What to me approaches the level of ridiculous...is the number of people who spell "ridiculous" as "rediculous".
AAAAARRRRRRRGGGGGHHHHHHHHH!
I mean....it's not a typo because "e" is nowhere near "I"...and what's worse is we are typing on machines that can tell us the correct spelling of a word in less than a second.
LOL I thought the exact same thing but wasn't going to say anything about it.. thanks for posting that lol
OP, you do understand that ANET has a special place to post hack issues right? And typically speaking, ANET is actual good at getting people back the stuff they lost. If i wasn't on my phone I would give you examples.
I again recommend to the OP that he post on the support forums and send another ticket.
I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.
This site needs a search engine, and it should be named "Ask Nadia" :P
There are 3 types of people in the world. 1.) Those who make things happen 2.) Those who watch things happen 3.) And those who wonder "What the %#*& just happened?!"
If you were able to convince yourself it was the "best game ever" then I appluad you. Maybe the best MMO released, why yes. But best game? I have played multiple other games that are much better, even if they were only 10 dollars (geneforge anyone?) and had a much better time. Guild wars 2 definantly ranks in the top 5 games, maybe 3 or 4, but I have had much better experiences with other games (for different reasons... they may suck now (pokemon) but I still appreciate them) and they have left me with wondeful memeories. Maybe in the future after I played more and had some more great memories, it will top my list. But until then, it remains 2 or 3 simply becuase of how FUN it is right off the bat. Wondeful game, and will remain that for me and many, many others.
Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal.
Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.
Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.
On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.
However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.
No offense, but the fact you didn't receive your gems (if that's even true) has nothing to do with the fantastic quality or long term fate of GW2.
Problem is that "fantastic quality or longe term fate of GW2" is your own opinion. What OP says are solid facts.
Is his own opinion, my opinion and same opinion for others ( thusands of hundres of milions ).
Anyway , think is , there are solid facts, true! But saying that a game may not be the best ever, because she lost ( for now ) 50$ and 7 gold it's kind of ... bleah! Ok ok , there are players who have tehnical problems and such, but every product on the market have unhappy customers! Cars, computers , you name it, but that does not mean that the product is not good/perfect/etc for others. There will always be a % of unhappy customer. Heck , even me right now , i am unhappy, because I tried those chips and .. I don't like them at all ! But that does not make them bad for everyone!
I beg your pardon, but few people who have bad experiences with some aspect of a game or service, can walk away and not have that disappointment or irritation spill over into the other aspects and tarnish or even ruin the overall experience. She didn't say the game wasn't as great as she had thought it was in reference to anyone else but herself, so learn a bit of reading comprehension please.
Just to make it clear, community boards are specifically here for people to discuss their thoughts, experiences or feeling about the topic matter. If you don't want to read about people who complain about your favorite game, then "choose" not to click the damn link.
Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal.
Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.
Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.
On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.
However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.
No offense, but the fact you didn't receive your gems (if that's even true) has nothing to do with the fantastic quality or long term fate of GW2.
Problem is that "fantastic quality or longe term fate of GW2" is your own opinion. What OP says are solid facts.
Is his own opinion, my opinion and same opinion for others ( thusands of hundres of milions ).
Anyway , think is , there are solid facts, true! But saying that a game may not be the best ever, because she lost ( for now ) 50$ and 7 gold it's kind of ... bleah! Ok ok , there are players who have tehnical problems and such, but every product on the market have unhappy customers! Cars, computers , you name it, but that does not mean that the product is not good/perfect/etc for others. There will always be a % of unhappy customer. Heck , even me right now , i am unhappy, because I tried those chips and .. I don't like them at all ! But that does not make them bad for everyone!
I beg your pardon, but few people who have bad experiences with some aspect of a game or service, can walk away and not have that disappointment or irritation spill over into the other aspects and tarnish or even ruin the overall experience. She didn't say the game wasn't as great as she had thought it was in reference to anyone else but herself, so learn a bit of reading comprehension please.
Just to make it clear, community boards are specifically here for people to discuss their thoughts, experiences or feeling about the topic matter. If you don't want to read about people who complain about your favorite game, then "choose" not to click the damn link.
Losing money is incredibly important, and is no small thing. She has all the rightin the world to be angry, and hopefully it will be fixed soon.
we've resolved issues to get approximately 9,500 players back into the game
One can only hazard a guess as to how many still remain unresolved. While it's a small % of the player base it's not a small number of people . While frustrating I hope the OP keep's that in mind and tries to remain patient, because it is a fare few accounts they have to go through, verify and return.
