Originally posted by Kayo45 Anyone have any luck with amazon digital purchase? I havent even input the key into my account yet. I suppose I could just call and find out but hopefully someone can help me avoid wasting my time and possible frustration on a futile attempt.
Not sure, but since it was purchased through Amazon, you'd have to go through their customer service, rather than speaking to TESO.
Originally posted by Hariken Reading through this proves how bad U.S. gaming industry treats its customers. And because the U.S. gamer is used to being treated this way they just take it up the butt. This guys gets a refund and hes treated like an a bad person here. The laws here have always been about protecting the big company against the cosumer and everyone is ok with that. In fact it should be part of the free 30 days that you can return it if your not happy. They charge you 60+ dollars and on top of that a 15 dollar a month fee. You should be able to return it. Name in other product that you can buy thats broken and your stuck with no way of returning it. To the OP,good for you man.
This isn't a US gaming industry issue, though. It's a long-standing software issue. The main point of "no-return" policies on software is that returning the physical product doesn't mean returning the software. 20 years ago, you could buy a program, install and activate it, then return it for a full refund. The program would still work just fine, and the problem gets sorted out between the retailer and the creator. Problem is, the creator knows the software is still in use, so they would reject the RMA request from the retailing, meaning the retailer is left holding the bag.
So retailers started the whole "no-return" policy on software, which makes sense considering they tend to be on the losing end of any argument here.
As more products are released as "services" rather than actual software, this is largely going away. A lot of companies like MS, Adobe, and of course games, are moving towards subscription models. Not only does it smooth out their flow of income, but it makes systematic abuses such as piracy and refund scams largely irrelevant.
So no, this isn't the US gaming industry screwing people over. It's just the way the retail industry has evolved with the software industry.
Problem is also deeper then that. What company lets you go out for a meal, eat it all and then demand a refund? Same with a movie, cant watch it then as for your money back. How many hours is 60 bucks worth? If you have a open door policy on returning any game you bought, how fast would we as gamers shoot ourselves in the foot. Would not be long till we were getting a lot less games and indy games would just be gone. I get getting a refund on a broken product but many gamers now take it for a free ride. Buy the game, pay it to death for 29 days for a break from their main MMO and then ask for a refund after they get their fill.
Could I falsely claim am I blocked progression wise you think? Or would they check me out? I would like a refund. I don't really care about the 60 or so bucks, but I really don't wish to fund this poor game development. Want to take a in-hindsight stand...sort of.
You can only get a refund if you bought from them in their overpriced online store. Otherwise you are out of Luck!
I sadly bought the Box and those you cannot Return for refund when you break the foil seal and used it.
I would have bought it digital, if Zenimax were not to charge me 10 bucks more for their digital copy than the boxed copy here in the stores. /FACEPALM
Personally I haven't experienced any major problems. The worst thing I encountered was a rollback that lost me a motif I had just looted and then lost. But I have played enough launches to expect this kind of thing so it didn't bother me for too long. I think this community is far too jaded and expects WAY too much from a game nowadays, especially at launch. Unfortunately for Zenimax, Wildstar is releasing in less than 6 weeks and I will be canceling to play that. Nothing personal ESO, I would have stayed on for a least a few months more but I have been following and excited about Wildstar for a long time now and they are my "first choice." My first beta weekend with ESO I was not impressed at all, but the more I played the more I enjoyed it and I am having a good time now. My favorite thing is being able to loot so many crates, barrels, etc and the large amount of harvesting nodes. I love that much interaction with the environment and I can't help but stop and pick up more (I rarely use my horse because as soon as I mount it, I end up seeing something to click on a few feet away!) I just ignore the bots and don't care about exploits. I play this (and any MMO) mainly for solo questing anyway.
I can confirm that you can get a refund if you paid with paypal, I know 3 people that bought the game and decided the game wasn't worth it earlier this week and got a refund.
Wow, is this legit? I'll start using paypal immediately if it truly means that I can get a refund after playing 40+ hours, basically gaming just became free unless I buy something from steam!
Originally posted by Bigdaddyx I find it interesting that only in video games industry specially mmorpg's if a person wants a better value for his money or is not satisfied with product / service provided to him he would be called immature or hater.Where as anywhere else in the sane world returning a faulty or broken product would be considered smart, intelligent and mature thing to do.One week or two weeks play time doesn't matter. if the product he paid for isn't working up to his satisfaction he has the right to return it.What a bizzaro world mmo gamers live in where being pro active and responsible with your money gets you labeled as immature.
