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Ok maybe I was wrong
Sorrow
Member Posts: 1,195
Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal.
Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.
Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.
On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.
However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.
Comments
You are just "one out of thousand" which is unlucky that something bad happend to you.
So is life. Get use to it and get your head out of the sand.
Aerowyn's Video Compilation of ALL things Guild Wars 2
As I said scan the offical forums and its obvious that it is thousands of players with serious issues, maybe even more.
From the posts, the responses in the posts mirroring the OP, and the rapidity of how quickly new posts are being made I would not be surprised in more than 10% of the player base is locked out of the game or worse.
Who didn't see this reply coming? Get your head out of the sand, forget the money you paid to play a product that would not be released until it was "ready"...
That Guild Wars 2 login screen knocked up my wife. Must be the second coming!
so far gw adressing all of its problems faster than ANY other game i have played so far..
No offense, but the fact you didn't receive your gems and lost your gold (if that's even true) has nothing to do with perceived quality/lack thereof or the long term fate of GW2.
Problem is that "fantastic quality or longe term fate of GW2" is your own opinion. What OP says are solid facts.
Its amusing how maybe a couple hundred, maybe even a couple thousand people posting about problems is a "horrific" issue, meanwhile a couple million people are playing just fine without those issues. Its a very small % of the actual population having the issues.
When you go looking on support forums, of course youre going to see problems, thats what the forum is there for. Did you expect everyone in the game to be in there posting the likes of "I was able to login"?
Say what you will the Dev team has been open and honest about the issues and how to protect yourself while they sort out the bugs/ hacking.
It's the release and things will and do happen. Don't get me started on WoW's release or even their expansions (BC and Wrath was a mess) or WAR's release... or Conan's release.... lol or Vanguard's release.... wow or heaven forbid FFXIV's release.
Even ToR (which had a pretty smooth releaes) still had massive growing/hacking/bug pains a month in.
"Roll with the punches and don't let things get to you" is the best advice I can give while ANet gets their feet under them. Just know they are not purposely try to piss you or the community at large off intentionally.
That said I hope this isn't your first MMO.
Currently Playing: GW2
Retired: Shadowbane, DAoC, WoW, FFXI, Eve Online, SWToR
The Aphelion MMO Blog - GW2 Initial Impressions
Is his own opinion, my opinion and same opinion for others ( thusands of hundres of milions
).
Anyway , think is , there are solid facts, true! But saying that a game may not be the best ever, because she lost ( for now ) 50$ and 7 gold it's kind of ... bleah! Ok ok , there are players who have tehnical problems and such, but every product on the market have unhappy customers! Cars, computers , you name it, but that does not mean that the product is not good/perfect/etc for others. There will always be a % of unhappy customer. Heck , even me right now , i am unhappy, because I tried those chips and .. I don't like them at all ! But that does not make them bad for everyone!
Reporter: What's behind Blizzard success, and how do you make your gamers happy?
Blizzard Boss: Making gamers happy is not my concern, making money.. yes!
The game itself is fine. Very few hicups and really none that affected game play. Anet did say hacckers had account info from other games. If you didn't make your pw different from those games you only have yourself to blame for that. As for thier authentication process. That i agree could have been handled better
EDIT: i hate my cellphone. doesn't type what i want to type
A MMO is like life. It is something to cherish and enjoy upon in it journey. So why race to the end of it. In life at the end you die.
Another title had problems with its launch and it seems a few people hung in more than 2 weeks before throwing up their hands and running.
Click here to see the shocking Title!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
General observation here: Chickens. When chickens see another chicken bleeding they will attack and peck that chicken to death.
Apparently GW2 fans do the same. Someone who has been a pretty good supporter of the game makes mention of doubting their feelings on the game and points out a few issues, the others suddenly turn and attack.
To the OP: I still think a reason the main forums were down as long as they were was not the fact they had issues with them, it was more to squelch the complaints and angry posts. Because the first place someone goes for help or official word on game issues is the main forums.
Anet is slowly getting things resolved for players, and they are attempting to keep people updated as much as possible. Simple fact is though, Anet was just not ready.
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
Yes, it is a good idea to force the complaints to a more public forum like Facebook and Twitter.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
I think all of the OP's issues will be resolved within a month at the most (quite possibly within a week or two). We're a little past a week after release and they have a lot of more important things that they are focusing on. They are obviously making rapid strides in addressing each issue one by one. Once they get the ones taking up most of the bug reports and complaint space and affecting the most people, then they can focus on the others.
I sympathize with the OP, but I think he needs to realize that his problem, while not at all trivial, is not one of the big initial problems that have needed to be addressed.
Delays in response time from customer support are extremely common in subscription based games. Often it can take days to get a response. This can be extended to a much longer period during times of high activity when lots of reports are being filed (new game launches, expansion packs, etc).
Edit: I would try opening another ticket and posting in their support forum that they've opened.
Keeps it off their site.
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
If u want the definition of incompetance,thievery,two faced lying,horrific,theft,then google Dark and Light if players today think they have it bad they really need a lesson in that horror show of a Mmorpg it might stop all this wineing at least.
Ridiculous.
B2P really has nothing to do with customer service. AAA products that are B2P have good customer service all the time. Many of them provide free servers for multiplayer games as well. However, service can lag when a game is more popular than expected. You get the service people saturated with duties when that occurs.
That said, it hasn't been that long since the game came out, and they've been making solid strides on resolving issue after issue.
I again recommend to the OP that he post on the support forums and send another ticket.
ANET is dealing with many launch issues but they are resolving them too
many (most?) are being resolved within 72 hours - I hope your issues are resolved sooner than the full 72hrs
that said, some context
on Sunday update, ANET announced the volume of what they were dealing with
and also announced they were hiring more support to scale up capacity
http://wiki.guildwars2.com/wiki/Game_status_updates/Archive_1#Sunday.2C_September_2.2C_2012
Over the past three days we've received approximately 8,500 new support tickets related to hacked accounts and other blocking login issues, and we've resolved issues to get approximately 9,500 players back into the game (most from tickets submitted prior to Friday, August 31). We're aggressively ramping up our customer support team, with 28 new support representatives starting today and more coming online in the next few days, to provide the fast response times our customers expect.
recently this thread was started on their support forums
Players giving feedback on resolved tickets
https://forum-en.guildwars2.com/forum/support/account/Resolved-Tickets
EQ2 fan sites
OP,
%10?
So what's that? Like 120,000 people? Maybe more?
I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
How would anyone know that, though? Seems like just one of those internet rumors to me.
But if the OP wants to play it safe, then they can just post in the support forums. A lot of times companies have people there to help out. Often, in my experience, they'll have someone who can expedite particularly bad cases where people slipped through the cracks. Granted, they'll probably prioritize people who can't play at all first, but a lot of money in gems will undoubtedly help his case.
dont open another ticket
the policy on old open tickets is detailed here
https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets
EQ2 fan sites
On the reddit posts Anet reps were telling people to submit another ticket for issues they already sent in tickets on, So I don't think it kicks you to the end of the que. Unless the original tickets were not being catagorized properly in the system, I don't think the reps would be telling people to resubmit with the knowledge that the new tickets would cancel the previous one and kick them to the back of the line.
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
Kind of this. Also, I don't understand the topic in relation to the OP. Is the game bad or is the service bad? Both? Help me out here. I thought the game was pretty damn good before my pc took a dump, but I understand all the technical issues are not worked out yet.