Good for you. :-) Can't say I've experienced that many bugs. I've fallen through the world one time, and bumped into maybe 4-5 bugged quests, that have since gotten fixed. But eh, as I said, good for you. If you're unhappy with it, then it is indeed best to get a refund and not play anymore.
Youve been forunate. I got to Vr5 in less than a week but was stuck because the main quest bugged out and wouldnt allow me to progress. In my quest to try to correct this issue, i found numerous other people with the same exact bug, including force that dude from youtube. I also found people in other situations where they couldn't even complete the original quest and get to level 50.
Wait, so you got to level 50 VR5 and you requested a refund.
I am speechless. You are abusing chargebacks/paypal cancellation. It's like beating a single player game adn wanting a refund after that. How many hours did you play? 200?
How people think that someone who played for 100-200 hours deserves a refund is beyond me. It's just pathetic.
I'm old, over 50. To me this all seems somehow just wrong and it's just another form of thievery. It's like going into McDonalds and eating every thing but one French Fry and asking for a refund. "It was pretty good, but I'm full now and want my money back".
Nope, its like eating Your big mac and find hair in the middle of it.
Of course youre f*****g entitled to refund AND a free meal on TOP of that (provided you are kind enough to not call the inspection to close the shop and check on sanitation conditions)
I think you got lost in my analogy. I meant he had eaten everything except one french fry and wanted his money back. You can't play games for hours and hours and then expect a refund. It is stealing imho. You may not think that way, but that is my personal belief. I was raised that way and I raised my children that way as well. I'm hoping honesty gets past down through at least my little part of the world to my Grandkids and so on.
half of the game is half of the game, how many hours that is is completely irrelevant.
If i go to movies and projector breakes at half the movie 8roughly 1 hour) -> refund
If i go to movies for advertised 8 hours marathon and projector breakes at hour 5 -> refund.
Its very simple.
After 10 years of playing WoW it still has bugs. I should ask for a refund I guess.
If legislative says you can and you find level of quality unacceptable - go ahead.
What I find disturbing in all of this, is that by defending these corporations, and condemning the consumers, we are clearly sending a message that it's OK for companies to produce this unfinished crap. If the product is defective, broekn or incomplete, the consumer didn't get what he paid for, he's due a refund. This isn't dependent on any "fun factor".
Video game developers need to start releasing games only after they are ready. But as long as there will be fans willing to tear up anyone who suggest waiting for "thier" game, then companies will continue to do this. Just look at SoE and Trion now. Charging money to have access to games in Alpha state. HOLY SHIT, how far have we slid in the QA dept?
What's goign to happen in the future? By the time the game is released, the companies will have already made their money, no one will give a shit what the game's like since everyone's already been playing it for two years and the quality will be shit because everyone was playing it in Alpha so there is no responsibility on behalf of the developer to produce a quality produt.
MMO betas are already a joke......ESO case in point.
Firstly I dont like ESO and I dont play ESO, BUT i find these refunds for games becouse of bugs riddiculous.
It's about time general public accepted (and law and courts too) that it is imposible to write software without bugs - yea really IT IS IMPOSSIBLE and more complicated software = more bugs . Some bugs take REALLY more time to fix than it might seem to you . And 40 hours of gametime for 60 bucks is still way more entertaiment than you get for same ammount of money in other industries like films for example ... ( + even if his character didnt progressed, game didnt stopped working completly, well he could roll alt for time beiing) .
If you couldnt play game at all - like you couldnt even run the game - ok, you have right for refund, but in this case it's abuse of system.
Really? Impossible? You really think it was impossible to fix the stuff that was reported in Beta but still ignored? These weren't the last phase bugs that got through the final beta period because no one discovered them. This was stuff that wasn known for months and nothing was done.
And I am sorry, but as for the entire message of your post, I have to disagree. We have seen a few games that had smooth launches.
If it's impossible, then kudos to Trion for doing the impossible.
