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(ESO) Paypal Denies Reimbursement.

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  • KangaroomouseKangaroomouse Member Posts: 394
    Originally posted by tawess

    But if we go with said resturant, this is more like paying for and eating half the meal. Leaving the establishment and then calling your card company and ask for a charge back because something was wrong. 

     

    You forgot to mention that you waited 3 hours to get seated.

    They asked for your credit card before you even sat down and charged it with the price of a full meal.

    Your date never showed up because she was in different branch of the restaurant 2 blocks away.

    The menu only had 3 choices.

    You ordered the Fish but you had to wait 2 hours because the bus of Chinese tourists had to be served first and when it arrived you got chicken because the fish was out.

    ----

    The chicken was o.k. though.

     

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  • coorsguyscoorsguys Member Posts: 272
    Originally posted by Kangaroomouse
    Originally posted by tawess

    But if we go with said resturant, this is more like paying for and eating half the meal. Leaving the establishment and then calling your card company and ask for a charge back because something was wrong. 

     

    You forgot to mention that you waited 3 hours to get seated.

    They asked for your credit card before you even sat down and charged it with the price of a full meal.

    Your date never showed up because she was in different branch of the restaurant 2 blocks away.

    The menu only had 3 choices.

    You ordered the Fish but you had to wait 2 hours because the bus of Chinese tourists had to be served first and when it arrived you got chicken because the fish was out.

    ----

    The chicken was o.k. though.

     

    The restaurant example is absolutely ridiculous stop using it.  When was the last time you sat a restaurant and before you ate they brought you out a 20 page legal document and made you sign accepting the fact you read it.  

     

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  • coorsguyscoorsguys Member Posts: 272
    Originally posted by Mtibbs1989
    Originally posted by coorsguys
    Originally posted by Mtibbs1989
    Originally posted by coorsguys

     

    Haha its not the companies who have spiraled out of control.  Its the gamers a bunch of entitled little snobs who cry and whine if a quest is bugged play for 30 days and realized their mommies are not going to give them $50 for the next game that comes out two months later. 

    Yeah, only quests are bugged in the game~ *looks at list*

     

     I can keep adding bugs to this one I have here actually. As it doesn't even cover the various locations players fall through the world, the world bosses that don't complete upon killing, and the long list of quests that are broken.

    That is one quality copy/paste job there congrats on that now im sure some of those if not all have been addressed or are in the process of being fixed...im sure your copy/paste didn't mention that part.  And that is no different than mmo released ten years ago? five years ago?  A year ago?  Nope its not but continue to act like some how you have been taken advantage of it that makes you feel important continue to act like this has not been going on for 15 years.

     

    Actually none of the ones that I've left on the list have been fixed. As I've taken off everything that has been fixed already. Some have partially been fixed on the PTS but have yet to be released.

    And do you have proof that none of those have been fixed or addressed?  Do you have proof any or most of those actually exist? 

    Now I understand you didn't want to address my main point that this has been going on in MMO for over 15 years.  I am going to assume you are the ripe age of 24-25 (the 89 in your name) so you may be newer is too mmos and don't understand how difficult it is to create a world with millions playing at the same time without bugs.  Even WoW has bugs its part of the deal. 

    Now due to the entitlement mentality that these kids these days have you just wait and watch.  Because of people like you who think they are entitled to play a Video Game for 30 days and demand your money back these compies are going to start putting in their TOS that there is no refund.  They are being taken advantage of by a bunch a whining crying kids whos parents have told them their whole life how perfect they are and how they can get anything they want.   

    Also how is this game so unplayable if people are max level?  How is this game broken if people are at max level? 

    You're arguing a point that's null and void Coorsguy. This list of issues is what I used to claim my refund. It went into the customer service ticket with my request. I got my refund because I was able to tell them their product didn't work and gave them a list of examples. The company must prove otherwise that the issues at hand are working properly and guess what; they couldn't.

