None existant customer service - opinion - never had a problem yet - must be YOU
I bought the wrong item off a vendor and sent in a ticket asking for a comm refund or to exchange me the correct weapon, ticket sat unread for 2 weeks and it got closed, sent it again and it got closed again 2 days later. I also sent tickets reporting speedhackers and whatnot, got the "thank you for your concern", days or week later I see the SAME player continuously doing it.
Yes, yes, I have heard all kinds of stories about issues on a one by one basis. I personally have opened over 20 tickets with thier customer support to date, not a one has taken more than 48 hours to have a resolution/response. Granted I did have ONE where the out-sourced triage group closed it to automated response 3 times in a row - all 3 were in less than 2 hours TOTAL. I pushed a 4th through with a request for higher technical assistance and was sent through per my request. Within 4 hours I had my logs and directX Daig info in thier hands, and in another hour I had my fix.
There is not a single business on the planet that doesn't have someone say they had a bad experience with them on some issue or another. Blanket statements saying the company SUCKS becuase you personally have not gotten everything you wanted the way you wanted it in the time you wanted it done is just selfish and stupid. No company out there has its customer service graded by the ONE personal experience. Metrics are taken, polls are distributed, and the numbers are crunched. My 20+ good experiences on customer service with this company and this game, in the end balances out the one irrate customer who has nothing but curse words to spit out on the survey. There will ALWAYS be outliers. Both on the good and on the bad side. It is the overall that counts.
This persons statement of 'nonexistant customer service' is just a plain lie, they do in fact have customer service, really, they do exist. TO stand behind his statement and act like its accurate is just stupid really. Face value his words on this one topic are BS and anyone with half a brain can agree with that statement. Non-existant means just that, doesn't exist, which they do - false, BS, lie. Which ever word you wish to apply to it, its still the same, he is wrong on this one statement. I was nice the first time around saying it was just his opinion. Truth is I should have labled that statement for what it really was, total BS.
Oh and on a side note - if you believe someone is using a speed hack (or in one case I actually had someone in a WZ gloat about using one) I highly recommend you report them every time you see it. Be polite in the repot and be accurate if you expect a result. Give time stamps, locations, player name, server - every detail you can put into the report. And report them often as you see it happening. Dont just say so and so cheats cause i said so. If you do that the triage group is going to toss it down to a minor and you wont see the light of day on it. They will feed through the reports they feel can be worked and fixed. Biatch sessions rarely get a favorable response. Want you rticket to get looked at? calling them names and cursing at them is the best way to be put on ignore. DO that a lot and even your good cases may be tossed to the bottom of the pile. The guys doing customer service are just like you, they are doing a job, and nobody I know enjoys being told off every day by people for no particularlly good reason. Give respect, and you will get respect, especially when it comes to customer service. It is a two way street.
Do you remember the one when people had product code issues and it took them 2 weeks to start fixing it?
Well I was one of them and I still haven't recieved working product code... I bought another copy which worked, but it was frustrating that after 6 weeks of long telephone conversations and over 50 emails exchanged they just say they'll contact me and just go silent. I dropped it in the end because I don't want to go over this shit all over again and be frustrated again for their incompetency.
Now there were other bugs like when my items suddenly dissapeared when looted or when I didn't recieve "reward" after pvp match, issues with FPS on my PC (ATi HD 6950, AMD phenom II x6 1055T, 8GB RAM... you get the picture) and issues with shadows flickering or weird looking textures appearing (every time on the exact same places). I contacted them with more tickets than I remember, but all they replied was "I'm a droid AA-XXX-C45 and I forwarded your issue to section which is in charge of this kind of issues, blah blah, bs, bs, bs, you'll be contacted in game." - never was contacted.
So, you're saying - give respect? I respect them for taking my money and not even explaining me why I have an issue or trying to help me with it.... RESPECT!
"Happiness is not a destination. It is a method of life." -------------------------------
IIlum is so terrible even Bioware are removing it.
Lvl 50 PvP is pointless
LvL 50 Pvp is impossible for a newly reached level 50 player.
None existant customer service
poor maintainence times
numerous friends list bugs
dead planets in reference to people
dead planets in reference to NPC's not ever moving.
