alarm set off somewhere. Companies suspend accounts when an alarm sets off, not perma-ban.

    As for the bugs, there are always be there. Just because they are there, does not justify people from using them. Nor the excuse "I was not sure" is really valid. If uncertain, avoid. Or risk your account.

     

  • keolienkeolien Member Posts: 198
    Originally posted by Clyptso


    Don't really care if he exploited or not personally. To me its Funcoms thought they left so many exploits in game after release. They should of tested their game better in beta.  All the exploitsmust have  carried over from beta. I don't like cheaters either but seems like Age of conan had alot exploits out of beta. If people could find all these exploits in first week and half of beta they should of been justa s easily found in beta before the release. I don't expect all exploits to be found in beta but seems like Age of Conan still had quite a number of exploits post launch.



     Yeah bad part on funcom for having there restricted  beta. But you said it man, They should have cared more about testing the game before release, and less about trying to get people to pay to play a restricted beta.

    image

  • ShohadakuShohadaku Member Posts: 581

    Originally posted by Xasapis


    I don't know if the OP or part of his guild without his knowledge exploited. From past experience those that were banned for exploiting would raise the martyr cross vs the company and would convince everyone around them that they were wrong and unjustly persecuted. I've seen it way too many times to now raise an eyebrow when somebody yells innocent.
    One think is certain, I would expect companies not to perma-ban customers, especially GL with whatever that means for the guild members below them without solid proof of misconduct. Given that, I'm more inclined to believe that there was in fact some wrong-doing taking place, than just an alarm set off somewhere. Companies suspend accounts when an alarm sets off, not perma-ban.
    As for the bugs, there are always be there. Just because they are there, does not justify people from using them. Nor the excuse "I was not sure" is really valid. If uncertain, avoid. Or risk your account.
     
    As I stated in my post they are in damage control. They state some innocents might get nabbed. Just follow procedure, they will investigate. If your really innocent they will return your account.

    I can understand why they needed to do this. To immediatly restore the game market and remove the duped cash. They had to act quick about it. Don't blame Funcom, blame the exploiters.

  • TerranahTerranah Member UncommonPosts: 3,575

    Funcom has zero incentive for banning people.  They lose money if they ban your account and they get bad press.  They are standing up for a principle here, something more important than money and that is fairness in game to players who play honestly. 

     

    So I'm sure Funcom feels they have a good reason to ban you and a few others.  The innocent will have their accounts reinstated.  The guilty get what they deserve.

  • docminusdocminus Member Posts: 717

    Originally posted by Terranah


    Funcom has zero incentive for banning people.  They lose money if they ban your account and they get bad press.  They are standing up for a principle here, something more important than money and that is fairness in game to players who play honestly. 
     
    So I'm sure Funcom feels they have a good reason to ban you and a few others.  The innocent will have their accounts reinstated.  The guilty get what they deserve.
     Well said.

    Alhough I wouldn't have minded if Funcom had closed down servers for a day, given playtime credit and fixed the exploits at once. Less people abusing it, less people getting banned.

    That's what happens with rushed out MMOs......

    imageimage

  • j_jonsonj_jonson Member Posts: 105

    Age of Conan seems to have a problem when it comes to using terms, first with instances now with "exploits."

    The problem with all these gold problems is that they ARENT exploits, they were a bugs. And because they were bugs it makes it harder to track.

    An exploit is when you make the game work around its set rules making it do something that it should not be doing at all.  Like copying items, copying cash, travelling faster, etc, etc. THOSE are easy to fix once they are found because is easy to spot where exactly they are going around the game mechanics.

    A bug is when something in the game is not working properly. You can use two bonuses when you normally could only use one, you ability isnt firing properly,etc, etc. Those are harder to find because there is some screwy in how something is working, something is wrong in the coding, or something is not reading right. So some one needs to take a loooooong time checking every little bit of info to find out where it went wrong.

    In Conan you had BUGS that were letting people repeat quests or recieve extra items/cash. Basically all that stuff is legit, the money and exp came from an actual source in the game, there was no hacking or anything, there was no tricks. The game was giving you something it created, but of course, this isn't supposed to happen normally. The limits werent working or something like that 

    This is why they are banning a bunch of people that get a sudden flow off cash on the spot, or have a huge ammount of it. The money and xp they have ARE real, they came from the game,is not a copy of something from the game.  