Lol If you think that Trion games doesnt have bugs you just didnt noticed one. EVERY resonably complicated software has bugs, EVERY. Humans don't write code without errors and it is impossible to write something like perfect bug detector - go read something about what is called ' Halting problem ' and this is one of implications - Turing proved in 1936 this is unsolvable ... Yet in 2014 we have ppl expecting perfect software, just show how uneducated general public is.
Somehow you have turned a discussion about ZM releasing ESO in an incomplete and for some, un-playable state, into "no game is perfect". The two have nothing to do with each other. I don't think anyone is demanding a bug free game here but that's what you are arguing....as if I and the OP expect a "perfect" game....in your own words. Unless you define "perfect" to be "playable" we are talking apples and oranges.
You can throw history around all you want. It does't release ZM from their responsibility for this ridiculous launch. Especially given the money they charged for it.
Good for you. :-) Can't say I've experienced that many bugs. I've fallen through the world one time, and bumped into maybe 4-5 bugged quests, that have since gotten fixed. But eh, as I said, good for you. If you're unhappy with it, then it is indeed best to get a refund and not play anymore.
Youve been forunate. I got to Vr5 in less than a week but was stuck because the main quest bugged out and wouldnt allow me to progress. In my quest to try to correct this issue, i found numerous other people with the same exact bug, including force that dude from youtube. I also found people in other situations where they couldn't even complete the original quest and get to level 50.
Wait, so you got to level 50 VR5 and you requested a refund.
I am speechless. You are abusing chargebacks/paypal cancellation. It's like beating a single player game adn wanting a refund after that. How many hours did you play? 200?
How people think that someone who played for 100-200 hours deserves a refund is beyond me. It's just pathetic.
I'm old, over 50. To me this all seems somehow just wrong and it's just another form of thievery. It's like going into McDonalds and eating every thing but one French Fry and asking for a refund. "It was pretty good, but I'm full now and want my money back".
Nope, its like eating Your big mac and find hair in the middle of it.
Of course youre f*****g entitled to refund AND a free meal on TOP of that (provided you are kind enough to not call the inspection to close the shop and check on sanitation conditions)
I think you got lost in my analogy. I meant he had eaten everything except one french fry and wanted his money back. You can't play games for hours and hours and then expect a refund. It is stealing imho. You may not think that way, but that is my personal belief. I was raised that way and I raised my children that way as well. I'm hoping honesty gets past down through at least my little part of the world to my Grandkids and so on.
half of the game is half of the game, how many hours that is is completely irrelevant.
If i go to movies and projector breakes at half the movie 8roughly 1 hour) -> refund
If i go to movies for advertised 8 hours marathon and projector breakes at hour 5 -> refund.
Its very simple.
After 10 years of playing WoW it still has bugs. I should ask for a refund I guess.
If legislative says you can and you find level of quality unacceptable - go ahead.
What is this crap am reading? Legislation doesn't entitle you to 3 weeks return policy. He abused paypal chargeback. It is extremely easy to get a chargeback on your credit card or succeed in a paypal resolution. They don't ask a lot of questions and they don't really investigate that much. Just say some random made up crap and they will reverse the transaction.
Playing for so many hours does not entitle you to a refund. And don't give me that crap that MMOs are meant to be played for years. Can I then just buy a game like skyrim, play 200 hours and say fuck it, I don't like it. It's meant to be played for years so I want a refund.
Anyways if all this stuff your are making up makes you feel happy, go ahead. It's not like you are not taking away money from a party which is entitled to it. If that guy had a LEGAL right to cancel, why didn't he contact Zenimax? Cause they won't give him a refund cause he is not entitled to it legally.
And thats why we have paypal disputes, so people like you cant screw other people.
Legislative in my country says 2 years refund policy (if they cannot replace item with a working one)
2nd you cannot compare service like ESO with game like Skyrim.
I just want to thank the OP for posting about the refund. I just happened upon this thread because I tried ESO for a few days and really didn't like the game at all and was just reading the headlines on this site. So I decided to get my money back too.
The game is just not for me and I won't go into any reasons why cause that's not why I am posting. Anyways, I requested a refund via paypal and received all my money back in less than 24 hours. So I would have to say thank you Zenimax for backing up your product and offering money back if it fails to live up to any customers standards or likes.