I'm amazed that gamers will defend a faulty product.
As long as consumers pay real money they should expect a real product that works without problems. For companies to try to make consumers rescind their rights as consumers is dishonest if you ask me and luckily this malpractice also seems to be countered in upcoming EU legislation.
Companies aren't "owed" our money but they do have a legal obligation to deliver a working product if we the consumers pay them. Everything else is simply a scam.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
Originally posted by discord235 Personally I haven't experienced any major problems. The worst thing I encountered was a rollback that lost me a motif I had just looted and then lost. But I have played enough launches to expect this kind of thing so it didn't bother me for too long. I think this community is far too jaded and expects WAY too much from a game nowadays, especially at launch. Unfortunately for Zenimax, Wildstar is releasing in less than 6 weeks and I will be canceling to play that. Nothing personal ESO, I would have stayed on for a least a few months more but I have been following and excited about Wildstar for a long time now and they are my "first choice." My first beta weekend with ESO I was not impressed at all, but the more I played the more I enjoyed it and I am having a good time now. My favorite thing is being able to loot so many crates, barrels, etc and the large amount of harvesting nodes. I love that much interaction with the environment and I can't help but stop and pick up more (I rarely use my horse because as soon as I mount it, I end up seeing something to click on a few feet away!) I just ignore the bots and don't care about exploits. I play this (and any MMO) mainly for solo questing anyway.
It's not about expecting too much. It's about expecting a working game. If you buy a car that is advertised as being an operational machine you'll return the thing the moment it wont start. When I buy a product I expect it to be working and to be true to the advert. A game isn't excused just because there's a bit more code to figure out. The only reason companies are allowed to release half arsed games is because customers allows them to be riddled with bugs.
The moment a game is released with no or very few bugs is when the company knows they won't sell a copy unless they can provide a complete experience.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Wow. What the OP is doing is having you use a process that is illegal if you legitamently bought the game. If you do this, Zenimax will have the right to file a small claims against you and win. Yes that s right, they will win if you played the game even one day! You will have to pay their game price again, and to top it off you will also have to pay the lawyer fee and court costs for Zenimax gaining the money back that you charged back on them illegaly.
BE WARNED DOING WHAT OP SAYS WILL CAUSE YOU LEGAL TROUBLES.
This thread is amusing. How many off base arguments can we have. I got a refund on AoC two weeks after playing it. My reasoning was that they promised content at launch that wasnt in the game. It even had references to content on the box that wasnt implemented in the game.
I also got a refund on X-Rebirth which I waited for a long long time for it to release, to find a buggy mess. Man that game was the buggiest piece of crap that I have ever seen. There was no fixing it quickly and I do not pay to beta test.
When I buy a defective product I return it. Video games are a product that you dont simply consume over 2 hours. If I watch a movie and it doesnt meet expectations, I do not ask for my money back but if during the movie the projector goes out 4-5 times, there are gaps due to the movie still running with no sound, you better believe that I will ask for a refund.
I look at video games as ethereal. There is no real product for me to wear out. If I return it, I am not returning this physical hardware that I put stress on and in turn lowered the value of. There is no return shipping costs or extra costs wasted by the return of this product. Some data vanishes from my computer and some money appears in my account.
I am also willing to look overlook shaky launches to some extent. I did play through the Anarchy Online launch which is probably the worst launch in mmo history, because I saw something in the game that appealed to me and I felt that it was worth the hassle. I am older now and frustrated much more easily and I do not like to pay money for defective products.
People are also comparing games to a TV. I can test a tv out in a store and see if I like it. I can test drive a car. Most software has demo's readily available. Games on the other hand do not necessarily allow you to test the product and lets be honest its not like its food that you consume costing them tons of money to let people test it. I would be that its more expensive to line the walls of a best buy in demo tvs then to allow people to test software.
Like I said, if a game doesnt entertain me as much as I would like, I cut my losses. If a game doesnt entertain me and also frustrates me dealing with the product, customer service, blatant false advertising, or some combination, you better believe that I will ask for a refund.
I will probably ask for a refund on eso. Its a combination of not enjoying the game as much as I would like, bugs such as vanishing equipment that I recraft only for it to be gone on next log in, and an account ban that lasted damn near a weak for duping. I have 3 characters that range from lvl 6 to level 12 and my currency added together didnt breach 2k gold, yet I was somehow duping...