    Im going to assume it was more inline with you filed before the dead line and they are not going to put the labor and effort into fighting with those that follow the probably channels.  My point is this refund crap is a joke unless you are unable to log in and or move you should know what your getting into when buying an MMO.  I would think those that do pay for them, ask for a refund then come on a forum like MMORPG and continue to promote a refund never had any intention of playing the game in the first place. Just my opinion though. 

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  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    Originally posted by Mtibbs1989
    Originally posted by CrazKanuk
    Originally posted by Mtibbs1989
    Originally posted by Gdemami

     


    Originally posted by Mtibbs1989
    Don't see where you're getting at with first statement so I really have nothing to say. I guess you're just trying to make me question myself?

     

    There you go:

     


    Originally posted by Mtibbs1989

     

    Regardless of how much you've played the game you still have the right as a consumer to return the product if you deem it unsatisfactory


     

     


    Originally posted by Mtibbs1989
    Just because other products have faults or failures to properly work as intended doesn't mean you're not able to obtain refunds for those as well.

     

    It precisely means that. You cannot ask for a refund in this case because software being bugged is expected and common practice due valid reasons as explained.

    Consumer Protection Laws are meant to stop companies from selling faulty products; the fact that the MMO genre has spiraled out of hand with how utterly broken many of these games have been upon their releases doesn't mean they're free to ignore Consumer Protection Laws. Your logic is extremely flawed.

    There must be a larger authority on this because you absolutely cannot return a game on Playstation Network either. All sales are final. There must be some sort of exclusion based on digital products. I didn't check policies on Xbox, but I know for a fact that on PSN all sales are final. Similarly, I don't THINK you can return opened physical copies of games to retailers any more either. At least not here in Canada. PSN policies should be North American-wide though. So I think that pplies everywhere. 

     

    There might be a federal law on digital goods that trumps this? 

     

    So back to the question, did you end up getting a refund Tibbs? Did you go through Zenimax first with your request? I'm almost wondering if they could provide evidence (chat logs and such) proving that you were, in fact, having a good time. I find it funny that so many people have been given a refund, so I would be interested to know what differentiates them. 

     

     

    I went through Zenimax first with my request, yes. But what's different from me and the OP is that I didn't hesitate to request a refund during the 4 week allotted time. While the OP missed their chance as they initially purchased the game on March 20, 2014 meaning they had until April 17, 2014 to make a refund.

    Well I guess that answers the question about "Time Spent" being a factor in their decision. Tibbs, what was your /played? You were VR5 right? and your progression was stopped due to a bugged quest? Amongst other things? 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • coorsguyscoorsguys Member Posts: 272
    Originally posted by Mtibbs1989
    Originally posted by coorsguys
    Originally posted by Mtibbs1989
    Originally posted by coorsguys
    Originally posted by Mtibbs1989
    Originally posted by coorsguys

     

    Haha its not the companies who have spiraled out of control.  Its the gamers a bunch of entitled little snobs who cry and whine if a quest is bugged play for 30 days and realized their mommies are not going to give them $50 for the next game that comes out two months later. 

    Yeah, only quests are bugged in the game~ *looks at list*

     

     I can keep adding bugs to this one I have here actually. As it doesn't even cover the various locations players fall through the world, the world bosses that don't complete upon killing, and the long list of quests that are broken.

    That is one quality copy/paste job there congrats on that now im sure some of those if not all have been addressed or are in the process of being fixed...im sure your copy/paste didn't mention that part.  And that is no different than mmo released ten years ago? five years ago?  A year ago?  Nope its not but continue to act like some how you have been taken advantage of it that makes you feel important continue to act like this has not been going on for 15 years.

     

    Actually none of the ones that I've left on the list have been fixed. As I've taken off everything that has been fixed already. Some have partially been fixed on the PTS but have yet to be released.

    And do you have proof that none of those have been fixed or addressed?  Do you have proof any or most of those actually exist? 

