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(ESO) Paypal Denies Reimbursement.
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For the record, I did ask for a refund well before the grace period was over, 21 days in to be exact.
Here is the copy pasta.
"The product was significantly not as described. Ignoring significant ammounts of downtime creating large times of complete unplayability, there were issues that completely precluded participating in the content I paid for. Every single attempt at a forray into cyrrodil has ended in chain crashes, I had to re-install three times and this problem still persists. Frequent duping has destroyed the game economy, three well known ones within a week. Guild bank and mail functionality have been down for a significant ammount of time. My character was stuck for greater than two weeks time unable to progress because of a known and unfixed issue in the main story quest. Bots run rampant and can be seen EVERYWHERE. Gold spammers fill my in game mail and chat boxes continuously. But more than anything: I was more often than not UNABLE to play your game or progress to the content I paid for due to bugs and instability."
Keep in mind, I paid $80 for a workable, long term, MMORPG. Not for a single player RPG with broken PVP, no player interaction, broken mail, broken bank, bots, multiple economy destroying gold/item dupes that have been intentionally left in since beta, and bugs that literally halt progression through 4/5 (all veteran zones, cyrrodil, and eventually craglorn) of the game.
SO yeah, I guess i'd take an 80% reimbursement since I was able to complete about 20% of the content I paid for....
TLDR: I'm not asking for a refund because I didn't like the game; quite contrarily the game was great, their release and backend were so garbage they completely denied service and playability to many customers, myself included.
Unfortunately you failed to consider what would class as "a reasonable period of time" when asking for your refund.
In the UK, for example, Statutory Rights enable me to ask for a refund and get it within a reasonable period of time after the purchase (7-14 days). If I waited 21 days and then asked for the refund, I would get told to do one...
If for those 21 days you could not play the game at all then you could possibly puppy dog up to Zenimax directly. If however you did in fact play a large chunk of the game, multiple levels across multiple hours of game time, you aren't going to get a refund as you've experienced a majority of the product without error.
100% true.
UPDATE: After speaking with PayPal management, I have been informed that if you request your tied bank account to do a chargeback on this, PayPal -- WILL NOT -- argue with your bank, and Zenimax has already greenlighted any chargebacks without contest.
Yep. What's worse is they come here and expect sympathy. You paid for the game, played it for the 30 days free and expect a refund, sorry...but Zenimax owes you nothing and Pay Pal was right for turning you down.
Glad to see paypal might be stopping people from abusing chargebacks. The sheer amount of times I see people telling others to go straight for a charge back before any other course of action is absolutely ridiculous. You should always go to the company first and give them reasons other than your game sucks because hate to tell you but that is not a reason to get a refund and never will be.
If Zenimax has said that they are giving out refunds no questions asked then why the hell would you go over their head and do a charge back, just ask Zenimax for a refund. This makes no sense to me.
And btw, in case you guys don't know doing multiple charge backs can get you in trouble and enough of them could even prevent you from getting another card in the future without jumping through hoops. Charge backs also cause the company to lose a lot more than just what you paid.
This
Paypal gave me my full refund from ESO, but I contacted zenimax first and posted our conversation when they stopped responding after finally agreeing to refund me.
Were you banned before requesting refund?
1) I'll get my $80 back, I promise you that.
2) I almost always buy the collectors edition, this is the first time I've ever asked for a refund on one.
I bought the expensive steak at dinner, if they burned I would return it just the same as the cheap steak.
How many bites would you take first?
Probably two or three, if the middle wasn't ruined I'd just eat it. Unfortunately with ESO it was 2-3 bites of good steak, and the rest was frozen solid....
How much time did you spend playing it?
Actually due to food having a spoil time and a video game having no way to actually spoil that analogy fails miserably.
Food is either good right away or not. A video game on the other hand can be patched and fixed up over time. To wait a bit for a refund because a company claims they are going to fix the issues is not so far fetched. When they actually don't fix anything with a recent patch well, its time for a refund.
