I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
i didn't pay for beta i paid for the game. beta is a bonus.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
i didn't pay for beta i paid for the game. beta is a bonus.
the beta is open beta, there are some people that are still in the beta from the closed stage, and there may be folks added who didn't buy the game.....Betas are funny that way I would just learned about how they work and it will relieve some of the stress
There are times when one must ask themselves is it my passion that truly frightens you? Or your own?
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
i didn't pay for beta i paid for the game. beta is a bonus.
It's all perception and that's the point. If a store has a buy 5, $6 items and get one free sale. Then did you pay $30 for 5 items and get one as a bonus? Or did you pay $30 for 6 items? There is no right answer.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
i didn't pay for beta i paid for the game. beta is a bonus.
It's all perception and that's the point. If a store has a buy 5, $6 items and get one free sale. Then did you pay $30 for 5 items and get one as a bonus? Or did you pay $30 for 6 items? There is no right answer.
I still paid for the game though i wouldn't buy the stand alone beta. i purchased knowing that i will be playing the game when it is released and Arenanet added the bonus of beta access, i would have pre-purchased if there was no beta.
Some of you don't get it at all. I'm fine with a buggy product. What I am not fine with is no customer service. They are not selling preorders, they are selling full price for a product they are not supporting. If in my many emails I have gotten from ncsoft was something other then a copy paste response asking me to do the same steps over and over I would not be upset as I would know someone is hearing me. If you are going to sell a game for full price right now, you better have a team ready to give customer support. ANet does not and its easy to see if you have a problem. This sit back and trust them approach does not fly with most new customers. Sure if I had history with them I would be fine but at this point I have given them my money and from the 10th of April till now I have gotten nothing to show for it. I can't even log into an account that's shows I am a paying customer. This has gone past the point of trust as I have nothing to show for my money.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
i didn't pay for beta i paid for the game. beta is a bonus.
It's all perception and that's the point. If a store has a buy 5, $6 items and get one free sale. Then did you pay $30 for 5 items and get one as a bonus? Or did you pay $30 for 6 items? There is no right answer.
This is more like paying the $30, but being denied the sixth item.
Guaranteed beta access is part of what was being purchased with the preorder. Their customer service so far as been insufficient to the task they've charged money for.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
Not if part of the beta is new customer accounts and their creations. All this is new and will get worked out. Everyone needs to relaxe and chill like the other side of a pillow.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
At OP..Thats what happens when you buy things that are not finished. For all anyone knows this game might not be released til summer of 2015. But i'm sure they appreciated your money. It helped to pay the guy working overtime on the cash shop.
Some of you don't get it at all. I'm fine with a buggy product. What I am not fine with is no customer service. They are not selling preorders, they are selling full price for a product they are not supporting. If in my many emails I have gotten from ncsoft was something other then a copy paste response asking me to do the same steps over and over I would not be upset as I would know someone is hearing me. If you are going to sell a game for full price right now, you better have a team ready to give customer support. ANet does not and its easy to see if you have a problem. This sit back and trust them approach does not fly with most new customers. Sure if I had history with them I would be fine but at this point I have given them my money and from the 10th of April till now I have gotten nothing to show for it. I can't even log into an account that's shows I am a paying customer. This has gone past the point of trust as I have nothing to show for my money.
You sound upset. You should just work on getting your money back and move on. It's not worth the trouble of a $60 video game to me. Life is to short.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
both of those arguments are not valid. people paid for beta access, it was included as a bonus with the game, it does not excuse a lack of customer support. the last month or so Anet has dropped the ball dealing with the public.
I hate it when companies offer exclusive beta access to prepurchasers because it always creates these kind of issues. I mean, you shouldn't expect good CS because it's just beta right? But then again, you were made to pay for access to the beta, so shouldn't you expect good CS for your money? Both these arguments are valid and that is why there should be no "paid" betas. It defeats the purpose of beta.
No one was promised good customer service as part of the pre-purchase. What they were promised was access to all beta weekend events. How that happens is inconsequential, but ANet is obligted to provide, at a minimum, a pre-purchaser's ability to access the game. If account issues are preventing that, they are on the hook for it and the consumer not only has a reason to complain, but to also demand a refund for failing to receive what was promised -- if they choose.
Personally, I'd find this very irritating if it happened to me, but not so much that I'd pick up my ball and go home, let alone complain to the BBB about it. Shit happens, right or wrong. I just wanted to be clear that ANet is obligated to fix these issues and the fact that the game is in a beta state, does not free them of their responsibility. People paid for a product that included beta weekend access. If ANet can't provide it, the consumer is completely within their rights to raise a stink over it. I just wouldn't myself. At least, not to the same degree as what's been described.
At OP..Thats what happens when you buy things that are not finished. For all anyone knows this game might not be released til summer of 2015. But i'm sure they appreciated your money. It helped to pay the guy working overtime on the cash shop.