    Now I understand you didn't want to address my main point that this has been going on in MMO for over 15 years.  I am going to assume you are the ripe age of 24-25 (the 89 in your name) so you may be newer is too mmos and don't understand how difficult it is to create a world with millions playing at the same time without bugs.  Even WoW has bugs its part of the deal. 

    Now due to the entitlement mentality that these kids these days have you just wait and watch.  Because of people like you who think they are entitled to play a Video Game for 30 days and demand your money back these compies are going to start putting in their TOS that there is no refund.  They are being taken advantage of by a bunch a whining crying kids whos parents have told them their whole life how perfect they are and how they can get anything they want.   

    Also how is this game so unplayable if people are max level?  How is this game broken if people are at max level? 

    You're arguing a point that's null and void Coorsguy. This list of issues is what I used to claim my refund. It went into the customer service ticket with my request. I got my refund because I was able to tell them their product didn't work and gave them a list of examples. The company must prove otherwise that the issues at hand are working properly and guess what; they couldn't.

    Im going to assume it was more inline with you filed before the dead line and they are not going to put the labor and effort into fighting with those that follow the probably channels.  My point is this refund crap is a joke unless you are unable to log in and or move you should know what your getting into when buying an MMO.  I would think those that do pay for them, ask for a refund then come on a forum like MMORPG and continue to promote a refund never had any intention of playing the game in the first place. Just my opinion though. 

    That's your opinion, you may think whatever you like but if any parts of the product is not working as intended it can be deemed as faulty. Like it or not that's the way it is. Blizzard gave out refunds for World of Warcraft when it released. FUNCOM gave refunds for Anarchy Online's release, SquareEnix gave refunds for their release of FFXIV. This list goes on. These companies have followed the laws yet Zenimax is one exception?

    Ok now you are showing your true colors.  How is Zenimax the exception?  They have given refunds, you yourself received a refund so how exactly are they the one exception? 

     

    Also do a little research for example head over to the Nether forums, people paid for the game downloaded it through the games site and could not log in because they didn't use steam.  Nether has a policy of ZERO refunds.  These people never got to play a game they paid for.  Now I would call them the exception not Zenimax but as you have clearly shown you have an agenda here. 

  • Moar61Moar61 Member UncommonPosts: 260
    You're just wrong here on so many levels. There's no way in hell you'd actually deserve a reimbursement. The only possible way I can conceive of is that ZOS feels like being nice and reimburses you just to be nice people. It doesn't matter if you tried to make it work. If you were going to ask for a refund because it's broken then you do it when you realize it's broken, NOT suspiciously after the 30 days ran up. Come on.
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  • coorsguyscoorsguys Member Posts: 272

     

    Well I guess that answers the question about "Time Spent" being a factor in their decision. Tibbs, what was your /played? You were VR5 right? and your progression was stopped due to a bugged quest? Amongst other things? 

    I played a Night Blade to VR5. Many of the quests that I played from 1-50 were in fact bugged throughout my progression. By the time I hit 45 I was forced to level due to the large amount of quests that weren't working as intended. In addition to that much of the content within PvP was not and still is not working as intended. Such as infinite load times, falling through the world, walls and doors staying up after reaching 0%. Many of the skills within the Night Blade class are in fact broken and still remain broken which also hindered my ability to play the game in many ways.

    How do you know if they are still broken if you don't play anymore? 

  • Electro057Electro057 Member UncommonPosts: 683
    Originally posted by trancefate
    Originally posted by cheyane
    Why did you not ask for a refund right from the start from Zenimax ? Why wait and try to get it from Paypal ? You should have done it within the first week. How long did you wait ? You played the full 30 days right then you deserve not getting the money.

    To respond to you and the other completely incorrect and ignorant comments here, I tried VERY hard to make this game work. Tried to the point of giving them multiple weeks to fix known issues 100% halting progress, to no avail.

     

    For the record, I did ask for a refund well before the grace period was over, 21 days in to be exact.

     

    Here is the copy pasta.