Simple rules:
- never pre-purchase anything
- never purchase a game that hasn't been officially released
- never purchase a game until you have tried it, or read enough reviews after it has been released
- never ask for a refund.
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2024: 47 years on the Net.
Why are video games and movies the ONLY form of entertainment where consumers willingly don't ask for their money back?
Yet many wonder why video games in their eyes have gotten worse, or companies have increasingly tried to nickle and dime their consumers, well I have an answer.
You throw your money away at them and never ask for a refund when it dosn't work, or is not as advertised. Whats the incentive to care about your product if there is no fear of losing money from refunds.
Can't wait for digital consumer laws that protects the consumer to start being formed. So sick of this anti-consumer mind set.
"classification of games into MMOs is not by rational reasoning" - nariusseldon
Love Minecraft. And check out my Youtube channel OhCanadaGamer
Try a MUD today at http://www.mudconnect.com/Maybe ESO is like a finely aged cheese.
You will never need to ask for a refund if you follow those simple rules. You could have read the reviews: they are full of the fact that bots are rampant, quests are broken, grouping is hard, etc, etc. Or you could have played in the beta; one hour into the beta for SWTOR I knew I didn't want the game.
But if you pre-purchase, or purchase before trying it or reading the reviews, then you could be surprised at what you bought, but it's your own fault. Test drive the car first, never buy first.
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2024: 47 years on the Net.
So you play for 15 days, and are just like well i dont like this game now i should get a refund? I am glad they didnt give you one. You dont get to play a free 15 days of ESO, and then expect a refund. By may 20th there was more then enough information and reviews on this game for you to make a logical choice. Just because you failed at that, doesnt mean they should give you a refund.
Unentitled claim was denied. That's how it should be done.
The thing is, it swing both ways.
If others can play the game and do not ask for a refund due supposed unplayability and game breaking bugs, how come this particular guy cannot...?
And in that case, the refund will be rightfully denied.
OP... why did you make this thread?
I wonder how many thousands of refunds get denied by Paypal every single day. This online porn site guaranteed they would get my rocks off, after having to finish the job off myself, The cops came to my house and stole my computer (sticky keyboard and all) After which Paypal refused to reimburse me.
I guess sometimes life just sucks.
"Be water my friend" - Bruce Lee
Refraining from comment on the OP's situation, but I will agree that better consumer protection laws are needed when it comes to digital goods. The software industry (entertainment or otherwise) is the only one which can routinely get away with selling buggy, half-finished crap to consumers with almost complete impunity.
If I buy an appliance / device which lacks advertised features, is broken upon arrival, or doesn't perform up to promised specifications, I can get my money back rather easily, and have plenty of legal avenues to pursue should the vendor / manufacturer refuse.
If I buy a piece of software which lacks advertised features, doesn't run as promised, or just plain outright won't work, you're pretty much screwed. Third party vendors will often refuse refunds, and blacklist you from doing further business with them if you manage to obtain a refund through your bank. If your bank says no, you're screwed. Hell, Valve will not only ban you from purchasing anything on Steam, but will deny you access to every game you've bought from them if you obtain a refund through your bank. Talk about a load of bullshit, eh?
I'm not a big government person. I think most governments are bloated, bureaucratic messes with spending problems which put most millionaire debutantes to shame. However in this area... yes, we need more consumer protections. The technical intangibility and potential volatility of the software industry's (and entertainment overall, to an extent) products has exempted them from common sense consumer protection regulations long enough.
TL;DR: I'm tired of buying buggy shit which doesn't work as advertised and having no viable legal recourse against the dicks who sold it to me in the first place.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
#IStandWithVic
"Flawed logic, if I buy a car without test-driving it, that still doesn't get the dealer off the hook when my brakes don't work."
Oh yes it does. If you buy a used car and don't test drive it, no judge will give you your money back. Think of video games as a used car, you know they have problems right from the start. People who had it before you said it had broken this, broken that. You decided to buy it anyway, and now want your money back when it has broken this, and broken that.
Test drive it first, make an informed decision, and then live with your decision.
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2024: 47 years on the Net.