Well that is good to know the cash shop is fairly minimal if only one guy is working on it. Thank you for minimizing my concerns!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
the support team is the same more or less from aion and we all know how pathetic they are
If that's the same team as NCsoft West (Guild Wars 1, CoX), I have nothing but praise for them. Some of the fastest and most effective CS I've received from a game company yet.
This seems like standard customer service though. I've worked in an IT department, the first thing I tell you is, unless you have told me you've done A, B and C, then I will tell you to do A, B and C. When you are outnumbered 1000 to 1, and 99 percent of problems come from people not doing what they are told to do, this makes sense.
I think you got a little ahead of yourself by calling the BBB, honestly it's 2 days. I"ve had groupon inquiries that took longer.
It took me all of 2 minutes to find this. I think the reason you have gotten this response is because you have a very naive perspective of what is and isn't good customer service when dealing with a product that won't be released for a few days. Good luck, I hope after 5 years the blessing of patience comes to you.
This seems like standard customer service though. I've worked in an IT department, the first thing I tell you is, unless you have told me you've done A, B and C, then I will tell you to do A, B and C. When you are outnumbered 1000 to 1, and 99 percent of problems come from people not doing what they are told to do, this makes sense.
I think you got a little ahead of yourself by calling the BBB, honestly it's 2 days. I"ve had groupon inquiries that took longer.
It took me all of 2 minutes to find this. I think the reason you have gotten this response is because you have a very naive perspective of what is and isn't good customer service when dealing with a product that won't be released for a few days. Good luck, I hope after 5 years the blessing of patience comes to you.
1-512-225-6359
Mon through Friday
Noon until 5:00 PM, Central time (-5 GMT
Good job!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
the support team is the same more or less from aion and we all know how pathetic they are
If that's the same team as NCsoft West (Guild Wars 1, CoX), I have nothing but praise for them. Some of the fastest and most effective CS I've received from a game company yet.
They were awful with Aion. Some of the worst I have ever seen outside of AOC. No channel moderation at all. Spammers and bots left alone for days at a time. They didn't even have to move, hide or anything because there was so little being done. It was ridiculous. Could take several days to get a response. The level of hacking that went on with people's accounts due to them being so lazy about monitoring their channels was unreal. Didn't help that one group was able to obtain a domain that was almost the same as NcSoft's so many were duped into thinking a competition being offered by the group was legit and being done by NCSoft. When in reality it was fake and was being used to hack accounts. Crazy number of folks got dinged by that.
...and their forums? Absolute disaster. No moderation whatsoever. One of the worst I have ever seen. Was hard to believe it was the same organization that provided support for CoH because it was like night and day far as how seervice was provided for the two games.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
At OP..Thats what happens when you buy things that are not finished. For all anyone knows this game might not be released til summer of 2015. But i'm sure they appreciated your money. It helped to pay the guy working overtime on the cash shop.
Well that is good to know the cash shop is fairly minimal if only one guy is working on it. Thank you for minimizing my concerns!
Ah...finally someone spoke up and admitted they were concerned. Unfortunatly the op only paid enough for the one guy. There are many others. But it's nice to see someone admit concern.
This seems like standard customer service though. I've worked in an IT department, the first thing I tell you is, unless you have told me you've done A, B and C, then I will tell you to do A, B and C. When you are outnumbered 1000 to 1, and 99 percent of problems come from people not doing what they are told to do, this makes sense.
I think you got a little ahead of yourself by calling the BBB, honestly it's 2 days. I"ve had groupon inquiries that took longer.
It took me all of 2 minutes to find this. I think the reason you have gotten this response is because you have a very naive perspective of what is and isn't good customer service when dealing with a product that won't be released for a few days. Good luck, I hope after 5 years the blessing of patience comes to you.
1-512-225-6359
Mon through Friday
Noon until 5:00 PM, Central time (-5 GMT
Call it, I did, says very clearly that they will only deal with billing problems. All other customer service related concerns must be done on their support web page.
This seems like standard customer service though. I've worked in an IT department, the first thing I tell you is, unless you have told me you've done A, B and C, then I will tell you to do A, B and C. When you are outnumbered 1000 to 1, and 99 percent of problems come from people not doing what they are told to do, this makes sense.
I think you got a little ahead of yourself by calling the BBB, honestly it's 2 days. I"ve had groupon inquiries that took longer.
It took me all of 2 minutes to find this. I think the reason you have gotten this response is because you have a very naive perspective of what is and isn't good customer service when dealing with a product that won't be released for a few days. Good luck, I hope after 5 years the blessing of patience comes to you.
1-512-225-6359
Mon through Friday
Noon until 5:00 PM, Central time (-5 GMT
Call it, I did, says very clearly that they will only deal with billing problems. All other customer service related concerns must be done on their support web page.
I would simply tell them you want a refund. That is billing. You get your money back and if you still want to play, order another copy and create a new account.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
Comments
Are you team Azeroth, team Tyria, or team Jacob?