I don't think the game is trash. But I'm very tempted to request a refund since they did not delete all the duped gold/items/items upgraded to Legendary with duped materials. It has made my entire reason for purchasing the game (AvA) lackluster knowing that a bunch of players are running around fully equipped with legendaries thanks to the lack of a complete response from Zeni.
They promised a balanced playing field, that was the reason for the subscription, and yet we're not getting one. I already canceled my subscription a week ago, and now part of me just wants to send a message in the only way they might listen.
All this hate has made me realize that ESO is indeed, the devil incarnate. Thank you lovely haters for freeing my soul from this virtual hell. May I never be tempted by the lucious fantasy graphics, non-tabbed targeting combat, interesting pvp, and interesting completely voiced quests. I am a better man thanks to all of you.
Now Playing: Bless / Summoners War Looking forward to: Crowfall / Lost Ark / Black Desert Mobile
I don't know what's worse, the game or the customer service. Headsets dropping calls whenever you place a call in. I had to call back 10 times to get the answer I was looking for. Plus, I was told that they were having issues with some program called Zoiper/Nexxphase and their IT department won't replace their headsets. They had the headset issue 5 months before launch and nothing was done. So I was told. I finally got my refund and will never be playing that bland mmo again.
Typical part of a poor american law, its meant for customer protection but gets largely abused by people that refuse to pay for most things anyway...
This law does not work in any European country except Norway, buying this game in europe explicitly said no refunds according to law X...
And since you probably got over a hundred hours in gametime... no judge would say you did not get any value from the purchase because of some stupid Bug..
actually i had less then 40 hours worth of game time and i was vr5. My bug was largely reported and was never fixed. This happened to me for 2 weeks and showed no sign of being fixed. I'm sorry but a game that doesn't allow you to move forwards in the story or in anyway what-so-ever is broken by definition. As a consumer I used my rights to refund the game before I payed for the sub fee.
I feel bad for the europeans, but yeah i took in account the game time which I played and told pay pal that i would accept a refund of 50 dollars rather then 59.99 if they couldnt get a full refund, saying that those 9 dollars would be almost about the same as paying for a half months worth of play time. They gave me the full refund anyways. So yeah i took into account that the game is intrunsically a service when i made this decision, but either way I didnt want to continue to pay for a game that was clearly broken for me and wasnt being fixed for another month or 2. Hell a youtuber, force-strategy gamer made a video about a similar bug not long ago that he him self was stuck in. I was stuck in my bug for 2 weeks and he was raging about being stuck in his bug for less then 2-3 days.
i stopped reading all the threads here... wow just wow... and i've not experienced anything like your problems bugged quests yeh ... and bots nothing new... and the novels worth of arguments you got going just wow... biggest try hard for attention i've ever seen... please leave
I'm glad that refunding worked for you, OP. In certain occassions I would like to see Zenimax refunding players. For example if they are not able to play the game due to whatever problems.
When it comes to players trying to get a refund after they played through a big part of the content: Grant them no refund at all.
For those of you who do truly believe this game is trash or got stuck on a quest for 4 weeks or just feel like the game has no future but bought it in the hopes that it was not what you hoped, you are in luck. Yesterday i filed a claim with paypal regarding my purchase of Elder scrolls online, today i was informed that i would receive a full refund. This only really works through paypal so anyone who didnt use it, im sorry youd have to contact your visa card or whatever and attempt to speak with them about the problems.
For the past 2 weeks, my character was unable to progress due to a game breaking bug in the quest system in the VR of this game. After many attempts to report this bug and scams of the forms and bug reports that found people who were affected by the same bug, i just decided to give the refund thing a shot on paypal. Zenimax luckly gave their refund decision to paypal them selves rather then have it go directly to their own company. This is good news for anyone who doesnt like the game and wants a refund before their free month is finished. All you really need to do is claim that the game is falsely advertised and doesnt allow you to progress. For me this is all true, it was falsely advertised that i would be able to play in cyridil but i was not because it would crash every time i would attempt to zone into it and nor could I complete a fantastic story line in ESO because of numerous game breaking bugs and then of course the one that eventually stopped me from gettng to the next zone for 2 weeks.