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I'm going to assume (we all know what happens next) that by your response you're indicating that you'll be following the OP's lead and requesting a refund as well. And as would be expected of anyone who no longer plays a game, you'll stop posting about this game and will be moving on to trash the next game... right???
As for the OP, congrats on finally coming to a conclusion and moving on with your life, we're all better off for it now. Thanks so much.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
Which makes perfect sense ..since Best Buy is not responsible for damage or building errors that could have occured in the factory. Thats just basic common sense..All Manufacturers provide warrantys for a reason. What do people not understand about that concept. If a product is defective its a manufacturer responsibility to replace it..Not a sellers responsibility.
Imo there are certain items that should not be allowed to be returned/refunded. The potential for abuse is too much of an issue. I believe in the "live and learn" mentality. Food for instance, unless it was already expired or rancid, should not be allowed to be returned. I understand if you spent a ton of money buying the wrong thing. But even with that said, you should have done your homework ahead of time.
The same thing applies to ESO. You should have done your homework ahead of time. Before release, there was a LOT of info (negative and positive) to read. Let's not forget the betas...yea, the betas. Kind of an important thing to try before making an MMO purchase. Where were you? If the money was such an important issue to you, seems like it is btw, then maybe you should have read up on the game before clicking the confirm payment button.
What the OP did was the equivalent of someone buying a movie, watching it, then returning it because they thought it was bad. If you read the reviews beforehand, maybe you wouldn't have been so disappointed afterwards. If you asked for a refund a few days after buying the game, because of performance issues, I could understand. But, 2 weeks after release? You got lucky.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
Which makes perfect sense ..since Best Buy is not responsible for damage or building errors that could have occured in the factory. Thats just basic common sense..All Manufacturers provide warrantys for a reason. What do people not understand about that concept.
Whats to understand. I purchased a product from you and I wont be able to use it until the manufacturer ships me a new one? Its just as likely that the TV was broken while it sat in the back of the store for the last 4 months than it was when it was shipped to the store and regardless I purchased a product from you and the product doesnt work out of the box. If after a week or month of viewing the power supply blew, yea I would simply go oh well its probably defective and call the manufacturer. I do not think its asking much that a product work out of the box.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
This reminds me of when I opened up a WoW sub card and it was scratched off already and used. I returned it with them raising eyebrows. I told them to investigate it and it was on the shelf that way, in the end best buy always does what is right, especially when you own a credit card with them.
Most times they turn you away to manufacturer only because you did not buy their warranty, I noticed that.
Returning a game you play even one day on seems wrong to me, I'd never do it just because good or bad, I accept that game for what It is when I buy it. Just like STO and their lifetime membership at launch.
Congrats, I guess. I think asking for a refund is somewhat deplorable though. Just because you don't like something doesn't mean the company should have to give you a refund. I admit, that's an opinion though, and it's nice that Paypal/Zenimax decided to provide one, even though I don't think they were under any obligation to do so.
I think this entire post reflects less on Zenimax than it does about the OP.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
Which makes perfect sense ..since Best Buy is not responsible for damage or building errors that could have occured in the factory. Thats just basic common sense..All Manufacturers provide warrantys for a reason. What do people not understand about that concept.
Whats to understand. I purchased a product from you and I wont be able to use it until the manufacturer ships me a new one? Its just as likely that the TV was broken while it sat in the back of the store for the last 4 months than it was when it was shipped to the store and regardless I purchased a product from you and the product doesnt work out of the box. If after a week or month of viewing the power supply blew, yea I would simply go oh well its probably defective and call the manufacturer. I do not think its asking much that a product work out of the box.
What you expect is your problem. Buy at your own risk. Fact oif the matter is some sellers do it but they are not by law required to do so..So thank your lucky stars when they do..
Originally posted by Kuinn Wow, is this legit? I'll start using paypal immediately if it truly means that I can get a refund after playing 40+ hours, basically gaming just became free unless I buy something from steam!
Should we call this new trend "Free to play" ?
Hmm, I would not necessarily call it that, after all "Free to play" games are supposed to make some money for the dev company.
Originally posted by Kuinn Wow, is this legit? I'll start using paypal immediately if it truly means that I can get a refund after playing 40+ hours, basically gaming just became free unless I buy something from steam!