    What they are doing is now tracking cash that came from that bug and apparently cutting off anyone that got cash from that source. This is also probably why people have a certain ammount of money disappear. They actually went to the spot of the bug but didn't notice it and continued on, but they got their hand dirty by just being there.

    AoC has a HUUUUUUGE mess on their hands because all this stuff came from normal bugs, stuff that should've been picked out before, stuff that is going to be very difficult to trace because it came from normal, but broken, game mechanics. Im guessing that now they have dudes looking at every single transsaction that was made by said NPC that had that bug that let people do such things.

    MMEEEEEHHHHH!!!

  • XasapisXasapis Member RarePosts: 6,337

    To j_jonson:

    Yes, it's a bug. People exploited the bug. Perma-ban them and good riddance.

  • GazenthiaGazenthia Member Posts: 1,186

    Originally posted by Terranah


    So I'm sure Funcom feels they have a good reason to ban you and a few others.  The innocent will have their accounts reinstated.  The guilty get what they deserve.
    This happened with WoW, exactly like WoW in fact.



    Guilds who had pooled suspicious amounts of money and/or resources were banned, only to be found innocent later.



    If it would have happened to me, ahahahahahahah, I wouldn't be coming back. I really want to know who would actually go back after all that? Lets take a close look at what is happening:



    1) Their head start is lost

    2) People will wander off to other guilds for progression



    3) People will quit the game



    4) People will have lost track of what they had been doing before, leading to lots of confusion



    5) They are being slammed and slandered by the community members (lookit here at fanboys)



    6) You are being kicked off the game for days, days they probably won't extend your sub to account for



    7) What if it happens again?





    Who would go back after all of that? What kind of people would go back after that?



    For the record, I haven't been hit with this. But its just sad, sad, sad to see.

    ___________________
    Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien

    http://www.penny-arcade.com/comic/2006/12/13/

  • Death1942Death1942 Member UncommonPosts: 2,587

    either you exploited and thus i hate you with a passion and hope you never come back

     

    or

     

    you were unfairly treated (and should if you really love the game) come back and show Funcom how much of a mistake it was by becoming the no1 guild on your server.

     

    good luck

    MMO wish list:

    -Changeable worlds
    -Solid non level based game
    -Sharks with lasers attached to their heads

  • XasapisXasapis Member RarePosts: 6,337

    To Gazenthia :

    I agree with you. It would be pretty hard to come back as a guild, especially if a guild leader is suspended for possible exploting. As an individual it's different, you probably would be able to go back with your reputation in tact. In fact, there would be no way for people to know unless you told them.

  • InteritusInteritus Member UncommonPosts: 236

    Originally posted by Xasapis


    To j_jonson:
    Yes, it's a bug. People exploited the bug. Perma-ban them and good riddance.
    And how does someone make a distinction? I've played games where I could easily get good rewards repeatedly. I didn't because I worried it was an exploit, turns out it wasn't. I've also exploited with out even knowing it. I was new to a game and saw someone doing something, they told me it's how people level. Not thinking about it I did it. Lucky for me I found it boring and did other things and later found out it was an exploit. The point is exploiting isn't always black and white.  As a customer we should be able to assume a game is working correctly, that it was tested correctly and if there are bugs in the system, it is the companies fault. You cannot expect players to know if something is working correctly or not. Players can sometimes judge, but that's not even accurate.

    The big mistake was swining the ban hammer. Even taking the time out and telling them that they have to suspend an account for investigation is always better then blindly banning people.  You'll still get angry but they'll get over it if their account is fine.

    And for the AoC community. Wow, what a piece of work. We hear one persons side of the story, and you're ready to lynch them. Even after Funcom says there may have been mistaken bans, you people still insult the OP.  It's so easy to judge, but if you were in that position tell me you wouldn't act the same way.  It was depressing watching the comments degrade from helpful suggestions, and emails to people telling the OP they deserved it.  Now that's community.

  • GazenthiaGazenthia Member Posts: 1,186
    Originally posted by j_jonson

     Im guessing that now they have dudes looking at every single transsaction that was made by said NPC that had that bug that let people do such things.