Dont allow Zenimax to get away with this backwards game and their bad marketing/horrible support. If you dont like the game, return it. It sets a horrible precedent if you let a company like this walk all over you after they release a game that surely should have stayed in development for another year at least. This is a serious post btw, this is something i actually did, and anyone who his stuck or just generally unsatisfied with the game should follow suit.
For anyone who doesnt believe that this is real, i will enclose the email showing the refund if i have to. Im not a troll, i really did do this. This game is an insult to its entire playerbase and any mmogamer. Its a bad precedent to let a company get away with a sub fee game that also includes pay walls and one that isnt finished by a long shot at that.
Edit: Just for all the flamers to flame some more, i think this is probably the first game I've returned in almost 10 years now. Its not like i think its ok to go on steam play an entire game and return it. If any of you bought a game like warz for example, did you return it? and if you didn't do you condemn the people who did? just something to think about.
Anyhow ive got to run, going to get my wildstar preorder ready so i can refund it later...
Actually going to thank you for this one. I bought the Imperial Edition on a whim, and the game fell FAR short of what I was expecting. The bugs, the hacks, the exploits, the botters, etc... All in all it was just a bad game for me. The only thing I somewhat enjoyed was the crafting, but that wasn't enough to keep me in the game.
Put my dispute into Paypal after reading this. Hopefully it goes through as easily as you seem to have had it.
Bethesda is giving refund if you bough through them, however third party vendors are a bit harder, as Gamefly stated they would not give me a refund for the game. I haven't played it in a week+ and lost interested about 2 weeks ago due to bugs, server issues and what have you. I had to claim a dispute with my bank and issue a chargeback; hopefully it posts through because I gave them ample reasons why the product was defective.
Vendors are trying to use digital download to bypass refund laws since you aren't buying a tangible item, but that's not how it works because software pirates wouldn't have legal troubles if that were the case.
If you aren't happy with your purchase chargeback or ask for a refund. Perhaps our collective voices will be heard in the MMO industry and they in turn will stop giving us buggy, unstable games.
If you look here paypal state quite clearly their resolution center does not cover intangible goods . These include digital items and online games . I highly doubt Zenimax would offer any refund because they know Paypal would not make them offer a refund in the case of a dispute . For a start they would know someone would come into forums online if they could as the OP just has and they would get loads of bogus disputes from people who just want to get a free game .
By all means try it . I soon think you will find how valid the opening statement is and just how truthful the OP is .
If you look here paypal state quite clearly their resolution center does not cover intangible goods . These include digital items and online games . I highly doubt Zenimax would offer any refund because they know Paypal would not make them offer a refund in the case of a dispute . For a start they would know someone would come into forums online if they could as the OP just has and they would get loads of bogus disputes from people who just want to get a free game .
By all means try it . I soon think you will find how valid the opening statement is and just how truthful the OP is .
I wonder how many people purchased the game from eBay. Reading skills FTW.
If you look here paypal state quite clearly their resolution center does not cover intangible goods . These include digital items and online games . I highly doubt Zenimax would offer any refund because they know Paypal would not make them offer a refund in the case of a dispute . For a start they would know someone would come into forums online if they could as the OP just has and they would get loads of bogus disputes from people who just want to get a free game .
By all means try it . I soon think you will find how valid the opening statement is and just how truthful the OP is .
I wonder how many people purchased the game from eBay. Reading skills FTW.
Actually eBay owns Paypal, and if one reads that faq they will see both On eBay purchases and Off eBay (meaning everywhere else aside from eBay that accepts PayPal)
There are 3 types of people in the world. 1.) Those who make things happen 2.) Those who watch things happen 3.) And those who wonder "What the %#*& just happened?!"