Comments
Not sure, but since it was purchased through Amazon, you'd have to go through their customer service, rather than speaking to TESO.
You make me like charity
Problem is also deeper then that. What company lets you go out for a meal, eat it all and then demand a refund? Same with a movie, cant watch it then as for your money back. How many hours is 60 bucks worth? If you have a open door policy on returning any game you bought, how fast would we as gamers shoot ourselves in the foot. Would not be long till we were getting a lot less games and indy games would just be gone. I get getting a refund on a broken product but many gamers now take it for a free ride. Buy the game, pay it to death for 29 days for a break from their main MMO and then ask for a refund after they get their fill.
You can only get a refund if you bought from them in their overpriced online store. Otherwise you are out of Luck!
I sadly bought the Box and those you cannot Return for refund when you break the foil seal and used it.
I would have bought it digital, if Zenimax were not to charge me 10 bucks more for their digital copy than the boxed copy here in the stores. /FACEPALM
As long as consumers pay real money they should expect a real product that works without problems. For companies to try to make consumers rescind their rights as consumers is dishonest if you ask me and luckily this malpractice also seems to be countered in upcoming EU legislation.
Companies aren't "owed" our money but they do have a legal obligation to deliver a working product if we the consumers pay them. Everything else is simply a scam.
The fact that you even logged in and played the game means that you should not get your money back...You used the product...whether you are happy with it or not in inconsequential.
Bashing the company and spamming forums with hate messages against them after they actually had the class to refund your money when they are not legally bound to do so just shows you are a very spoiled individual. Just ..shut your mouth and be happy at your fortune..
After thinking about this a little more however. I do not see how this is possible. since they issued you a key,,,You can be sure that key has now been Perma banned. DOn't think you will ever be able to use it. All you really did was stop payment on them..
It's not about expecting too much. It's about expecting a working game. If you buy a car that is advertised as being an operational machine you'll return the thing the moment it wont start. When I buy a product I expect it to be working and to be true to the advert. A game isn't excused just because there's a bit more code to figure out. The only reason companies are allowed to release half arsed games is because customers allows them to be riddled with bugs.
The moment a game is released with no or very few bugs is when the company knows they won't sell a copy unless they can provide a complete experience.
So the moment you purchase something it becomes non-refundable? Then what is the idea of a refund? If you purchase a flat screen TV and it just won't work then your forced to live with it? You do realise that refunds exists to aid the customers against companies who would otherwise exploit them, right?
Wow. What the OP is doing is having you use a process that is illegal if you legitamently bought the game. If you do this, Zenimax will have the right to file a small claims against you and win. Yes that s right, they will win if you played the game even one day! You will have to pay their game price again, and to top it off you will also have to pay the lawyer fee and court costs for Zenimax gaining the money back that you charged back on them illegaly.
BE WARNED DOING WHAT OP SAYS WILL CAUSE YOU LEGAL TROUBLES.
There may have been games without bugs at release, but I am having a hard time coming up with the name of one.
At least the game doesn't catch fire and possibly kill you.
If you are holding out for the perfect game, the only game you play will be the waiting one.
This thread is amusing. How many off base arguments can we have. I got a refund on AoC two weeks after playing it. My reasoning was that they promised content at launch that wasnt in the game. It even had references to content on the box that wasnt implemented in the game.
I also got a refund on X-Rebirth which I waited for a long long time for it to release, to find a buggy mess. Man that game was the buggiest piece of crap that I have ever seen. There was no fixing it quickly and I do not pay to beta test.
When I buy a defective product I return it. Video games are a product that you dont simply consume over 2 hours. If I watch a movie and it doesnt meet expectations, I do not ask for my money back but if during the movie the projector goes out 4-5 times, there are gaps due to the movie still running with no sound, you better believe that I will ask for a refund.
I look at video games as ethereal. There is no real product for me to wear out. If I return it, I am not returning this physical hardware that I put stress on and in turn lowered the value of. There is no return shipping costs or extra costs wasted by the return of this product. Some data vanishes from my computer and some money appears in my account.
I am also willing to look overlook shaky launches to some extent. I did play through the Anarchy Online launch which is probably the worst launch in mmo history, because I saw something in the game that appealed to me and I felt that it was worth the hassle. I am older now and frustrated much more easily and I do not like to pay money for defective products.