Sorry the OP has had some bad luck but its all percentages.
Most firms can pay on time 99.5% of their workforce. Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.
Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues. So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues.
This is not taking into account, pc setup, internet provider etc etc etc.
Sorry the OP has had some bad luck but its all percentages.
Most firms can pay on time 99.5% of their workforce. Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.
Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues. So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues.
This is not taking into account, pc setup, internet provider etc etc etc.
I'm sorry, is that suppose to be the excuse that means people who are the unlucky few, shouldn't get upset or god forbid, vent? We all react differently to stimulus, whether it's postitve or negative in nature. I think it's more than a bit rude to tell people how they should feel about things that happen to them, as if your feelings should supercede theirs.
Sorry the OP has had some bad luck but its all percentages.
Most firms can pay on time 99.5% of their workforce. Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.
Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues. So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues.
This is not taking into account, pc setup, internet provider etc etc etc.
I'm sorry, is that suppose to be the excuse that means people who are the unlucky few, shouldn't get upset or god forbid, vent? We all react differently to stimulus, whether it's postitve or negative in nature. I think it's more than a bit rude to tell people how they should feel about things that happen to them, as if your feelings should supercede theirs.
Theres a diffrence between being upset over your own issue vs claiming an issue impacting a small portion of players is somehow a game wide horrible isue that the majority are experiencing and the game is bad because of it.
Just so the OP doesn't miss it, I'll post again that they should resubmit their ticket and make a post on the official support forums.
Someone already pointed out that resubmitting a ticket is the thing to do here, and talking on their forums might well help get this resolved even faster.
Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal.
Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.
Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.
On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.
However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.
No offense, but the fact you didn't receive your gems and lost your gold (if that's even true) has nothing to do with perceived quality/lack thereof or the long term fate of GW2.
Originally posted by The_Korrigan Out of curiosity, how did you lose those gems and that gold? Was your account hacked?
Not hacked the gems just vanished, last night, now I can not even access the trading windows getting an " invalid authorization " message in all the trading windows.
The gold I purchased crafting mats on the auction house, was suppose to be 40s it ate all my money and never did get any of the mats I purchased.
Still as I said before considering I can actually get into the game and its playable I consider myself lucky compared to what I see on the official forums.
Originally posted by sodade21 So because something bad happent to you.. propably got hacked... all of sudden the game is bad??.. even at wow with sub at this point of release you would have delay on support.. i know i had to wait for wow support at least 4 days till they answe and qbout 5 till they could actually help me.. and so far gw adressing all of its problems faster than ANY other game i have played so far..
i 2nd this post.
I am thankfull that i have not encountered any problems so far.
Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal.
Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.
Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.
On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.
However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.
It seems to me you are just frustrated with customer support, and not the actual game such as events, characters, etc. It's a valid complaint, and the customer service should be a lot better than it is. It doesn't stop GW2 from being a bad game though. It's designed really well.
Originally posted by sodade21 So because something bad happent to you.. propably got hacked... all of sudden the game is bad??.. even at wow with sub at this point of release you would have delay on support.. i know i had to wait for wow support at least 4 days till they answe and qbout 5 till they could actually help me.. and so far gw adressing all of its problems faster than ANY other game i have played so far..
i 2nd this post.
I am thankfull that i have not encountered any problems so far.
I've played pretty much every AAA mmo that has ever been made, a number of indies, as well as, a handful of asian titles.
Launch week for WoW had a 3 hour phone hold to get my issue resolved. Until now think the longest I have ever waited for support was with DAoC, 48 hours.
HOWEVER, other side of the coin.. UO, EQ, Rift, AC, hell even TSW.. "launch week" support response time 15 minutes or less.
Point is if you care about your customers, you provide adequet, better yet more than adequet customer service.. ESPECIALLY during launch week.
Originally posted by MrReality It isn't a bad game but it certainly isn't the mmo savior or second coming of christ people made GW2 out to be. Hype > GW2.
Oh the only ones i seen use this line are people trying to bash the game give me one thread were it have been used positive in a serious way please.
Originally posted by MrReality It isn't a bad game but it certainly isn't the mmo savior or second coming of christ people made GW2 out to be. Hype > GW2.
Oh the only ones i seen use this line are people trying to bash the game give me one thread were it have been used positive in a serious way please.
Certainly the line is based on sarcasm. But there is some truth behind it. You know what happens in EVERY thread (without exception) where someone states why "GW2 isn't all that". It does almost borderline on religious fanatacism with some posters.