No LFG feature
90% of pvp matches will be huttball
horrible UI
pointless professions
bugged professions
bugged class quests
jawa balloon quest is ridiuclous and bugged
unabandonable quests
9+ Players in one WZ team bug
broken economy on servers due to poor price points of purchaesable items
rampant botting
Loot system is locked in, if someone rolls ur class ur screwed
poor textures that we didn't have in beta, they were dumbed down at release because of the game engine.
WZ's dont always count for daily quest STILL
getting stuck in invisible zones in WZs
lack of space content (really? samer thing over and over again?)
a reverse engineering bug that they ignore
trinkets that dont release you from the animation
lack of endgame content
pointless lvl 50 pvp gear
pointless craftables at level 50
Companion bug where everything stops when they return
LAME character creation
Overload of constant "Side Quests" (which are also unabandonable.)
Ships are stale and pointless
excessive loading times
Almost no immersion in the game.
Can't even use chairs
Linear worlds, you are funneled to every segment of all planets
Even open planets are small due to the "exhaustion zones"
Games Laucher causes people problems just about every patch
Does not support CrossFireX or SLI in 2011! WTH!
Virtually no support for ATI GPU's
Forced to watch every cutscene even if you've seen it 100 times if you group. Spacebar to skip is STILL slow as hell.
Despite what all the fanboi's are saying the people are leaving the game. 1.7Mil in january and 1.7 mil in March says Bioware are only sustaining as best, but NOT growing.
^^ Spot on! Keep up the good fight!
"The King and the Pawn return to the same box at the end of the game"
Lol, you didn't play many other games in their first 6 months, did you...
and as you see by my post count and previous posts, I'm not just some bioware employee.
Also, alot in that list has been or is being remedied in the next few weeks with 1.2 and very little of it severely impacts gaming experience on any regular basis.
Simply not true
"The King and the Pawn return to the same box at the end of the game"
Oh hey, I almost forgot. SWTOR has passed by the 3 month mark as of yesterday. All those people back then who said it would be dead and gone by now, and who gave thier word to come back at the 3 month mark and appolige to everyone for being wrong....well...I'm waiting. Afterall you did give your word.
well the servers are dead :P
Wrong, nice try though. Spin Spin Spin all you want, game is still there. Its ok though, I dont honestly expect any of those that promissed to actually do what they said they would.
It's not a nice try... The servers ARE dead, it's a fact... Maybe you're the lucky one and you're on that 1 or 2 servers which managed to keep their players, but the rest of the servers are pure garbage. Even after the 1st month I couldn't find a proper group for quests on imperial fleet - now that's frustrating...
"Happiness is not a destination. It is a method of life." -------------------------------
IIlum is so terrible even Bioware are removing it.
Lvl 50 PvP is pointless
LvL 50 Pvp is impossible for a newly reached level 50 player.
None existant customer service
poor maintainence times
numerous friends list bugs
dead planets in reference to people
dead planets in reference to NPC's not ever moving.
No LFG feature
90% of pvp matches will be huttball
horrible UI
pointless professions
bugged professions
bugged class quests
jawa balloon quest is ridiuclous and bugged
unabandonable quests
9+ Players in one WZ team bug
broken economy on servers due to poor price points of purchaesable items
rampant botting
Loot system is locked in, if someone rolls ur class ur screwed
poor textures that we didn't have in beta, they were dumbed down at release because of the game engine.
WZ's dont always count for daily quest STILL
getting stuck in invisible zones in WZs
lack of space content (really? samer thing over and over again?)
a reverse engineering bug that they ignore
trinkets that dont release you from the animation
lack of endgame content
pointless lvl 50 pvp gear
pointless craftables at level 50
Companion bug where everything stops when they return
LAME character creation
Overload of constant "Side Quests" (which are also unabandonable.)
Ships are stale and pointless
excessive loading times
Almost no immersion in the game.
Can't even use chairs
Linear worlds, you are funneled to every segment of all planets
Even open planets are small due to the "exhaustion zones"
Games Laucher causes people problems just about every patch
Does not support CrossFireX or SLI in 2011! WTH!
Virtually no support for ATI GPU's
Forced to watch every cutscene even if you've seen it 100 times if you group. Spacebar to skip is STILL slow as hell.