I really find it hard to like gamers.
i didn't pay for beta i paid for the game. beta is a bonus.
When will people learn learn that the BBB is a scam, stop being so sheepish.
Better Business Bureau 20/20 Investigation
the beta is open beta, there are some people that are still in the beta from the closed stage, and there may be folks added who didn't buy the game.....Betas are funny that way I would just learned about how they work and it will relieve some of the stress
There are times when one must ask themselves is it my passion that truly frightens you? Or your own?
Dont expect good customer support from them.....
the support team is the same more or less from aion and we all know how pathetic they are
i didn't pay for beta i paid for the game. beta is a bonus.
Are you team Azeroth, team Tyria, or team Jacob?
I still paid for the game though i wouldn't buy the stand alone beta. i purchased knowing that i will be playing the game when it is released and Arenanet added the bonus of beta access, i would have pre-purchased if there was no beta.
This is more like paying the $30, but being denied the sixth item.
Guaranteed beta access is part of what was being purchased with the preorder. Their customer service so far as been insufficient to the task they've charged money for.
Hell hath no fury like an MMORPG player scorned.
Not if part of the beta is new customer accounts and their creations. All this is new and will get worked out. Everyone needs to relaxe and chill like the other side of a pillow.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
To avoid any issues, I started a new account for GW2.
At OP..Thats what happens when you buy things that are not finished. For all anyone knows this game might not be released til summer of 2015. But i'm sure they appreciated your money. It helped to pay the guy working overtime on the cash shop.
You sound upset. You should just work on getting your money back and move on. It's not worth the trouble of a $60 video game to me. Life is to short.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
both of those arguments are not valid. people paid for beta access, it was included as a bonus with the game, it does not excuse a lack of customer support. the last month or so Anet has dropped the ball dealing with the public.
I've got the straight edge.
No one was promised good customer service as part of the pre-purchase. What they were promised was access to all beta weekend events. How that happens is inconsequential, but ANet is obligted to provide, at a minimum, a pre-purchaser's ability to access the game. If account issues are preventing that, they are on the hook for it and the consumer not only has a reason to complain, but to also demand a refund for failing to receive what was promised -- if they choose.
Personally, I'd find this very irritating if it happened to me, but not so much that I'd pick up my ball and go home, let alone complain to the BBB about it. Shit happens, right or wrong. I just wanted to be clear that ANet is obligated to fix these issues and the fact that the game is in a beta state, does not free them of their responsibility. People paid for a product that included beta weekend access. If ANet can't provide it, the consumer is completely within their rights to raise a stink over it. I just wouldn't myself. At least, not to the same degree as what's been described.
Well that is good to know the cash shop is fairly minimal if only one guy is working on it. Thank you for minimizing my concerns!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
If that's the same team as NCsoft West (Guild Wars 1, CoX), I have nothing but praise for them. Some of the fastest and most effective CS I've received from a game company yet.
This seems like standard customer service though. I've worked in an IT department, the first thing I tell you is, unless you have told me you've done A, B and C, then I will tell you to do A, B and C. When you are outnumbered 1000 to 1, and 99 percent of problems come from people not doing what they are told to do, this makes sense.
I think you got a little ahead of yourself by calling the BBB, honestly it's 2 days. I"ve had groupon inquiries that took longer.
It took me all of 2 minutes to find this. I think the reason you have gotten this response is because you have a very naive perspective of what is and isn't good customer service when dealing with a product that won't be released for a few days. Good luck, I hope after 5 years the blessing of patience comes to you.
1-512-225-6359
Mon through Friday
Noon until 5:00 PM, Central time (-5 GMT
Good job!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
reporting to the BBB that's rich
Anyway, I had a problem loging in, put in a customer support ticket, got a response within 2 hours, everything is cool now
good luck with your problem
They were awful with Aion. Some of the worst I have ever seen outside of AOC. No channel moderation at all. Spammers and bots left alone for days at a time. They didn't even have to move, hide or anything because there was so little being done. It was ridiculous. Could take several days to get a response. The level of hacking that went on with people's accounts due to them being so lazy about monitoring their channels was unreal. Didn't help that one group was able to obtain a domain that was almost the same as NcSoft's so many were duped into thinking a competition being offered by the group was legit and being done by NCSoft. When in reality it was fake and was being used to hack accounts. Crazy number of folks got dinged by that.
...and their forums? Absolute disaster. No moderation whatsoever. One of the worst I have ever seen. Was hard to believe it was the same organization that provided support for CoH because it was like night and day far as how seervice was provided for the two games.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
Ah...finally someone spoke up and admitted they were concerned. Unfortunatly the op only paid enough for the one guy. There are many others. But it's nice to see someone admit concern.
Call it, I did, says very clearly that they will only deal with billing problems. All other customer service related concerns must be done on their support web page.
I would simply tell them you want a refund. That is billing. You get your money back and if you still want to play, order another copy and create a new account.
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.