     

    "The product was significantly not as described. Ignoring significant ammounts of downtime creating large times of complete unplayability, there were issues that completely precluded participating in the content I paid for. Every single attempt at a forray into cyrrodil has ended in chain crashes, I had to re-install three times and this problem still persists. Frequent duping has destroyed the game economy, three well known ones within a week. Guild bank and mail functionality have been down for a significant ammount of time. My character was stuck for greater than two weeks time unable to progress because of a known and unfixed issue in the main story quest. Bots run rampant and can be seen EVERYWHERE. Gold spammers fill my in game mail and chat boxes continuously. But more than anything: I was more often than not UNABLE to play your game or progress to the content I paid for due to bugs and instability."

     

    Keep in mind, I paid $80 for a workable, long term, MMORPG. Not for a single player RPG with broken PVP, no player interaction, broken mail, broken bank, bots, multiple economy destroying gold/item dupes that have been intentionally left in since beta, and bugs that literally halt progression through 4/5 (all veteran zones, cyrrodil, and eventually craglorn) of the game.

     

    SO yeah, I guess i'd take an 80% reimbursement since I was able to complete about 20% of the content I paid for....

     

     

     

    TLDR: I'm not asking for a refund because I didn't like the game; quite contrarily the game was great, their release and backend were so garbage they completely denied service and playability to many customers, myself included.

     

    Works fine for me and I am playing on a 2009 laptop with integrated intel graphics. So.......Stop trying to play on a commodore with dialup, get on my level? The level of a really poor dude? Level 45, have yet to run into any issues. Installed smoothly, ran smoothly, not a single bug yet. 

    Bish please~ 

    --Custom Rig: Pyraxis---
    NZXT Phantom 410 Case
    Intel Core i5-4690 Processor - Quad Core, 6MB Smart Cache, 3.5GHz
    Asus Sabertooth Z87 Motherboard
    Asus GeForce GTX 760 Video Card - 2GB GDDR5, PCI-Express 3.0
    Kingston HyperX Fury Blue 16GB

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  • wildtalentwildtalent Member UncommonPosts: 380

    I feel for you.  I tried to buy their game online twice.  Each time it rejected payment because the address didn't match the card, which is funny because I got the card living at this address and it's the address I gave them.  I tried twice thinking, well I must have miss typed something.  The next day I found they charged me twice for both attempted purchases.  When I contacted them they were apologetic and said no no...we rejected those transactions.  Call your card company.  So I did.  I now have to wait ten days to see if I am going to get my $120 back.  As you can imagine I am just thrilled with their customer service. 

     

     

     

    edit:  for the record they never gave me a game code either so to be clear...$120 lost and nothing to show for it.

    image
  • GdemamiGdemami Member EpicPosts: 12,342


    Originally posted by Mtibbs1989

    I'm sorry so you think people can't get their money back from a company who has scammed them out of their money? That's a joke. 

    Do you understand what scam is...?

    You really like to talk about things you have no clue of.

  • coorsguyscoorsguys Member Posts: 272

     

    That's your opinion, you may think whatever you like but if any parts of the product is not working as intended it can be deemed as faulty. Like it or not that's the way it is. Blizzard gave out refunds for World of Warcraft when it released. FUNCOM gave refunds for Anarchy Online's release, SquareEnix gave refunds for their release of FFXIV. This list goes on. These companies have followed the laws yet Zenimax is one exception?

    Ok now you are showing your true colors.  How is Zenimax the exception?  They have given refunds, you yourself received a refund so how exactly are they the one exception? 

     

    Also do a little research for example head over to the Nether forums, people paid for the game downloaded it through the games site and could not log in because they didn't use steam.  Nether has a policy of ZERO refunds.  These people never got to play a game they paid for.  Now I would call them the exception not Zenimax but as you have clearly shown you have an agenda here. 

    I'm sorry so you think people can't get their money back from a company who has scammed them out of their money? That's a joke.

     

    No I never said that, like for Nether now that is a joke and a scam.  If you played ESO to max level and then to VR4 that is no scam.  How many hours did you put into it?  Now somehow after 50?  100? 200? hours of playing a VIDEO GAME you did not get your monies worth?  No buddy that is the only joke here.   