Despite what all the fanboi's are saying the people are leaving the game. 1.7Mil in january and 1.7 mil in March says Bioware are only sustaining as best, but NOT growing.
Oh hey, I almost forgot. SWTOR has passed by the 3 month mark as of yesterday. All those people back then who said it would be dead and gone by now, and who gave thier word to come back at the 3 month mark and appolige to everyone for being wrong....well...I'm waiting. Afterall you did give your word.
well the servers are dead :P
Wrong, nice try though. Spin Spin Spin all you want, game is still there. Its ok though, I dont honestly expect any of those that promissed to actually do what they said they would.
It's not a nice try... The servers ARE dead, it's a fact... Maybe you're the lucky one and you're on that 1 or 2 servers which managed to keep their players, but the rest of the servers are pure garbage. Even after the 1st month I couldn't find a proper group for quests on imperial fleet - now that's frustrating...
Proportion of heavy/full hit the bottom of the chart a long time ago, proportion of light servers keeps rising and standard falling. Lots of people are calling for server merges which seems the sensible option when the majority of the servers are turning light.
Were I the people at SWTOR I would take a good ,hard look at that list of things needing an overhaul made by dollda06. There is nothing Trolling or mean spirited about that. I would also look to the people who staff Rift for a model on how to listen to your subscribers and not treat them in a hard-handed fashion. I suspect SWTOR is aware of those things on that list. It is just that you can't wave a wand and make them go away.
Ballerinas are always on their toes. Why don't they just get taller ballerinas?
Oh hey, I almost forgot. SWTOR has passed by the 3 month mark as of yesterday. All those people back then who said it would be dead and gone by now, and who gave thier word to come back at the 3 month mark and appolige to everyone for being wrong....well...I'm waiting. Afterall you did give your word.
well the servers are dead :P
Wrong, nice try though. Spin Spin Spin all you want, game is still there. Its ok though, I dont honestly expect any of those that promissed to actually do what they said they would.
It's not a nice try... The servers ARE dead, it's a fact... Maybe you're the lucky one and you're on that 1 or 2 servers which managed to keep their players, but the rest of the servers are pure garbage. Even after the 1st month I couldn't find a proper group for quests on imperial fleet - now that's frustrating...
Proportion of heavy/full hit the bottom of the chart a long time ago, proportion of light servers keeps rising and standard falling. Lots of people are calling for server merges which seems the sensible option when the majority of the servers are turning light.
I wonder how long will it take for them to merge the servers, finally... If they'll ever merge them?
"Happiness is not a destination. It is a method of life." -------------------------------
Well when everyone else is so bad it isn't difficult to be on top.Well, atleast for awhile. With that being said, TOR had its month or 2 of glory but now the party is over and we all are going home.
Ok so after reviewing you list of 50 I give you 13 correct, 20 opinions, 3 being fixed in 1.2, 12 that are seen by you and not me, most of those have been identified and patched out in the past (might want to update your info a little, those talking points have already gone away), and finally 2 which are most likely caused by your PC (dont care how uber it is or how new, if your not configured right it will suck, update your drivers, update your hardware, clean off the porn and keyloggers - it really does help to do regular cleanup and maintenance on your PC).
I gave him even less than that. Also, I'll add a few more thoughts:
2. Terrible Auction House---Only bad things about it are the lack of search function and the inability to narrow down armor categories by slot---both of which are being fixed in 1.2.
5. Dead servers are the result of Bioware kow-towing to the whiners who had to wait in queue at launch. As expected, they opened up too many servers. Happens with every popular game release these days. But with 1.7 million players, trust me, there are PLENTY of servers with healthy populations. They'll need to merge the dead ones for their launch week overcompensation, though.
6. Imperial Fleet an idiotic idea for a social hub? How is it any worse than a city? This gripe makes no sense at all.
10. Lvl 50 pvp is impossible for a newly reached 50 player---depends on what your definition of "newly reached" is. Do you mean "I just turned 50 5 minutes ago?" Then yes, you are correct. If you mean, "I just turned 50 3-4 days ago," then you are absoutely incorrect. I'm on a pvp server, and not a particularly great PvPer, and it took me EXACTLY 3 days to where I could reasonably compete in level 50 warzones. That's it---3 days. Because by that time, I had nearly full pvp Centurian or Champion gear slotted in every slot. Smart people plan ahead, not just hit 50 and expect to jump right in. If you buy a champ bag to open at level 50, and have 1000 each of the warzone and merc badges saved up, you'll end up opening up 6 champ bags the second you hit 50. Add 3-4 days of successfully completing your pvp dailies, and you'll have most of your slots filled with PvP gear. After completing the two weekly quests for PvP, you'll be on par with everyone. People that take longer than a week to be competitive in PvP at 50 are those that don't plan ahead and get their pre-50 work done. Hardly the fault of Bioware.
