They been streaming for 2 days and we got nothing?

CrazKanuk

rpmcmurphy said:

https://oag.ca.gov/consumers/general/refunds says

Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy.

The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.

If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.

Whether this applies to the letter for digital goods is not clear.

Thanks!!! Yeah, it's pretty much aligned with what I had linked before. Most states seem to set their own rules surrounding refunds. The whole reason this spiral of nonsense started was that he was going on about their legal obligations and I had stated that I spoke with the DCBA directly, to a supervising investigator, and she said that there isn't an obligation as long as it's stated as such, but they do mediate disputes and they are generally handled without any further action. This is the primary goal of the DCBA. Also, they also support businesses as well, which he couldn't seem to wrap his head around. Honestly, I was trying to get that point across, but couldn't figure out if he was being willfully ignorant or REALLY couldn't understand what I was saying and, instead, insults my English. So I guess it's safe to assume it's not my English, thanks for at least reassuring me that I'm not losing my mind. Either way, it was an exercise in futility if I ever saw one.