Bethesda Under Fire Again for Contents of the Fallout 76 Power Armor Edition - MMORPG.com

SBFord

Bethesda Under Fire Again for Contents of the Fallout 76 Power Armor Edition - MMORPG.com

The launch of Fallout 76 has been fraught with issues and complaints from the community. Over two weeks after launch, the headaches for Bethesda just keep coming. The latest kerfuffle is centered around the $200 Power Armor Edition of the game that was packed with all sorts of goodies including a helmet and a spiffy canvas bag...at least theoretically. Buyers have been shocked to find that, on receiving the Power Armor Edition, the canvas bag had been replaced by a cheap nylon bag.

Read the full story here

SBFord

OG_Zorvan said:

FO76 is the gift that keeps on giving.

Kinda like that Christmas fruitcake.

LOL! Best comment ever. 

TEKK3N

That's what happens when you release an half-assed game, people start circling you like vultures (rightly so).
If the game was actually half decent, no one would have cared if the bag was made of paper.
I hope they learn from this mess.

vegetableoil

Apparently no one in bethesda understand it's called false advertising. They can give a shitty quality items it won't be called false advert, but if it's completely different then it is. and they won't like FTC coming to their door, The FTC are like mongols that only know how to raid.

rertez

I guess they changed the material to nylon purely for role playing purposes. I heard nylon doesn't decompose naturally so it has a greater chance to survive and stay intact for hundreds or thousands of years. Who needs canvas when we have future proof nylon right? Kappa

Xarko

This is getting ridiculous. Is Bethesda trying to commit suicide?

Wizardry

Take their money and give them ATOMS lol.

500 atoms is not worth $5 because 5 dollars is REAL money,atoms are 100% worthless,it is virtual currency.If you went to a bank machine and it gave you 500 atoms,you wouldn't be happy.
So here,we scammed you on the items ,here take this virtual currency.

So a cardboard game disc,now this scummy switcharoo,this Bethesda or whomever is behind this crap is seriously not caring one bit about feedback just as they didn't before launch ignoring feedback.

Annwyn

This is exactly why I don't do either of the following:

1. Pre-Order Games.
2. Buy Collector's Editions of a game I haven't tried yet.

I see all the shit happening online with players being disappointed game after game, because the game they pre-ordered didn't deliver what they expected, and in this day and age all, I wonder why they haven't learned already.

These days, I just wait for the games to come out, and usually buy them a few weeks (or months) after their release. New games are always super buggy at first and it takes a little while for the developers to sort this out. If public opinion and performance of the game is positive very early on and I'm excited about the game, then I might get it within the first 2 weeks. If it's a mess, but I'm interested to play it, I'll just wait for it to go on sale or I'll just skip the title altogether.

Basically, I'm voting with my money. It's why I haven't bought an EA game for quite some time, because the only thing I trust EA to do is to deliver subpar games with creative ways to screw their players out of their money.

I'm fine with Bethesda games having some bugs, though I've never personally experienced many in their games, but seeing the fiasco that is FO76, I'll most likely just never buy it and when TESVI comes out, I'll wait a bit before I consider whether I should buy it or not.

Wellspring

Seems like this would be grounds for a full refund, if you returned everything?

TEKK3N

rertez said:

I guess they changed the material to nylon purely for role playing purposes. I heard nylon doesn't decompose naturally so it has a greater chance to survive and stay intact for hundreds or thousands of years. Who needs canvas when we have future proof nylon right? Kappa

It is also lighter, so it won't affect 76 ridiculously low weight limit.
That's all for the player benefit, you know.

Xarko

Wellspring said:

Seems like this would be grounds for a full refund, if you returned everything?

Nope

Scot

You have to remember that over the past couple of decades we have seen dodgy business practice imported into gaming mostly through cash shops but who ever said it was going to stop there? In fact I always say, just wait for the next example to be dreamed up. Because once your companies business philosophy moves from making a great product which will make you a mint, to just making a mint then you are going to get this happening more and more.

Bakgrind

It's truly amazing that Bethesda has managed to do more damage to themselves with one title than Bioware has managed to do with four, SWTOR,ME 3,DA:I and Andromeda.The amount of disingenuous salesmanship by Todd Howard about the game is simply astounding.

Gobstopper3D

This just keeps getting better and better.  I said it before and I will say it again, my cousin who is a dev in the gaming industry told me long ago to never pre-order a game or believe anything a publisher tells you until it's proven otherwise.

Just don't do it and you will be much happier in the long run.

