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(ESO) Paypal Denies Reimbursement.
trancefate
Member UncommonPosts: 146
For anyone who was wondering, for the first time ever I have had a paypal dispute decided in favor of the seller. This is unprecedented, because as far as "product missing parts or not as advertised" claims go, this is by far the most blatantly broken piece of trash I have purchased. Sadly, Zenimax has lobbied paypal, and doesn't even respond to their emails anymore, giving paypal sole deliberation.
Dear ---- -----,
We have concluded our investigation into this case. Unfortunately, at this
time we are unable to decide this claim in your favor.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: Zenimax Online Studios
Seller's Email: paypalNA@zenimaxonline.com
Seller's Transaction ID: 5TM39234GJ355510N
Transaction Date: Mar 20, 2014
Transaction Amount: -$79.99 USD
Invoice ID: 655000191299
Your Transaction ID: 2SB63073J49934307
Case Number: PP-003-106-386-865
Buyer's Transaction ID: 2SB63073J49934307
Sincerely,
PayPal
Comments
Going to have to give us more information than that. Also, if you received what you ordered, you can't file under broken or missing parts, that's just silly. If you were unhappy with the product, you should of requested a refund the right way instead of making erroneous claims about the purchase being incomplete or missing something.
I'd appeal it and see what you could get done through support again, good luck out there, and I hope you find the MMO experience you are looking for.
Did you play for a full free month before requesting a refund? That right there would be a "no refund" in my book as a long time customer service representative and might affect your claim to a refund.
Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.
Awesome news glad to see this!!!
To many gamers trying to take advantage of Paypal... ESO is playable... They had the same issues as every other MMO at release, they have the right to fix it, if they don't they you deserve your money back, they did..The game is fixed and everyone is playing... I know this because I could not play due to crashing at login and a few others. They also gave us our time back ..
So Paypal should not give any of you your money back!!!
Ummm you had the game for over a month.... paid for it March 20th.
Sorry but that comes across as someone who got there moneys worth.
Waiting till the very end of the 30 day grace period then asking for a refund.... i dunno seems a bit odd.
I strongly doubt this would have been denied even 20 days after purchase but your asking for it now ?
Lolipops !
So you played your 30 day time and after asked for a refund?
Shame on you.
Indeed before you know it developers stop using paypal because poeple seem to think paypal is there personal rental store.
To respond to you and the other completely incorrect and ignorant comments here, I tried VERY hard to make this game work. Tried to the point of giving them multiple weeks to fix known issues 100% halting progress, to no avail.
For the record, I did ask for a refund well before the grace period was over, 21 days in to be exact.
Here is the copy pasta.
"The product was significantly not as described. Ignoring significant ammounts of downtime creating large times of complete unplayability, there were issues that completely precluded participating in the content I paid for. Every single attempt at a forray into cyrrodil has ended in chain crashes, I had to re-install three times and this problem still persists. Frequent duping has destroyed the game economy, three well known ones within a week. Guild bank and mail functionality have been down for a significant ammount of time. My character was stuck for greater than two weeks time unable to progress because of a known and unfixed issue in the main story quest. Bots run rampant and can be seen EVERYWHERE. Gold spammers fill my in game mail and chat boxes continuously. But more than anything: I was more often than not UNABLE to play your game or progress to the content I paid for due to bugs and instability."
Keep in mind, I paid $80 for a workable, long term, MMORPG. Not for a single player RPG with broken PVP, no player interaction, broken mail, broken bank, bots, multiple economy destroying gold/item dupes that have been intentionally left in since beta, and bugs that literally halt progression through 4/5 (all veteran zones, cyrrodil, and eventually craglorn) of the game.
SO yeah, I guess i'd take an 80% reimbursement since I was able to complete about 20% of the content I paid for....
TLDR: I'm not asking for a refund because I didn't like the game; quite contrarily the game was great, their release and backend were so garbage they completely denied service and playability to many customers, myself included.
You have never eaten at a restaurant and sent back food or gotten your money back because the food was terrible after you already tasted/tried it?
Same concept.