People are also comparing games to a TV. I can test a tv out in a store and see if I like it. I can test drive a car. Most software has demo's readily available. Games on the other hand do not necessarily allow you to test the product and lets be honest its not like its food that you consume costing them tons of money to let people test it. I would be that its more expensive to line the walls of a best buy in demo tvs then to allow people to test software.
Like I said, if a game doesnt entertain me as much as I would like, I cut my losses. If a game doesnt entertain me and also frustrates me dealing with the product, customer service, blatant false advertising, or some combination, you better believe that I will ask for a refund.
I will probably ask for a refund on eso. Its a combination of not enjoying the game as much as I would like, bugs such as vanishing equipment that I recraft only for it to be gone on next log in, and an account ban that lasted damn near a weak for duping. I have 3 characters that range from lvl 6 to level 12 and my currency added together didnt breach 2k gold, yet I was somehow duping...
Check out Best Buy sometime. Look at their return policy. You can only return a TV for refund if it working perfectly. If it is defective, broken for any reason, they will tell you to contact the manufacturer for help.
I ran into this problem with a HP scanner printer I bought, took it home the glass on the scanner was cracked in two, I took it back and they didn't want to refund my money. Said I must have broke it. We had a severe discussion in which I eventually prevailed, but I told them I would never buy any electronics of expense without taking it out of the box up at customer service, and I actually have done so on two occasions.
So no, the store does not have to refund your money, you may end up dealing with the manufacturer.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I'm going to assume (we all know what happens next) that by your response you're indicating that you'll be following the OP's lead and requesting a refund as well. And as would be expected of anyone who no longer plays a game, you'll stop posting about this game and will be moving on to trash the next game... right???
As for the OP, congrats on finally coming to a conclusion and moving on with your life, we're all better off for it now. Thanks so much.
Which makes perfect sense ..since Best Buy is not responsible for damage or building errors that could have occured in the factory. Thats just basic common sense..All Manufacturers provide warrantys for a reason. What do people not understand about that concept. If a product is defective its a manufacturer responsibility to replace it..Not a sellers responsibility.
Imo there are certain items that should not be allowed to be returned/refunded. The potential for abuse is too much of an issue. I believe in the "live and learn" mentality. Food for instance, unless it was already expired or rancid, should not be allowed to be returned. I understand if you spent a ton of money buying the wrong thing. But even with that said, you should have done your homework ahead of time.
The same thing applies to ESO. You should have done your homework ahead of time. Before release, there was a LOT of info (negative and positive) to read. Let's not forget the betas...yea, the betas. Kind of an important thing to try before making an MMO purchase. Where were you? If the money was such an important issue to you, seems like it is btw, then maybe you should have read up on the game before clicking the confirm payment button.
What the OP did was the equivalent of someone buying a movie, watching it, then returning it because they thought it was bad. If you read the reviews beforehand, maybe you wouldn't have been so disappointed afterwards. If you asked for a refund a few days after buying the game, because of performance issues, I could understand. But, 2 weeks after release? You got lucky.
Whats to understand. I purchased a product from you and I wont be able to use it until the manufacturer ships me a new one? Its just as likely that the TV was broken while it sat in the back of the store for the last 4 months than it was when it was shipped to the store and regardless I purchased a product from you and the product doesnt work out of the box. If after a week or month of viewing the power supply blew, yea I would simply go oh well its probably defective and call the manufacturer. I do not think its asking much that a product work out of the box.
This reminds me of when I opened up a WoW sub card and it was scratched off already and used. I returned it with them raising eyebrows. I told them to investigate it and it was on the shelf that way, in the end best buy always does what is right, especially when you own a credit card with them.
Most times they turn you away to manufacturer only because you did not buy their warranty, I noticed that.
Returning a game you play even one day on seems wrong to me, I'd never do it just because good or bad, I accept that game for what It is when I buy it. Just like STO and their lifetime membership at launch.
Congrats, I guess. I think asking for a refund is somewhat deplorable though. Just because you don't like something doesn't mean the company should have to give you a refund. I admit, that's an opinion though, and it's nice that Paypal/Zenimax decided to provide one, even though I don't think they were under any obligation to do so.
I think this entire post reflects less on Zenimax than it does about the OP.
What you expect is your problem. Buy at your own risk. Fact oif the matter is some sellers do it but they are not by law required to do so..So thank your lucky stars when they do..
Hmm, I would not necessarily call it that, after all "Free to play" games are supposed to make some money for the dev company.
No but, at this rate, if we wait 6 months, maybe.