This game doesn't need your money its that big. The fact of the matter is, its an AAA game company and is proves it by giving freeloaders their money back, no questions asked. So what are you waiting for, give it a shot like the Overview Review says.
Really? This would be the game to break a 10 year non-game returning streak? ROFL. What a joke. Thanks for the info. Glad you got your coins back, but there are some people who actually like the game lol.
Yup, don't let the TOS fool you. Bethesda is infact giving anyone who asks a refund, no questsion asked. They know they messed up. Now 3rd party sites like Gamefly are going to be a pain in the arse about it, but you need to just man up and contact your bank for a charge back. If the company that created, and is selling the game are giving refunds, then the 3rd party vendors can't have any quarrels with the charge back, because they will get their money back from Bethesda regardless.
Note this is the first game I've ever charged back and I played from Age of conan, ABP, Warhammer online, Darkfall online(Although I liked it), DCUO,SWTOR, PS2(bought items) and various other mmorpgs.
I've just grown tired of the shit they put gamers through. Yes, some bugs are expected, but bugs that have been reported in beta and ones that completely ruin the game, along with horrible servers, not to mention the game play itself is enough for me. Honestly just because its a piece of code doesn't mean we should be lenient on companies.
Note this is the first game I've ever charged back and I played from Age of conan, ABP, Warhammer online, Darkfall online(Although I liked it), DCUO,SWTOR, PS2(bought items) and various other mmorpgs.
Wat. This blew my mind. And made me laugh a bit. xD
This post was made to inform people who are not happy with their purchase that there is in fact hope. Thats all, ignore it if you dont care.
And the reason i put it on these forums is because when i tried to put one on the Elder scrolls forms where most people need the post to be, Zenimax immediately deleted the post.
Are you suggesting that people are so stupid that they don't know what refunds are?
*forgot to mention, my question is rhetorical
I knew the flame would be strong on this one, but honestly if this helps at least one person then ill be satisfied. This game is a mess and whether or not youve encountered these game breaking bugs, you will encounter one eventually and it will suck. I hope for your sake that it will be fixed rather fast then having to wait 2 weeks with out any word from Zenimax or their support aside from telling me to "restart my client or restart my computer."
So much altruism, you Sir going straight to Paradise.
Comments
Somehow you have turned a discussion about ZM releasing ESO in an incomplete and for some, un-playable state, into "no game is perfect". The two have nothing to do with each other. I don't think anyone is demanding a bug free game here but that's what you are arguing....as if I and the OP expect a "perfect" game....in your own words. Unless you define "perfect" to be "playable" we are talking apples and oranges.
You can throw history around all you want. It does't release ZM from their responsibility for this ridiculous launch. Especially given the money they charged for it.
And thats why we have paypal disputes, so people like you cant screw other people.
Legislative in my country says 2 years refund policy (if they cannot replace item with a working one)
2nd you cannot compare service like ESO with game like Skyrim.
In ESO you bought 30 days of play time. Thats it.
Thank you for participating.
I just want to thank the OP for posting about the refund. I just happened upon this thread because I tried ESO for a few days and really didn't like the game at all and was just reading the headlines on this site. So I decided to get my money back too.
The game is just not for me and I won't go into any reasons why cause that's not why I am posting. Anyways, I requested a refund via paypal and received all my money back in less than 24 hours. So I would have to say thank you Zenimax for backing up your product and offering money back if it fails to live up to any customers standards or likes.
I don't think the game is trash. But I'm very tempted to request a refund since they did not delete all the duped gold/items/items upgraded to Legendary with duped materials. It has made my entire reason for purchasing the game (AvA) lackluster knowing that a bunch of players are running around fully equipped with legendaries thanks to the lack of a complete response from Zeni.
They promised a balanced playing field, that was the reason for the subscription, and yet we're not getting one. I already canceled my subscription a week ago, and now part of me just wants to send a message in the only way they might listen.
I really liked the game too.