    Like I said more and more companies will be adding another page to their TOS stating no refunds because people like you rush the end game and demand a refund. 

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  • asmkm22asmkm22 Member Posts: 1,788
    Originally posted by Mtibbs1989
    Originally posted by Gdemami

     


    Originally posted by Mtibbs1989

    I'm sorry so you think people can't get their money back from a company who has scammed them out of their money? That's a joke.

     

     


     

    Do you understand what scam is...?

    You really like to talk about things you have no clue of.

    They sold a product knowing full well it doesn't work at all and requested unknowing consumers to purchase it while stating "NO REFUNDS". How do you not think believe that's a scam? It's a deceptive business practice.

    Nice hyperbole.

    You make me like charity

  • tobywong420tobywong420 Member UncommonPosts: 49
    Please stop being fanboys/coporate apologists.  Zenimax doesn't need you to defend them.  They denied my refund on Apr 28 as well, mtibbs, and I disputed the charge today with my bank.  Broken game, shitty company.  See you guys in Wildstar.
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  • BarCrowBarCrow Member UncommonPosts: 2,195
    Originally posted by ArcheAge2014
    Originally posted by olepi

    Simple rules:

    - never pre-purchase anything

    - never purchase a game that hasn't been officially released

    - never purchase a game until you have tried it, or read enough reviews after it has been released

    - never ask for a refund.

     Lol so your saying if a customer accidently bought a crap game they should not get their money back?

    WOW, its like letting the game company anal rape your butt and you take it from the behind.

    If i were OP, id done the same thing get my money back. I dont let crappy game companies anal rape me from behind.

     

    Sorry like op i have principles.

      Didn't you pay $150.00 for the Archeage kinda-not-really-Alpha founder pack? A game that is to be F2P at launch. Sounds like you don't just let them ...you actually paint a bulls-eye on your arse and PAY them to rape you. Hey..I'm bare arsed and in line right with you. I just bought it myself b/c even if it sucks they never told me it's guaranteed to satisfy my every expectation and be completely bug free to boot. Because they're not stupid. No developer has or can ever promise that and no one who's ever played MMO's and understands just how different they are from the typical SPG would ever expect perfection and hassle free launch dates. Hope ..yes...expect..no. That's why it's such a big deal when an MMO has a relatively smooth launch .  Some games I'll wait for and some games I just want to jump into asap. Archeage looks like a decent world to explore and that's a big selling point for me.  

     However..I also enjoy  ESO and realize that if ESO had launched in Korea first and had over a year and a few other markets worth of feedback..then it would've been in a better state at launch. Or during Alpha even.

       As it stands now, I'm one of the lucky ones who have not encountered any serious game-breakers/bugs. I've heard and read of nothing but Zenimax fixing shite and trying to improve the game experience overall. This is also something I have seen in just about every TRULY new  launched  title since early 2000's when I started playing MMO's. It has  never stopped either. I still play some of those MMOs as well and they are still always fixing and updating stuff. Nature of the beast when it comes to multi-player games. 

    Hell...I never even asked for a refund with Infestation (formerly The WarZ) and I practically need reconstructive surgery for the arse-raping I got from them...

  • greatskysgreatskys Member UncommonPosts: 451

    As I have said elsewhere Paypals dispute system does not cover virtual goods such as online games . You may get a refund through the resolution center if Zenimax agrees to it but if they don't and you take it further than that paypal will never find in your favor .

    They also wont refund physical copies unless they are damaged or have not turned up . The reason for this is although the packing is not virtual the game itself is considered to be virtual goods . 

    So lets be quite clear about this anyone who has said they have got a refund via paypal without Zenimax agreeing to it if it is a virtual download or whatever company they have brought a physical copy from because they state the game isn't good enough is lying . 

    The OP is telling the truth but hes one of the few . 