PS.  Don't direct anger at the actual people who work on the games, but the suits/leads that make the decisions.  More times than not, they are the driving force behind bad decisions and it's those who do the actual work that suffer for it.

TEKK3N

OG_Zorvan said:

Oh, it gets better.

"Hello,

We are sorry you aren't happy with the bag. The bag shown in the media was a prototype and was too expensive to make.

We aren't planning to do anything about it.

Bethesda Gear Store Support = North America"

And Bethesda even confirmed this response was genuine. 

https://www.reddit.com/r/fo76/comments/a19jr6/fallout_76_200_collectors_edition_comes_with/eaoaoqc/?sort=new

To be honest that bag looks badass I would pay the right money for one.

But bless all the average Joes working at the help desk,  with their candidly tactless but brutally honest responses.

"It costs too much. We aren't planning to do anything about it".

Translation: Get stuffed.
Priceless...

MadFrenchie

What?  This is just another example of dumb consumers not doing their research and finding a way to contact Todd personally to confirm that the bag was gonna actually be what was shown!


No personal responsibility anymore, sheesh.

kitarad

They should have informed the people who ordered it of the change and offered a refund or to confirm the purchase with the change. That is what a proper response would be but alas they decided chicanery was a better route.

alkarionlog

Gobstopper3D said:

This just keeps getting better and better.  I said it before and I will say it again, my cousin who is a dev in the gaming industry told me long ago to never pre-order a game or believe anything a publisher tells you until it's proven otherwise.

Just don't do it and you will be much happier in the long run.

PS.  Don't direct anger at the actual people who work on the games, but the suits/leads that make the decisions.  More times than not, they are the driving force behind bad decisions and it's those who do the actual work that suffer for it.

someone had to tell you that? its pretty simple just from looking, hell I prefer to even wait a year or more before getting games, better steam deals that way, and its not like I don't have anything to play

Mensur

But guys! Dont you have bags?

Aeander

I hope that people remember all of these major mishaps and customer support failures when Starfield and TESVI start asking for money.

Bethesda is no longer the company that brought landmark titles. They've rested on their laurels, and now open world games on par with or greater than Skyrim and Fallout 4 are practically saturating the market. Bethesda hasn't kept up with the rest of the industry, and now we're seeing the results of that.

Iselin

Inb4 the designated apologist shows up to Toddsplain how nylon is actually better.

Annwyn

OG_Zorvan said:

Oh, it gets better.

"Hello,

We are sorry you aren't happy with the bag. The bag shown in the media was a prototype and was too expensive to make.

We aren't planning to do anything about it.

Bethesda Gear Store Support = North America"

And Bethesda even confirmed this response was genuine. 

https://www.reddit.com/r/fo76/comments/a19jr6/fallout_76_200_collectors_edition_comes_with/eaoaoqc/?sort=new

I work in customer support and even before seeing that official Bethesda response on Reddit, I knew that this was just a rogue CS employee. This kind of response would never get past PR and Legal lol, so it was definitely an inexperience (or incompetent... or both) employee just sending whatever response he could come up with likely based on internal knowledge.

This kind of behavior towards customers irks the hell out of me, yet this is incredibly common due to how 3rd party contractors providing customer support in the video game industry operate. Such a shame, really.

TEKK3N

Iselin said:

Inb4 the designated apologist shows up to Toddsplain how nylon is actually better.

I know where Bethesda got the idea, and to be fair, it does a good job for Ikea, doesn't it?

But Bethesda, not satisfied,  is already working on an improved version.
They only want the absolute best for their fans.

What's not to like? 

JeffSpicoli

I just hope Elder Scrolls 6 is early in development enough that they can learn from all the mistakes made with this game and keep them out of ES6. From top to bottom this was a real half ass effort by Bethesda.

As far as the bag goes I'm not a big "collector's edition" kind of gamer but for 2 bills i would expect a little better quality.

WhiteLantern

TEKK3N said:

That's what happens when you release an half-assed game, people start circling you like vultures (rightly so).
If the game was actually half decent, no one would have cared if the bag was made of paper.
I hope they learn from this mess.

Not true. As a collector's edition...umm, collector, I would have been pissed by this change. I've heard people on other boards make comments about CEs always being different than advertised, but that is far from my experience.

H0urg1ass

How to drop your stock prices and kill customer loyalty in two easy steps!

1 - Release inferior product that draws backlash from loyal customers

2 - Insert Foot (A) into Mouth (B)

For example:

1 - Tease a new Diablo game at Blizzcon... but announce a mobile game

2 - "Don't you guys have phones!?!"