12. Bugged professions, and bugged class quests: Nope. Class quests are all fixed, and if there is any issues with professions, it isn't anything even noticeable.
14. The game hasn't used sharding since the first few weeks after launch. Can't speak for the heaviest populated servers, but I'm on a pretty heavy server and zones are no longer sharded. Was strictly a feature for launch. Certain planets are pretty lightly populated because the population has gotten top heavy, and because there are so many zones, and each zone is more or less instanced due to the way the planets are separate from each other, population on each planet, even for heavy servers, can be sporadic. Not sure how else BW could have done it with each zone being a planet, but it's definitely not a great design.
17. 90% of all PvP matches will be huttball---depends on the population balance on your server, but I'm currently on a couple of different servers, both of which heavily favor Empire, and Huttball isn't any more frequent than the other two warzones. So 90% is definitely an exaggeration. But that's going to changed in 1.2 as well. They will be making Voidstar and Novarre Coast both factionless like they do with Huttball. Not sure how that is going to work in terms of lore, however.
26. Rampant botting: This is simply a lie.
27. Loot system is being changed in 1.2.
29. Warzones not counting for daily quests: Been fixed for some time now. They do count, whether you are tracking them or not.
34. Lack of endgame content: Depends what your definition of endgame content is. The game realeased with two raids and a bunch of hard mode flashpoints, as well as a solo and PvP endgame planet in Ilum. Didn't release with any less content than other AAA titles release with. In fact, it released with more. The main issue with endgame right now is that the content isn't varied. It's the same gear grind treadmill that games like Rift and WoW have. And the fact that Ilum didn't turn out as expected hurts as well. They'll continue to add to this in 1.2 and upcoming game updates. However, if raiding isn't your thing, then yeah...this probably won't be too fun for you.
36. Pointless craftables at level 50---for many professions, yes. That all changes in 1.2 Not only are all professions going to be viable at end game, the very best gear in the game will be crit crafted gear with augment slots.
39. Side quests aren't abandonable---Not true. Quest CHAINS are unabandonable, however. Hopefully, they fix that.
42. Almost no immersion in game---definitely your opinion. I find a game with an amazing storyline to be pretty immersive, myself. But I do feel the excessive load screens take away from that.
43. Can't use chairs---Now you're just grasping at straws and listing every little meaningless problem with the game. Sounds like you wanted to hit 50 bullet points on your list and started scraping the bottom of the barrel for "game-breaking" things like sitting in chairs. SMH. It's a feature that I hope they add, but it's hardly on most people's radar as an issue.
45. "Open Worlds" small due to exhaustion zones. Incorrect. Exahaustion zones do suck, and I would have preferred they use natural boundries rather than the ridiculous exhaustion zones, but in no way can anyone with an ounce of objectivity say that Tatooine and Hoth are "small." They are huge zones, even with exhaustion. Unfortunately, there aren't enough of these types of planets around.
50. On one hand, you say that people are leaving the game, and then you quote BW's sub numbers as 1.7 million in January and 1.7 million in March. See the problem here? I got news for ya: Very few MMOs actually continue to grow after the 3-4 months. By that time, most people find all the flaws in the game, get bored, find a new game, etc. It's the way the industry is. Only one MMO I can think of continued to grow at a great pace after the first few months, and that was WoW, which is a freak of nature, anyway. Games get population growth when they release new content and updates. Until then, their population declines a little (or in many cases, a lot). It's a constant cycle between losing subs, and then getting a populations spike when new content or special deals come out. If TOR's population truly hasn't had a significant dip since it launched, I'd say the game is doing pretty damn well. And it doesn't take a "fanboi" to see that. It just takes someone with common sense. It's the #2 mmorpg on the market. It's been successful. Deal with it.
Comments
pff.