  • GdemamiGdemami Member EpicPosts: 12,342


    Originally posted by Mtibbs1989They sold a product knowing full well it doesn't work at all

    So how do people get to lvl 50 and VR if the game doesn't work at all?

    Do you imply they lie? Because one of you must be lying.

  • kakasakikakasaki Member UncommonPosts: 1,205
    Originally posted by Mtibbs1989
    You're absolutely right, I as a U.S. citizen am entitled to request a refund for a faulty/broken product. If you're a U.S. citizen you yourself are entitled to these same laws. Nothing more and nothing less. 

    Funny thing this is not what the law says. The following is from the  DoJ and other consumer protection websites:

     

    Defective Goods

    Many consumers assume that they have the legal right to return merchandise to a seller for a full refund shortly after buying it. Generally speaking, that assumption is not true. However, some important exceptions to this rule do exist. Furthermore, consumers often have important warranty rights and may "reject" or "revoke acceptance" of defective merchandise under some circumstances. You may also want to refer to the section on Warranties for additional information.

    The Law

    Under the law, your right to return merchandise is usually created by a statute, contract, or store policy. If no statute, contract, or store policy creates that right, then a buyer cannot typically return the merchandise to the seller for a full refund.

    Remedies do exist for consumers who need to return merchandise that is defective in some way. The Uniform Commercial Code (UCC) has a somewhat complicated set of rules that govern "acceptance," "rejection," and "revocation of acceptance" of goods. (For more information about the UCC, refer to Warranties) These rights often include a right to a reimbursement of any payments made, resulting in a remedy that looks like a "refund" to the consumer. Note, however, that slight changes in facts may completely change an outcome under the UCC.

    Rejection of a Good

    A rejection of a good happens when a buyer purchases a good (or merchandise) and finds out that it fails to conform to the sales contract, including all express or implied warranties. You should note that according to the UCC, rejection occurs before the buyer actually "accepts" the good.

    Accepting a Good Then Revoking the Acceptance

    Ordinarily, a consumer goes to the store, inspects a representative sample of a good, selects that sample or a packaged item of the same kind, pays for the good, takes it out of the store and uses it. Under the UCC, the buyer's "acceptance" would usually be found to have occurred when the buyer walked out of the store with the good.

    But what happens when a buyer "accepts" the merchandise and later discovers that it fails to meet the sales contract and warranty requirements? The buyer may be able to revoke acceptance of the merchandise, and, in effect, secure a "refund." Under the UCC, a buyer may revoke acceptance of merchandise that fails to satisfy sales contract requirements if:

    • The buyer accepted the merchandise before discovering the defect, and the defect was not readily apparent or easily discovered, or the seller assured the buyer that there was no defect
    • The buyer accepted the merchandise knowing it had a defect and reasonably assumed that the defect would be cured, yet the defect has not been cured

    In either case, the consumer's revocation of acceptance must satisfy at least these preconditions:

    • The nonconformity of the good "substantially impairs" its value
    • The buyer notifies the seller within a reasonable time, before the good deteriorates substantially" due to causes unrelated to the defect related to the revocation
    • The buyer exercises the proper degree of care to protect the seller's interest in the good

    Whenever words like "substantially impair," "reasonable time," and "reasonably assumed" appear in a statute, you may find yourself arguing with a seller over their meaning. As you might expect, courts have often made the final decision as to whether the facts of a case justify finding that something was "reasonable" or "substantial." Fortunately for consumers, many New Hampshire retailers have reasonable return policies when goods are found to be defective. Indeed, retailers will often allow returns even if the product is not defective.

    Several state and federal laws give consumers, under specific circumstances, an unequivocal right to cancel a contract within a certain period of time.

     

    In your specific case, what many of us have a problem with is that you clearly used the product for an extended period of time and then requested a refund.  While the law may be a bit fussy about the definition of "reasonable time", there is less ambiguity about what is morally correct and what a person of character should do in a situation such as this. Alas, character and morals can not be legislated or codified into law...

    A man is his own easiest dupe, for what he wishes to be true he generally believes to be true...

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