    Add to this that AoC actually has a cliffedge for a learning curve, people may not even realize they are "exploiting" the bug. This is exactly why I am keeping my head down in the game, very casually grinding monsters, until the storm clears.

    Edit: Interitus evidently has the same idea :D

    ___________________
    Sadly, I see storm clouds on the horizon. A faint stench of Vanguard is in the air.-Kien

    http://www.penny-arcade.com/comic/2006/12/13/

  • TerranahTerranah Member UncommonPosts: 3,575
    Originally posted by docminus


     
    Originally posted by Terranah


    Funcom has zero incentive for banning people.  They lose money if they ban your account and they get bad press.  They are standing up for a principle here, something more important than money and that is fairness in game to players who play honestly. 
     
    So I'm sure Funcom feels they have a good reason to ban you and a few others.  The innocent will have their accounts reinstated.  The guilty get what they deserve.
     Well said.

     

    Alhough I wouldn't have minded if Funcom had closed down servers for a day, given playtime credit and fixed the exploits at once. Less people abusing it, less people getting banned.

    That's what happens with rushed out MMOs......



    Good point.

  • ElivoElivo Member UncommonPosts: 71

    I dont see any need to automaticly call the op a cheater or what not, esp when funcom has said they have banned accounts that have done nothing wrong.

    I dont find it that hard to belive that a group of 100 people pooled together to make a city in the game,  I do find it a bit disturbing that funcom is autobanning anyone with activity that they deem is out of line or suspicious.

    If your going to ban someone i would hope they would check the logs and see where the money came from to save yourself from banning an innocent.

    I agree with the op, i would not come back to the game and if i were one of the 100 that gave up money for a guild city, and it was lost and the money lost, id probably leave as well.

    Actions like ban first and get the facts latter do nothing but kill the moral of the population, people will be afraid to make money for stuff if they think they may get banned if they make too much to fast.

    I have been in a toss up as to weather or not to get this game once i get my new comp, after seeing that FC is doing this type of thing, even when they admit it some people were wrongly banned, is just disturbing.

     

    People that want to get back to the game that were wrongly banned will have to go through the hell of customer support and who knows how long it will actually take for them to get back into game. Cause im sure they will have the loggs looked at and with as many people that are getting the boot, im sure it will take a while.

     

    Thanks for helping me make up my mind OP and FC. Looks like the wait goes on a bit longer for a new MMO in Warhammer.

  • NarugNarug Member UncommonPosts: 756

     

    Originally posted by Interitus


     
    And for the AoC community. Wow, what a piece of work. We hear one persons side of the story, and you're ready to lynch them. Even after Funcom says there may have been mistaken bans, you people still insult the OP.  It's so easy to judge, but if you were in that position tell me you wouldn't act the same way.  It was depressing watching the comments degrade from helpful suggestions, and emails to people telling the OP they deserved it.  Now that's community.

    Before we are handed our ceremonial torches and pitchforks I just want to say some things.

     

    I'm not sure if you've been following the OP but they've made a similar post in the general discussion forums of this site.  Yep.  Two threads about the same thing. 

    While that's not the nail in the coffin so to speak it's not the best way to give the impression of innocence either.  Which is why I usually give the benefit of the doubt to officials unless proven otherwise.

    What I'm about to say can go both ways but I will say it nevertheless, "Not everything is at it seems".  Especially if a community is going to be branded.  Just something to think about.

    Edit: Yep forgot to add I'm having trouble finding that second thread now.  Hmm......

    AC2 Player RIP Final Death Jan 31st 2017

    Refugee of Auberean

    Refugee of Dereth

  • busdriverbusdriver Member Posts: 859

    People are getting banned because of a wellknown bug that Funcom was too lazy to fix. It does't really matter if this guy actually exploited or not, the fact is Funcom should have handled this like professionals (yes, I realise that for this particular company it would be a new thing), find proof first and then use the banstick.

    I say it again, Funcom should have ironed these sort of things out during beta, that's why it's there for. Now Funcom's customers, players, are paying for their money-hungry ways of handling QA.