10char
Do you remember the one when people had product code issues and it took them 2 weeks to start fixing it?
Well I was one of them and I still haven't recieved working product code... I bought another copy which worked, but it was frustrating that after 6 weeks of long telephone conversations and over 50 emails exchanged they just say they'll contact me and just go silent. I dropped it in the end because I don't want to go over this shit all over again and be frustrated again for their incompetency.
Now there were other bugs like when my items suddenly dissapeared when looted or when I didn't recieve "reward" after pvp match, issues with FPS on my PC (ATi HD 6950, AMD phenom II x6 1055T, 8GB RAM... you get the picture) and issues with shadows flickering or weird looking textures appearing (every time on the exact same places). I contacted them with more tickets than I remember, but all they replied was "I'm a droid AA-XXX-C45 and I forwarded your issue to section which is in charge of this kind of issues, blah blah, bs, bs, bs, you'll be contacted in game." - never was contacted.
So, you're saying - give respect? I respect them for taking my money and not even explaining me why I have an issue or trying to help me with it.... RESPECT!
"Happiness is not a destination. It is a method of life."
-------------------------------
^^ Spot on! Keep up the good fight!
Simply not true
It's not a nice try... The servers ARE dead, it's a fact... Maybe you're the lucky one and you're on that 1 or 2 servers which managed to keep their players, but the rest of the servers are pure garbage. Even after the 1st month I couldn't find a proper group for quests on imperial fleet - now that's frustrating...
"Happiness is not a destination. It is a method of life."
-------------------------------
Just had to login to lol at this post.
http://www.youtube.com/user/TheAmbryZealot/
well the servers are dead :P
Wrong, nice try though. Spin Spin Spin all you want, game is still there. Its ok though, I dont honestly expect any of those that promissed to actually do what they said they would.
It's not a nice try... The servers ARE dead, it's a fact... Maybe you're the lucky one and you're on that 1 or 2 servers which managed to keep their players, but the rest of the servers are pure garbage. Even after the 1st month I couldn't find a proper group for quests on imperial fleet - now that's frustrating...
http://www.torstatus.net/shards/us/trends
Proportion of heavy/full hit the bottom of the chart a long time ago, proportion of light servers keeps rising and standard falling. Lots of people are calling for server merges which seems the sensible option when the majority of the servers are turning light.Were I the people at SWTOR I would take a good ,hard look at that list of things needing an overhaul made by dollda06. There is nothing Trolling or mean spirited about that. I would also look to the people who staff Rift for a model on how to listen to your subscribers and not treat them in a hard-handed fashion. I suspect SWTOR is aware of those things on that list. It is just that you can't wave a wand and make them go away.
Ballerinas are always on their toes. Why don't they just get taller ballerinas?
I wonder how long will it take for them to merge the servers, finally... If they'll ever merge them?
"Happiness is not a destination. It is a method of life."
-------------------------------
Well when everyone else is so bad it isn't difficult to be on top.Well, atleast for awhile. With that being said, TOR had its month or 2 of glory but now the party is over and we all are going home.
Grim Dawn, the next great action rpg!
http://www.grimdawn.com/
I gave him even less than that. Also, I'll add a few more thoughts:
2. Terrible Auction House---Only bad things about it are the lack of search function and the inability to narrow down armor categories by slot---both of which are being fixed in 1.2.
5. Dead servers are the result of Bioware kow-towing to the whiners who had to wait in queue at launch. As expected, they opened up too many servers. Happens with every popular game release these days. But with 1.7 million players, trust me, there are PLENTY of servers with healthy populations. They'll need to merge the dead ones for their launch week overcompensation, though.
6. Imperial Fleet an idiotic idea for a social hub? How is it any worse than a city? This gripe makes no sense at all.
10. Lvl 50 pvp is impossible for a newly reached 50 player---depends on what your definition of "newly reached" is. Do you mean "I just turned 50 5 minutes ago?" Then yes, you are correct. If you mean, "I just turned 50 3-4 days ago," then you are absoutely incorrect. I'm on a pvp server, and not a particularly great PvPer, and it took me EXACTLY 3 days to where I could reasonably compete in level 50 warzones. That's it---3 days. Because by that time, I had nearly full pvp Centurian or Champion gear slotted in every slot. Smart people plan ahead, not just hit 50 and expect to jump right in. If you buy a champ bag to open at level 50, and have 1000 each of the warzone and merc badges saved up, you'll end up opening up 6 champ bags the second you hit 50. Add 3-4 days of successfully completing your pvp dailies, and you'll have most of your slots filled with PvP gear. After completing the two weekly quests for PvP, you'll be on par with everyone. People that take longer than a week to be competitive in PvP at 50 are those that don't plan ahead and get their pre-50 work done. Hardly the fault of Bioware.