There is also more loss to a restaurant from you even touching the food because that product is now lost compared to someone disliking a game and getting their money back. Zenimax or any company at that has no actual loss of product that needs to be paid for through an increase of sales.
Paypal doesn't handle claims for digital or intangible goods. It's in their terms of service. Use your debit/credit card for purchases.
¯\_(ツ)_/¯
Not many restaurants will give you a full refund if you ate everything except the last bite.
But if we go with said resturant, this is more like paying for and eating half the meal. Leaving the establishment and then calling your card company and ask for a charge back because something was wrong.
This have been a good conversation
I can only imagine the Paypal representative that read that either laughed their ass off, or if they aren't familiar with video games wondered what the hell you were talking about.
Either way, they probably thought it was a joke. You got the product, you didn't like the product. Yes, that's what it is, you didn't like it. This was due to the issues you had with the product, but that caused you not to like it. Buyer beware.
I got a refund on exactly the same grounds in the UK.
What I did was:
A) Contact Zenimax directly.
Cite the specific clauses in consumer rights legislation in the UK (Sales of Goods Act and Statutory Rights). You will need to tailor this to your specific region. I have no idea what the relevant state or federal laws are covering this area, but there should be something prescribing some level of protection to consumers in such circumstances.
C) Highlight specific problems and issues I was having with the game that would class it as a faulty product (at the time that I asked for the refund). I was very careful to state that the refund request was based on the state of the product at the time of the request and not subject to patches or updates after this time that fixed the issues that I was having.
D) Uninstall all game files at the time of the request. I did not log into the game at all after I sent the request, so they could not cite access logs against me as "proof of usage".
48 hours later I received a full refund.
Ummm i am far from an apologist for Zenimax, i have had issues with them.
Your argument fails in the fact that they gave all players 5 days of compensation for lost time.
So really you are denied because you are compensated. If as you say you really liked the game and enjoyed it... now you get 5 free days of more enjoyment.
Again.... we are not ignorant in our replies... you purchased this game on March 20th.
Lolipops !
You deserve to have your refund denied based on your use of the phrase "copy pasta".
Pretty sure the TOS says you are paying for ACCESS to the servers and that they don't have to guarantee you ACCESS to the server 24/7. The game isn't missing any features that it promised in the advertising is it? There aren't any races or classes not in the game that were promised in the advertising? If not, then your claim is crap.
I agree that the game isn't as good as I was hoping for either but you shouldn't be able to get a damn refund a full month later just because of a bit of buyer's remorse. Grow up a little. You can't get your money back for everything that doesn't live up to your expectations and especially after you've had the product for so long already.
Thats 3 more than me and i have had a paypal acct since its inception. Maybe consider what you are buying prior to commiting the funds ?
Lolipops !
And the player didn't "eat everything except the last bite"
Is he VR10? Does he have an almost fully geared character? Does he have almost every skyshard in game? That would be a proper analogy to "eat everything except the last bite"
Even at level 50, its not even half way through the game.
Actually, the complaint is that I couldn't eat the entire meal because it was "bugged" out..... so yeah.... stupid analogy.
In all actuality I was able to do everything up until ColdHarbour before my story quest completely bugged me out of progressing. I was also unable to compete in Cyrrodil... so yeah, thats 2/3 veteran areas, 1/3 of the main story, and 100% of pvp.
TLDR: Basically I ordered a four course meal and got handed a side salad for $80.
"While they say this, it isn't true. They may try to fight you and force you to get a manager on the phone (in progress). I have succesfully recieved total reimbursement for a digital copy of another game because I could pinpoint the issue to their software, not my hardware."
You are correct, you may make a serious funk as a customer about receiving a refund on disputed claims, and POSSIBLY get a refund. In general if you go through the normal chains your claim will be denied.
Also note, if you repeatedly have dispute claims on your account, you get red flagged with Paypal and you will meet with more resistance because they will view you as an abuser (even if you aren't).
As a gamer who deals with MMORPGs and knows how developers release unfinished shit product without any recourse it would be in your best interest to use a debit or credit card rather than fight with PayPal and ignoramus forum fanboys.
¯\_(ツ)_/¯