  • DraccanDraccan Member Posts: 1,050

    Originally posted by krackajap


    I guess guilty till proven innocent is the policy now days.

    You know this is EXACTLY what I think!

    How can they BAN FIRST and THEN investigate?

     

    Are they loonies? Think about the feelings of those banned?

    It is just not okay. Not at all!

     

    ____________________________
    CASUAL CONFESSIONS - Draccan's blog
    ____________________________

  • krackajapkrackajap Member Posts: 238

    Originally posted by Narug


     
    Originally posted by Interitus


     
    And for the AoC community. Wow, what a piece of work. We hear one persons side of the story, and you're ready to lynch them. Even after Funcom says there may have been mistaken bans, you people still insult the OP.  It's so easy to judge, but if you were in that position tell me you wouldn't act the same way.  It was depressing watching the comments degrade from helpful suggestions, and emails to people telling the OP they deserved it.  Now that's community.

    Before we are handed our ceremonial torches and pitchforks I just want to say some things.

     

    I'm not sure if you've been following the OP but they've made a similar post in the general discussion forums of this site.  Yep.  Two threads about the same thing. 

    While that's not the nail in the coffin so to speak it's not the best way to give the impression of innocence either.  Which is why I usually give the benefit of the doubt to officials unless proven otherwise.

    What I'm about to say can go both ways but I will say it nevertheless, "Not everything is at it seems".  Especially if a community is going to be branded.  Just something to think about.

    Edit: Yep forgot to add I'm having trouble finding that second thread now.  Hmm......

    1) No one knows who the fuck he is.

    2) No one knows who the fuck The Box is.

    3) No one would know or care if he were banned.

    The only purpose of this thread is to inform the community about what kind of shit Funcom is pulling. 

     

  • DraccanDraccan Member Posts: 1,050

    Originally posted by krackajap


     
    Originally posted by Narug


     
    Originally posted by Interitus


     
    And for the AoC community. Wow, what a piece of work. We hear one persons side of the story, and you're ready to lynch them. Even after Funcom says there may have been mistaken bans, you people still insult the OP.  It's so easy to judge, but if you were in that position tell me you wouldn't act the same way.  It was depressing watching the comments degrade from helpful suggestions, and emails to people telling the OP they deserved it.  Now that's community.

    Before we are handed our ceremonial torches and pitchforks I just want to say some things.

     

    I'm not sure if you've been following the OP but they've made a similar post in the general discussion forums of this site.  Yep.  Two threads about the same thing. 

    While that's not the nail in the coffin so to speak it's not the best way to give the impression of innocence either.  Which is why I usually give the benefit of the doubt to officials unless proven otherwise.

    What I'm about to say can go both ways but I will say it nevertheless, "Not everything is at it seems".  Especially if a community is going to be branded.  Just something to think about.

    Edit: Yep forgot to add I'm having trouble finding that second thread now.  Hmm......

    1) No one knows who the fuck he is.

     

    2) No one knows who the fuck The Box is.

    3) No one would know or care if he were banned.

    The only purpose of this thread is to inform the community about what kind of shit Funcom is pulling. 

     

    You guys are really immature.

    Flaming people for such misfortune!

    This AoC community is the worst I have ever seen for an mmo since 1997 !

     

     

    ____________________________
    CASUAL CONFESSIONS - Draccan's blog
    ____________________________

  • GiggetGigget Member Posts: 129

    Right.  Sounds like Funcom  did a good job and got rid of you.  A Tier 1 city and over 60 gold in a week?  Sounds like a bunch of BS to me.  Even with 100 peps, it's not possible other than duping.  So, good ridance!!!!

  • DraccanDraccan Member Posts: 1,050

    Originally posted by Gigget


    Right.  Sounds like Funcom  did a good job and got rid of you.  A Tier 1 city and over 60 gold in a week?  Sounds like a bunch of BS to me.  Even with 100 peps, it's not possible other than duping.  So, good ridance!!!!

     

    You know nothing of the game dude! It is not very hard for 100 people to get 60 gold or a guild city or both. Or even thrice that. It is in fact easy.

    So stop trolling people!

    ____________________________
    CASUAL CONFESSIONS - Draccan's blog
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This discussion has been closed.