12. Bugged professions, and bugged class quests: Nope. Class quests are all fixed, and if there is any issues with professions, it isn't anything even noticeable.
14. The game hasn't used sharding since the first few weeks after launch. Can't speak for the heaviest populated servers, but I'm on a pretty heavy server and zones are no longer sharded. Was strictly a feature for launch. Certain planets are pretty lightly populated because the population has gotten top heavy, and because there are so many zones, and each zone is more or less instanced due to the way the planets are separate from each other, population on each planet, even for heavy servers, can be sporadic. Not sure how else BW could have done it with each zone being a planet, but it's definitely not a great design.
17. 90% of all PvP matches will be huttball---depends on the population balance on your server, but I'm currently on a couple of different servers, both of which heavily favor Empire, and Huttball isn't any more frequent than the other two warzones. So 90% is definitely an exaggeration. But that's going to changed in 1.2 as well. They will be making Voidstar and Novarre Coast both factionless like they do with Huttball. Not sure how that is going to work in terms of lore, however.
26. Rampant botting: This is simply a lie.
27. Loot system is being changed in 1.2.
29. Warzones not counting for daily quests: Been fixed for some time now. They do count, whether you are tracking them or not.
34. Lack of endgame content: Depends what your definition of endgame content is. The game realeased with two raids and a bunch of hard mode flashpoints, as well as a solo and PvP endgame planet in Ilum. Didn't release with any less content than other AAA titles release with. In fact, it released with more. The main issue with endgame right now is that the content isn't varied. It's the same gear grind treadmill that games like Rift and WoW have. And the fact that Ilum didn't turn out as expected hurts as well. They'll continue to add to this in 1.2 and upcoming game updates. However, if raiding isn't your thing, then yeah...this probably won't be too fun for you.
36. Pointless craftables at level 50---for many professions, yes. That all changes in 1.2 Not only are all professions going to be viable at end game, the very best gear in the game will be crit crafted gear with augment slots.
39. Side quests aren't abandonable---Not true. Quest CHAINS are unabandonable, however. Hopefully, they fix that.
42. Almost no immersion in game---definitely your opinion. I find a game with an amazing storyline to be pretty immersive, myself. But I do feel the excessive load screens take away from that.
43. Can't use chairs---Now you're just grasping at straws and listing every little meaningless problem with the game. Sounds like you wanted to hit 50 bullet points on your list and started scraping the bottom of the barrel for "game-breaking" things like sitting in chairs. SMH. It's a feature that I hope they add, but it's hardly on most people's radar as an issue.
45. "Open Worlds" small due to exhaustion zones. Incorrect. Exahaustion zones do suck, and I would have preferred they use natural boundries rather than the ridiculous exhaustion zones, but in no way can anyone with an ounce of objectivity say that Tatooine and Hoth are "small." They are huge zones, even with exhaustion. Unfortunately, there aren't enough of these types of planets around.
50. On one hand, you say that people are leaving the game, and then you quote BW's sub numbers as 1.7 million in January and 1.7 million in March. See the problem here? I got news for ya: Very few MMOs actually continue to grow after the 3-4 months. By that time, most people find all the flaws in the game, get bored, find a new game, etc. It's the way the industry is. Only one MMO I can think of continued to grow at a great pace after the first few months, and that was WoW, which is a freak of nature, anyway. Games get population growth when they release new content and updates. Until then, their population declines a little (or in many cases, a lot). It's a constant cycle between losing subs, and then getting a populations spike when new content or special deals come out. If TOR's population truly hasn't had a significant dip since it launched, I'd say the game is doing pretty damn well. And it doesn't take a "fanboi" to see that. It just takes someone with common sense. It's the #2 mmorpg on the market. It's been successful. Deal with it.