The game is actually growing on me although frankly their customer service overall so far has been rather pitiful. Really no excuse for it.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
Trading Post item and gold delivery was slow for part of the day today due to a network connectivity issue between data centers. Delayed gold and items are being delivered; check your "pick up" tab.
Gem Purchases
We found some cases where players didn't receive items after purchasing them on the gem store. We have records of all occurrences and are in the process of refunding gems to all affected players. Note that refunded gems will simply be added to your account's gem balance.
Hopefully this includes you.... best wishes in getting your issues resolved.
Comments
LOL I thought the exact same thing but wasn't going to say anything about it.. thanks for posting that lol
Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher
And Nadia to the rescue with the info once again!
This site needs a search engine, and it should be named "Ask Nadia" :P
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
http://www.merriam-webster.com/dictionary/innovation
I beg your pardon, but few people who have bad experiences with some aspect of a game or service, can walk away and not have that disappointment or irritation spill over into the other aspects and tarnish or even ruin the overall experience. She didn't say the game wasn't as great as she had thought it was in reference to anyone else but herself, so learn a bit of reading comprehension please.
Just to make it clear, community boards are specifically here for people to discuss their thoughts, experiences or feeling about the topic matter. If you don't want to read about people who complain about your favorite game, then "choose" not to click the damn link.
Losing money is incredibly important, and is no small thing. She has all the rightin the world to be angry, and hopefully it will be fixed soon.
http://www.merriam-webster.com/dictionary/innovation
One can only hazard a guess as to how many still remain unresolved. While it's a small % of the player base it's not a small number of people . While frustrating I hope the OP keep's that in mind and tries to remain patient, because it is a fare few accounts they have to go through, verify and return.
Sorry the OP has had some bad luck but its all percentages.
Most firms can pay on time 99.5% of their workforce. Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.
Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues. So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues.
This is not taking into account, pc setup, internet provider etc etc etc.
I'm sorry, is that suppose to be the excuse that means people who are the unlucky few, shouldn't get upset or god forbid, vent? We all react differently to stimulus, whether it's postitve or negative in nature. I think it's more than a bit rude to tell people how they should feel about things that happen to them, as if your feelings should supercede theirs.
Theres a diffrence between being upset over your own issue vs claiming an issue impacting a small portion of players is somehow a game wide horrible isue that the majority are experiencing and the game is bad because of it.
Just so the OP doesn't miss it, I'll post again that they should resubmit their ticket and make a post on the official support forums.
Someone already pointed out that resubmitting a ticket is the thing to do here, and talking on their forums might well help get this resolved even faster.
Respect, walk
Are you talkin' to me? Are you talkin' to me?
- PANTERA at HELLFEST 2023
WUT????
Not hacked the gems just vanished, last night, now I can not even access the trading windows getting an " invalid authorization " message in all the trading windows.
The gold I purchased crafting mats on the auction house, was suppose to be 40s it ate all my money and never did get any of the mats I purchased.
Still as I said before considering I can actually get into the game and its playable I consider myself lucky compared to what I see on the official forums.
i 2nd this post.
I am thankfull that i have not encountered any problems so far.
Respect, walk
Are you talkin' to me? Are you talkin' to me?
- PANTERA at HELLFEST 2023
It seems to me you are just frustrated with customer support, and not the actual game such as events, characters, etc. It's a valid complaint, and the customer service should be a lot better than it is. It doesn't stop GW2 from being a bad game though. It's designed really well.
I've played pretty much every AAA mmo that has ever been made, a number of indies, as well as, a handful of asian titles.
Launch week for WoW had a 3 hour phone hold to get my issue resolved. Until now think the longest I have ever waited for support was with DAoC, 48 hours.
HOWEVER, other side of the coin.. UO, EQ, Rift, AC, hell even TSW.. "launch week" support response time 15 minutes or less.
Point is if you care about your customers, you provide adequet, better yet more than adequet customer service.. ESPECIALLY during launch week.
Oh the only ones i seen use this line are people trying to bash the game give me one thread were it have been used positive in a serious way please.
Certainly the line is based on sarcasm. But there is some truth behind it. You know what happens in EVERY thread (without exception) where someone states why "GW2 isn't all that". It does almost borderline on religious fanatacism with some posters.
You were hacked? That sucks...
The game is actually growing on me although frankly their customer service overall so far has been rather pitiful. Really no excuse for it.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
Hopefully this includes you.... best wishes in getting your issues resolved.
'exactly. Anyone else find it suspicious there's nothing specific in the post it's just a whole buncha complaining?
guess WoW is terrible because their accounts have been hacked even with the authenticators and possible inside jobs. huh.