Looking forward to: Crowfall / Lost Ark / Black Desert Mobile
I don't know what's worse, the game or the customer service. Headsets dropping calls whenever you place a call in. I had to call back 10 times to get the answer I was looking for. Plus, I was told that they were having issues with some program called Zoiper/Nexxphase and their IT department won't replace their headsets. They had the headset issue 5 months before launch and nothing was done. So I was told. I finally got my refund and will never be playing that bland mmo again.
"Everything is mine and your woman too"
I quit reading there.
Your opinion has no value to me if you did not even take time to read the thread.
How can you formulate an opinion/have a discussion without reading the thread?
http://www.entropiapartners.com/?r=22415
dammit ...
I paid by Visa
i stopped reading all the threads here... wow just wow... and i've not experienced anything like your problems bugged quests yeh ... and bots nothing new... and the novels worth of arguments you got going just wow... biggest try hard for attention i've ever seen... please leave
yes good for you we dont want someone like you in this game ! GET THE **** AWAY PLZ GO TO DIABLO !!!!! CHOW CHOW
ESO #1 dont ask for a refund . unless you are a little girl
I'm glad that refunding worked for you, OP. In certain occassions I would like to see Zenimax refunding players. For example if they are not able to play the game due to whatever problems.
When it comes to players trying to get a refund after they played through a big part of the content: Grant them no refund at all.
Actually going to thank you for this one. I bought the Imperial Edition on a whim, and the game fell FAR short of what I was expecting. The bugs, the hacks, the exploits, the botters, etc... All in all it was just a bad game for me. The only thing I somewhat enjoyed was the crafting, but that wasn't enough to keep me in the game.
Put my dispute into Paypal after reading this. Hopefully it goes through as easily as you seem to have had it.
Bethesda is giving refund if you bough through them, however third party vendors are a bit harder, as Gamefly stated they would not give me a refund for the game. I haven't played it in a week+ and lost interested about 2 weeks ago due to bugs, server issues and what have you. I had to claim a dispute with my bank and issue a chargeback; hopefully it posts through because I gave them ample reasons why the product was defective.
Vendors are trying to use digital download to bypass refund laws since you aren't buying a tangible item, but that's not how it works because software pirates wouldn't have legal troubles if that were the case.
If you aren't happy with your purchase chargeback or ask for a refund. Perhaps our collective voices will be heard in the MMO industry and they in turn will stop giving us buggy, unstable games.
I was so mad. So many bugs. UURGHHHHHHHHHHH! I am so glad I got a refund!
Last time I ever eat at Burger King!
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/popup/UAeBay-outside
If you look here paypal state quite clearly their resolution center does not cover intangible goods . These include digital items and online games . I highly doubt Zenimax would offer any refund because they know Paypal would not make them offer a refund in the case of a dispute . For a start they would know someone would come into forums online if they could as the OP just has and they would get loads of bogus disputes from people who just want to get a free game .
By all means try it . I soon think you will find how valid the opening statement is and just how truthful the OP is .
I wonder how many people purchased the game from eBay. Reading skills FTW.
Actually eBay owns Paypal, and if one reads that faq they will see both On eBay purchases and Off eBay (meaning everywhere else aside from eBay that accepts PayPal)
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
Yup, don't let the TOS fool you. Bethesda is infact giving anyone who asks a refund, no questsion asked. They know they messed up. Now 3rd party sites like Gamefly are going to be a pain in the arse about it, but you need to just man up and contact your bank for a charge back. If the company that created, and is selling the game are giving refunds, then the 3rd party vendors can't have any quarrels with the charge back, because they will get their money back from Bethesda regardless.
Note this is the first game I've ever charged back and I played from Age of conan, ABP, Warhammer online, Darkfall online(Although I liked it), DCUO,SWTOR, PS2(bought items) and various other mmorpgs.
I've just grown tired of the shit they put gamers through. Yes, some bugs are expected, but bugs that have been reported in beta and ones that completely ruin the game, along with horrible servers, not to mention the game play itself is enough for me. Honestly just because its a piece of code doesn't mean we should be lenient on companies.
Wat. This blew my mind. And made me laugh a bit. xD
So much altruism, you Sir going straight to Paradise.
He that lives upon Hope dies farting.